A large insurance company wants to buy a new claims processing system or upgrade one of its two existing system. Each year the claims department is given a $3.5 million budget to spend. Time is of the essence since there are tome regulatory charges that will be coming the following year that will require several features that currently neither one of the two claims System currently support.

There are eight stakeholders involved in this initiative. There are local to where the claim system are managed, while five are located across the country. The business analyst (BA) struggled to get all stakeholders to agree on the desired features but ultimately got agreement on ten identified key features for the new claims system. The BA was able to build a current state and future state process model which included all ten key features.

System a process 75% of the company's claims. It is 5 years old and the claim processors love it because it is easy to use. However, it must go offline for two hours each day. The code is very module so it does have flexibility to be modified. To upgrade system A to have all ten features it would cost $5 million. System A would be at capacity if it were to process all of the company's claims.

System B process 25% of the company's claims. It is an older mainframe system, but rarely goes offline. It could easily handle double the number of claims that system A processes. However, it has a lot of legacy code and would cost $6 million to upgrade.

Both systems have some of the desired key features. But neither system has all ten. The cost to buy a new system would be $7 million.

Below is the estimated cost for each feature in priority order.

If System A is unanimously selected to be the system for upgrade but the technical lead says that System A will have to be taken offline for 3 months, what kind of strategy should the project team develop while system A is offline?

A business analyst (BA) in a large financial institution, responsible for the management of requirements, has completed all the activities related to tracing requirements and is now pursuing to maintain them. The BA has identified a large number of requirements which have long term reuse and is now looking for guidance to manage these requirements.

Which of the following will indicate how requirements will be managed for reuse?

A card printing solution is comprised of 4 stages: Loading, Printing, Packaging and Sorting. Loading and sorting of cards is done manually through operators, while printing and packaging are automated. The loading stage requires the operator to load 100 cards after an alarm is raised. Sorting requires an operator to distribute each package based on the printed address into the appropriate delivery box.

Which stage should be assessed as the most likely to increase process inefficiencies?

A business analyst (BA) is capturing the requirements for an application which displays information on a mobile device. The information will be extracted from a database owned by another department within the organization. Which of the following will identify the stakeholder who can approve access to the database?

Which of the following involves defining the various threats, determining the extent of vulnerabilities, and devising countermeasures against a possible attack?

Which of the following tasks cannot start until other tasks are completed?

Which of the following describes the actual users who interact with one another, a system, or data moved between two users?

A business analyst (BA) working on a recently implemented project is approached by the sponsor to provide artifacts that can be used organization wide for the long -term. Which of the following should the BA provide?

A business analyst (BA) had identified redundancy in the process for the first contact resolution for customer issues: currently two separate a visions handle this task. A new solution identifies a single point of contact that will eliminate the redundancy. What can the BA do to highlight the required changes to the structure?

After having created several prototypes of a new. web-based application, a business analyst (BA) would like to meet with the organization's stakeholders to elicit their perception ideas, and attitudes about the prototypes Which of the following techniques should the SA use?

Which of the following communicates from the program-level perspective – a clear understanding and statement of the technical objectives and the end products, services, or results of the work to be performed?

You are the business analyst for your organization and are currently with several key stakeholders as part of the determination of which business analysis approach is most appropriate for the current project.

Which one of the following is not a stakeholder that is considered when completing the business analysis planning and monitoring task to determine a business analysis approach?

Which of the following is not a hygiene agent according to Frederick Herzberg theory?

What portion of the communications model could be defined as the translator?

When determining the success criteria for an initiative a business analyst (BA) engages end users in order to understand what they would define is an effective solution. What two types of data will the end men need to perform the evaluation?

During a prioritization meeting, a business analyst (BA) mentioned that the access management system requirements are not stable. The project manager and a team lead proposed removing the requirements from discussion. A domain subject matter expert (SME) insisted on making that requirement a high priority, because it is really important from their point of view.

What should the BA do?

You are the business analyst for your organization. Management has asked that you create a model of the requirements so the stakeholders can better understand the requirements and the project as a whole.

Which of the following statements best describes a model?

A business analyst (BA) is preparing to specify requirements. Various attributes can be specified for each requirement or set of requirements.

Which approach contains a suitable set of attributes?

An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:

1: There are multiple teams to define systems, functionality, and content, in many instances, multiple teams are defining the same Functionalities while other functionalities are not being defined at all. leading to unclear understanding of business requirements

2: Product specification forms are published each year. A comparison tool is used to evaluate specification differences between yearly releases; but does not adequately identify changes between versions and needs to be improved.

3: Training consists of a new team member shadowing a seasoned team member. There are no written training materials or formal training sources therefore training is inconsistent and not meeting the needs of the organization.

The BA learns that formal training programs are not often devised for teams as small and diverse as this team, but still believes it is a viable solution to the training need. What type of analysis would help the BA gain approval to proceed with creating this type of training program for this team?

