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Certified Implementation Specialist - Event Management Exam Question and Answers

Certified Implementation Specialist - Event Management Exam

Last Update Jun 17, 2025
Total Questions : 115

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Questions 1

What are the valid states an alert can be in during its lifecycle?

Options:

A.  

Open, Reopen, Flapping, Closed

B.  

New, Updating, Waiting, Complete

C.  

Open, Updating, Swinging, Closed

D.  

Open, Warning, Flapping, Clear

Discussion 0
Questions 2

Where are approval requests for execution of alert remediation tasks configured?

Options:

A.  

In the Flow Designer remediation subflow

B.  

In Service Operations Workspace

C.  

In the alert management rule's approvals related list

D.  

In the alert management rule's playbook

Discussion 0
Questions 3

The additional information field is a JSON string that gives more information about an event. An example of a supported JSON string is:

Options:

A.  

{"CPU":100}

B.  

{"CPU":100,’Status":3}

C.  

{"CPU":"100","Status":3}

D.  

{"CPU":"100"}

Discussion 0
Questions 4

MID Servers provide important functions in your ITOM Health deployment.

What does MID stand for?

Options:

A.  

Management, Instrumentation, and Discovery

B.  

Messaging, Integration, and Data

C.  

Monitoring, Insight, and Domain

D.  

Maintenance, Information, and Distribution

Discussion 0
Questions 5

When creating event rules, is it best practice to create:

Options:

A.  

Two rules for every event

B.  

As many rules as possible

C.  

As few rules as possible

D.  

One rule for every event

Discussion 0
Questions 6

What role is required to create a Technical Service?

Options:

A.  

evt_mgmt_integration

B.  

evt_mgmt_user

C.  

evt_mgmt_operator

D.  

evt_mgmt_admin

Discussion 0
Questions 7

When performing CI Binding, what fields does Event Management match to the Node?

Options:

A.  

CI Name, DNS, IP, MAC Address

B.  

System class name, FQDN, IP or MAC address

C.  

CI name, FQDN, SSH public host keys

D.  

CI Name, FQDN, IP, MAC Address

Discussion 0
Questions 8

Service Operations Workspace integrations Launchpad capabilities include management of which key components?

Choose 3 answers

Options:

A.  

event connectors

B.  

Alert management rules

C.  

Metric policies

D.  

Log data inputs

Discussion 0
Questions 9

What attribute is used to consolidate events into a single alert?

Options:

A.  

Event Rules

B.  

Message Key

C.  

Alert Priority

D.  

Severity

Discussion 0
Questions 10

Which two methods can be used to improve the processing of events in large network environments? (Choose two.)

Options:

A.  

Enable multi-node processing

B.  

Increase the source polling interval

C.  

Ensure the bucket value in the event table is greater than 0

D.  

Increase the number of scheduled jobs processing events

Discussion 0
Questions 11

The Event Management operator workspace can display all of the following except?

Options:

A.  

Alert groups

B.  

Manual application services

C.  

Discovered application services from Service Mapping

D.  

Correlation groups

E.  

Technical services

Discussion 0
Questions 12

If events are not matching to alerts as you would like, what field should be changed?

Options:

A.  

Resource

B.  

Message Key

C.  

Node

D.  

Metric Name

Discussion 0
Questions 13

What Event Management module allows for configuration of automatic task creation?

Options:

A.  

Alert management rules

B.  

Task rules

C.  

Event rules

D.  

Alert correlation rules

Discussion 0
Questions 14

What is an alert called that moves from an open to a closed state multiple times within a designated time-frame?

Options:

A.  

Fluctuating

B.  

Swinging

C.  

Flipping

D.  

Flapping

Discussion 0
Questions 15

Agent Client Collector is built on what framework that enables you to adopt and extend monitoring checks from the community?

Options:

A.  

Icinga

B.  

Sensu

C.  

SolarWinds

D.  

Nagios

E.  

Zabbix

Discussion 0
Questions 16

What is the primary function of enrich automation in Service Operations Workspace?

Options:

A.  

To populate events with more meaningful information

B.  

To manage team roles and permissions

C.  

To transform and compose event rules

D.  

To generate alerts populated with more meaningful information

Discussion 0
Questions 17

What would be an appropriate use case for having to write JavaScript in Event Management?

Options:

A.  

To change the value of the message key

B.  

To create a custom action within a subflow

C.  

To parse a node name out of your raw event data in an event rule

D.  

To automatically create an incident

Discussion 0
Questions 18

The ServiceNow standard and shared set of service-related definitions that enable and support true service level reporting is known as what?

