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Salesforce Data CloudAccredited Professional Exam (SU24) Question and Answers

Salesforce Data CloudAccredited Professional Exam (SU24)

Last Update Jan 14, 2026
Total Questions : 167

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Questions 1

A consultant is discussing the benefits of Data Cloud with a customer that has multiple

disjointed data sources.

Which two functional areas should the consultant highlight in relation to managing customer data?

Choose 2 answers

Options:

A.  

Data Harmonization

B.  

Unified Profiles

C.  

Master Data Management

D.  

Data Marketplace

Discussion 0
Questions 2

Cumulus Financial needs to create a composite key on an incoming data source that combines the fields Customer Region and Customer Identifier.

Which formula function should a consultant use to create a composite key when a primary key is not available in a data stream?

Options:

A.  

CONCAT

B.  

COMBIN

C.  

COALE

D.  

CAST

Discussion 0
Questions 3

What is the role of artificial intelligence (AI) in Data Cloud?

Options:

A.  

Automating data validation

B.  

Creating dynamic data-driven management dashboards

C.  

Enhancing customer interactions through insights and predictions

D.  

Generating email templates for use cases

Discussion 0
Questions 4

Which solution provides an easy way to ingest Marketing Cloud subscriber profile attributes into Data Cloud on a daily basis?

Options:

A.  

Automation Studio and Profile file API

B.  

Marketing Cloud Connect API

C.  

Marketing Cloud Data extension Data Stream

D.  

Email Studio Starter Data Bundle

Discussion 0
Questions 5

Cloud Kicks received a Request to be Forgotten by a customer.

In which two ways should a consultant use Data Cloud to honor this request?

Choose 2 answers

Options:

A.  

Delete the data from the incoming data stream and perform a full refresh.

B.  

Add the Individual ID to a headerless file and use the delete from file functionality.

C.  

Use Data Explorer to locate and manually remove the Individual.

D.  

Use the Consent API to suppress processing and delete the Individual and related records fromsource data streams.

Discussion 0
Questions 6

A customer has outlined requirements to trigger a journey for an abandoned browse behavior. Based on the requirements, the consultant determines they will use streaming insights to trigger a data action to Journey Builder every hour.

How should the consultant configure the solution to ensure the data action is triggered at the cadence required?

Options:

A.  

Set the activation schedule to hourly.

B.  

Configure the data to be ingested in hourly batches.

C.  

Set the journey entry schedule to run every hour.

D.  

Set the insights aggregation time window to 1 hour.

Discussion 0
Questions 7

A company is seeking advice from a consultant on how to address the challenge of having multiple leads and contacts in Salesforce that share the same email address. The consultant wants to provide a detailed and comprehensive explanation on how Data Cloud can be leveraged to effectively solve this issue.

What should the consultant highlight to address this company's business challenge?

Options:

A.  

Data Bundles

B.  

Calculated Insights

C.  

Identity Resolution

D.  

Identity Resolution

Discussion 0
Questions 8

A customer has a requirement to receive a notification whenever an activation fails for a

particular segment.

Which feature should the consultant use to solution for this use case?

Options:

A.  

Flow

B.  

Report

C.  

Activation alert

D.  

Dashboard

Discussion 0
Questions 9

During a privacy law discussion with a customer, the customer indicates they need to honor

requests for the right to be forgotten. The consultant determines that Consent API will solve this

business need.

Which two considerations should the consultant inform the customer about?

Choose 2 answers

Options:

A.  

Data deletion requests are reprocessed at 30, 60, and 90 days.

B.  

Data deletion requests are processed within 1 hour.

C.  

Data deletion requests are submitted for Individual profiles.

D.  

Data deletion requests submitted to Data Cloud are passed to all connected Salesforce clouds.

Discussion 0
Questions 10

A Data Cloud consultant is working with data that is clean and organized. However, the various schemas refer to a person by multiple names — such as user; contact, and subscriber — and need a standard mapping.

Which term describes the process of mapping these different schema points into a standard data model?

Options:

A.  

Segment

B.  

Harmonize

C.  

