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Salesforce Certified Pardot Specialist(SP23) Question and Answers

Salesforce Certified Pardot Specialist(SP23)

Last Update Apr 22, 2024
Total Questions : 261

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Questions 1

What could cause standard sync actions from occurring?

Options:

A.  

A large sync queue

B.  

Connector is not verified or has become unverified

C.  

Salesforce API limit has been reached

D.  

All of the above

Discussion 0
Questions 2

An Administrator wants to create a list whose members are all in the prospecting stage of the opportunity. Once the opportunity moves to another stage, the prospect should no longer be a member of this list. Which automation tool should the Administrator use to create this list?

Options:

A.  

Static list

B.  

Dynamic list

C.  

Completion Action

D.  

Automation Rule

Discussion 0
Questions 3

Creating or marking an opportunity as lost will result in the change of a prospect's score

Options:

A.  

True

B.  

False

Discussion 0
Questions 4

Administrators can reset passwords for users

Options:

A.  

True

B.  

False

Discussion 0
Questions 5

When do prospects sync to your CRM?

Options:

A.  

When the prospect fills out a form on a landing page

B.  

When a prospect has been assigned to a user or queue.

C.  

When the prospect has a lead score greater than 50

D.  

When the prospect visits a landing page

E.  

When a prospect is created manually in the Pardot database.

Discussion 0
Questions 6

When prospects register via a Pardot form, they will still receive GoToWebinar's reminder and registration emails.

Options:

A.  

True

B.  

False

Discussion 0
Questions 7

Which two capabilities are true for completion actions? Choose 2 answers

Options:

A.  

Completion actions are applied retroactively.

B.  

Completion actions apply to both visitors and prospects

C.  

Completion actions cannot be applied directly on a landing page.

D.  

Completion actions do not execute on image file downloads

Discussion 0
Questions 8

Which two actions can be used to change a prospect’s Pardot campaign? (Choose two answers.)

Options:

A.  

Create an automation rule to change Pardot campaign for prospects meeting certain criteria.

B.  

Add the prospect to a static list.

C.  

Create a segmentation rule to change the Pardot campaign for prospects meeting certain criteria.

D.  

Manually change the prospect’s Pardot campaign when editing the prospect record.

Discussion 0
Questions 9

A Pardot user sends out a list email and notices that as a result of the email send, many prospects are now marked as 'Do Not Email'. What metrics in the list email report could help the Pardot user understand how these prospects may have become unmailable?

Options:

A.  

Total Sent and Suppression Rate

B.  

Click-Through Rate and Soft Bounces

C.  

Tracker Domain Verification and Open Rate

D.  

Total Opt Outs and Hard Bounces

Discussion 0
Questions 10

Which scenario would convert an anonymous visitor into an identified prospect?

Options:

A.  

Creating a Lead in Salesforce which syncs to Pardot as a new prospect record

B.  

Scanning the badge of someone who visited a booth at a recent event

C.  

Submitting a Web2Lead form that is linked to Pardot via a form handler

D.  

Opening email sent by a sales rep using the Send Pardot Email functionality in Salesforce

Discussion 0
Questions 11

Arrange these events in sequence:

Options:

A.  

The visitor is now a prospect.

B.  

A visitor submits a conversion form

C.  

A cookie is applied

D.  

The prospect's activity history is available to view in Pardot

E.  

Visitors access your company website

F.  

E C B A D

G.  

E B A D C

Discussion 0
Questions 12

Why should you set a form to Always Display?

Options:

A.  

To always show the form when someone returns to the page.

B.  

To get a higher form conversion rate

C.  

To prevent spammers from filling out the form

D.  

To ensure the prospect gets scored and graded.

Discussion 0
Questions 13

How can an admin find the number of mailable prospects in their database?

Options:

A.  

View all Segmentation lists

B.  

Navigate to the prospect list and select "Mailable Prospects"

C.  

View the sync queue

D.  

Navigate to the overview section

Discussion 0
Questions 14

What should be enabled on a Pardot form if an Administrator wants to sign many people up on the same computer at a trade show booth?

Options:

A.  

reCAPTCHA

B.  

Kiosk/Data Entry Mode

C.  

Progressive Profiling

D.  

“Not you”? Link

Discussion 0
Questions 15

If Salesforce has a custom field of the same name on Leads & Contacts where does Pardot pull the field name from?

Options:

A.  

Lead field

B.  