Options:

A.  

Service level data model

B.  

Business service data model

C.  

Application service data model

D.  

Common service data model

Discussion 0
Questions 19

How often do baseline event connectors retrieve events?

Options:

A.  

Every 30 seconds

B.  

Every 2 minutes

C.  

Every 10 minutes

D.  

Every 1 minute

E.  

Every 5 minutes

Discussion 0
Questions 20

What ServiceNow feature would you configure to process incoming email to create events?

Options:

A.  

Event field mapping

B.  

Event processing jobs

C.  

Transforms

D.  

Event Filler

E.  

Inbound actions

Discussion 0
Questions 21

A Service is not viewable in Operator Workspace. What could be the issue?

Options:

A.  

The service is a manual service

B.  

The service is not set to operational

C.  

The service was created through Service Mapping

D.  

The service is a technical service

Discussion 0
Questions 22

What applications are included in the ITOM Health solution?

Choose 3 answers

Options:

A.  

Cloud Provisioning and Governance

B.  

Health Log Analytics

C.  

Agent Client Collector

D.  

Discovery

E.  

Service Mapping

F.  

Event Management

Discussion 0
Questions 23

If a Message Key is not provided, which fields are concatenated to make our own?

Options:

A.  

Source, Type, Node, Resource, Metric Name

B.  

Source, DNS, Node, Additional info, Metric Name

C.  

Source, Type, DNS, Additional info, Metric Name

D.  

Source, Source Instance, Node, Type, Resource

Discussion 0
Questions 24

What ServiceNow feature is an aid to rapid implementation of your Event Management and Operational Intelligence features?

Options:

A.  

Deployment wizard

B.  

Step-by-step guide

C.  

Checklist application

D.  

Guided setup

Discussion 0
Questions 25

What does Now Assist for ITOM use to provide alert analysis?

Options:

A.  

Third-party monitoring tool connectors with out-of-box alert rules

B.  

GenAI and the ServiceNow large language model

C.  

Basic keyword matching in the alert description and tags

D.  

The unified service map and link view topology

Discussion 0
Questions 26

In what sequence are events processed?

Options:

Discussion 0
Questions 27

Which is not a valid method for accessing alert intelligence?

Options:

A.  

In the right-click menu of an alert list, select Open in Workspace

B.  

By appending/workspace to your instance URL

C.  

The application navigator Alerts Console menu item

D.  

The application navigator Alert Intelligence menu item

E.  

Within an open alert record, click the Open in Workspace button

F.  

Select the Lists tab in operator workspace

Discussion 0
Questions 28

By default, when are idle alerts are closed?

Options:

A.  

After 7 days

B.  

After 14 days

C.  

After 30 days

D.  

Never

Discussion 0
Questions 29

Out-of-the-box. how often do tie everts get processed in ServiceNow?

Options:

A.  

Every 5 seconds

B.  

Depends on connectors Used

C.  

Every minute via a scheduled job

D.  

As soon as the event record is inserted via a business rule

Discussion 0
Questions 30

What is the minimum role needed to view alerts?

Options:

A.  

alert_operator

B.  

evt_mgmt_user

C.  

evt_mgmt_operator

D.  

alert_user

Discussion 0
Questions 31

What does the Service Operations Workspace express list reduce the need for?

Choose 2 answers

Options:

A.  

Conducting root cause analysis

B.  

Constantly refreshing the list of alerts

C.  

Navigating through different interfaces

D.  

Performing remediation actions

Discussion 0
Questions 32

If the Message Key is not populated, the default value is created from which fields?

Options:

A.  

Source, type. node, resource, and metric name

B.  

Source, source instance, node, and resource

C.  

Source, type. node, and metric name

D.  

Source, source instance, node, and type

E.  

Source, type. node, resource, and time of event

Discussion 0
Questions 33

Which the following alert promotion rule defined in your ServiceNow instance, which of the anomalies below would be automatically promoted into IT alerts on the Alert Console?

A)

B)

C)

Both anomaly A and anomaly B

D)

Neither anomaly A or anomaly B

Options:

A.  

Option A

B.  

Option B

C.  

Option C

D.  

Option D

Discussion 0
Questions 34

The value of the Alert Priority score is a composite of what?

Options:

A.  

The value of the alert’s category and its relative weight

B.  

The value of the alert’s category and its Priority Group

C.  

The value of the alert’s Severity and its Priority Group

D.  

The value of the alert’s Severity and its relative weight

Discussion 0
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