Unify

D.  

Transform

Discussion 0
Questions 11

A company stores customer data in Marketing Cloud and uses the Marketing Cloud Connector to ingest data into Data Cloud.

Where does a request for data deletion or right to be forgotten get submitted?

Options:

A.  

In Data Cloud settings

B.  

On the individual data profile in Data Cloud

C.  

In Marketing Cloud settings

D.  

through Consent API

Discussion 0
Questions 12

What is the primary purpose of Data Cloud?

Options:

A.  

Providing a golden record of a customer

B.  

Managing sales cycles and opportunities

C.  

Analyzing marketing data results

D.  

Integrating and unifying customer data

Discussion 0
Questions 13

A consultant at Northern Trail Outfitters is implementing Data Cloud and creating an activation target for their segment.

For activation membership, which object should the consultant choose?

Options:

A.  

Data Model Object

B.  

Data Activation Object

C.  

Data Segmentation Object

D.  

Data Lake Object

Discussion 0
Questions 14

A consultant is building a segment to announce a new product launch for customers that have previously purchased black pants.

How should the consultant place attributes for product color and product type from the Order Product object to meet this criteria?

Options:

A.  

Place the attribute for product color in one container and the attribute for product type in another container.

B.  

Place an attribute for the "black" calculated insight to dynamically apply

C.  

Place the attributes for product and product type as direct attributes.

D.  

Place the attributes for product color and product type in a single container.

Discussion 0
Questions 15

A consultant needs to minimize the difference between a Data Cloud segment population and Marketing Cloud data extension count to determine the true size of segments for campaign planning.

What should the consultant recommend to filter the segments by to accomplish this?

Options:

A.  

User preferences for marketing outreach

B.  

Geographical divisions

C.  

Marketing Cloud Journeys

D.  

Business units

Discussion 0
Questions 16

Which data stream category type should be assigned in order to use the dataset for date and time-based operations in segmentation and calculated insights?

Options:

A.  

Individual

B.  

Engagement

C.  

Sales Order

D.  

Profile

Discussion 0
Questions 17

A consultant needs to package Data Cloud components from one

organization to another.

Which two Data Cloud components should the consultant include in a

data kit to achieve this goal?

Choose 2 answers

Options:

A.  

Data model objects

B.  

Segments

C.  

Calculated insights

D.  

Identity resolution rulesets

Discussion 0
Questions 18

A consultant needs to update a field in CRM as soon as a record gets updated in the DMO.

Which feature should the consultant use?

Options:

A.  

Data share target

B.  

Data actions

C.  

Rapid segments

D.  

Streaming data transform

Discussion 0
Questions 19

A retailer wants to unify profiles using Loyalty ID which is different than the unique ID of

their customers.

Which object should the consultant use in identity resolution to perform exact match rules on the

Loyalty ID?

Options:

A.  

Party Identification object

B.  

Loyalty Identification object

C.  

Individual object

D.  

Contact Identification object

Discussion 0
Questions 20

Which two dependencies need to be removed prior to disconnecting a data source?

Choose 2 answers

Options:

A.  

Activation target

B.  

Segment

C.  

Activation

D.  

Data stream

Discussion 0
Questions 21

A consultant wants to build a new audience in Data Cloud.

Which three criteria can the consultant include when building a segment?

Choose 3 answers

Options:

A.  

Direct attributes

B.  

Data stream attributes

C.  

Calculated Insights

D.  

Related attributes

E.  

Streaming insights

Discussion 0
Questions 22

When performing segmentation or activation, which time zone is used to publish and refresh data?

Options:

A.  

Time zone specified on the activity at the time of creation

B.  

Time zone of the user creating the activity

C.  

Time zone of the Data Cloud Admin user

D.  

Time zone set by the Salesforce Data Cloud org

Discussion 0
Questions 23

A consultant is setting up Data Cloud for a multi-brand organization and is using data spaces to segregate its data for various brands.

While starting the mapping of a data stream, the consultant notices that they cannot map the object for one of the brands.

What should the consultant do to make the object available for a new data space?