A business analyst (BA) is working on a payment system (PS) implementation. A set of systems which should interact with a new system has been identified. The business analyst defined that a user with role of "Supervisor" in the PS must pass a two-factor authentication before an execution of the functions: "Change system parameters" and "Set up new supervisor." A user must have the role of "Supervisor" to use the standard functions "Send mail notification" or "Send SMS notification".

The BA defined the following use cases:

•"Change system parameters"

•"Setup new supervisor"

•"Send mail notification"

•"Send SMS notification"

•"Send notification"

•"Pass a two-factor authentication"

The BA wants to create a Use Case diagram.

Which technique should be used to define a communications protocol between the PS and other systems?

A business analyst (BA) is planning for an upcoming solution based on a signed contract with a client but has learned that one of the key subject matter experts is unavailable during the first half of the business analysis phase. The project has a tight timeline and firm deadline that is part of the contract. There are no substitutes for the key subject matter expert.

How should the BA proceed?

A business analyst (BA) is working on improving solution performance and increasing value. The BA discovers that a set of interfaces and activities do not contribute to the final product either directly or indirectly What should the BA recommend?

The business analyst (BA) works in a global company and the majority of stakeholders are located in different countries The BA already explained the core requirements during the initial meetings. However due to the time zone differences it has been cumbersome to organize further meetings. What method should the BA use so the stakeholders can review the document before final approval?

A popular department store chain wants to make computer upgrades as well as conduct a major remodeling effort to increase revenue to all their 100 stores over the next 2 years. The remodeling will occur in two phases. The two phases are required at each store and can be completed in any order, but each phase must be fully completed before the next phase can begin. Phase 1 will take approximately 32 weeks and will not require a store to be temporarily closed. Phase 2 will take approximately 20 weeks and will require a store to be temporarily closed.

In order to keep inventory level and total revenue for the department store chain at an operational level, 75% of the stores must remain open to the public at all times. Against the board of director's advice, the Chief

Executive Officer (CEO) made a decision to start and complete the top 25 revenue-producing stores in the first year to get those stores remodeled and fully operational.

A business analyst (BA) has been brought in to help with planning the project and gathering requirements. What tool will help the BA understand the changes needed to keep the majority of the stores open?

A floral company wants to gather information about each of its 30 international facilities to determine whether employees are satisfied with their jobs.

Which of the following elicitation techniques should the business analyst (BA) use?

A major manufacturer of popular beverages has appointed a local distributor to serve a specific territory. The demand for the beverages has a pronounced seasonal pattern. The distributor performs well overall, but is repeatedly unable to keep up with fulfilling many customer orders during peak demand periods. The distributor's current delivery capability is stretched to deliver 60 tons of merchandise per day whereas the season's peak demand periods need a daily delivery capability of up to 100 tons.

The distributor is under pressure to fully meet the year-round market demand in order to stay in business. The distributor's management wants to identify and consider more cost-effective options as resorting to adding more trucks and drivers would not be economically feasible.

A business analyst (BA) has spent several days observing and measuring the warehouse activities to understand the situation and to gain insights into possible solutions. The delivery workflow is a four-step process: (1) picking the orders and assembling them on trays, (2) bringing the trays to the loading bay, (3) loading the orders into trucks, and (4) delivering the orders to customers. As the following table illustrates, overall performance depends is dependent on five major resources: (1) the workers who pick the orders and load them into trucks, (2) the tallyers who check the orders, (3) the drivers, (4) the trucks, and (5) eight loading bays (LBs).

Preparing a customer order for loading takes about one hour. Upon the BA's observation, only 30% of trips have their orders available for loading when a truck arrives. This causes a waste of both the truck's and the driver's time.

What should the BA recommend to eliminate such waste?

Which of the following processes is must at the end of each project phase to determine the completeness of the project work and to gain the customer's acceptance to move the project forward?

A business analyst (BA) is reviewing the performance results from a recent change initiative. One of the results stated, "The planned schedule expected 50% of the project to be done at milestone 6. The schedule performance index (SPI) was .87. Three project team members worked overtime to ensure that the actual schedule would align with the planned schedule."

This is an example of what type of action?

A non-profit utility company has 900 employees, a majority of whom are hourly employees and must track their time using a paper based process A few years ago, the Director of Human Resources purchased a software system to eliminate the current paper-based time reporting process. No requirements specific to the utility company were defined prior to the purchase. A team was formed to implement the software During implementation process, the team discovered the software lacked functionality and was not robust enough to support the general ledger requirements The company stopped the effort and incurred a $500,000 USD loss on the cost of the software.

This year, the Director of Finance requested that a team investigate the current paper based time reporting process and recommend solutions. The Director of Finance feels that the Director of Human Resources must be involved as a critical stakeholder. The Director of Human Resources is still bitter about the last effort because the process stopped'.

During a brainstorming session on improvement opportunities, the Director of Human Resources repeatedly interrupts the group and states why the proposed ideas will not work.

Which approach should the business analyst (BA) take to refocus the group?

