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Avaya Aura® Contact Center Administration Exam Question and Answers

Avaya Aura® Contact Center Administration Exam

Last Update May 17, 2024
Total Questions : 66

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Questions 1

Which three statements regarding the Local View are true? (Choose three.)

A customer with Avaya Aura® Contact Center (AACC) wants to create a script in the Local View.

Options:

A.  

The Local View can be populated with Contact Center View data.

B.  

Application Manager Data added to the Local View is automatically updated in the Contact Center View.

C.  

The Local View can be launched as a stand-alone option from an executable on a user's machine.

D.  

By default, when the Local View is initially opened it includes the same data as the Contact Center View.

E.  

New applications created In the Local View may be added to the Contact Center View using the Synchronization View.

Discussion 0
Questions 2

A customer with Avaya Aura® Contact Center (AACC) Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script.

Which options are available?

Options:

A.  

Open/Open in Flow Editor

B.  

Open in text editor/Open in flow editor

C.  

Open application/Edit application

D.  

Open Edit/Open View

Discussion 0
Questions 3

A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

Options:

A.  

Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.

B.  

Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.

C.  

Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

D.  

Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

Discussion 0
Questions 4

Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?

Options:

A.  

Force the agent into Not Ready and select an existing Not Ready Reason Code.

B.  

Force the agent into Not Ready and select an existing After Call Work Code.

C.  

Force the agent to login.

D.  

Force the agent to logout.

Discussion 0
Questions 5

A customer with an Avaya Aura® Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation.

Which block will be required?

Options:

A.  

Input

B.  

Treatment

C.  

IVR

D.  

Output

Discussion 0
Questions 6

A customer with Avaya Aura® Contact Center (AACC) would like to use the Configuration Tool spreadsheet to add resources to the Contact Center.

Which three tasks can be configured using this tool? (Choose three.)

Options:

A.  

assignments

B.  

skillsets

C.  

script variables

D.  

threshold classes

E.  

presentation classed

Discussion 0
Questions 7

After queuing a contact to a skillset, how many seconds are recommended that a script should wait?

Options:

A.  

WAIT 1

B.  

WAIT 2

C.  

WAIT 4

D.  

WAIT 8

Discussion 0
Questions 8

Refer to the exhibit.

The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the contact Center Manager Server (CCMS) AACCMM04, and the Administration. Permissions levels ate granted to items within the launchpad through the creation of an Access Class.

If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option what would be the result of access restriction for the user assigned to that Access Class?

Options:

A.  

The user would not be able to access the Audit Trail from the Launchpad.

B.  

The user would not be able to acquire Control Directory Numbers (CDN).

C.  

The user would not be able to create new administrative users.

D.  

The user would not be able to configure new agents.

Discussion 0
Questions 9

A supervisor in an Avaya Aura® Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:

GIVE IVR WITH VXML TREATMENT voicexml

PARAMETERS

What is a valid input after the parameters command?

Options:

A.  

Service URI

B.  

_c_play_and_collect

C.  

GIVE IVR WITH VXML TREATMENT

D.  

Numberofdigits

E.  

ASSIGN "please enter account number.wav"

Discussion 0
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