Contact field

Discussion 0
Questions 16

Why is a reCAPTCHA displayed when I did not choose to display it?

Options:

A.  

At form submission Pardot pings a database of known spammers and when a match is found automatically displays a reCAPTCH

A.  

B.  

At form submission Pardot pings a database of known prospects and when a match is found automatically displays a reCAPTCHA.

Discussion 0
Questions 17

A Pardot form is placed onto a Pardot landing page to register prospects for an upcoming tradeshow. A Pardot administrator wants to know how many unique submissions they have so far.

Which report should they check to see the number of unique submissions for the form on the landing page?

Options:

A.  

Form handler report

B.  

Event report

C.  

Form report

D.  

Landing page report

Discussion 0
Questions 18

Your client wants to filter out their own IP address that is currently skewing their results. What do you recommend they use?

Options:

A.  

An Automation Rule

B.  

Add rules to the Pardot tracking code.

C.  

Completion Actions with a filter

D.  

Visitor Filters

Discussion 0
Questions 19

A marketing user wants to test two similar versions of an email to see which one performs better.

How should they run this test?

Options:

A.  

Send one version to the list now, another to the same list later, and then compare the results to determine a winner based on clicks or opens.

B.  

Set up an A/B test that automatically sends the two versions to a single list and then determines a winner based on event signups.

C.  

Send the two versions to two different lists, and then compare the results to determine a winner based on clicks or opens.

D.  

Set up an A/B test that automatically sends the two versions to a single list and then determines a winner based on clicks or opens.

Discussion 0
Questions 20

New feature alerts can be found at the top of the dashboard.

Options:

A.  

True

B.  

False

Discussion 0
Questions 21

What information can you access on the Prospect List?

Options:

A.  

Prospect's Name

B.  

Prospect's Email Address

C.  

Prospect's Title

D.  

Prospect's Company

E.  

Prospect's Grade

F.  

Prospect's Score

G.  

Date of when prospect converted from a visitor

Discussion 0
Questions 22

What is the best practice when users leave the company and have assigned prospects?

Options:

A.  

Reassign all prospects in the CRM

B.  

Review and modify any completion actions, automation rules, drip programs and dynamic lists that reference the user.

C.  

Delete the user from Pardot

D.  

All of the above

E.  

A & B

Discussion 0
Questions 23

The baseline grade will show on the prospect profile at all times.

Options:

A.  

True

B.  

False

Discussion 0
Questions 24

A project is on day 3 of a step with a designated wait time of 5 days. The engagement studio program is then paused for 1 day and restarted.

If the wait time for the step remain at 5 days, what day of the designated 5 days of wait time would the prospect be on when the program is restarted?

Options:

A.  

Day 4

B.  

Day 3

C.  

Day 0

D.  

Day 5

Discussion 0
Questions 25

Which asset needs to be created first m order for a user to send a prospect a one-to-one email?

Options:

A.  

Autoresponder

B.  

Engagement studio program email

C.  

Email template

D.  

List email

Discussion 0
Questions 26

What is needed for a page action to trigger for a prospect visiting a high value web page?

Options:

A.  

Create an automation rule based on the specific webpage.

B.  

Add a completion action on the landing page.

C.  

Adding a page action and Pardot tracking code on the page.

D.  

Adding a page action on the form.

Discussion 0
Questions 27

A user creates and resumes a new automation rule.

Which two statements are true about that rule?

Choose 2 answers

Options:

A.  

The rule will run once and must be re-run for prospects to match again.

B.  

The rule will continuously look for prospects who match the criteria.

C.  

The rule will evaluate their entire prospect database for matches.

D.  

The rule will unmatch prospects that no longer match the criteria.

Discussion 0
Questions 28

What is a good way in Salesforce to verify that a record is syncing to a prospect in Pardot?

Options:

A.  

The Pardot sync checkbox is checked

B.  

The first and last name fields are not empty

C.  

The Pardot URL field is not empty

D.  

The lead/contact URL in Salesforce contains "Pardot"

Discussion 0
Questions 29

A marketer has 4,000 total prospects in their account:

• 3,000 of which are opted in

• 500 of which are opted out

• 500 of which are in the Recycle Bin

What would be their Mailable Database usage?

Options:

A.  

3,000

B.  

2,500

C.  

4,000

D.  

3,500

Discussion 0
Questions 30

How can a visitor convert to a prospect?

Options:

A.  

Viewing an embedded form

B.  

