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Salesforce Certified Marketing Cloud Administrator Question and Answers

Salesforce Certified Marketing Cloud Administrator

Last Update Nov 1, 2025
Total Questions : 163

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Questions 1

Northern Trail Outfitters wants to add new data extensions containing customer purchases to their Marketing Cloud account

Which value should link these new data extensions in Data Designer to the existing contact records?

Options:

A.  

Unique Contact Identifier

B.  

Primary key

C.  

Unique Contact email address

D.  

Subscriber ID

Discussion 0
Questions 2

A Marketing Cloud admin wants to create a suppression list for hard-bounced email addresses

Where could the details be found?

Options:

A.  

Run a Bounce Email Report

B.  

Query the Bounce Data View

C.  

Query the Send Log

D.  

Run an Account Send Summary Report

Discussion 0
Questions 3

A Marketing Cloud admin has configured a Tracking Extract which includes all subscriber attributes for their global regions. However, the admin notices accented characters in the customers' names appear jumbled in the extracted file.

Which two settings could solve this issue?

Choose 2 answers

Options:

A.  

Change Column Delimiter to

B.  

Change Character Encoding to UTF-8

C.  

Select Unicode Output

D.  

Change Format to xml

Discussion 0
Questions 4

Security and legal teams determine subscriber data available to EMEA teams should NOT be available to AMER teams.

How could the Marketing Cloud admin ensure distinct data integrity across the regions?

Options:

A.  

Deploy Multi-Org with a single Marketing Cloud Account

B.  

Deploy separate Publication Lists for each region within one account

C.  

Filter data view permissions at the subscriber level

D.  

Separate regions into business units and apply Subscriber Filters

Discussion 0
Questions 5

Northern Trail Outfitters installed Query Studio for Marketing Cloud, however, users are reporting they do NOT have access

How should the Marketing Cloud admin ensure users have access?

Options:

A.  

Choose Public App Integration during the installation

B.  

Install App-appropriate business units for expanded access

C.  

License all appropriate users within the installed package

D.  

Configure the API Integration to allow all users access

Discussion 0
Questions 6

A customer is developing a new eCommerce section of their website and plans to leverage transactional data in customer journeys.

Which two Marketing Cloud features will support this effort?

Choose 2 answers

Options:

A.  

Data Designer

B.  

Cloud Pages

C.  

Web Analytics Connector

D.  

Content Builder

Discussion 0
Questions 7

A Marketing Cloud admin is tasked with overhauling the data model for Enterprise. While the current data model is isolated to the email channel and there are plans to expand to both SMS and Push channels in the near future.

Which three data preparations should be made to retain high data quality in the new mode? Choose 3 answers.

Options:

A.  

Remove nonessential data for marketing purposes.

B.  

Identify and assign appropriate keys to tie records together.

C.  

Normalize data and fields to prevent redundancy.

D.  

Ensure all available data is included.

E.  

Ensure every data source has a sendable field.

Discussion 0
Questions 8

Northern Trail Outfitters' security team has password policies they want enforced within Marketing Cloud.

Which policies could the Marketing Cloud admin configure in Setup7

Options:

A.  

Minimum Password Length, Password Complexity, Password History, Expiration Period

B.  

Minimum Password Length, Use Strong Passphrases, Password History, Number of Security Questions

C.  

Minimum Password Length, Use Strong Passphrases, Unique Password, Number of Security Questions

D.  

Maximum Password Length, PasswordComplexity, Unique Password, Expiration Period

Discussion 0
Questions 9

A Marketing Cloud admin wants to configure a new keyword for an upcoming SMS campaign. After entering the desired keyword CELEBRATION, the admin notices the keyword is unavailable.

What issue could the admin be facing?

Options:

A.  

Keyword is used within another business unit

B.  

Keyword is a reserved word

C.  

Keyword has too many characters

D.  

Keyword fails to meet content standards

Discussion 0
Questions 10

A Marketing Cloud admin at Northern Trail Outfitters (NTO) is exploring whether they need to separate their brands into separate business units.

When should the admin create separate business units for each of NTO's brands?

Options:

A.  

A new sender profile is needed for sending transactional emails.

B.  