Options:

A.  

Create a new data stream and map the second data stream to the data space.

B.  

Copy data from the default data space to a new DMO using the Data Copy feature and link this DMO to the new data space.

C.  

Create a batch transform to split data between different data spaces.

D.  

Navigate to the Data Space tab and select the object to be included in the new data space.

Discussion 0
Questions 24

A customer needs to integrate in real time with Salesforce CRM.

Which feature accomplishes this requirement?

Options:

A.  

Streaming transforms

B.  

Data model triggers

C.  

Sales and Service bundle

D.  

Data actions and Lightning web components

Discussion 0
Questions 25

A consultant is reviewing a recent activation using engagement-based related attributes but is not seeing any related attributes in their payload for the majority of their segment members.

Which two areas should the consultant review to help troubleshoot this issue?

Choose 2 answers

Options:

A.  

The related engagement events occurred within the last 90 days.

B.  

The activations are referencing segments that segment on profile data rather than engagement data.

C.  

The correct path is selected for the related attributes.

D.  

The activated profiles have a Unified Contact Point.

Discussion 0
Questions 26

Luxury Retailers created a segment targeting high value customers that it activates through Marketing Cloud for email communication. The company notices that the activated count is smaller than the segment count.

What is a reason for this?

Options:

A.  

Data Cloud enforces the presence of Contact Point for Marketing Cloud activations. If the individual does not have a related Contact Point, it will not be activated.

B.  

Marketing Cloud activations automatically suppress individuals who are unengaged and have not opened or clicked on an email in the last six months.

C.  

Marketing Cloud activations only activate those individuals that already exist in Marketing Cloud. They do not allow activation of new records.

D.  

Marketing Cloud activations apply a frequency cap and limit the number of records that can be sent in an activation.

Discussion 0
Questions 27

A company wants to test its marketing campaigns with different target populations.

What should the consultant adjust in the Segment Canvas interface to get different populations?

Options:

A.  

Direct attributes, related attributes, and population filters

B.  

Segmentation filters, direct attributions, and data sources

C.  

Direct attributes and related attributes

D.  

Population filters and direct attributes

Discussion 0
Questions 28

A consultant is setting up a data stream with transactional data,

Which field type should the consultant choose to ensure that leading

zeros in the purchase order number are preserved?

Options:

A.  

Text

B.  

Number

C.  

Decimal

D.  

Serial

Discussion 0
Questions 29

A user is not seeing suggested values from newly-modeled data when building a segment.

What is causing this issue?

Options:

A.  

Value suggestion is still processing and to be available.

B.  

Value suggestion requires Data Aware Specialist permissions at a minimum.

C.  

Value suggestion can only work on direct attributes and not related attributes.

D.  

Value suggestion will only return result for the first 50 values of a specific attribute.

Discussion 0
Questions 30

Cumulus Financial offers both business and personal loans. Records in the Contact DLO can be useful for both groups since individual customers may have both business and personal loans. However, for legal reasons, the two groups must be kept separate.

How should Cumulus Financial solve this business requirement?

Options:

A.  

Duplicate the Individual DM0.

B.  

Duplicate the Contact DLO.

C.  

Create two identity resolution rules in the same data space.

D.  

Use two data spaces.

Discussion 0
Questions 31

A Data Cloud consultant recently discovered that their identity resolution process is matching individuals that share email addresses or phone numbers, but are not actually the same individual.

What should the consultant do to address this issue?

Options:

A.  

Modify the existing ruleset with stricter matching criteria, run the ruleset and review the updated results, then adjust as needed until the individuals are matching correctly.

B.  

Create and run a new rules fewer matching rules, compare the two rulesets to review and verify the results, and then migrate to the new ruleset once approved.

C.  

Create and run a new ruleset with stricter matching criteria, compare the two rulesets to review and verify the results, and then migrate to the new ruleset once approved.

D.  

Modify the existing ruleset with stricter matching criteria, compare the two rulesets to review and verify the results, and then migrate to the new ruleset once approved.

Discussion 0
Questions 32

What are the two minimum requirements needed when using the Visual Insights Builder to create a calculated insight?

