ITIL 4 Foundation Exam
Last Update Apr 29, 2024
Total Questions : 532
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Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?
Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?
Which statement about the 'optimize and automate' guiding principle is CORRECT?
Which is a low risk change that has been pre-approved so that no additional authorization is needed?
Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?
Which term relates to service levels aligned with the needs of service consumers?
When is the earliest that a workaround can be documented in ‘problem management’?
Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?
Which statement about the input and output of the value chain activities is CORRECT?
When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?
What type of change is often used for resolving incidents or implementing security patches?
Which of the following is included in the purpose of the 'continual improvement' practice?
Which service value chain activity deals with the purchase of new products?
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?
For which purpose would the continual improvement practice use a SWOT analysis?
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?
Which practice ensures that a variety of access channels are available for users to report issues?
Which is the MOST important stakeholder group that a service provider needs to collaborate with?
What is a set of specialized organizational capabilities for enabling value for customers in the form of services?
Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?
Which service transition process provides guidance about converting data into information?
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
Which practice would help a user gain access to an application that they need to use?
Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?
Identify the missing word in the following sentence.
A user is [?] that uses services.
Which guiding principle recommends coordinating all dimensions of service management?
Which is included in the purpose of the ‘design and transition’ value chain activity?
Which is a key consideration for the guiding principle 'keep it simple and practical'?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?
Which guiding principle helps to ensure that better information is available for decision making?
What defines the requirements for a service and takes responsibility for the outcomes of service consumption?
Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design
TESTED 28 Apr 2024
