Genesys Cloud Certified Professional - Contact Center Administration
Last Update May 2, 2024
Total Questions : 60
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Exam Name | Genesys Cloud Certified Professional - Contact Center Administration |
Exam Code | GCP-GC-ADM |
Official Information | https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin |
See Expected Questions | Genesys GCP-GC-ADM Expected Questions in Actual Exam |
Take Self-Assessment | Use Genesys GCP-GC-ADM Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
Section | Weight | Objectives |
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Genesys Cloud Collaborate |
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Configure Automatic Call Distribution to optimize customer service |
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Purpose and capabilities of Genesys Cloud Architect |
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Genesys Cloud Data Actions Integration |
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Scripting in a Genesys Cloud contact center |
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Genesys Cloud Outbound Dialing |
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Use of Reports and Dynamic Views |
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Quality Management in a Genesys Cloud contact center |
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Workforce Management in a Genesys Cloud contact center |
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