Administering Cisco Contact Center Enterprise (CCEA)
Last Update Apr 29, 2024
Total Questions : 60
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Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
Which two types of scripts can be created with the Script Editor? (Choose two.)
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
Which two functionalities should a Contact Center typically be provided? (Choose two.)
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
What does Precision Routing use to determine if an agent is part of its pool?
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)