What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?

Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?

What is a fatal question in an Evaluation Form?

Put the steps below in the correct order to successfully complete the Calibration process:

1.Evaluate the interactions

2.Discuss the calibration results

3.Record interactions based on Policies

4.Take action on calibration results

5.Select and assign interactions for calibration

Select the categories of Prompts in Architect. (Choose two.)

Which dialing mode allows the agent to see customer information before dialing?