Big Black Friday Sale 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: exams65

ExamsBrite Dumps

Commercial Contracting Question and Answers

Commercial Contracting

Last Update Nov 30, 2025
Total Questions : 233

We are offering FREE L4M3 CIPS exam questions. All you do is to just go and sign up. Give your details, prepare L4M3 free exam questions and then go for complete pool of Commercial Contracting test questions that will help you more.

L4M3 pdf

L4M3 PDF

$36.75  $104.99
L4M3 Engine

L4M3 Testing Engine

$43.75  $124.99
L4M3 PDF + Engine

L4M3 PDF + Testing Engine

$57.75  $164.99
Questions 1

Consequences and actions that arise from certain KPI scores must be...? Select TWO that apply.

Options:

A.  

Mutually agreed

B.  

Deliberately omitted

C.  

Documented

D.  

Unilaterally imposed by the purchaser

E.  

Terminated

Discussion 0
Questions 2

Carillion Ltd is a major construction contractor in the UK. The company commits to continuous improvement and sets out a performance management program that is integrated across the organisational, individual, and supplier levels. To ensure that the suppliers acknowledge the program, every time negotiating the contract terms with suppliers, the procurement team of Carillion appends a performance management framework to the draft document as a schedule. Is the action of procurement team appropriate?

Options:

A.  

No, because the framework will increase the complexity of the contract

B.  

No, because the performance management should be solely developed by suppliers

C.  

Yes, because the framework should have legal standing as a part of contract

D.  

Yes, because Carillion wants to implement early supplier involvement

Discussion 0
Questions 3

Maximum Score 1

An effective key performance indicator should be:

Options:

A.  

Standardised, meaningful, achievable, realistic, typical

B.  

Sustainable, measurable, analysed, realistic, timely

C.  

Specific, measurable, achievable, realistic, timely

D.  

Specific, meaningful, analysed, realistic, typical

Discussion 0
Questions 4

Which of the following will be always automatically deemed as a consideration?

Options:

A.  

Promise to perform over and above an existing obligation

B.  

Promise given to a third party

C.  

Implied consideration

D.  

Past consideration

Discussion 0
Questions 5

Which of the following key performance indicators are most likely to use numerical data as the main source of information?

The critical evaluation of project deliverables

The subjective responses of a satisfaction survey regarding a service

The instances of late deliveries within a given month

The occurrence of accidents and near misses in a year

Options:

A.  

1 and 3 only

B.  

2 and 4 only

C.  

3 and 4 only

D.  

1 and 2 only

Discussion 0
Questions 6

Maximum Score 1

Procurement professionals must have an awareness of labour standards and environmental, social and governance issues when contracting with suppliers. Which TWO of the following are relevant for consideration?

Options:

A.  

Indemnity

B.  

Warranty

C.  

Modern Slavery

D.  

Sustainability

E.  

ISO 9000 accreditation

Discussion 0
Questions 7

A procurement professional is preparing a sale & purchase contract of a machinery. Which of the following clauses should be added to the contract? Select TWO that apply

Options:

A.  

Supplier selection mechanism

B.  

Insurance requirements

C.  

Period of hire

D.  

Ratio decidendi

E.  

Guarantees

Discussion 0
Questions 8

Maximum Score 1

The nature of the "Battle of the forms" is when both buyer and supplier are attempting to ...

Options:

A.  

Secure their own terms and conditions

B.  

Create a collaborative relationship

C.  

Create a performance specification

D.  

Form a joint contract

Discussion 0
Questions 9

Which of the following would be suitable key performance indicators (KPIs) for supplier performance?

Ensure you have customer loyalty

Value or percentage of cost reductions obtained

Win an award in the next 12 months

Percentage of on-time in full deliveries

Options:

A.  

1 and 3 only

B.  

2 and 4 only

C.  

1 and 4 only

D.  

2 and 3 only

Discussion 0
Questions 10

Which of the following is a true statement on express and implied terms?

Options:

A.  

Express terms always take precedent over implied terms

B.  

Implied terms may derive from oral negotiations

C.  

Express terms must always be in writing

D.  

Express terms must be prepared by the party with expert knowledge

Discussion 0
Questions 11

Michelle contacts Hannah and asks her if she would be interested in purchasing her car for £2000. Hannah immediately takes £2000 to Michelle and says she wants to buy the car. Michelle subsequently refuses to proceed. Has the contract between Michelle and Hannah been made?

Options:

A.  