A business analyst (BA) has defined a business analysis approach and presented the documents to the sponsors, the senior executives, the domain experts, the project manager and the head of technology, to obtain agreement from all. At this juncture, the prefect manager objected to some of the estimates determined m the budget and refused to agree with the estimates. Which guideline or tool, if followed by the BA. would have helped in avoiding such disagreements?

An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year.

Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these goals.

A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on:

•Total annual premium the customer has with the company (Financial worth)

•Time with the insurance company (Loyalty)

Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer's overall premium:

The percentage of the maximum possible discount available to the customer is adjusted based on time with the company:

As the new pricing structure was being implemented, the chief executive officer (CEO) of the company wanted to change the premiums and associated discounts offered to customers. The BA investigated the cost, anticipated benefits and the length of time the change would likely take to complete before presenting the results back to the CEO.

What type of analysis has the BA just conducted?

Several risks were identified for an upcoming change initiative. One risk is related to a slippage concern because of loose gravel at the local site of the change initiative. The business analyst (BA) has recommended that all on-site stakeholders must wear durable, slip-resistant boots while the change initiative is being executed.

This is an example of which type of risk treatment?

A software development company is in the process of creating a new product for their customer base. It has been several years since such a project has been initiated and the organization has created a new team to own and develop the product. The project team will be evaluated by the successful adoption of the product, which will be developed over the next 12 months.

The team's business analyst (BA) has analyzed the current state in partnership with the product owner and has been meeting with senior management to identify the goals that need to be attained. A broad view of the business has been analyzed in order to have an understanding of how the company is currently providing value to its customer base.

After the BA completed the initial analysis, the information is reviewed with leadership. At this point in the project, what will the BA be presenting?

Wanda is the business analyst for her organization and she is currently working on the specify and model requirements process. One of the elements of this process is the documentation of the textual requirements.

Wanda must describe the capabilities of the solution, any conditions that must exist for the requirements to operate, and what third component of the textual requirement?

You are the business analyst for your organization. You are preparing the business needs documentation for a new solution to an identified problem. Parts of your input for this process are the business goals and

objectives set by your organization.

What approach can you use to assess the business goal and their validity and longevity?

Your organization is trying to determine which one of two opportunities they will pursue. The Project A is worth

$235,987 and Project B is worth $567,000 but carries significant risk. The organization elects to purse Project B and not Project A.

What is the opportunity cost in this scenario?

During requirements review, the implementation subject matter expert (SME) identified the requirement 'parsing of data' that must be implemented before other requirements. The business analyst (BA) has given this requirement high priority.

What factor influenced the prioritization of the requirement?

Some of the requirements in the solution must be completed because of laws and regulations in your industry. Management would like you, the business analyst, to rank the requirements according to the relevant laws.

What type of requirements prioritization is management having you complete?

After releasing its beta version of a travel assistance mobile application, a travel company has received feedback from a public survey proposing new features. The company is struggling with the large number of ideas and would like to make a decision on which to consider in the next implementation cycle.

Which of the following considerations should be used first for filtering ideas?

A company that specialized in manufacturing vending machines for books has been in business for 10 years. As the e-book and online retailing grow, the company perceived that a change is required to respond to the new emerging market forces. However, the change should focus on reusability as much as possible to reduce expenses. After analyzing the current state with the business subject matter experts, the business analyst

(BA) proposed investing in a new business line of vending machines that sell pay per use mobile device phone fast charging stations.

Due to the urgency of this change, the BA was asked to finalize requirements elicitation in the shortest possible time.

By proposing this change, what type of view did the BA use to analyze the current manufacturer's state?

A company has a process improvement initiative that is projected to increase revenue by $150,000 USD non- compounded per year. The budgeted cost of the initiative is $200.000 and supporting the initiative will cost

$30.000 for years two and three.

What is the projected return on investment over the first 3 years?

Enterprise analysis provides many things for an organization.

All of the following are tasks included in enterprise analysis except for which one?

Which of the following is mandatory in most software development projects?

is a process to determine the completeness of the project work and to gain the customer's acceptance to move the project forward.

Company A has been engaged to provided solution software to Company B as part of a combined service offering to Company C.

The initiative requires a sub project for Companies A and B learn Company Cs statutory requirements, a sub project for Company A to write custom functionality for the solution, and a sub project for Company B to develop infrastructure and support for the solution as well as the main project of implementation and cutover from Company Cs current data processing solution to the service from Company B, How does the business analyst (BA) assign requirements to the various solution components to ensure all objectives are met?

A business analyst (BA) conducts a process analysis on the business analysis practices that were used on the previous major implementation. From this the BA identifies and documents that there are three improvement areas which would make the business analysis process more efficient In which business analysis artifact does the BA document these measures of improvement for the next piece of analysis work?

Holly is the business analyst for her organization. Management has asked Holly to create a document that will define solution alternatives and how each identified solution may provide an expected business benefit to meet the identified business need. Management has asked Holly to provide data and statistics in this document to support her claims and findings.