Multiple FTP users must be accommodated.

C.  

Brand-specific private domains are required for images and links.

Discussion 0
Questions 11

A Marketing Cloud admin discovers large sends are not meeting send speed goals set by the organization.

What functionality would get messages out the door faster?

Options:

A.  

Burst Sending

B.  

Journey Builder Triggered Sends

C.  

Send Throttling

D.  

Marketing Cloud Connect

Discussion 0
Questions 12

NTO wants to format links for consumption by Google Analytics 360. NTO wants to make sure they do not have any data which could be considered Personally Identifiable information (PII) within their links.

Which three values could be used as personalization strings in query string parameters?

Choose 3 answers

Options:

A.  

Product Code

B.  

Application ID

C.  

Subscriber ID

D.  

Email Address

E.  

Name

Discussion 0
Questions 13

A Marketing Cloud admin is asked to understand how a certain content area within a Triggered Send Email is performing.

Which report should be used?

Options:

A.  

Dynamic Content for Triggered Sends

B.  

Sends Account Send Summary

C.  

Impression Tracking for Triggered Sends

D.  

Email Performance by Attribute

Discussion 0
Questions 14

Northern Trail Outfitters has Marketing Cloud users who need data extension View and Update permissions for campaigns related to B3C sales, out not any permissions for campaigns related to B2B sales.

How should they accomplish this?

Options:

A.  

Create separate folders and add permissions

B.  

Create a shared data extension

C.  

Update data extension object level permissions

D.  

Create a new business unit

Discussion 0
Questions 15

A Marketing Cloud admin wants to append an Urchin Tracking Module (UTM) variable String to links in emails.

Which functionality would allow this?

Options:

A.  

Parameter Manager

B.  

Web and Mobile Analytics

C.  

Advertising Studio

D.  

Personalization Builder

Discussion 0
Questions 16

Northern Trail Outfitters (NTO) uses data extensions for all of their email audiences. A customer reports they unsubscribed several week-end ago, but continue to receive NTO's daily digest at their old address. NTO's Marketing cloud Admin has confidently deleted them from present in the appropriate data extension.

What consideration could account for this behavior?

Options:

A.  

Data retention settings were incorrect in the data extension.

B.  

The email address in All Subscribers is prioritized.

C.  

Contact Builder was not configured properly.

D.  

The data extension was not configured as sendable.

Discussion 0
Questions 17

Which two data structures could be configured to appear In the out-of-the-box Subscription Center? Choose2 answers

Options:

A.  

Data Extensions

B.  

Publication Lists

C.  

Lists

D.  

Groups

Discussion 0
Questions 18

Northern Trail Outfitters wants to use Synchronized Data Sources to sync Contact data from Salesforce CRM. However, they only want to sync records they would be able to send to reducing the amount of data being brought over.

Which two filtering options could be used when configuring the Contact synced object?

Choose 2 answers

Options:

A.  

Select all records which have opened an email in the past six months

B.  

Select all records with an email address

C.  

Select all records which are active in All Subscribers

D.  

Select all records where Has OptedOutofEmail is FALSE

Discussion 0
Questions 19

A Marketing Cloud admin is asked by the marketing team to ensure a default Header and Footer be added to emails.

Where under Setup could this be created?

Options:

A.  

Content Builder Settings

B.  

Emails Studio Settings

C.  

Account Settings

D.  

Campaign Settings

Discussion 0
Questions 20

A Contact Delete request has been processed for subscribers who have been sent to previously in a Northern Trail Outfitters account, the action did NOT target all contacts in their account and significant number of contacts which have been sent to remain,

Which two data would still exist in the account? Choose 2 answers

Options:

A.  

Contact data in sendable data extensions

B.  

Contact data in non-sendable extensions

C.  

Contact-specific data at the job level

D.  

General tracking data at the job level

Discussion 0
Questions 21

Northern Trail Outfitters uses Parameter Manager to automatically tag links, they want to include a Campaign Identifier to the links within a specific campaign message.

At which level should the utm_campaign value be configured?

Options:

A.  

Subscriber

B.  

Link

C.  

Email

D.  