No, because Michelle has rejected Hannah's offer on buying the car

B.  

Yes, because both parties have full legal capability to enter into a contract

C.  

Yes, by her performance Hannah has accepted Michelle's offer on selling the car

D.  

No, because by refusing to proceed, Michelle rejects Hannah's counter-offer

Discussion 0
Questions 12

Sally places a purchase order to the supplier for some components that her company requires. The supplier delivers the goods as she asks, but the quality assurance team finds that these components are defective and unfit for the company's operations. Which document is the ground to decide whether the goods received are fit for purpose?

Options:

A.  

CSR policies

B.  

Pre-qualification questionnaire

C.  

Code of conduct

D.  

Specification

Discussion 0
Questions 13

Which of the following contracts would be best suited to a ‘variable pricing’ arrangement?

Options:

A.  

A contract for window cleaning during the next three months

B.  

A contract for road building estimated to take five years to complete

C.  

A contract for the supply of 100 printing machines to be delivered next month

D.  

A contract for the supply of lubricating oil for immediate delivery

Discussion 0
Questions 14

In the UK, Unfair Contract Terms Act 1977 regulates which of the following?

Options:

A.  

Validity of a contract when it is formed on the basis of misrepresentation

B.  

Rules regarding battle of the forms

C.  

Effectiveness of contract terms in the standard terms and conditions

D.  

Rule of offer and acceptance

Discussion 0
Questions 15

In which of the following conditions, request for quotation produces the best results?

Options:

A.  

With an ambiguous specification

B.  

Under framework agreements

C.  

Under a complex process

D.  

With strategic items

Discussion 0
Questions 16

Which of the following are likely to be advantages of using invitation to tender? Select TWO that apply:

Options:

A.  

Short turnaround times

B.  

Quick implementation

C.  

Driving forward planning culture

D.  

Lower administration costs

E.  

Reducing risks of bribery and corruption

Discussion 0
Questions 17

A Service Level Agreement (SLA) is a formal statement of performance. Which of the following are aspects of a service level agreement?

A force majeure clause

Key performance indicators

A penalty clause for non-performance

The legal jurisdiction of the contract

Options:

A.  

2 and 3 only

B.  

2 and 4 only

C.  

1 and 2 only

D.  

1 and 4 only

Discussion 0
Questions 18

Maximum Score: 1

Buyer O has placed an order for the supply and installation of six new servers for a total amount of £600,000 from Supplier A. Which of the following could potentially be treated as examples of a liquidated damages clause within the contract for the supply of the servers?

    If the supplier delivers any of the servers late, £1,000 per server will be deducted from the order per day

    This contract is subject to delay remedies of £X - the amount to be agreed by both parties during delivery

    The sum for breach of the completion date for the order is £40,000 per day up to a maximum of 50% of the contract price

    If the performance of any of the servers degrades within five years, a full refund of £600,000 will be provided

Options:

A.  

1 and 2 only

B.  

3 and 4 only

C.  

1 and 3 only

D.  

2 and 4 only

Discussion 0
Questions 19

Which of the following standards gives guidance on the layout and preparation of specifications?

Options:

A.  

BS EN 60601-1-11:2015

B.  

BS 5864:2019

C.  

BS 5975:2019

D.  

BS 7373-1:2001

Discussion 0
Questions 20

Express terms in a contract are stated in which of the following? Select TWO that apply

Options:

A.  

Orality

B.  

Idea

C.  

Trade customs

D.  

Writing form

E.  

Statutes

Discussion 0
Questions 21

Which of the following are the 'fundamental' labour standards laid down by the International Labour Organisation?

1. Elimination of child labour

2. Payment of a minimum wage

3. The right to collective bargaining

4. Abolition of forced labor

Options:

A.  

1, 2 and 4 only

B.  

2, 3 and 4 only

C.  

1, 3 and 4 only

D.  

1, 2 and 3 only

Discussion 0
Questions 22

A buyer is procuring innovative new IT systems and has issued a performance specification as part of the invitation to tender. Is this a suitable approach?

Options:

A.  

No, because the bidder may use it to inflate costs

B.  

Yes, because it allows the bidder to present solutions and further inform the requirement

C.  

No, because the Procurement Team should only include outputs in specifications

D.  

Yes, because it will improve relationships and collaboration between both parties

Discussion 0
Questions 23

In which scenarios would it be appropriate for a procurement organisation to include contractual indexation and/or price adjustment formulae clauses in a services contract? Select TWO that apply.