Visiting a tracked website

C.  

Submitting a form on a landing page

D.  

Receiving a marketing email

Discussion 0
Questions 31

You can see the score, grade, assigned user and recent interaction within the Insight section of the Prospect Record.

Options:

A.  

True

B.  

False

Discussion 0
Questions 32

What is an ideal Click-Through Rate (CTR)?

Options:

A.  

1%

B.  

more than 5%

C.  

more than 2%

D.  

less than 1%

Discussion 0
Questions 33

LenoxSoft wants the "State" field to appear in real-time whenever a prospect selects "United States" for the "Country" field when completing their Pardot form.

Which form feature should be utilized?

Options:

A.  

Progressive Profiling

B.  

Email Validation

C.  

Kiosk/Data Entry Mode

D.  

Dependent fields

Discussion 0
Questions 34

What does the Data.com connector allow you to do?

Options:

A.  

Sync all your prospects to Salesforce

B.  

Connect with your meeting software

C.  

Quickly jump into the Data.com results for a prospect or their company

Discussion 0
Questions 35

A LenoxSoft marketer selects the option "Redirect the prospect instead of showing the form's Thank You Content" when new Pardot landing page.

What would be the expected behavior when a prospect submits a form designed to show Thank you Content?

Options:

A.  

The prospect will continue to see the form upon submission

B.  

The discrepancy between the two assets will cause an error

C.  

The prospect will be redirected to another webpage

D.  

The form's Thank You Content will still display

Discussion 0
Questions 36

What information is required when creating a prospect manually?

Options:

A.  

Campaign, Company, Email, Score

B.  

Account, Email, Profile, Score

C.  

Campaign, Email, Full Name, Profile

D.  

Campaign, Email, Profile, Score

Discussion 0
Questions 37

A marketing user wants to send an email template to a prospect list, but the specific email template Isn't available to choose when sanding a new list email.

How should the user resolve this Issue?

Options:

A.  

Edit the list to be available for "Email Sanding"

B.  

Edit the email template to make it available for "List Emails"

C.  

Edit the list to be available for "Email Templates"

D.  

Edit the email template and choose the appropriate list

Discussion 0
Questions 38

Which two considerations should be kept in mind when using completion actions for list emails? Choose 2 answers

Options:

A.  

Completion actions based on email link clicks only execute once per prospect.

B.  

Completion actions based on link clicks do not trigger on unsubscribe links or email preference page clicks.

C.  

Completion actions based on email opens will retroactively apply if added after the email send.

D.  

Completion actions based on image file downloads only execute once per day.

Discussion 0
Questions 39

A Prospect is a Visitor who has submitted an email address through a form or landing page on your site.

Options:

A.  

True

B.  

False

Discussion 0
Questions 40

Which Salesforce field type is unsupported for syncing with Pardot?

Options:

A.  

Lookup

B.  

Picklist

C.  

Number

D.  

Formula

Discussion 0
Questions 41

How can a Prospects score be changed?

Options:

A.  

Segmentation rule

B.  

Profile

C.  

Completion Actions

D.  

Manually

Discussion 0
Questions 42

What must be true for a Salesforce Opportunity to sync to Pardot?

Options:

A.  

The Opportunity must have the "Pardot" record type.

B.  

The Opportunity must be sourced by Pardot marketing activities.

C.  

The Opportunity must have a Contact Role that is syncing to a prospect in Pardot

D.  

The Opportunity must be created by a Sales user who is also a user in Pardot.

Discussion 0
Questions 43

Which two considerations must be made when creating a repeating automation rule?

Choose 2 answers

Options:

A.  

Setting how many prospects are allowed to match the repeating automation rule

B.  

Setting a date for when prospects can no longer match the repeating automation rule

C.  

Setting how many days must pass before a prospect can match the repeating automation rule

D.  

Setting the number of times a prospect can match the repeating automation rule

Discussion 0
Questions 44

What does Pardot sync first with Salesforce?

Options:

A.  

Contacts

B.  

Leads

Discussion 0
Questions 45

Form or Form Handler? I need total control over my form's appearance.

Options:

A.  

Form

B.  

Form Handler

Discussion 0
Questions 46

Which two list types could be used as a recipient list on a list email send? Choose 2 answers

Options:

A.  

Archived list

B.  

Static list

C.  

Test list

D.  

Dynamic list

Discussion 0
Questions 47

What is the main difference between automation rules and segmentation rules?

