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Certified Implementation Specialist - Service Mapping Question and Answers

Certified Implementation Specialist - Service Mapping

Last Update Oct 16, 2025
Total Questions : 106

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Questions 1

Which of the following reasons would a prospect consider purchasing ServiceNow Event Management? (Choose three.)

Options:

A.  

Determine impacted services from a given event/alert.

B.  

Provide software deployment capabilities to patch problem infrastructure.

C.  

Automatically generate incidents for certain classes of alerts.

D.  

Provide state of the art monitoring capabilities across a wide array of different types of infrastructure.

E.  

Consolidate events from disparate monitoring tools into a consolidated central system.

Discussion 0
Questions 2

Which one of the following Regular Expressions could be used to parse "San Diego" from the string "Location San Diego"?

Options:

A.  

Location (\W) (\w)

B.  

Location (L*)

C.  

Location (\w+ \w+)

D.  

Location (W)

Discussion 0
Questions 3

Which one of the following describes how a MID Server communicates with a ServiceNow instance?

Options:

A.  

Initiates on HTTPS

B.  

Responds on HTTPS

C.  

Responds on HTTP

D.  

Initiates on HTTP

Discussion 0
Questions 4

Within the CMDB, all application CI Types/Classes are children of which parent class?

Options:

A.  

Database Instance [cmdb_ci_db_instance]

B.  

Software [cmdb_ci_software]

C.  

Installed Software [cmdb_ci_installed_software]

D.  

Application [cmdb_ci_appl]

E.  

Licenses [cmdb_ci_license]

Discussion 0
Questions 5

Which one of the following is the most common risk that can negatively impact a Service Mapping

engagement?

Options:

A.  

The customer external firewall does not meet the requirements needed for the Service Mapping MID Server to communicate with their ServiceNow Instance.

B.  

MID server resource requirements are beyond capacity of the customer.

C.  

Customer security team is not made aware early enough in the engagement of the credential requirements.

D.  

Customer is not using Active Directory for credential authentication.

Discussion 0
Questions 6

In Service Mapping, which one of the following best represents the process flow of discovery?

Options:

A.  

Process Detection > Application Identification > Create Outgoing Connection(s) > Impact Calculation

B.  

Host Detection > Process Detection > Application Identification > Create Outgoing Connection(s)

C.  

Process Detection > Host Detection > Application Identification > Create Outgoing Connection(s)

D.  

Host Identification > CI Reconciliation > Application Identification > Change Record Created > Create Outgoing Connection(s)

Discussion 0
Questions 7

A CI Type is also known as which one of the following?

Options:

A.  

Table

B.  

Discovery Pattern

C.  

Service Group

D.  

CI Identifier / Identification Rule

Discussion 0
Questions 8

Which represents the skills needed that a Service Mapping administrator or implementer should have?

Choose 4 answers

Options:

A.  

Understanding of relational database theory

B.  

Understanding of XML, Regex, Delimited text, and JSON

C.  

Intermediate or above Windows and Unix administration skills

D.  

Scripting capabilities with respect to Unix and Windows commands

E.  

Sufficient skills to build an enterprise website

F.  

Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST

Discussion 0
Questions 9

In Service Mapping, which one of the following is used to discover the applications and outbound connections to other applications that appear on a Service map?

Options:

A.  

Identification Rules

B.  

Process Classifiers

C.  

Patterns

D.  

Metadata Rules

Discussion 0
Questions 10

Which one of the following is the output returned from the following Linux command?

ls /*.xml

Options:

A.  

A list of all XML files on the file system

B.  

A list of all XML files in the current directory and all subdirectories

C.  

The command syntax is invalid

D.  

A list of all XML files in the current directory

Discussion 0
Questions 11

Which one of the following in the CMDB Identification and Reconciliation application allows a CMDB administrator to specify authorized data sources that can update a CMDB table or a set of table attributes?

Options:

A.  

Reclassification Tasks

B.  

Identification Rules

C.  

Datasource Precedence Rules

D.  

Reconciliation Rules

Discussion 0
Questions 12

In the following image, the 5x next to Citrix XenA represents which one of the following?

Options:

A.  

Five errors while identifying the CI

B.  

Five discovery executions on the CI

C.  

Five members of a cluster

D.  

Five outgoing connections from the cluster

Discussion 0
Questions 13

In Service Mapping, which one of the following best describes the process of discovery after an Entry Point is configured?

Options:

A.  

For each pattern that supports the Entry Point Type, run identification Sections until one finishes successfully and then run each Connection Section for the pattern.

B.  

For each pattern that supports the Entry Point Type, run all the identification Sections that finish successfully and then run each Connection Section for the pattern.

C.  

For each pattern that supports the Entry Point Type, run identification Sections until one finishes successfully and then run Connection Sections until one finishes successfully.

D.  

For each pattern that supports the Entry Point Type, run all the Identification Sections and run all Connection Sections.

Discussion 0
Questions 14

When using a Delimited Text Parsing Strategy, what delimiter and position will parse 2014 from the string?

2014/02/07-17:49:36

Options:

A.  

Delimiter of space and position 1

B.  

Delimiter of / and position 0

C.  

Delimiter of / and position of 1

D.  

Delimiter of 2014 and position 1

Discussion 0
Questions 15

Which one of the following Linux commands can be used by a non root user to return the process ID listening on port 8080?