Options:

A.  

The supplier’s directors shall be paid dividends during the term

B.  

The supplier’s contract staffing costs will be subject to regulatory increase

C.  

The material components were tendered as fixed costs for the term

D.  

The supplier’s preference is to switch to a more expensive material specification

E.  

The market rates for the supplier's material costs will vary during the term

Discussion 0
Questions 24

Under English law's general legal principles of contract formation, which of the following are likely to be offers? Select TWO that apply.

Options:

A.  

Invitation to tender

B.  

Quotation

C.  

Purchase order

D.  

Advertisement

E.  

Catalogue

Discussion 0
Questions 25

Which of the following is likely to reduce risks of different rules regarding when offers and acceptance become effective between legal systems?

Options:

A.  

Withdrawal protocol

B.  

Letter of intent

C.  

Time lapse

D.  

Deemed receipt protocol

Discussion 0
Questions 26

Curnoe Ltd supplied tyres to Garage Ltd. Garage Ltd agreed in the contract that for any specified breaches of contract, it would pay Curnoe Ltd £5 per tyre sold in breach. It subsequently sold tyres at below the listed price, which was one of the breaches mentioned in the contract. What is the £5 per tyre provision an example of?

Options:

A.  

Quantum meruit

B.  

Exclusion clause

C.  

Liquidated damages

D.  

Unliquidated damages

Discussion 0
Questions 27

Which of the following are examples of express terms in a contract? Select TWO that apply.

Options:

A.  

A retention of title term

B.  

Term inserted by the Sale of Goods Act 1979

C.  

A liquidated damages term

D.  

Term inserted through business efficacy test

E.  

Term inserted through the custom of the trade

Discussion 0
Questions 28

A procurement professional is drafting payment terms for a commercial contract. He is considering about payment method if defective products are found. Which of the following should be embedded in payment terms to control this issue?

Options:

A.  

Remedies for late payment

B.  

Pay-less notice

C.  

Invoice preparation

D.  

Retention clause

Discussion 0
Questions 29

Misrepresentation can be defined as a false statement of material fact made by one of the contracting parties which was intended to (and did) induce the other party to make the contract. What remedies are available in this instance to the innocent party?

Options:

A.  

Contract is voidable and damages can be claimed

B.  

Contract is not voidable but damages can still be claimed

C.  

Contract is voidable and must be amended and performed

D.  

Contract is not voidable and it is too late to take any action

Discussion 0
Questions 30

Which of the following are good examples of a Key Performance Indicator?

The total number of services provided

Reduction rate in goods or services

Complaints resolved within two days

Delivery of goods on time and in full

Options:

A.  

1 and 2 only

B.  

2 and 3 only

C.  

3 and 4 only

D.  

2 and 4 only

Discussion 0
Questions 31

A procurement officer decides to approach the supply market regarding a procurement activity that will specify the use of technology that is very new to the market. The procurement officer is taking this step before the formal tender process is started. Is this approach permitted?

Options:

A.  

Yes, but only as part of early market engagement and with no commitment of contracts

B.  

No, it is time consuming and can delay tenders unnecessarily

C.  

Yes, it is a good way to understand who will have the highest prices and start negotiations

D.  

No, all suppliers must wait for the invitation to Tender (ITT) to be released

Discussion 0
Questions 32

Which of the following sections would typically be included in a specification for services? Select THREE that apply.

Options:

A.  

A description of the service requirements

B.  

The tender evaluation methodology

C.  

The fault rectification timeframes

D.  

The service start and end dates

E.  

The terms and conditions of the contract

F.  

Questions relating to methods

Discussion 0
Questions 33

As part of a tender, which of the following are advantages that a purchasing organisation would expect to achieve by specifying that suppliers hold certification to an international environmental management standard, such as ISO 14001?

It provides assurance that bidders have achieved a common standard of practice

It provides a guarantee that any polluting suppliers will be unable to tender

The standard is recognisable to local and international bidders

It removes the need to conduct internal environmental training

Options:

A.  

3 and 4 only

B.  

2 and 4 only

C.  

1 and 3 only

D.  

1 and 2 only

Discussion 0
Questions 34

A large company supplies a lot of products. Their shipments are often delayed and customers are not satisfied. Which of the following KPIs is most likely to be applied to this situation?

Options:

A.  

Technical support

B.  

OTIF delivery

C.  

Delay damages

D.  