Account

Discussion 0
Questions 22

Northern Trail Outfitters wants to business analyst to import contact lists. The analyst has the following Marketing Cloud roles: Marketing Cloud Channel Manager and Marketing Cloud Viewer. The analyst logged in but is unable to import contact lists.

How should the user be updated to allow the analyst the appropriate access?

Options:

A.  

Remove Marketing Cloud Viewer

B.  

Add Marketing Cloud Security Administrator

C.  

Remove Marketing Cloud Channel manager

D.  

Add Distributed Sending user

Discussion 0
Questions 23

A Marketing Cloud Administrator noticed a File Drop Automation has been falling on the Import File activity. The automation is configured with a filename pattern, so the filename is expected to begin with customer import_. The import is configured to look for a file named Customer import %%Year%%%% Month%%%%Day%%.csv, however, the admin notices the filenames Include seconds and milliseconds

what should the admin do to fix the issue?

Options:

A.  

use %%FILENAME_FROM_TRIGGER%% in the Import File Activity

B.  

Make sure the team has a date stamp to avoid duplication

C.  

Make sure the files are placed in the correct subfolder within the SFTP

D.  

Use the exact file name used for the trigger in the Import File Activity

Discussion 0
Questions 24

A Marketing Cloud admin needs to warm their accounts Dedicated IP.

What option for segmentation aligns with the IP Warming process?

Options:

A.  

Segment to those recipients receiving text email versions first

B.  

Segment subscribers with soft bounces in their own dedicated send

C.  

Segment by domain to limit number of sends to each email provider

D.  

Segment by geographic region as after-hours sends will be marked as spam

Discussion 0
Questions 25

A user asks Marketing Cloud admin to review their permissions since they are unable to send an email. The admin reviews the user profile and notices the user has three roles assigned: Content Creator, Data Manager, and Marketing Cloud Viewer.

What should the admin do to resolve the issue so the user can send an email?

Options:

A.  

Edit permissions and Grant permissions to Send

B.  

Edit permissions and deselect Deny for Email Sending

C.  

Add the Role Marketing Cloud Channel Manager

D.  

Remove the Marketing Cloud Viewer Role

Discussion 0
Questions 26

A Marketing Cloud admin has scheduled a query on a daily basis. They notice the query sometimes fails to execute.

How would the admin ensure a notification is received when the query fails?

Options:

A.  

Add their Email Address in the automation "Runtime Error or Skipped Run Notification Settings

B.  

Install the Marketing Cloud App on phone to receive Push Messages

C.  

Add their Email Address in the Query Activity Notifications Field

D.  

Configure the "Event Notification Service" in Setup with their Email Address

Discussion 0
Questions 27

A Marketing Cloud admin wants to automatically unsubscribe customers who respond to marketing emails asking to be removed from the mailing list.

Which two steps should the admin take to enable this functionality?

Choose 2 answers

Options:

A.  

Ensure a Custom response is enabled for Automated Response in Reply mail Management

B.  

Verify Reply Mail Management has been enabled in the account

C.  

Select Unsubscribe Manual requests in Reply Mail Management

D.  

Select Delete Auto-Replies and Out-of-Office mail Management

Discussion 0
Questions 28

Which two statements are correct about Send Logging?

Choose 2answers

Options:

A.  

Send Log data extensions are archived automatically based on retention settings.

B.  

AMP script can be used to pull data from Send Logs for use within emails.

C.  

SQL Query Activities can reference Send Logs in combination with system data views.

D.  

A business unit can support up to three Send Logs.

Discussion 0
Questions 29

A Marketing Cloud admin has been asked to include Sales Cloud data in their queries.

Which future would allow this functionality?

Options:

A.  

Query Studio

B.  

Journey Builder

C.  

Cloud Pages

D.  

Synchronized Data Sources.

Discussion 0
Questions 30

Northern Trail Outfitters (NTO) wants to implement a drip campaign to its highest -value outdoor sports customers. NTO is including a deep product discount and wants to limit the audience to not only its best customers, but also those customers most likely to respond.

Which three criteria should the customer use to create an audience for this campaign?

Choose 3 answers

Options:

A.  

Proximity to Store

B.  

Ages in Household

C.  

Lifetime Purchase Value

D.  