Options:

A.  

Segmentation rules do not run retroactively

B.  

Automation rules do run retroactively

C.  

Automation rules run continuously, segmentation rules run once.

D.  

Neither will "unmatch" prospects

Screen Shot 2018-09-05 at 14.41.17.png

Discussion 0
Questions 48

The marketing team thoroughly test emails before sending them. This includes being able to view the links and variable tags as prospects will see them.

Which Pardot feature of email flow could be used to run these tests?

Options:

A.  

Create a static list of approved users to use as the recipient list in the sending tab.

B.  

Create a dynamic list of approved users to use as the recipient list in the sending tab.

C.  

Create a test list of approved users to use in the testing tab of the email flow.

D.  

Create a one-off email test send by entering an email address in the Send to Individual Emails section of the testing tab.

Discussion 0
Questions 49

Which of the following can "unmatch" prospects?

Options:

A.  

Automation Rules

B.  

Dynamic Lists

C.  

Segmentation Rules

Discussion 0
Questions 50

Form or Form Handler? I need data de-duplication in the CRM.

Options:

A.  

Form

B.  

Form Handler

Discussion 0
Questions 51

Which three activities can increase or decrease a score in the baseline scoring system? (Choose three answers.)

Options:

A.  

Landing page error

B.  

Unsubscribed from email

C.  

Assigned to a user

D.  

Webinar attended

E.  

Form submission

Discussion 0
Questions 52

LenoxSoft uses a custom account field in Salesforce and wants to use it for segmentation in Pardot.

What should an administrator do to be able to use the custom field in Pardot?

Options:

A.  

Edit an existing default account field m Pardot and map it to the account file m Salesforce.

B.  

Make no changes. Only default account fields can sync to Pardot.

C.  

Create a custom account field in Pardot and map it to the account field in Salesforce.

D.  

Map the account field in Salesforce to a contact field that is already syncing with Pardot.

Discussion 0
Questions 53

Lenoxsoft is interested in folding up with IT professional that are actively engine with their marking materials.

Options:

A.  

The Grade as it includes personal information about the prospect.

B.  

The Profile as It reflects LenoxSoft's ideal customer.

C.  

The Campaign as it references the prospect's first touch point.

D.  

The Score as it shows activities taken by the prospect.

Discussion 0
Questions 54

A Pardot administrator wants to use progressive profiling to collect information on a prospect over time.

What It the recommended Pardot asset to use?

Options:

A.  

Pardot landing page without a form

B.  

Pardot form

C.  

Pardot form handler

D.  

Third party form

Discussion 0
Questions 55

How can you ensure your email doesn't get stuck in spam?

Options:

A.  

Create clear calls-to-action

B.  

Create mobile-friendly version of the email

C.  

Create a text version of the email

D.  

Remove the unsubscribe from the email

E.  

Add domain keys and SPF

Discussion 0
Questions 56

What does the Google Analytics connector allow Pardot to do?

Options:

A.  

Update the conversion field in Google Analytics.

B.  

Sync prospects with Google AdWords.

C.  

Send emails to prospects from Gmail.

D.  

Append UTM parameters to a prospect record.

Discussion 0
Questions 57

In which two ways does a Pardot prospect sync with a Salesforce Lead or Contact record?

Choose 2 answers

Options:

A.  

Shared CRM ID

B.  

Shared Assigned User ID

C.  

Shared email address

D.  

Shared tracking pixel

Discussion 0
Questions 58

There are a number of unassigned prospects in the Lenoxsoft database that have NOT been active in more than 60 days. An automation rule is set to assign prospects once they reach a score of 100.

What automatic workflow can be created to prevent them from getting assigned?

Options:

A.  

Create an automation rule based on the prospects time to adjust their score to 0 if they haven’t been active in 60 days.

B.  

Create a dynamic list based on the prospects time to adjust their score to 0 if they haven’t been active in 60 days.

C.  

Create a completion action based on the prospects time to adjust their score to 0 if they haven’t been active in 60 days.

D.  

Create a segmentation rule based on the prospects time to adjust their score to 0 if they haven’t been active in 60 days.

Discussion 0
Questions 59

When are visitors converted to prospects?

Options:

A.  

When they run through completion actions

B.  

When an automation rule runs

C.  

When a prospect fills out a form or form handler

D.  

