The Certified Professional in Talent Development
Last Update Jun 27, 2026
Total Questions : 170
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A claims employee at an insurance company is transferred to the talent development (TD) department. This new TD team member has previously delivered departmental on-the-job training on an informal basis, but does not have any formal TD training. A TD manager has been assigned to help the new TD team member develop TD skills.
What should the TD manager do?
Which is the best practice to incorporate when designing a new performance management strategy?
An organization with offices in four countries must comply with a new policy within three months, and a talent development professional is tasked with creating training for the new policy. There is no additional budget for this training. Which is the best option for training employees?
Determining appropriate sample size for a project depends on which element?
The total cost of ineffective e-learning includes the cost of which factors?
Which step in a change management process is most important for instituting sustainable change?
A talent development (TD) professional has been asked to present new call center techniques to a customer service group. During a break, a participant says the information is being presented too quickly for the group to understand. Which technique should the TD professional use to monitor the situation and modify the training?
Which type of culture most creates an environment where people are afraid to speak up, feel left out, and feel helpless?
A TD professional at an online retail company is approached by one of the company ' s cloud services managers, who is concerned about the cloud services team ' s recent work performance. The manager states that the team members repeated the same mistakes from past teams. The TD professional performs a needs analysis and determines that the team members did not leverage information, best practices, and historical data recorded by past teams in the company ' s knowledge management system (KMS).
The TD professional determines that the team members are not motivated to use the KMS because they find it too time-consuming to access useful information.
The TD professional implements strategies to engage and motivate the cloud services team members in using the KMS. The TD professional now wants to enlist the cloud services managers to ensure continued use of the KMS by the team members.
What should the TD professional do?
Which evaluation technique should an organization use to analyze and improve error rates and defects?
At the end of a course, the instructor provides a tip sheet with diagrams on how to configure an application. Which of Gagne’s events is the instructor applying?
Which technique can be used to improve transfer of skills gained in training?
Which is the most effective way to communicate the value of a leadership program to a stakeholder who has a driver listening style?
A talent development (TD) professional is starting to plan an organizational development strategy. Which task should the TD professional perform first?
A talent development (TD) professional has been hired to create and lead a TD department for a global organization. The TD professional ' s first task is to create a strategic plan for the new department. Which step should the TD professional take first to develop the strategic plan?
A talent development (TD) professional works at a small Internet-based company. The TD professional is tasked with training a group of customer service representatives to process refunds in a new software application.
Which component(s) should the TD professional include in the training plan?
Step 2
The TD professional is creating the training plan for the new software and wants to develop the learners ' troubleshooting skills by incorporating unexpected complexities that staff might encounter.
Which action(s) should the TD professional take?
Which metric would show the most alignment with senior management and organizational goals?
What is the most important reason for determining an anticipated headcount of training team employees before presenting a training budget?
A talent development (TD) professional has been asked to deliver training in support of the corporate strategic plan to increase sales revenues. What is the first question the TD professional should ask the stakeholders?
An organization has just finalized its strategic planning process and established four business goals for the next period. The talent development (TD) professional is meeting with the chief executive officer to discuss how the learning function can best support the achievement of these goals. Which meeting objective will best allow the TD professional to align the learning goals with these business goals?
A talent development (TD) professional has been hired as a consultant for a 20-person manufacturing company. The TD professional has not worked in this industry before. Several employees have complained to the human resources (HR) department that some supervisors have been disrespectful toward them when giving feedback. The HR manager decides that company-wide training on appropriate feedback is needed. The TD professional is assigned to conduct a needs analysis and to report the results to the HR manager in two days.
Which data collection method(s) would be most appropriate for the TD professional to use to complete the needs analysis?
Which action should a talent development professional take when using the accelerated learning process?
In designing a training program, a talent development professional would like to include post-training skill reinforcement. Which would be the most effective way to reinforce the learning?
What should a talent development professional do to best facilitate retention in a multi-subject course?
An operations director for a retail call center asks a talent development (TD) manager to analyze the recent rise in incorrect orders, which are up 40% in the past month.