Consignment stock availability

Discussion 0
Questions 35

Procurement professionals must have an awareness of labour standards and environmental, social and governance issues when contracting with suppliers. Which TWO of the following are relevant for consideration?

Options:

A.  

Indemnity

B.  

Warranty

C.  

Modern Slavery

D.  

Sustainability

E.  

ISO9000 accreditation

Discussion 0
Questions 36

When writing an implementation section for an IT requirements specification, which factors would be appropriate for inclusion? Select TWO that apply.

Options:

A.  

Required response timeframes for service requests

B.  

Mandatory training required for supplier’s staff

C.  

Details of applicable legal and regulatory standards

D.  

Integrations required with existing systems

E.  

Lists of technical terms and abbreviations

Discussion 0
Questions 37

Company A buys a lorry from Company B on hire purchase. During the contractual period, Company A makes default in paying the instalment. Company B has...?

Options:

A.  

The right to take repossession of the lorry

B.  

The option to repossess the lorry

C.  

No right to take repossession

D.  

Company B has to approach the court

Discussion 0
Questions 38

Solus Trading has begun a project to improve the level of delivery performance from its suppliers. They need to develop a key performance indicator (KPI) to measure the performance improvement. Which KPI would be suitable to use?

Options:

A.  

Percentage of on-time in full

B.  

Percentage of rejects and returns

C.  

Percentage of cost reduction

D.  

Percentage of customer complaints

Discussion 0
Questions 39

Which of the following statements is true about model form of contract?

Options:

A.  

When model contracts are employed, there are no requirements for legal advice and input

B.  

Model contract form's standard clauses often contain correct legal terminology without recourse to third party experts.

C.  

The standard clauses of model contract forms give the offeror legal advantages over the offeree

D.  

Only the publishers of model forms of contract can edit the clauses of these forms

Discussion 0
Questions 40

Which of the following will always give rise to a claim of misrepresentation?

1. Silence

2. False thought

3. Statement of fact

4. Representation by conduct

Options:

A.  

1 and 2 only

B.  

1 and 3 only

C.  

3 and 4 only

D.  

2 and 4 only

Discussion 0
Questions 41

John is a new procurement manager who has recently joined Smiths Facilities Management Ltd. The company provides maintenance services through the utilisation of subcontractors. It is experiencing a number of issues with its supply chain which has resulted in customer complaints, and John would like to introduce service level agreements (SLAs) to some of its key providers. Which of the following should be included?

    How often the service will be provided

    The procedures to be followed to resolve disputes

    The qualifications needed by staff providing the service

    The stock maintained by the subcontractor

Options:

A.  

1, 3 and 4 only

B.  

2, 3 and 4 only

C.  

1, 2 and 4 only

D.  

1, 2 and 3 only

Discussion 0
Questions 42

Which of the following would be useful tools to incentivise supplier innovation over the duration of the contract?

1. Gainshare arrangement

2. Liquidated damages

3. Service credits

4. Fixed bonus payments

Options:

A.  

3 and 4 only

B.  

2 and 4 only

C.  

1 and 4 only

D.  

1 and 3 only

Discussion 0
Questions 43

Buyer D agrees a contract with Supplier C which includes the words 'to be agreed' in relation to the date for delivery of the goods. At the time of the contract, Buyer D is aware that the goods take two days to produce and one day to deliver. Buyer D contacts the supplier one week later, requesting the goods be delivered the following day. Supplier C is unable to deliver the next day but rather delivers the goods three days later. Is it the case that Buyer D can legally refuse to pay for the goods because Supplier C is in breach of contract?

Options:

A.  

Yes, because the delivery date is an express term within the contract

B.  

Yes, because the goods should have been delivered within three days

C.  

No, because the goods were delivered within a reasonable time

D.  

No, because there is a contract in place and the delivery date does not matter

Discussion 0
Questions 44

Maximum Score 1

Drafting a specification is important because these documents become embedded within the contract and therefore, are legally binding. Is this statement true?

Options:

A.  

No, because legally binding contracts only contain terms and conditions

B.  

No, as the specification is separate to the contract and has no legal standing

C.  

Yes, care needs to be taken because the specification should be part of the contract

D.  

Yes, because all specifications must be approved by the organisation's board according to legislation

Discussion 0
Questions 45

Which of the following are likely to be advantages of using invitation to tender? Select TWO that apply:

Short turnaround times

Options:

A.  

Quick implementation

B.  

Driving forward planning culture

C.  