Conversion Rate

E.  

Last Purchase Date

Discussion 0
Questions 31

Northern Trail Outfitters (NTO) experienced a 24-hour website outage beginning on a peak shopping day. As a result, a number of logged-in customers' shopping sessions were disrupted. When the site is back online, the retailer would like to encourage those shoppers to return to the site and continue their shopping.

What action should NTO take?

Options:

A.  

Import a file of logged-in customers into NTO's existing Abandoned Cart journey in Journey Builder.

B.  

Create a user-initiated message to logged-in customers to send once the website is restored.

C.  

Do not send an email, as outage may have increased negative sentiment, resulting in unsubscribes.

D.  

Create and send an apology email that includes a discount for a future purchase to all customers

Discussion 0
Questions 32

Northern Trail Outfitters needs to reduce the amount of work when managing messages to customers, but cannot add any more personnel due to budget constraints. There has been an increased number of customer purchases on their website, and the team currently sends batch order confirmations. What solution will decrease manual workloads on the team and will improve their customers experience?

Options:

A.  

A file drop automation to send emails to customers who have made a purchase.

B.  

A user -initiated message to send an email to customers who made a purchase daily.

C.  

A scheduled automation to send emails to customers who made a purchase daily.

D.  

A triggered message to send an email as soon as a customer completes a purchase.

Discussion 0
Questions 33

Northern Trail Outfitters wants a data model in Marketing Cloud which will prevent them from duplicating, or even triplicating, records.

How should the unique identifier of the data model be setup if the Mobile Push and Email channels are used within the same account?

Options:

A.  

Use the auto-generated keys supplied by Marketing Cloud at time of record creation for each channel used.

B.  

Use a third-party system to identify and delete duplicate Contact Keys.

C.  

Strategically control the Contact Key values and tie records together across channels using this key.

D.  

Strategically control the Contact Key values in email, but let Marketing Cloud automatically tie records as needed from Mobile Push.

Discussion 0
Questions 34

Which Product enables a Marketing Cloud admin to observe customer behavior, build performance profiles and deliver the next best content?

Options:

A.  

Content Builder

B.  

Einstein Send Time Optimization

C.  

Audience Builder

D.  

Einstein Email Recommendations

Discussion 0
Questions 35

A large retail company has selected Marketing Cloud and has asked to be fully migrated from their existing platform in three weeks. They have communicated the following: They currently have 3 million customers. They email customers twice a week with no known deliverability issues. Their contract includes one Sender Authentication Package (SAP).

Which two responses articulate proper IP warming? Choose 2 answers

Options:

A.  

IP ramp -up takes four to six weeks to be able to fully send to all 3 million customers.

B.  

IP ramp -up can be accelerated by migrating to pre -warmed IP addresses.

C.  

IP ramp -up can be bypassed, given their historical lack of deliverability issues.

D.  

IP ramp -up is important to establish a positive sender reputation.

Discussion 0
Questions 36

A Northern Trail Outfitter’ (NTO) subscriber clicks a link in an NTO email. Prior to the clicking, the subscriber had a bounces status in Marketing Cloud.

What are the effects of the click to the subscriber’s status?

Options:

A.  

Status is changed to Active and the bounce count is unchanged

B.  

Status is changed to Held for 72 hours and the bounce count is set to Zero

C.  

Status remains as Bounced the bounce count is unchanged

D.  

Status is changed to Active and the bounce count is set to Zero

Discussion 0
Questions 37

What functionality is contained in Journey Builder that does not exist in Automation Studio?

Options:

A.  

Native execution of a Server-side JavaScript activity.

B.  

The option to convert a qualified Lead to a Contact.

C.  

Flexibility to wait based on duration or a specific time.

D.  

The ability to send an email to a Salesforce audience.

Discussion 0
Questions 38

Northern Trail Outfitters is migrating from a small, in-house email solution to Marketing Cloud.

What should the Marketing Cloud admin consider when sending from the new IP Address?

Options:

A.  

The IP address is on reserve, is already in use, and has an email sending history.

B.  

Building desirable sending history and data will be variable based on list size and engagement.

C.  

Sending in large volumes will alert ISPs the new IP Address is now in use.

