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Avaya Updated 3312 Exam Blueprint, Syllabus and Topics

Avaya Aura® Contact Center Administration Exam

Last Update May 17, 2024
Total Questions : 66

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Avaya 3312 Exam Overview :

Exam Name Avaya Aura® Contact Center Administration Exam
Exam Code 3312
Actual Exam Duration 105 minutes
Expected no. of Questions in Actual Exam 66
Official Information https://www.avaya-learning.com/lms/#/training/catalog/offering/21488
See Expected Questions Avaya 3312 Expected Questions in Actual Exam
Take Self-Assessment Use Avaya 3312 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Avaya 3312 Exam Topics :

Section Weight Objectives
Administration  
  • Describe and implement the components of Access and Partition Management.
  • Explain the purpose of thresholds within displays and reports.
  • Demonstrate knowledge of the steps involved in creation a Contact Center Management Agent.
  • Describe the difference between Call Presentation Class options.
  • Explain the functions of a skillset and how and where they are used.
  • Interpret graphical or tabular displays.
  • Describe how to create and link resources between the Avaya Aura® Media Server and the Contact Center Manager Administration.
  • Describe the difference between the Webadmin login privileges and those of an admin user created by an administrator.
  • Describe the function of the Avaya Aura® Media Server.
  • Demonstrate knowledge of the Configuration tool for bulk loading Contact Center Data.
  • Explain the different functions of the Contact Center Management (CCM) component.
  • Explain the functions within the Configuration Component.
  • Explain the functions within the Avaya Agent Desktop and Agent Browser.
Scripting  
  • Describe the function of variables within the Service Creation Environment.
  • Explain the difference between the Service Creation Environment local view and Contact Center View.
  • Demonstrate knowledge of how to configure a Contact Router.
  • Demonstrate the ability to create and interpret Service Creation Environment scripts.
  • Demonstrate a knowledge Service Creation Environment intrinsics and expression.
  • Demonstrate how to create a script that anticipates unforeseen events and unscheduled closures.
  • Demonstrate how to identifying blocks in Service Creation Environment for a flow application.

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