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Genesys Cloud Certified Professional - Implementation Question and Answers

Genesys Cloud Certified Professional - Implementation

Last Update Apr 26, 2024
Total Questions : 50

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Questions 1

Where do you configure the Auto Invite setting to send email invites automatically when users are added?

Options:

A.  

Admin > Account Settings > Organization Settings

B.  

Admin > Account Settings > Organization

C.  

Admin > Account Settings > Organization Settings > Settings

Discussion 0
Questions 2

Instant messaging costs are significantly less than long-distance phone conversations.

Options:

A.  

True

B.  

False

Discussion 0
Questions 3

Which architectural approach is used to develop a single application as a suite of small services?

Options:

A.  

Monolithic Architecture

B.  

Microservices Architecture

C.  

Genesys Cloud Salesforce Architecture

D.  

Single Core Architecture

Discussion 0
Questions 4

What is the maximum file size that a user can upload into Genesys Cloud Documents?

Options:

A.  

10 MB

B.  

100 MB

C.  

2 GB

D.  

No Limit

Discussion 0
Questions 5

Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

Options:

A.  

Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.

B.  

The education information can be verified against the human resources database.

C.  

The profile information can be used to keep LinkedIn information updated.

D.  

When employees have free time, they can review biographies of their peers.

Discussion 0
Questions 6

What are the ways that you can place a call through Genesys Cloud? (Choose two.)

Options:

A.  

Use the built-in Dialpad.

B.  

Use the Make Call button.

C.  

Use the Call History.

D.  

Use the .NET Client.

Discussion 0
Questions 7

How do you represent your organization when you contact the Genesys Cloud support team?

Options:

A.  

Organization ID

B.  

Company Name

C.  

Agent Name

D.  

ID

Discussion 0
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