D.  

Migration of larger marketing campaigns is necessary prior to bringing on smaller, triggered campaigns.

Discussion 0
Questions 39

Northern Trail Outfitters wants to segment audiences based on SalesCloud data.

Where would their Marketing Cloud admin configure Sales Cloud Objects to be synced and leveraged in Marketing Cloud.

Options:

A.  

Setup >Data Management > Synchronized Data Extensions

B.  

Contact Builder > Data Extensions > Synchronized Data Extensions

C.  

Contact Builder > Data Sources

D.  

Setup > Apps > Salesforce Integration

Discussion 0
Questions 40

How are publication lists used in the Marketing Cloud?

Options:

A.  

To send communication to all subscribers, regardless of opt -in status.

B.  

To manage subscribers in guided and triggered email sends.

C.  

To build dynamic content rules by subscriber type.

D.  

To allow subscribers to opt-down/out instead of unsubscribing from all.

Discussion 0
Questions 41

What are two possible outcomes when "Send as Multipart MIME" is selected during the send process? Choose 2 answers

Options:

A.  

Open and click activity are tracked in either version.

B.  

The email will avoid detection by various SPAM filters.

C.  

An auto-generated text version will be sent with your HTML email.

D.  

A custom text version will be sent with your HTML email.

Discussion 0
Questions 42

Northern Trail Outfitters (NTO) Is a global brand which Includes many subsidiary brands under the parent umbrella. NTO is the Enterprise business unit and also has a child business unit used for sending promotional email.

How should the rest of the business units be organized?

Options:

A.  

Create child business units for each brand and nest another level of child business units for GEOs.

B.  

Create and apply folders with naming conventions in the current account to keep track of brand assets.

C.  

Create new Enterprise business units for each brand and child business units for each of the brand's GEOs.

D.  

Create one child business unit for the other brands to share but apply folders and naming conventions.

Discussion 0
Questions 43

What elements of CAN-SPAM should the Marketing Cloud admin ensure are present for each Commercial send?

Options:

A.  

Preference Center link and physical mailing address

B.  

Business name and a link to the business website

C.  

Business name and physical mailing address

D.  

Preference Center link and a link to the business website

Discussion 0
Questions 44

A customer is interested in designing a solution to ensure that subscribers only receive categories of emails that they want to receive. The built-in subscription center will be used as part of the solution.

Which feature should be utilized to make this happen?

Options:

A.  

Publication Lists

B.  

Subscriber Keys

C.  

Profile Center

D.  

Send Logging

Discussion 0
Questions 45

Northern Trail Outfitters requires all subscriber files placed on the SFTP for import be encrypted.

Which activity in Automation Studio could be used to decrypt the file to prepare for Importing?

Options:

A.  

Import Activity

B.  

Data Extract Activity

C.  

File Transfer Activity

D.  

Decryption Activity

Discussion 0
Questions 46

A financial services customer states that families often share email addresses across multiple checking, savings, loan, and credit accounts. The customer needs to allow individual accounts to use the same email address in Marketing Cloud but maintain separate subscriber attributes.

Which component should be discussed with the customer to allow for this use case?

Options:

A.  

Subscriber Key

B.  

Contact ID

C.  

Member Record

D.  

Data Extensions

Discussion 0
Questions 47

Northern Trail Outfitters (NTO) rolled out a global SMS initiative three months ago,

as their customers have shown great interest in receiving promotions via text. However,

NTO was notified they are already at 75% utilization for their annual Super Messages.

Why could this be the case?

Options:

A.  

Mobile Push was enabled by mistake, which consumes Super Messages when not in use.

B.  

Each email consumes five super messages when sending below a certain threshold.

C.  

The majority of NTO’s subscriber base is in the United States.

D.  

A multiplier is applied to each SMS message based on the destination country

Discussion 0
Questions 48

Northern Trail Outfitters wants to bring subscriber data from its data warehouse into Marketing Cloud.

Which 2 fields would need minimal consideration, for size/scalability related reasons, when creating a data extension to house the data?

Choose 2 answers

Options:

A.  

Text

B.  

Decimal

C.  

Number

D.  

Boolean

Discussion 0