What type of document is management asking Holly to create?

Holly's organization uses a plan-driven approach to business analysis.

When it comes to communication in Holly's organization what type of communication will likely be required?

The business analyst (BA) presented a concept model during a requirements walk through to the project sponsor, implementation subject matter expert and operational support start. While the presentation was clear to the project sponsor the other stakeholders were unsure about the impacts to their respective daily tasks. What should the BA include in the next walk through, so that all stakeholders have a better understanding of the requirements?

An automobile manufacturer is undertaking a project intended to modify or replace the company's current timekeeping system. Negative employee reaction to change follows as word of the proposed solution spreads throughout the company. What could a business analyst (BA) do to prevent or reduce employee discontent?

A business analyst (BA) was developing an outline of the timing of business analysis activities with the project manager. What factors may impact the Timing of the activities the BA is performing?

What is the increased cost in Scenario 2 for Company C?

Manufacturer 0 has received a merger proposal from Manufacturer K There is concern among the senior management of Manufacturer O that regulations could shift in the future, prompting Manufacturer K to move headquarters elsewhere and close operations at the current Manufacturer O site. In assessing the proposal limitations and as part of identifying enterprise limitations, a culture assessment is completed. As part of this work, what else would the BA perform?

Several commercial-off-the-shelf (COTS) software packages exist that would enable the business analyst (BA) to meet the needs of the business. For the potential deign options, the Ba included one of the COTS packages as a solution approach What kind of solution approach is this?

A corporation is experiencing poor financial performance and needs to change many aspects of its business strategy in coder to become solvent again. A business analyst (BA) is conducting a feasibility analysis and analyzing resources required. The BA has identified the existing resources, the resources that need to be increased, and the required additional capabilities. What is the other dimension this analysis should indicate?

Which of the following document is created first after project is awarded and statement of work is handed over to the project manager?

Which of the following is a visual decomposition of the project scope?

Which of the following stages of a project defines the number of risks and opportunities, including intense planning and anticipation of risk events?

Which of the following can be used in root cause analysis?

Which of the following is a graphical representation of roles and responsibilities of different project team members?

A business analyst (BA) facilitated elicitation activities with subject matter experts and end users using observation, workshops, and interviews.

After comparing the results, how should the BA resolve the variations?

The business analyst (BA) has been tasked with assessing and recommending the best solution that fits an organization's need for a new third-party sales tool.

What technique would be used for identifying suitable options?

Which of the following is responsible for preparing the business architecture, feasibility studies, and business cases?

An online stock trading system is under implementation.

Which of the following events can be considered as a trigger for re-prioritization?

The, an output of the define scope process, does document the process and criteria for accepting completed products.

Contracts are currently managed by more than 20 contract owners across the organization, each happily managing in their own way. A business analyst (BA) is tasked to elicit requirements for centrally managing software maintenance and license contracts.

Which of the following does the BA need to carry out first?

Which of the following roles approves the project scope statement, phase gate reviews, solution validations, scope changes, and project success criteria?

Which of the following processes measures the maturity level of the security program?

While reviewing a subset of requirements with stakeholders, a business analyst (BA) finds a requirement that does not deliver benefit to any of the stakeholders. After much discussion, the stakeholders decide that the requirement does not align with the solution scope.

What recommendation will the BA make?

Which of the following can be an effective tool during quality control to help determine the how the problem occurred?

Which of the following diagrams is known as Ishikawa diagram?

Which of the following charts is a quality control tool to show categories of defects?

An insurance company has two actuarial teams: Life and Non-Life. The Life team has a specialized tool to make their calculations while the Non-life team performs calculations manually. Last year the company bought a single solution to support both groups. The non-life team continues to do certain calculations manually to conform to their processes.

Which type of analysis was missed prior to purchasing a solution?

What is the purpose of the business case?

Mary is the business analyst for your organization. She asks you what the purpose of the assess capability gaps task is.

Which of the following is the best response to give Mary?

You are the business analyst for your organization. You want to use a requirements elicitation technique to produce a broad set of options for an identified problem. You want the stakeholders to help you identify options, factors that affect the solution, any possible delays in the solution implementation, and ideas for creating a solution.

Which of the following requirements elicitation activities would best satisfy these requirements?

You are the business analyst for your organization. You are currently writing the business goals and objectives as part of the elements for the define business process.

Which one of the following statements best describes the business goals and objectives element?

Which of the following inputs of Monitor and Control Risks acquires information from performance measurements and evaluates it to provide variance analysis and forecasting?

Which of the following phases is the first step towards creating a business continuity plan?

Which of the following techniques involves determining and documenting the variance between business requirements and current capabilities?

You are the business analyst for your organization and are preparing for the conduct elicitation activity. You'll need several stakeholders' roles as you prepare for this activity in your organization.

Which one of the following stakeholders may be responsible to dictate that a specific process or technique be

followed during your requirements elicitation activities?

