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Avaya Aura Call Center Elite Implementation Exam Question and Answers

Avaya Aura Call Center Elite Implementation Exam

Last Update Oct 26, 2025
Total Questions : 63

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Questions 1

What is an abbreviated dialing list that is defined for the entire organization?

Options:

A.  

Entire

B.  

Personal

C.  

System

D.  

Group

Discussion 0
Questions 2

Which statement about concurrent agent user licenses is true?

Options:

A.  

Number of agents that can be registered in more than one Communication Manager simultaneously.

B.  

Number of agents that can be added to the system.

C.  

Only the specified number of licensed units can gain access to more than one skill at a time.

D.  

Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.

Discussion 0
Questions 3

Which two parameters must be configured to allow Service Observing while, off site? (Choose two.)

Options:

A.  

Service Observing Listen Only Access Code

B.  

COR - Restriction Override set to all

C.  

Service Observing (Remote/By FAC)

D.  

Telecommuter

Discussion 0
Questions 4

For a split Day report, how many days of historical data show in the Basic Call management System (BCMS)?

Options:

A.  

5

B.  

1

C.  

2

D.  

3

E.  

7

Discussion 0
Questions 5

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

Options:

A.  

System Parameters Customer-Options

B.  

Class of Restriction

C.  

VuStats Display

D.  

Feature-Related System Parameters

E.  

Class of service

Discussion 0
Questions 6

You need to troubleshoot your Best Services Routing (BSR) polling vectors to verily that they are operating as intended.

Which command do you use to do this?

Options:

A.  

List trace vdn

B.  

list trace trunk

C.  

monitor bcms hunt group

D.  

monitor bcms trunk

Discussion 0
Questions 7

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.

Which call center feature can the customer use to track their defined call types?

Options:

A.  

Least Occupied Agent (LOA)

B.  

Call Work Codes (CWC)

C.  

Feature Access Codes (FAC)

D.  

Redistribution on No Answer (RONA)

Discussion 0
Questions 8

Which component provides audio support in Avaya Aura® Call Center Elite?

Options:

A.  

System Manager

B.  

Communication Manager

C.  

Avaya Aura® Media Server

D.  

S8300 Server Blade

Discussion 0
Questions 9

Which property of the SET command makes the command unique when dealing with variables?

Options:

A.  

The SET command allows variables to be manipulated using arithmetic and string operators

B.  

The SET command allows you to place calls in a particular queue

C.  

The SET command allows a group of variables to follow a specific pattern

D.  

The SET command reassigns variables to new values during the process of a vector

Discussion 0
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