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Salesforce Updated CRT-261 Exam Blueprint, Syllabus and Topics

Salesforce Certified Service cloud consultant (SP24)

Last Update Jul 15, 2024
Total Questions : 198

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Salesforce CRT-261 Exam Overview :

Exam Name Salesforce Certified Service cloud consultant (SP24)
Exam Code CRT-261
Actual Exam Duration 720 minutes
Expected no. of Questions in Actual Exam 60
Official Information https://trailhead.salesforce.com/en/academy/classes/crt261-certification-preparation-for-service-cloud-consultant/
See Expected Questions Salesforce CRT-261 Expected Questions in Actual Exam
Take Self-Assessment Use Salesforce CRT-261 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Salesforce CRT-261 Exam Topics :

Section Weight Objectives
Industry Knowledge 10%
Implementation Strategies 15%
Service Cloud Solution Design 16%
Knowledge Management 9%
Interaction Channels 10%
Case Management 15%
Contact Center Analytics 5%
Integration and Data Management 5%
Service Console 15%

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