Mark is the business analyst for his organization. He is working with the solution development team and he believes that the team does not want to implement a certain portion of the requirements. The team is expressing the difficulty of the requirements and how it will be extremely challenging to complete. When Mark asks about a similar project that the team completed, they insist that this is a different type of requirements though Mark believes that it is not.

What is the solution development team appearing to do to the requirements?

What type of requirements elicitation technique is the Delphi Technique?

What element of the conduct elicitation activity is tracked to provide a basis for future planning?

You are completing the requirements for vendor selection and need to create a procurement form that will ask the vendor to provide only a price for commercial-off-the-shelf solution.

What type of procurement form will you need to provide to the vendor?

You are the business analyst for your organization. As part of the requirements prioritization you have given each key stakeholder $10,000 in play money to distribute among the identified requirements. Each stakeholder can assign their play money to any of the requirements, but the requirements will be prioritized based on the value of the play money assigned to each requirement.

What type of requirements prioritization is happening in this scenario?

You are the business analyst for your organization and are working on prioritizing requirements.

What plan should guide you through this process?

Management would like you to front-load the requirements with the most risk requirements.

Why would management prefer the risky requirements first in the prioritization?

Gina has been asked to provide decision analysis for her solution scope.

Which one of the following best describes the decision analysis technique?

You are the business analyst for a large software development project. There are several issues that must be resolved by certain dates or the problem will prevent the project from advancing.

What technique can you use to track problems with the requirements?

You are working with Terry on the conduct stakeholder analysis task as part of the business analysis duties in your company. Terry wants to know why it's so important to identify stakeholders so early in the business analysis duties.

Which one of the following statements best addresses the need to identify the stakeholders early on in the business analysis duties?

Which of the following is a procurement document?

You are the business analyst for your organization. You are coaching Tom about the different approaches to business analysis.

Which type of business analysis approach has the most business analysis work at the beginning of the project or during the start of a project phase?

You are the business analyst for your organization. Management has asked that you create a method to store the project requirements including those under development, under review, and the requirements which have been approved.

What is management asking you to create?

What part of defining the business needs process will evaluate the ends that the organization is seeking to achieve?

When is stakeholder analysis performed?

You are the business analyst for a solution that has 435 stakeholders.

How many communication channels exist in this project?

You are the business analyst for your organization. Management has asked that you create a stakeholder map as part of the conduct stakeholder analysis process.

What is a stakeholder map?

Donna is leading a brainstorming session for her organization. She has asked the participants in this group to come up with at least ten ideas for possible solutions to an identified problem.

What is the problem with setting the goal as ten ideas for possible solutions in this session?

You are the business analyst for your organization and are coaching Roberta on how business analysis works.

Roberta is confused about what a business analysis methodology is during the business analysis planning and monitoring phase of the business analysis duties.

What is a methodology?

Which conduct stakeholder analysis technique identifies stakeholder roles that may serve as a useful starting point for identifying actors and roles?

You are the business analyst for your organization and working with Tim to identify the assumptions within the business solution.

Which one of the following is an assumption?

You are hosting a collection of stakeholders from across the organization to identify the ideas and attitudes about your company's help desk. You want the stakeholders to honestly share their opinions about the help desk service so you can identify problems, solutions, and take actions to improve the service.

What type of requirements elicitation activity is this?

Which of the following processes is used to make certain that the project team members are completing the project work according to the project plan?

Fred's organization is using a plan-driven approach for the business analysis deliverables.

In this approach how will the requirements be captured?

You are creating the solution scope for an identified problem in your organization. You are working with several stakeholders during this process including the domain subject matter expert, the implementation subject matter expert, the project manager, and the sponsor.

Which of these stakeholders will be responsible for writing the project scope?

What business analysis process ensures that requirements specifications and models meet the necessary standard of quality to allow them to be used effectively to guide further work?

A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.

The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.

The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.

The sites Features were as follows:

* Improvements to the search engine to all customers to search for articles, tools and services on the site

* A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc. for an area of their facility.

* A promotion feature - where Risk preventing Articles, and tools on the site are marketed toward a customer.

* A profile section allowing for Customer Name, Address and contact Phone number.

Alter the 12 month pilot the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30% viewing of promotions since the project team had spent a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.

Regarding the use of promotions the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out a survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.

The BA asked for a dump of all documentation of the 1000 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim filed were all in one region of the country and were all for property damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be sorted at the top giving the customer a more personalized experience.

What technique was the BA using to understand why the promotions were not being viewed?

Nancy has asked you to trace a particular requirement for her.

What does 'to trace a requirement' mean?

Ned is the business analyst for the NHQ Company. He is working with Stan on completing the requirements prioritization of all the identified requirements.

Why would Stan and Ned complete requirements prioritization?

Your organization completes software development for other companies as its core business. Management would like to streamline the requirements gathering processes as many of the projects your company do are similar in nature.

What approach could you as a business analyst do to help streamline the requirements gathering process for your organization?

