Company A sends a purchase order complete with a set of conditions of contract for the provision of professional services to Company B. Company B responds with an invoice complete with a set of its own conditions of contract. Company A pays the invoice. Which conditions of contract take legal precedence?

Because services are intangible, the key performance indicators for services are likely to be qualitative in all circumstances. Is this statement correct?

Thinking about PEST, etc: under which heading would exchange rates and inflation fit?

Which of these are elements of a contract being in existence?

Confidentiality

Written format

Legal capacity

Correct form

'A team has a common XXXX and YYYY'.

Select the one which fits best.

John is a new procurement manager who has recently joined Smiths Facilities Management Ltd. The company provides maintenance services through the utilisation of subcontractors. It is experiencing a number of issues with its supply chain which has resulted in customer complaints, and John would like to introduce service level agreements (SLA) to some of its key providers. Which of the following should be included?

How often the service will be provided

The procedures to be followed to resolve disputes

The qualifications needed by staff providing the service

The stock maintained by the subcontractor

‘Positivity’ is about (choose one):

'A person who sees the big picture. Thinks accurately and carefully. May lack energy and the ability to inspire others'.

Which one Belbin's team roles is being described here?

Giving employees the right to make modest decisions in an independent and self-directing way, on behalf of the organisation. Trusting employees to do the right thing, for example, when faced with a customer complaint.

According to CIPS / Profex, which of the following are not external stakeholders? Select two.

Kotter and Schlesinger suggested six approaches to organisational change. One approach is based on the idea that people don’t really understand, and by increasing their understanding, commitment could be won. This relatively soft approach to change is called:

According to CIPS, procurement and supply management for CIPS members is a(n) (choose best fit):

Thinking about the PESTEL model, under which heading would ageing society most readily fall?

In the application of price adjustment formulae, which of the following would be acceptable for a supplier to increase its selling price?

Which of the following are examples of express terms in a contract? Select TWO that apply.

‘A person who solves difficult problems with original and creative ideas’. From the Belbin ‘problem solving / thinking’ section:

Which one of the following is unlikely to appear in an organisational procurement manual?

Tony Campbell, a West Logistics Ltd (WLL) procurement manager, is working on a specification for a data storage solution. The current version of an Information Security Management standard (ISO27001) has been identified as a suitable standard for potential suppliers to be certified to. What is the advantage to WLL of stipulating this type of standard within a product specification?

Which one is not part of Lewin’s Force Field Analysis model (overcoming resistance to change)?

A service contract for cleaning is due for expiry after a five-year duration. Which of the following are good sources of data to create a specification for the new invitation to tender?

Incumbent supplier

Maintenance services

Alternative suppliers

Management information

Within the overall philosophy of just-in-time production, a signalling system to indicate when the next stage of the production process needs output from the previous stage, is called:

The Mendelow matrix deals with:

The potential benefits of a cross-functional team are just that – potential. None is guaranteed. How-ever, some benefits seem more likely than others. Which one of the following suggested benefits is least likely to automatically follow from the creation of an effective cross-functional team?

XTC Ltd is developing a new product to improve its competitive advantage. They are looking for suppliers to use their expertise and innovation to assist with the development of a new component. What is the most appropriate form of specification to use?

Which of the following is a key element for the development of a contract?

According to CIPS, which of the following are not included in the five ‘rights’ of procurement and supply?

Continuous improvement – making small changes in operations and activities in a never-ending way – is called in Japanese:

A xxxx team is a group of individuals brought together into a single team from different areas of the organisation.

Select one which best replaces xxxx.

‘Doing things for less cost’ is a description of:

Where there is transformational change coupled with a rapid rate of change (‘big bang’), is this:

In the Kubler-Ross Change Curve, which of these comes second?

Which of the following is a qualitative key performance indicator?

In the Kubler-Ross Change Cycle, two of the elements can be combined to form one, which is called 'acceptance'.

Which two elements combine into this notion of 'acceptance'?

Spot the one which is one of the seven wastes.

Thinking about the PESTEL model, under which category would climate change most suitably fall?

Which one of the Tuckman stages of team development is being described here?

‘..the team struggles to come together … conflict … competing for status and position’

A team should be a xxxx unit, rather than a collection of individuals’. Select the three words which fit best.

‘Members of a team have xxxx skills, and not the same skills’. Select the one which fits best to re-place xxxx.

‘Other people are only ever in it for themselves, and never act for honourable or unselfish reasons’.

The view that workers are naturally lazy, avoid responsibility and are without ambition is in line with Theory (Douglas McGregor):

‘Using resources to a more productive effect, either by producing more output with the same re-source, or using less resource to obtain the same output’. This is a description of:

Which of the following are examples of implied terms in a contract? Select TWO that apply.

Fabrizio created a contract for his supplier which included various contract terms. One term that Fabrizio included stated that "as agreed the price of each pencil is $1.00." Which of the following options describes this term?

Which of these statements is a correct description of a contract?

Which of the following could be sent to suppliers under the heading of a 'performance specification'?

A set of required quality levels

A set of engineering drawings

A set of required safety levels and controls

A sample of the product