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ISTQB Certified Tester-Foundation Level - Usability Testing Question and Answers

ISTQB Certified Tester-Foundation Level - Usability Testing

Last Update Nov 30, 2025
Total Questions : 40

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Questions 1

Which of the following elements are addressed by the WCAG?

i. Resizability of text

ii. Visually appealing design

iii. Text alternatives

iv. Keyboard accessibility

v. Mouse input

Options:

A.  

i & iii are true, ii, iv & v are false

B.  

i, ii, & iii are true, iv & v are false

C.  

iv & v are true, i, ii & iii are false

D.  

i, iii, iv & v are true, ii is false

Discussion 0
Questions 2

How can the approach for conducting user surveys be summarized best?

Options:

A.  

Write survey plan, write schedule, select questionnaire, recruit users, analyze, communicate

B.  

Write survey plan, interview users and stakeholders, select questionnaire, deploy questionnaire, analyze, communicate

C.  

Write survey plan, write schedule, select questionnaire, recruit users, remind users, communicate

D.  

Write survey plan, interview users and stakeholders, select questionnaire, recruit users, remind users, communicate

Discussion 0
Questions 3

Which of the following is a principal task of the usability tester role?

Options:

A.  

Perform pre-session briefing of participants

B.  

Communicate with test participant

C.  

Discuss findings from usability test

D.  

Define testing tasks

Discussion 0
Questions 4

Which of these basic approaches to a software development project follows all key elements of human-centered evaluation?

Options:

A.  

Interview users, develop the software, and perform acceptance test

B.  

Define requirements, develop the software, and perform acceptance test

C.  

Iteratively develop prototypes, perform expert reviews, and integrate found issues

D.  

Interview users, iteratively develop prototypes, and evaluate the software

Discussion 0
Questions 5

Why are positive usability findings of high importance? Which of the following statements is wrong?

Options:

A.  

Positive usability findings make it easier to sell the need for correcting usability problems by giving a balanced view.

B.  

Positive findings are of high importance because they can be used in the report to justify the costs of the test.

C.  

Positive usability findings allow a better view of the usability of the product.

D.  

Positive usability findings should be used to communicate to the development team which features should not be modified or deleted.

Discussion 0
Questions 6

What does the Equality Act address?

Options:

A.  

It obligates organizations to make sites accessible at all costs

B.  

It protects people from discrimination in the workplace and in wider society

C.  

It states that websites have to adhere to the WCAG conformity level AA

D.  

It states that websites have to adhere to the WCAG conformity level A

Discussion 0
Questions 7

Your project manager asked you for your advice. A recent project failed because the users were not satisfied with the final product, although your project manager claimed that she followed the human-centered design process. She interviewed users at the start of the project, created a first prototype and evaluated that prototype.

Which part of the human-centered design process did she miss?

Options:

A.  

The “design”-part

B.  

The “analyze”-part

C.  

The “evaluate”-part

D.  

The “iterate”-part

Discussion 0
Questions 8

During a usability test, a user suggested that a quick search box on every page would help a lot for several of the main tasks. You added this finding to the list.

What’s the correct classification for these kinds of findings?

Options:

A.  

Positive finding

B.  

Usability problem

C.  

Good idea

D.  

Functional problem

Discussion 0
Questions 9

A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.

Which usability risk should be reasonably addressed for the next release?

Options:

A.  

Users resist using a software product which is essential for their daily work because it lacks usability

B.  

Users buy the software product but repeatedly need to call support because they don’t understand how to use it

C.  

Users won’t buy or use the software product because it lacks effectiveness, efficiency or satisfaction

D.  

Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface

Discussion 0
Questions 10

Which of the following is the correct distinction between formative and summative usability evaluation?

Options:

A.  

Summative evaluations focus on improvement, formative evaluations assess the outcome

B.  

Summative evaluations mostly rely on experts, formative evaluations require users

C.  

Summative evaluations assess the outcome, formative evaluations focus on improvement

D.  

Summative evaluations mostly rely on user tests, formative evaluations require experts

Discussion 0
Questions 11

You are asked to evaluate the usability of a software application for a law firm. Due to time and budget constraints, it is not possible to include users in the evaluation process.

Which of the following is a valid approach for evaluating the usability in this case?

Options:

A.  

Usability Review

B.  

User surveys

C.  

Usability testing

D.  

Accessibility Evaluation

Discussion 0
Questions 12

Which of the following are common mistakes made in usability testing?

i. The user is too active

ii. Critical results are ignored

iii. No observers involved

iv. Scheduling too late

v. Incorrect focus

Options:

A.  

ii, iv & v are true, i & iii are false

B.  

ii & iv are true, i, iii & v are false

C.  

i, ii & iii are true, iv & v are false

D.  

i & iii are true, ii, iv & v are false

Discussion 0