Henry is the business analyst for the UUH Organization. Currently Henry is working on several work products as part of the requirements development process. He may need to share these work products with the stakeholders.

Which of the following is not an example of a work product?

Your organization is using a plan-driven approach to business analysis.

What characteristic must be true of changes in the approach that your organization is using?

When an organization is using a change-driven approach to business analysis, how are communications managed?

You are completing the prepare for elicitation process for an identified problem in your organization. The prepare for elicitation process requires three inputs for this process.

Which one of the following is not an input that will help you prepare for the elicitation activities?

Which of the following tasks does not rely on other activities, and no other activities rely on this task completing?

Which of the following is the best definition of the business rules analysis?

Which of the following is a process of adding labor to a project to reduce the project duration?

What requirements elicitation technique examines the available information, documentation, records, and history of a solution, organization, or cause to identify relevant information to the current business analysis duties?

You are the business analyst for your organization and are training Tracy on business analysis duties. You are explaining to Tracy how it's important for a business analyst to generate new ideas to approaching problems, solving problems, and to generate alternative solutions. You stress that it's important for the business analyst to generate new ideas and innovative concepts.

What type of analytical thinking are you describing for Tracy?

You are the business analyst for your organization. Gary and Janet, two key stakeholders in the project, are in disagreement over a requirement for the type of software to be installed on the server your solution calls for.

What must happen in this instance before formal approval can be offered?

You are the business analyst for your organization. You are currently working with Steve on the organize requirements process. You and Steve have elected to use the user stories approach for this process.

What is the user stories approach for requirements organization?

An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:

1: There are multiple teams to define systems, functionality, and content in many instances, multiple teams are defining the same functionalities while other functionalities are not being defined at all leading to unclear understanding of business requirements.

2: Product specification forms are published each year. A comparison tool is used to evaluate specification differences between yearly releases; but does not adequately identify changes between versions and needs to be improved.

3: Training consists of a new team member shadowing a seasoned team member. There are no written training materials or formal training sources therefore training is inconsistent and not meeting the needs of the organization.

What analysis approach must the BA use to determine changes required to address the training needs?

A business unit of a transnational manufacturer wants to implement a robust process for addressing integrity- critical equipment deterioration incidents. Timely and complete resolution of such incidents is vital for the business unit’s continuous safe and profitable operation. Treating each incident involves many employees from different departments extensively collaborating and exchanging information. That information is spread across multiple systems having their access limited to particular user groups. With the current manual process, some incidents get forgotten and remain unresolved for years.

The project’s Sponsor is an Equipment Integrity and Reliability Advisor, who moved into this position from another business unit. That business unit implemented a proprietary application to integrate the information and to assist in tracking and managing the incidents. Having a positive experience with the application, the Sponsor is suggesting to customize it and reuse in the new business unit.

The business unit’s Enterprise Architect (EA), who is responsible for assessing solution options and presenting them to executive decision makers, has a few concerns with adopting the existing application. The application uses point-to-point interfaces with other data sources whereas the business unit’s target architecture relies on a data warehouse-based integration. Moreover, the two business units use different legacy systems, as well as different front-end implementation technologies. Additionally, the existing application is monolingual, while the business unit needs user interfaces and some data to be presented in two languages. With all of this, it may be easier to build a new application from scratch than to customize the existing one. To understand which option is better, the EA asks a business analyst (BA) to define business requirements.

Through the elicitation process, the BA identifies the following requirement: "Particular incident-related activities require approval by authorized personnel before beginning them, as well as confirmation of acceptance of their completion."

What kind of asset should the BA provide to fully specify the approval requirement?

Which of the following is a quality control chart to track trends in project execution?

A business analyst (BA) works for a financial institution that wants to acquire new systems and migrate all future business operations to the new systems. The BA is responsible for performing a gap analysis and has reviewed the current state of systems.

What is the next task that the BA needs to do to complete the gap analysis?

In a software implementation project, the designated business analyst (BA) has conducted all the elicitation activities and now needs to confirm the elicitation results.

What is used by the BA Professional to guide which sources of information and which results are to be compared?

A national branch of a global company is struggling to improve business processes of its Public and Government Affairs (PGA) department. To work with external stakeholders effectively, PGA employees need to collect, manage, and exchange a vast amount of information. Complex cases involve collaboration of many employees from different departments. The ability to share information and to coordinate corresponding activities is crucial for the company's growth plans. Their current tools and practices do not serve the purpose well. The existing system, which was deployed a couple of years ago, has only a few active users. The majority of PGA employees avoid using it because the system is hard to use and lacks needed functionality. Consequently, available information is mostly unstructured and stored either locally or on a shared network drive. Some of the information exists only in a paper form.

The branch's PGA head, who sponsors the project, wants to implement a configurable solution that two other branches successfully deployed several months ago. Both deployments were done by three solution

consultants, who will be available to assist in the project. They will be responsible for tailoring the solution to PGA needs, as well as for training the PGA staff. With their help, the sponsor plans to complete the project in approximately three months.

