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ServiceNow Updated CIS-SM Exam Blueprint, Syllabus and Topics

Certified Implementation Specialist - Service Mapping

Last Update May 6, 2024
Total Questions : 60

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ServiceNow CIS-SM Exam Overview :

Exam Name Certified Implementation Specialist - Service Mapping
Exam Code CIS-SM
Official Information https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
See Expected Questions ServiceNow CIS-SM Expected Questions in Actual Exam
Take Self-Assessment Use ServiceNow CIS-SM Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

ServiceNow CIS-SM Exam Topics :

Section Weight Objectives
1 Service Mapping Pattern Design 30%
  • Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)
  • Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)
  • Scripting (i.e. WMI, SSH, Regex, Command Line, SNMP)
  • Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)
2 Service Mapping Configuration 20%
  • Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
  • Service Configuration (i.e. Entry points, CI Types, Credentials, Service Maps, Schedules, Service Groups, Technical Services, Service creation)
  • Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)
3 Discovery Configuration 15%
  • Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)
  • Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)
  • Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)
4 Event Management 10%
  • Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
  • Alerts (i.e. Task Templates, Alert Rules, CI Binding)
  • Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)
5 Configuration Management Database 15%
  • CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
  • CMDB Identification and Reconciliation (i.e. Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB De-duplication Tasks)
6 Service Mapping Engagement Readiness 10%
  • Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)
  • Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
  • Operationalizing IT (i.e. Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases)

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