Choose 2 answers

Options:

A.  

At least one measure

B.  

At least one dimension

C.  

At least two objects to Join

D.  

A WHERE clause

Discussion 0
Questions 33

How does identity resolution select attributes for unified individuals when there Is conflicting information in the data model?

Options:

A.  

Creates additional contact points

B.  

Leverages reconciliation rules

C.  

Creates additional rulesets

D.  

Leverages match rules

Discussion 0
Questions 34

A customer requests that their personal data be deleted.

Which action should the consultant take to accommodate this request in Data Cloud?

Options:

A.  

Use a streaming API call to delete the customer's information.

B.  

Use Profile Explorer to delete the customer data from Data Cloud.

C.  

Use Consent API to request deletion of the customer's information.

D.  

Use the Data Rights Subject Request tool to request deletion of the customer's information.

Discussion 0
Questions 35

How does Data Cloud ensure high availability and fault tolerance for customer data?

Options:

A.  

By distributing data across multiple regions and data centers

B.  

By using a data center with robust backups

C.  

By Implementing automatic data recovery procedures

D.  

By limiting data access to essential personnel

Discussion 0
Questions 36

A customer has a Master Customer table from their CRM to ingest into Data Cloud. The

table contains a name and primary email address, along with other personally Identifiable

information (Pll).

How should the fields be mapped to support identity resolution?

Options:

A.  

Create a new custom object with fields that directly match the incoming table.

B.  

Map all fields to the Customer object.

C.  

Map name to the Individual object and email address to the Contact Phone Email object.

D.  

Map all fields to the Individual object, adding a custom field for the email address.

Discussion 0
Questions 37

Which consideration related to the way Data Cloud ingests CRM data is true?

Options:

A.  

CRM data cannot be manually refreshed and must wait for the next scheduled synchronization,

B.  

The CRM Connector's synchronization times can be customized to up to 15-minute intervals.

C.  

Formula fields are refreshed at regular sync intervals and are updated at the next full refresh.

D.  

The CRM Connector allows standard fields to stream into Data Cloud in real time.

Discussion 0
Questions 38

Northern Trail Outfitters uploads new customer data to an Amazon S3 Bucket on a daily basis to be ingested in Data Cloud. Based on this, a calculated insight is created that shows the total spend per customer in the last 30 days.

In which sequence should each process be run to ensure that freshly imported data is ready and available to use for any segment?

Options:

A.  

Refresh Data Stream > Identity Resolution > Calculated Insight

B.  

Refresh Data Stream > Calculated Insight > Identity Resolution

C.  

Calculated Insight > Refresh Data Stream > Identity Resolution

D.  

Identity Resolution > Refresh Data Stream > Calculated Insight

Discussion 0
Questions 39

Which method should a consultant use when performing aggregations in windows of 15 minutes on data collected via the Interaction SDK or Mobile SDK?

Options:

A.  

Batch transform

B.  

Calculated insight

C.  

Streaming insight

D.  

Formula fields

Discussion 0
Questions 40

An organization wants to enable users with the ability to identify and select text attributes

from a picklist of options.

Which Data Cloud feature should help with this use case?

Options:

A.  

Value suggestion

B.  

Data harmonization

C.  

Transformation formulas

D.  

Global picklists

Discussion 0
Questions 41

Which two common use cases can be addressed with Data Cloud?

Choose 2 answers

Options:

A.  

Understand and act upon customer data to drive more relevant experiences.

B.  

Govern enterprise data lifecycle through a centralized set of policies and processes.

C.  

Harmonize data from multiple sources with a standardized and extendable data model.

D.  

Safeguard critical business data by serving as a centralized system for backup and disasterrecovery.

Discussion 0
Questions 42

A Data Cloud consultant tries to save a new 1-to-l relationship between the Account DMO and Contact Point Address DMO but gets an error.

What should the consultant do to fix this error?

Options:

A.  

Map additional fields to the Contact Point Address DMO.

B.  

Make sure that the total account records are high enough for Identity resolution.

C.  

