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Certified Implementation Specialist-Event Management Exam Question and Answers

Certified Implementation Specialist-Event Management Exam

Last Update Apr 26, 2024
Total Questions : 92

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Questions 1

During processing of the event and if the event Severity is blank, the state of the event is set to:

Options:

A.  

Ready

B.  

Ignored

C.  

Error

D.  

Processing

Discussion 0
Questions 2

The ServiceNow standard and shared set of service-related definitions that enable and support true service level reporting is known as what?

Options:

A.  

Service level data model

B.  

Business service data model

C.  

Application service data model

D.  

Common service data model

Discussion 0
Questions 3

What are the server requirements to allow Operational Intelligence to successfully collect operational metric data via a push?

Options:

A.  

This requires a minimum of three MID Servers - two for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).

B.  

This requires a MID Web Server in addition to the MID Server.

C.  

Nothing additional is required; this is handled by the MID Server.

D.  

This requires a minimum of two MID Servers - one for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).

Discussion 0
Questions 4

What feature would you use to trigger a workflow or automatically generate tasks via templates?

Options:

A.  

Event rules

B.  

Task rules

C.  

Alert management rules

D.  

Alert correlation rules

Discussion 0
Questions 5

A support agent resolves an incident associated with an alert. What is the best method to close the alert?

Options:

A.  

Set the evt_mgmt.incident_closes_alert

B.  

Set the evt_mgmt.alert_closes_incident

C.  

Switch over to the alert form and close the alert manually

D.  

Create a business rule on the alert table to match the associated Incident with its respective alert

E.  

Create a business rule on the incident table

Discussion 0
Questions 6

By default, when are idle alerts are closed?

Options:

A.  

After 7 days

B.  

After 14 days

C.  

After 30 days

D.  

Never

Discussion 0
Questions 7

What is the default collection/polling interval applied to all event connectors?

Options:

A.  

Every 120 seconds

B.  

Every 5 seconds

C.  

Every 40 seconds

D.  

Every 60 seconds

E.  

Every 10 seconds

Discussion 0
Questions 8

The default polling time to collect events from an event source is:

Options:

A.  

5 seconds

B.  

30 seconds

C.  

60 seconds

D.  

120 seconds

Discussion 0
Questions 9

A customer informs you that they already have monitoring and event management tools.

Which of the following describes the extra value that ServiceNow Event Management provides? (Choose four.)

Options:

A.  

ServiceNow Event Management Alerts, Incidents, Problems, and changes are automatically correlated with CIs and Business Services that can be visualized in Business Service maps.

B.  

ServiceNow Event Management manages relationships between alerts and related incidents to maintain an end-to-end event management lifecycle.

C.  

ServiceNow Event Management provides a business-centric platform and single system of record for service monitoring and remediation results, to better control and manage performance and availability.

D.  

ServiceNow Event Management provides state-of-the-art performance monitoring capabilities across a wide array of different types of infrastructures.

E.  

ServiceNow Event Management utilizes the power of integration with leading monitoring systems to automatically create actionable alerts.

Discussion 0
Questions 10

When creating an alert management rule, where would you specify a workflow to resolve a given condition?

Options:

A.  

From the Remediation tab

B.  

From the Actions tab

C.  

From the Launcher tab

D.  

In the Related Links section

Discussion 0
Questions 11

When sending data from the monitoring source to the additional_info field, what format is supported?

Options:

A.  

XML

B.  

JSON

C.  

YAML

D.  

Comma separated

Discussion 0
Questions 12

By default, Event Management tries to bind an alert to CI (configuration item), by matching the node name in the event to which three items in the CMDB (configuration management database)?

Options:

A.  

CI name, Fully qualified domain name, IP or MAC address

B.  

CI name, Webserver name, IP or MAC address

C.  

CI name, Fully qualified domain name, SSH public host keys

D.  

System class name, Fully qualified domain name, IP or MAC address

Discussion 0
Questions 13

During CI binding, CI matching is done using which two fields? (Choose two.)

Options:

A.  

Message Key

B.  

Additional Information

C.  

Source

D.  

Node

Discussion 0