Options:

A.  

sudo netstat -an -p TCP | grep :8080

B.  

sudo netstat -anp | grep :8080

C.  

netstat -anp | grep :8080

D.  

netstat -an -pid * | grep :8080

Discussion 0
Questions 16

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?

Options:

A.  

Problem Management: Number of Incidents per Known Problem

B.  

Incident Management: Mean Time to Resolve

C.  

Event Management: Signal to Noise Ratio

D.  

Change Management: Number of Major Changes

Discussion 0
Questions 17

When using Service Mapping Pattern Designer, which one of the following is the result when using the Parse command output operation with the following command?

cat /etc/haproxy/haproxy.cfg

Options:

A.  

Search for the file haproxy.cfg

B.  

List all files in the haproxy.cfg directory

C.  

Display lines with cat in the file haproxy.cfg

D.  

Display the contents of the file haproxy.cfg

Discussion 0
Questions 18

Which one of the following is the recommended starting point to resolve errors in bulk from the Service Mapping Home page under the Fix tile?

Options:

A.  

Resolve errors under the Credentials tile and continue to resolve errors under the tiles to the left

B.  

Resolve errors under the Configuration tile and continue to resolve errors under the tiles to the right

C.  

Resolve errors under the CMDB tile and continue to resolve errors under the tile above

D.  

Resolve errors under the Configuration tile and continue to resolve errors under the tile below

Discussion 0
Questions 19

Which one of the following can be used to enable patterns to search for additional attributes and modify discovery logic defined in an Identification Section without modifying the baseline pattern and potentially impacting upgrades?

Options:

A.  

Add step(s) to the pattern’s Identification Section.

B.  

Add step(s) to the pattern’s Connection Section.

C.  

Add step(s) to the pattern’s Extension Section.

D.  

Add step(s) to the pattern’s Update Set.

E.  

Add step(s) directly to the NDL code.

Discussion 0
Questions 20

After discovering load balancers in a customer environment, service candidates may appear on the Service Mapping Home page under which one of the following tiles?

Options:

A.  

Map

B.  

Fix

C.  

Approve

D.  

Completed

E.  

Review

Discussion 0
Questions 21

Which one of the following best describes the definition of an Entry Point?

Options:

A.  

A method by which a user interacts with a service or a CI interacts with another CI

B.  

A type of communication taking place between applications

C.  

A template of attributes that define a communication type between applications

D.  

A Host::Hosted on relation between CIs

Discussion 0
Questions 22

When running Service Mapping discovery, which of the following represents the root cause of the error?

“Failed to access target system. Access is denied”

Options:

A.  

SSO authentication error

B.  

CLI permissions error

C.  

Applicative permissions error

D.  

Windows authentication error

Discussion 0
Questions 23

What is the function of the Unified Map feature in the Service Mapping Workspace?

Options:

A.  

To monitor the performance of application services

B.  

To visually display hierarchical relationships between configuration items

C.  

To automatically add traffic-based connections to maps

D.  

To provide a list of unmapped servers and their classifications

Discussion 0
Questions 24

In Pattern Designer, which one of the following best describes the Create Connection step?

Options:

A.  

Provides information about integrations to the host

B.  

Provides information about relationships between cluster members

C.  

Provides information about outbound connections to other CIs

D.  

Provides information about relationships between the host and installed software

Discussion 0
Questions 25

From Pattern Designer under the CI Attributes section, next to the name field, the key displayed in this example represents?

Options:

A.  

Tabular variable

B.  

Coalesce key

C.  

Criterion attribute

D.  

Custom variable

Discussion 0
Questions 26

Assuming the Apache Web Server Identification Rule (CI Identifier) is configured as shown with the following

Criterion attributes:

    Class

    Configuration file

    Version

Yesterday, an Apache Web Server CI was discovered as part of Service Mapping. Today, the application owner upgraded the Apache Web Server to a different version and reran discovery of the service. What will happen in the CMDB?

Options:

A.  

A duplication error will occur.

B.  

A new Apache Web Server CI is created.

C.  

The existing Apache Web Server CI will be reconciled with the upgraded Apache Web Server CI and its version will be updated.

D.  

The Apache Web Server CI will be reclassified as a Web Server CI.

Discussion 0
Questions 27

When configuring SNMP credentials, which of the following is true?

Choose 2 answers

Options:

A.  

SNMP v1/2/3 is supported

B.  

SNMP Read Only account is required

C.  

SNMP Read/Write account is required

D.  

Only SNMP v1/2 is supported

Discussion 0
Questions 28

Which of the following commands does Service Mapping run on Linux-based targets that requires elevated privileges (i.e. sudo)?

Options:

A.  

dir

B.  

type

C.  

service

D.  

netstat

Discussion 0
Questions 29

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

Options:

A.  

Class Change

B.  

Class Upgrade

C.  

Class Switch

D.  

Class Downgrade

Discussion 0
Questions 30

In ServiceNow Discovery, which one of the following phases is the server RAM value discovered?

Options:

A.  

Port scan

B.  

Classification

C.  

Classification and Identification

D.  

Identification and Exploration

Discussion 0
Questions 31

Given the CMDB class structure shown, which types of Configuration Items (CIs) will be included in a report run against the Server [cmdb_ci_server] table?

Options:

A.  

CIs defined directly in Server [cmdb_ci_server] table and all parent classes

B.  

CIs defined directly in Server [cmdb_ci_server] table and all child classes

C.  

CIs defined directly in the Server [cmdb_ci_server] table

Discussion 0
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