When the prospect visits a Pardot landing page

Discussion 0
Questions 60

Viewing your pricing page is considered a valuable buying signal. LenoxSoft would like to be able to report on and segment prospects who have visited your pricing page. What automation tool would best achieve this?

Options:

A.  

Create a special campaign to track pricing pageviews

B.  

Create a Page Action set to Tag prospects as having viewed it and add them to a list

C.  

Create a Form with a Completion Action to send a pricing sheet

D.  

Create a Dynamic List based on page view to segment automatically

Discussion 0
Questions 61

What type of fields are not supported by the Pardot sync?

Options:

A.  

Record Type fields

B.  

Formula fields

C.  

Number fields

D.  

Geolocation fields

E.  

Text Area (rich) fields

Discussion 0
Questions 62

A marketer receives a request to permanently delete a prospect from Pardot.

How does the marketer satisfy this request?

Options:

A.  

The marketer archives the prospect, but cannot permanently delete their data.

B.  

The marketer deletes the prospect in Salesforce, which then permanently deletes the prospect in Pardot.

C.  

The marketer goes to the prospect record and chooses the "Permanently Delete'' menu option.

D.  

The marketer archives the prospect and then selects "Permanently Delete" from the recycle bin.

Discussion 0
Questions 63

A CNAME or vanity alias, is used to provide a seamless transition for your prospects when visiting pages and forms that you host on your site and Pardot hosted campaign elements such as; landing pages, search results and individually tracked links sent in your emails.

Options:

A.  

True

B.  

False

Discussion 0
Questions 64

A non-repeating automation rule has matched 100 prospects. A user pauses the automation rule, edits the rules criteria, and resumes the rule.

What would happen to the 100 prospects who previously matched the rule?

Options:

A.  

The prospects will not unmatch the rule and no new actions will be applied.

B.  

The actions will reapply to prospects who match the new rule criteria.

C.  

The rule will unapply actions to prospects who no longer match the criteria.

D.  

The prospects will be marked as unmatching the updated rule.

Discussion 0
Questions 65

What is the fastest way for an Administrator to create a one-time of prospects who match specific criteria?

Options:

A.  

Use a dynamic list.

B.  

Use a completion action.

C.  

Use an automation rule.

D.  

Use a segmentation rule.

Discussion 0
Questions 66

Identify three webinar connectors for Pardot

Options:

A.  

ReadyTalk, GoTo Webinar, WebEx

B.  

WebEx, JoinMe, GoTo Webinar

C.  

Zoho, WebEx, ReadyTalk

D.  

Adobe Connect, Lync, BlueJeans

Discussion 0
Questions 67

Form or Form Handler? I need to be able to edit and change my form directly.

Options:

A.  

Form

B.  

Form Handler

Discussion 0
Questions 68

What type of Information do rule step types look for in engagement studio programs?

Options:

A.  

Prospect Interest

B.  

Prospect behavior

C.  

Prospect activity

D.  

Prospect criteria

Discussion 0
Questions 69

You want to track prospects that click on a banner ad. What do you use?

Options:

A.  

Custome redirect

B.  

Page actions

C.  

Lead scoring and grading

D.  

Completion actions

Discussion 0
Questions 70

What step type would be used in engagement studio to add prospects to another engagement studio program's recipient list?

Options:

A.  

Rule

B.  

End

C.  

Trigger

D.  

Action

Discussion 0
Questions 71

What are the benefits of warming up an IP address?

Options:

A.  

Increase Deliverability

B.  

Avoid IP Blacklisting

C.  

IPs don't work well when cold

D.  

Build up email reputation

Discussion 0
Questions 72

What is a good default sales ready lead score?

Options:

A.  

75

B.  

50

C.  

200

D.  

100

Discussion 0
Questions 73

A user creates a copy of Email Template A, makes changes and saves as Email Template B. They send a list email using Email Template B. The user finds that Email Template As reporting metrics are not changing as a result of the new list email send.

Why would this occur?

Options:

A.  

An email template's metrics do not change after the template is used one time.

B.  

Email Template A should have been deleted after creating the copy.

C.  

The metrics would be attributed to Email Template B.

D.  

The user should have made Email Template A the primary template.

Discussion 0
Questions 74

What causes a sync from Salesforce to Pardot?

Options:

A.  

Updating a formula field in Salesforce

B.  

Updating a field on a Contact record that does not have an email address

C.  

Opening a one to one email

D.  

Making field changes to a Lead or Contact record

Discussion 0