ITIL – Foundation (v4)
Last Update Dec 2, 2024
Total Questions : 503
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Identify the missing words in the following sentence.
The management of information security incidents usually requires [?].
When should a full risk assessment and authorization be carried out for a standard change?
Which helps to manage an incident when it is unclear which support team should be working on the incident?
What ensures that a service provider and a service consumer continually co-create value?
What is defined as "any component that needs to be managed in order to deliver an IT service"?
When planning ‘continual improvement’, which approach for assessing the current state of a service is
CORRECT?
Which TWO statements about an organization’s culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?
Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?
Which of the four dimensions focuses or managing data in compliance with industry regulations?
Which of the four dimensions contributes MOST to defining activities needed to deliver services?
Identify the missing work in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.
Which step of the 'continual improvement model' defines measurable targets?
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
Which of the following is included in the purpose of the 'continual improvement' practice?
Which dimension includes the knowledge needed for the management of services?
Identify the missing word(s) in the following sentence.
The service desk should be the entry point and single point of contact for the [?] with all of its users.
Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?
Which usually requires a team of representatives from many stakeholder groups?
Which value chain activity ensures that service components meet agreed specifications?
Which practice has a purpose that includes ensuring that risks have been properly assessed?
Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design
What type of change is MOST likely to be managed by the 'service request management' practice?
Which of the following is the MOST important for effective incident management?
Which practice nurtures links with stakeholders at strategic and tactical levels'?
A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?
Which practice recommends that organizations develop competencies »n techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?
What varies in size and complexity, and uses functions to achieve its objectives?
Which practice has a strong influence on the user experience and perception of the service provider?
Which service request management decisions require that policies are established'?
Which statement about the ‘service request management’ practice is CORRECT?
Identify the missing word in the following sentence.
The purpose of the ‘supplier management’ practice is to ensure that the organization’s suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.
Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?
Which approach is CORRECT when applying the guiding principle ‘keep it simple and practical’?
Which value chain activity communicates the current status of all four dimensions of service management?
TESTED 02 Dec 2024