Lower administration costs

D.  

Reducing risks of bribery and corruption

Discussion 0
Questions 46

Maximum Score: 1

Which of the following would be considered as advantages of an industry model form contract?

    It provides greater flexibility for negotiation

    It reduces the cost of contract development

    It is usually designed to be fair to both parties

    It removes the need for the buyer to understand it

Options:

A.  

1 and 2 only

B.  

2 and 3 only

C.  

1 and 3 only

D.  

2 and 4 only

Discussion 0
Questions 47

Which of the following is the international standard for labelling hazardous substances?

Options:

A.  

GPS

B.  

HSE

C.  

CODEX STAN 1-1985

D.  

GHS

Discussion 0
Questions 48

Ellie is a junior buyer and her supplier asks her to use their contract terms for an order. Which of the following are clauses that may be included in the supplier contract that could pose a risk to Ellie's business? Select TWO that apply.

Options:

A.  

If the contract lists the full specification

B.  

If the contract includes supplier contact details

C.  

If the contract includes a cash discount for early payment

D.  

If the contract includes a price escalation clause

E.  

If the contract includes exclusion clauses

Discussion 0
Questions 49

A senior procurement specialist in UK is preparing a specification in which ISO standards are used to send to global suppliers. Is this action appropriate?

Options:

A.  

No, the procurement specialist must use BSI standards instead

B.  

Yes, evert specification must have ISO standards

C.  

Yes, ISO standards are globally recognisable

D.  

No, ISO standards are unfamiliar to global suppliers

Discussion 0
Questions 50

The contracts manager at a newly established private transport agency, Travel Response Services (TRS), has been asked to draft a set of standard terms and conditions that will protect customers’ personal information when it is passed to sub-contracted suppliers by TRS. Which standard clause would be best suited for this?

Options:

A.  

An intellectual property rights clause

B.  

An invoicing and payment clause

C.  

A corporate social responsibility clause

D.  

A confidentiality and use of data clause

Discussion 0
Questions 51

Rochdale Ltd is looking for a new IT system to automate some of its operations. In designing the specification, procurement manager supposes that it should be done solely by the IT department who have deep expertise on this matter. Is procurement manager’s opinion appropriate?

Options:

A.  

No, because challenging the user's demand is the role of procurement

B.  

Yes, because designing complex specification would waste procurement manager’s time

C.  

Yes, because procurement professional has no expertise in IT sector

D.  

No, because designing complex specification could only be outsourced

Discussion 0
Questions 52

Maximum Score: 1

Setting key performance indicators (KPIs) for supplier performance should ensure ...

Options:

A.  

reduced vendor base

B.  

managed supply risks

C.  

lowest price for products

D.  

earliest delivery

Discussion 0
Questions 53

Maximum Score: 1

A service contract for cleaning is due for expiry after a five year duration. Which of the following are good sources of data to create a specification for the new invitation to tender?

    Incumbent supplier

    Maintenance services

    Alternative suppliers

    Management information

Options:

A.  

1, 2 and 3 only

B.  

2, 3 and 4 only

C.  

1, 3 and 4 only

D.  

1, 2 and 4 only

Discussion 0
Questions 54

A company needs to source a product from oversea. It wants to overcome technical barrier to cross-border trade by using standards in the specification. Which of the following is most likely to be incorporated into that specification?

Options:

A.  

National standards

B.  

Company standards

C.  

Brands

D.  

International standards

Discussion 0
Questions 55

Which of the following is the reason why liquidated damage clauses are embedded into a contract?

Options:

A.  

Because liquidated damages are the only remedy

B.  

To penalise the supplier for their wrongdoing

C.  

To avoid argument on correct measure of damage

D.  

Because compensation will be awarded immediately

Discussion 0
Questions 56

Prior to circulating the service specification to a tendering supplier, it is good practice for the purchasing organisation to request completion of a non-disclosure agreement. Is this statement correct?

Options:

A.  

No, because the non-disclosure agreement has no legal standing

B.  

Yes, because the non-disclosure agreement protects intellectual property

C.  

Yes, because the non-disclosure agreement encourages transparent bidding

D.  

No, because the non-disclosure agreement only applies after contracting

Discussion 0
Questions 57

Which of the following should be done by procurement professionals right after obtaining a pre-written specification for a critical item so that the added value will be the greatest?

Options:

A.  

Evaluate tender or quotation

B.  

Select the best supplier

C.  

Challenge the used specification

D.  