The solution consultants reside in another country 7 hours ahead of the rest of the project team. They will be available part-time, but are planning two one-week long trips to the PGA central office to conduct initial training and to participate in the final deployment of the system into production. The consultants, in turn, expect a business analyst (BA) to assist in collecting necessary data and defining customization requirements.

What should define the timing of business analysis work in this project?

A new project has to implement a cyber security release in China, Italy, Germany, the United States, and Canada. The project is a $5 million initiative and must 'go live' in production in all countries on the same day and time to be effective.

Which of the approaches mentioned is suitable for this project based on the size and complexity?

A company finalized the implementation of a new, corporate-wide database. After nearly three months of operation, the solution is repeatedly producing invalid outputs. A business analyst (BA) has been asked to investigate the solution's problem. The BA has been able to find several instances where the outputs from the solution are below an acceptable level of quality.

Which of the following techniques should the BA use to identify the solution limitations?

A major manufacturer of popular beverages has appointed a local distributor to serve a specific territory. The demand for the beverages has a pronounced seasonal pattern. The distributor performs well overall, but is repeatedly unable to keep up with fulfilling many customer orders during peak demand periods. The distributor's current delivery capability is stretched to deliver 60 tons of merchandise per day whereas the season's peak demand periods need a daily delivery capability of up to 100 tons.

The distributor is under pressure to fully meet the year-round market demand in order to stay in business. The distributor's management wants to identify and consider more cost-effective options as resorting to adding more trucks and drivers would not be economically feasible.

A business analyst (BA) has spent several days observing and measuring the warehouse activities to understand the situation and to gain insights into possible solutions. The delivery workflow is a four-step process: (1) picking the orders and assembling them on trays, (2) bringing the trays to the loading bay, (3) loading the orders into trucks, and (4) delivering the orders to customers. As the following table illustrates, overall performance depends is dependent on five major resources: (1) the workers who pick the orders and load them into trucks, (2) the tallyers who check the orders, (3) the drivers, (4) the trucks, and (5) eight loading bays (LBs).

Each truck can only make two trips a day. The BA has noticed that only 30% of trips have their orders available for loading when a truck arrives. Otherwise the truck has to wait one extra hour until the orders are picked and brought to the loading bay.

If trucks are the only constraint, approximately how many hours are lost due to this downtime?

An organization implements a solution to increase the efficiency of its internal processes. The business analyst (BA) felt that the success of the solution is tied to the organizational structure and confirmed that the solution conforms to the organizational hierarchy. After the solution rolled out, the solution was not widely adopted among stakeholders and some features were not being utilized.

Which aspect of the organizational structure did the BA fail to consider?

A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:

I.Ability to integrate online maps and global positioning system (GPS) technology with the mobile application in real time to display location of service providers in the subscriber's vicinity that participate in the subscriber's plan network.

II.Ability for the subscriber to lookup the service providers by specifying either a postal code or a search area radius in miles.

III.Ability for the subscriber to initiate the download of fee information for one or more service providers in a single request.

Through requirements workshops the business analyst elicits the following detailed business requirements:

1.The company's mobile application platform must support real time integration with the following third party systems:

A ) GPS System

B ) Postal Code Validation

2.The service providers available for selection must participate in the subscriber's medical plan network as of the current system date.

3.The map display shall highlight the boundary of the search area with a dotted yellow line.

4.The extent and shape of the search area shall be determined based on one of the following user choices:

A ) Postal code – Subscriber location acquired from GPS shall be used to determine and populate the related postal code as the default postal code with options for the user to change the postal code.

B ) Radius for the search area around the subscriber's location, that will have default value of 5 miles. The radius can be changed by the subscriber with a maximum range of 50 miles.

5.Subscriber shall be able to select one of the options above and supply corresponding input.

6.System shall validate the user input and display appropriate error messages if invalid.

7.Based on the inputs and the plan of the subscriber, the system shall retrieve information for the participating service providers that are located within the designated search area.

8.System shall display a map including visual markers to indicate locations of the service providers in the top half of the device screen and a list of the same service providers in the bottom half of the device screen.

9.The list of service providers shall include the Name, Phone Number and Street Address.

10.If the subscriber specified the radius or retained the default postal code for the search area, the list shall additionally include the approximate driving distance in miles from the subscriber's last registered location and the list shall be sorted in the ascending order of the driving distance.

11.The subscriber shall be able to select a service provider either from the list or from the map and download a document that contains the name, contact telephone, email address, fax number and the fee schedule for the covered services applicable to the subscriber's plan.

What is the appropriate diagram type to describe the association between the subscriber, the medical plan and the participating service providers?

A business analyst (BA) has been given a defect during user acceptance testing. After analyzing the defect, the BA determines it is a change in the requirement.

What does the BA need to do to assess the change?

