A.  

A policy framework for IT governance

B.  

A supply chain management model

C.  

A technical interoperability standard

D.  

A standard for managing the business of IT

A.  

an economic framework describing how businesses produce value

B.  

the IT service lifecycle as represented by its data objects and how they flow across IT management systems

C.  

the set of functional components used by every IT department, supporting the IT service backbone

D.  

the series of value-adding activities that every IT department should perform

A.  

As a way of grouping functionality to provide context for where value is being created and delivered

B.  

To support predictable, sequential, waterfall approaches to IT service delivery

C.  

As a macro-process and capability architecture to provide context for IT value delivery and operations

D.  

In order to be compliant with the Value Chain concept of Michael Porter

A.  

Build Package

B.  

Enterprise Architecture

C.  

Service Portfolio

D.  

Service Design

A.  

Reduction of change-related outages, reduction of emergency changes, reduction of unplanned change

B.  

The investment in each service is quantified in the service portfolio; software license percentage is use

C.  

Increase automatically remediated Events; increase the percentage of Events correlated to a business service

D.  

The percentage of automated tests; arrival and departure rate for work

A.  

To log, maintain, and evaluate all demands coming into IT through a single funnel

B.  

To manage creation, review, approval, and audit of all IT policies

C.  

To create and manage long-term IT investment and the execution plan-of-action

D.  

To manage the authoritative list of all IT investments