Issue invitation to tender or request for quotation

Discussion 0
Questions 58

A category buyer is purchasing medical gases for a hospital, but is experiencing volatile and unfavourable market conditions due to multiple global external factors. Owing to the volatility, the hospital's finance director has tasked the buyer with providing certainty of costs for the next 18 months. Which of the following pricing methods will enable budgeting certainty, despite the highly volatile market conditions?

Options:

A.  

A fixed pricing arrangement

B.  

A cost plus award fee agreement

C.  

Fixed pricing with economic price adjustments

D.  

A penetration pricing strategy

Discussion 0
Questions 59

Maximum Score 1

A purchase order has been raised for £5,000. It allows the user department to order items of a £50 value when they need them. This is an example of what type of order?

Options:

A.  

Shut-off

B.  

Stand-off

C.  

Straight-off

D.  

Call-off

Discussion 0
Questions 60

Danielle buys a car from Aaron. Not long after, she receives an proposal from Brian, who isinterested in buying the car but his budget is very constraint. Then, Brian decides to sign a hire purchase agreement with Danielle which lasts 4 years. Brian lives very far from Danielle, so hehires Charlie to deliver the car to his place. During the transport, Charlie has an accident and the car is written off. At the time of accident, who has the title of the car?

Options:

A.  

Charlie

B.  

Aaron

C.  

Brian

D.  

Danielle

Discussion 0
Questions 61

Which of the following are likely to be implied terms in a contract? Select TWO that apply:

Options:

A.  

Legal precedence

B.  

Definition & interpretation

C.  

Contract appendix

D.  

Statute

E.  

Contract clause

Discussion 0
Questions 62

Which of the following are likely to be advantages of using request for quotation? Select TWO that apply:

Options:

A.  

Lower administration costs

B.  

Short turnaround times

C.  

No specification required

D.  

Helping the buying organisation assess both price and quality

E.  

Encouraging suppliers to submit creative solutions

Discussion 0
Questions 63

Which of the following shall help the purchaser control the selection of tier 2 suppliers?

Options:

A.  

Subcontracting clause

B.  

Warranty clause

C.  

Guarantee clause

D.  

Insurance clause

Discussion 0
Questions 64

Which of the following is an example of liquidated damages clause?

1. "In the event of a delay to the Offshore Installation Completion Date as per the Contract Schedule for which Contractor is solely responsible, Contractor shall pay to Company 0.25% per day of delay, subject to a maximum of 10% of the Initial Contract Price."

2. “If Seller breaches its obligation to deliver goods in accordance with the schedule provided for in this contract, Seller shall pay Buyer $x per day for each day of delay"

3. "The Contractor shall defend and hold the Buyer, its officers, officials, employees and volunteers harmless from any and all claims, injuries, damages, losses or suits including attorney fees, arising out of or in connection with the performance of this Agreement, except for injuries and damages caused by the sole negligence of the Buyer."

4. "The contract is subjected to delay remedies. The amount will be agreed by both parties during the delivery"

Options:

A.  

2 and 4 only

B.  

1 and 3 only

C.  

3 and 4 only

D.  

1 and 2 only

Discussion 0
Questions 65

Which of the following should be applied when measuring frequency of on-time deliveries during a contract period?

Options:

A.  

Qualitative assessment

B.  

Numerical measure

C.  

Binary measure

D.  

Subjective measure

Discussion 0
Questions 66

Which of the following are likely to be express terms in a contract?

1. Legislation

2. Custom and practice

3. Contract particulars

4. Terms and conditions

Options:

A.  

2 and 3 only

B.  

1 and 4 only

C.  

3 and 4 only

D.  

1 and 2 only

Discussion 0
Questions 67

Which of the following are typically included in an SLA? Select TWO that apply:

Options:

A.  

Requirements for packaging

B.  

Service definition

C.  

KPI detailsCorrect)

D.  

Code of conduct

E.  

Product's lifespan

Discussion 0
Questions 68

Which of the following should be specially noticed in market dialogue with suppliers in specification development?

Options:

A.  

Both parties must respect confidentiality

B.  

The buying organisation must avoid social media at all cost

C.  

Market dialogue is banned in the public sector

D.  

Market dialogue should only be conducted with well-known supplier

Discussion 0
Questions 69

The cost in cost reimbursable contract is...?

Options:

A.  

Actual cost

B.  

Variable cost

C.  

Fixed cost

D.  

Profit

Discussion 0