A business analyst (BA) elicits requirements for the sales order processing of multiple product lines. Elicitation reveals that the business processes for the sales orders of most products follow similar activity patterns that have been established over a number of years. Some of the new proposed seasonal products, however, will necessitate major variations in the process flow of some departments. The seasonal products are likely to be different every year. The business needs to carefully adapt its business practices so that the significant but seasonal variations in some of the business processes for the new products are handled adequately without disrupting the processes for the other established products.

Which of the following approaches must the BA take to manage the requirements for sales order processing in the long term?

A business analyst (BA) has been assigned to manage the ongoing stakeholder collaboration after completing a project. The BA needs to understand the stakeholders' level of satisfaction and wants to offer stakeholders an opportunity to help improve the working relationships based on this information.

Which technique should the BA use?

A non-profit utility company has 900 employees, a majority of whom are hourly employees and must track their time using a paper based process. A few years ago, the Director of Human Resources purchased a software system to eliminate the current paper-based time reporting process. No requirements specific to the utility company were defined prior to the purchase. A team was formed to implement the software. During implementation process, the team discovered the software lacked functionality and was not robust enough to support the general ledger requirements The company stopped the effort and incurred a 1500.000 USD loss on the cost of the software.

This year, the Director of Finance requested that a team investigate the current paper-based time reporting process and recommend solutions. The Director of Finance feels that the Director of Human Resources must be involved as a critical stakeholder The Director of Human Resources is still bitter about the last effort because the process stopped.

During a design review meeting to discuss the future state, all stakeholders are in agreement except the Director of Human Resources. Who makes the final decision?

In order to align with the added value required from the parcel tracking solution, what would be an important requirements' category for the BA to give more focus?

A business analyst (BA) is working on an initiative to decommission a legacy system and has discovered the requirement ‘’Ability to view policies created m the legacy system for a period of 6 months. ’’How should the BA classify the requirement based on the requirements classification schema?

During the testing phase, a new requirement surfaced and the stakeholder asked the developer to modify the code without informing the Business analyst (BA). The BA became aware of the new functionality after a defect was raised against another component of the design. The BA can keep this situation from occurring in the future by creating a:

A business analyst (BA) on a project is in the process of validating requirements and finds that there is a high degree of uncertainty related 10 one of the assumptions being true. The BA adds the assumption to the risk register and performs a fun risk analysis to handle this situation. What type of strategy is in place if the organization is risk-averse?

A large insurance company wants to buy a new claims processing system or upgrade one of its two existing system. Each year the claims department is given a $3.5 million budget to spend. Time is of the essence since there are tome regulatory charges that will be coming the following year that will require several features that currently neither one of the two claims System currently support.

There are eight stakeholders involved in this initiative. There are local to where the claim system is managed, while five are located across the country. The business analyst (BA) struggled to get all stakeholders to agree on the desired features but ultimately got agreement on ten identified key features for the new claims system. The BA was able to build a current state and future state process model which included all ten key features.

System a processes 75% of the company's claims. It is 5 years old and the claim processors love it because it is easy to use. However, it must go offline for two hours each day. The code is very module so it does have flexibility to be modified. To upgrade system A to have all ten features it would cost $5 million. System A would be at capacity if it were to process all of the company's claims.

System B process 25% of the company's claims. It is an older mainframe system, but rarely goes offline. It could easily handle double the number of claims that system A processes. However, it has a lot of legacy code and would cost $6 million to upgrade.

Both systems have some of the desired key features. But neither system has all ten. The cost to buy a new system would be $7 million.

Below is the estimated cost for each feature in priority order.

During elicitation the BA must understand the non-functional requirements. What nonfunctional requirement does System B support over System A?

A business analyst (BA) finds conflicting requirements gathered from several stakeholders. Aside from interviews what additional activities can the BA use to safeguard against this happening?

The stakeholder of a new product that is in early adaptive development has requested a change to an approved feature. How should the business analyst (BA) handle this change?

A conservative company with rigorous risk control plans and internal audit rules has a recurrent problem with a core Business application. As a result access to this application must be restricted and controlled and maintenance must be on-site. However, the company feels that the application must have an emergency service team. The routine maintenance of this solution is provided by an external vendor and the vendor requested 24 hours remote access to quality and production data. In this context what is the company's response to the vendor's request?

Following a recent, successful deployment a business analyst (BA) has noticed that several of the requirements are candidates for reuse in multiple, upcoming change initiatives. Which type of requirement is a potential candidate for re-use?

A business analyst (BA) wants to create a high-level Overview of a business process as a part of an exploratory analysis. The sponsor has asked for a model that demonstrates the movement and transformation of data between entities and processes. What technique should the BA use?

A business analyst (BA) conducts a Business rules analysts exercise to identity the organizational rules constraining the project in addition to existing regulations and contracts. what else does the BA check?

While reviewing the data feeds on a project the business analyst (BA) realizes there is a feed that contains complex relationships. In order to help understand the data and accurately reflect a set of requirements the BA decides to prioritize the requirements. What modeling format could the BA use?