Change the cardinality to many-to-one to accommodate multiple contacts per account.

D.  

Map Account to Contact Point Email and Contact Point Phone also.

Discussion 0
Questions 43

The recruiting team at Cumulus Financial wants to identify which candidates have browsed the jobs page on its website at least twice within the last 24 hours. They want the information about these

candidates to be available for segmentation in Data Cloud and the candidates added to their recruiting system.

Which feature should a consultant recommend to achieve this goal?

Options:

A.  

Streaming data transform

B.  

Streaming insight

C.  

Calculated insight

D.  

Batch bata transform

Discussion 0
Questions 44

The marketing manager at Cloud Kicks plans to bring in corporate phone numbers for its accounts into Data Cloud. They plan to use a custom field with data set to Phone to store these phone numbers.

Which statement is true when ingesting phone numbers?

Options:

A.  

Text value can be accepted for ingestion into = phone data type field.

B.  

Data Cloud validates the format of the phone number at the time of Ingestion.

C.  

The phone number field car only accept 10-digit values.

D.  

The phone number field should be used as a primary key.

Discussion 0
Questions 45

What is Data Cloud's primary value to customers?

Options:

A.  

To provide a unified view of a customer and their related data

B.  

To connect all systems with a golden record

C.  

To create a single source of truth for all anonymous data

D.  

To create personalized campaigns by listening, understanding, and acting on customer behavior

Discussion 0
Questions 46

A Data Cloud consultant is evaluating the initial phase of the Data Cloud lifecycle for a company.

Which action is essential to effectively begin the Data Cloud lifecycle?

Options:

A.  

Identify use cases and the required data sources and data quality.

B.  

Analyze and partition the data into data spaces.

C.  

Migrate the existing data into the Customer 360 Data Model.

D.  

Use calculated insights determine the benefits of Data Cloud for this company.

Discussion 0
Questions 47

Cumulus Financial wants to be able to track the daily transaction volume of each of its customers in real time and send out a notification as soon as it detects volume outside a customer's normal range.

What should a consultant do to accommodate this request?

Options:

A.  

Use a calculated insight paired with a flow.

B.  

Use streaming data transform with a flow.

C.  

Use a streaming insight paired with a data action

D.  

Use streaming data transform combined with a data action.

Discussion 0
Questions 48

Cumulus Financial wants to create a segment of individuals based on transaction history data. This data has been mapped in the data model and is accessible via multiple container paths for segmentation.

What happens if the optimal container path for this use case is not selected?

Options:

A.  

Alternate container paths will be suggested before the segment is published.

B.  

The resulting segment may be smaller or larger than expected.

C.  

Data Cloud segmentation will automatically select the optimal container path.

D.  

The resulting segment will not be generated.

Discussion 0
Questions 49

Cumulus Financial uses Service Cloud as its CRM and stores mobile phone, home phone,

and work phone as three separate fields for its customers on the Contact record. The company plans

to use Data Cloud and ingest the Contact object via the CRM Connector.

What is the most efficient approach that a consultant should take when ingesting this data to ensure

all the different phone numbers are properly mapped and available for use in activation?

Options:

A.  

Ingest the Contact object and map the Work Phone, Mobile Phone, and Home Phone to theContact Point Phone data map object from the Contact data stream.

B.  

Ingest the Contact object and use streaming transforms to normalize the phone numbers fromthe Contact data stream into a separate Phone data lake object (DLO) that contains three rows,and then map this new DLO to the Contact Point Phone data map object.

C.  

Ingest the Contact object and then create a calculated insight to normalize the phone numbers,and then map to the Contact Point Phone data map object.

D.  

Ingest the Contact object and create formula fields in the Contact data stream on the phonenumbers, and then map to the Contact Point Phone data map object.

Discussion 0
Questions 50

During an implementation project, a consultant completed ingestion of all data streams for

their customer.

Prior to segmenting and acting on that data, which additional configuration is required?

Options:

A.  

Data Activation

B.  

Calculated Insights

C.  

Data Mapping

D.  

Identity Resolution

Discussion 0