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Avaya Updated 78950X Exam Blueprint, Syllabus and Topics

Avaya Contact Center Select Implementation and Maintenance Exam

Last Update May 21, 2024
Total Questions : 65

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Avaya 78950X Exam Overview :

Exam Name Avaya Contact Center Select Implementation and Maintenance Exam
Exam Code 78950X
Official Information https://www.avaya-learning.com/lms/#/training/catalog/offering/22446
See Expected Questions Avaya 78950X Expected Questions in Actual Exam
Take Self-Assessment Use Avaya 78950X Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Avaya 78950X Exam Topics :

Section Weight Objectives
Architecture  
  • Explain the operation and benefits of the ACCS solution.
IP Office Configurations  
  • Explain the required IP Office configuration steps to integrate with ACCS.
Implementation  
  • Describe the ACCS deployment methods that relates to AAMS, WebLM and ACCS.
  • Explain the whole process of installing, configuring, maintaining and testing to bring the ACCS in a working state.
  • Explain how to secure the links between ACCS and IP Office.
Administration  
  • Apply basic ACCS administration tasks and configure agent and supervisor privileges.
  • Describe Prompt Management component in ACCS.
  • Apply the configuration steps for multimedia features within ACCS.
  • Apply the configuration steps for outbound features using Outbound Campaign Management Tool.
  • Modify the sample application using Orchestration Designer.
  • Create customized real-time display.
  • Generate and schedule reports.
Business Continuity  
  • Describe the high-level configuration steps for Avaya Aura® Media Servers in a High Availability environment.
  • Explain the business continuity requirements in a Campus Redundancy Environment.
Troubleshooting  
  • Explain the ACCS license assignments.
  • Explain the steps required to troubleshoot the ACCS server by symptoms.

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