ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update Dec 7, 2025
Total Questions : 257
You will be glad to know that we serve better with the real exam topics related to your subject. We give you CIS-Customer Service Management CIS-CSM questions answers. You can prepare them easily and quickly. ServiceNow CIS-CSM exam dumps are also available with accurate exam content. All Exam questions of CIS-Customer Service Management CIS-CSM Exam are related to latest ServiceNow Certified Implementation Specialist - Customer Service Management Exam topics, let’s take a look:
| Exam Name | ServiceNow Certified Implementation Specialist - Customer Service Management Exam |
| Exam Code | CIS-CSM |
| Official Information | https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf |
| See Expected Questions | ServiceNow CIS-CSM Expected Questions in Actual Exam |
| Take Self-Assessment | Use ServiceNow CIS-CSM Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
| Section | Weight | Objectives |
|---|---|---|
| Engagement Methodology and Project Planning | 5% |
|
| Customer Service Management System Setup and Configuration | 60% |
|
| Customer Service Management Integration | 10% |
|
| CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics | 25% |
|
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TESTED 07 Dec 2025
