ITIL 4 Foundation Exam
Last Update Apr 28, 2024
Total Questions : 532
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| Exam Name | ITIL 4 Foundation Exam |
| Exam Code | ITIL-4-Foundation |
| Actual Exam Duration | 60 minutes |
| Expected no. of Questions in Actual Exam | 40 |
| Exam Registration Price | $338 |
| Official Information | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565 |
| See Expected Questions | ITIL ITIL-4-Foundation Expected Questions in Actual Exam |
| Take Self-Assessment | Use ITIL ITIL-4-Foundation Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
| Section | Weight | Objectives |
|---|---|---|
| 1. Understand the key concepts of service management | 1.1 Recallthe definitionof: a)Service b)Utility c)Warranty d)Customer e)User f)Service management g)Sponsor 1.2 Describe the key concepts of creating value withservices: a)Cost b)Value c)Organization d)Outcome e)Output f)Risk g)Utility h)Warranty 1.3 Describe the key concepts of service relationships: a)Service offering b)Service relationship management c)Service provision d)Service consumption |
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| 2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management | 2.1 Describe the nature, use and interactionof the guiding principles 2.2 Explain the use of the guiding principles (4.3): a)Focus on value (4.3.1–4.3.1.4) b)Start where you are (4.3.2 –4.3.2.3) c)Progress iteratively with feedback (4.3.3 –4.3.3.3) d)Collaborate and promote visibility (4.3.4 –4.3.4.4) e)Think and work holistically (4.3.5 –4.3.5.1) f)Keep it simple and practical (4.3.6 –4.3.6.3) g)Optimize and automate (4.3.7 –4.3.7.3) |
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| 3. Understand the four dimensions of service management | 3.1 Describe the four dimensions of service management (3): a)Organizations and people (3.1) b)Information and technology (3.2) c)Partners and suppliers (3.3) d)Value streams and processes (3.4-3.4.2) |
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| 4. Understand the purpose and components of the ITIL service value system | 4.1 Describe the ITIL service value system (4.1) | |
| 5. Understand the activities of the service value chain, and how they interconnect | 5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5) 5.2 Describe the purpose of each value chain activity: a)Plan b)Improve c)Engage d)Design & transition e)Obtain/build f)Deliver & support |
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| 6. Know the purpose and key terms of 15ITIL practice | 6.1 Recall the purpose of the followingITIL practices: a)Information security management (5.1.3) b)Relationship management (5.1.9) c)Supplier management (5.1.13) d)IT asset management (5.2.6) e)Monitoring and event management (5.2.7) f)Release management (5.2.9) g)Service configuration management (5.2.11) h)Deployment management (5.3.1) i)Continual improvement (5.1.2) j)Change enablement(5.2.4) k)Incident management (5.2.5) l)Problem management (5.2.8) m)Service request management (5.2.16) n)Service desk (5.2.14) o)Service level management (5.2.15) 6.2 Recall definitionsofthe followingITIL terms: a)IT asset b)Event c)Configuration item d)Change e)Incident f)Problem g)Known erro |
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| 7. Understand 7ITIL practices | 7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain: a)Continual improvement (5.1.2) including:-The continual improvement model (4.6, fig 4.3) b)Change enablement(5.2.4) c)Incident management (5.2.5) d)Problem management (5.2.8) e)Service request management (5.2.16) f)Service desk (5.2.14) g)Service level management (5.2.15–5.2.15.1) |
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TESTED 29 Apr 2024