Step 2
Metrics show that most of the incorrect orders were handled by employees hired within the past six months. Further analysis shows these new hires lacked the knowledge needed to do the job correctly.
Step 3
A review of the training materials for new hires indicates that the material was aligned to the job requirements. The delivery methods specified were appropriate and aligned with skills application. Follow-up revealed that the trainer only lectured the new hires and did not follow the training delivery methods as designed.
Which solution(s) should the TD manager present to the call center operations director and all stakeholders?
A new business has recently been formed out of a merger of two international technology start-up companies, and employees from both companies are being merged into new departments for efficiency. Which suggestion would be most useful for a talent development professional to make to the department managers as they get to know their new employees?
A loan manager in a large bank accessed a direct report ' s personal bank account in the bank ' s system out of curiosity. This direct report became aware of the unauthorized account access and consulted the human resources (HR) department. The HR manager initiates an ethics investigation and also asks the talent development (TD) department to determine whether a training solution is needed. The TD professional assigned to this task has never before been involved in any compliance and ethics situation.
Step 2
The TD professional has confirmed that the company ' s policy states employees are not authorized to access other employees ' financial records without executive approval. The TD professional has been asked by the HR manager to participate in a meeting with the HR, compliance, and legal departments related to this investigation.
Step 3
The investigation has been completed, and it was determined that this was a unique occurrence and that overall, company managers and employees are knowledgeable of rules and internal policies. The TD professional concludes that this was not a training issue and existing training is effective. The TD professional presents this conclusion and the supporting analysis to the legal, compliance, and HR departments. The legal and compliance departments agree with the TD professional ' s conclusion. However, the HR manager still believes this is a training issue.
How should the TD professional proceed?
According to Mager, what are the three components of a learning objective?
A talent development strategy includes a focus on how to best capture and disseminate knowledge within the organization. Which three key components should serve as the foundation for the approach?
Which statement should be included in an employee engagement survey to best understand company culture?
Which statement best describes the activities that take place while a talent development professional is creating objectives for a leadership course?
A subject matter expert (SME) delivers a practice training session. Which activity provides the best example of a talent development professional mentoring the SME?
Which is the most important reason for a talent development (TD) professional to complete a business ecosystem analysis?
When establishing a talent development (TD) department, how would the TD director best align the department ' s role to achieve the business strategy?
What is characterized by reduced efficacy, increased mental distance, and feelings of energy depletion or exhaustion?
A manager is trying to identify the root cause of a departmental problem by interviewing employees. In which situation is the manager employing the Socratic method of questioning?
Which is the most effective way for a facilitator to incorporate adult learners ' previous experience?
Which model best enables employees to continually seek new skills, enhance competencies, and expand their proficiency on their own?
Which factor is a significant challenge to aligning organizational and talent development objectives?
A talent development professional has been asked to take a six-hour in-person meeting and transform it into an online course. Which is the best way to create engaging training that will not be a burden for learners to complete?
A call center manager requests refresher training for customer service representatives because the average call length has increased significantly. The manager claims nothing has changed except the return policy. Which action by a talent development professional best exemplifies taking a systems-thinking approach to this request?
When following an organizational diagnosis model, which two variables that impact an organization would most appropriately be examined at both the organizational and group levels?
Why is it important for talent development professionals to build strong relationships with other groups within an organization?
Which action by a talent development professional would be most useful in helping a company support employee development when there is a wide range in ages in the workplace?
A talent development (TD) professional facilitates a three-week training course for all of a company ' s new hires. Company onboarding guidelines state that new hires must pass the course final exam with a score of 80% or higher in order to continue in the job, but the guidelines also provide for some discretion on the part of the hiring manager.
Participant A fails the final exam with a score of 78%. Participant A was frequently late to training, did not readily participate, and fell asleep twice during the course.
Participant B fails the final exam with a score of 60%. Participant B arrived early every day during training to request additional help, actively participated in group activities, took copious notes, and got along with everyone in the course.
What should the TD professional do?
TESTED 27 Jun 2026
