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Avaya Contact Center Select Implementation and Maintenance Exam Question and Answers

Avaya Contact Center Select Implementation and Maintenance Exam

Last Update Oct 26, 2025
Total Questions : 65

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Questions 1

Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)

Options:

A.  

A signed certificate in .crt format

B.  

A CA root from IP Office server

C.  

A signed certificate in .p12 format

D.  

A signed certificate in .pl2 format

E.  

A CA root certificate from Private or Public CA

Discussion 0
Questions 2

Which deployment option includes a Microsoft Windows Server Standard Edition product license key?

Options:

A.  

PVI Deployment

B.  

Hardware Appliance Deployment

C.  

DVD Deployment

D.  

Software Appliance Deployment

Discussion 0
Questions 3

Which type of application variables are used to reference the sample prompts?

Options:

A.  

RAN type variables

B.  

STRING type variables

C.  

MUSIC type variables

D.  

LANGUAGE type variables

Discussion 0
Questions 4

Which type of activity code requires skillsets to be assigned?

Options:

A.  

Post Call Processing Reason code

B.  

Not Ready Reason code

C.  

Activity code

D.  

Walk Away Reason code

Discussion 0
Questions 5

What are the two locations where a historical report can be saved? (Choose two.)

Options:

A.  

In a Group folder

B.  

In the Scheduled Events folder

C.  

In the Public Report Templates folder

D.  

In the Private Report Templates folder

Discussion 0
Questions 6

Which two are requirements for the SIP Extension on the IP Office system? (Choose two.)

Options:

A.  

"Call Waiting On" must be enabled to allow the system to handle more than one call at a time.

B.  

The SIP extension type must be H.323.

C.  

The SIP extension must be In the same number range as the agent telephone numbers.

D.  

A single SIP extension is required for integration between IP Office and Avaya Contact Center Select (ACCS).

Discussion 0
Questions 7

Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)

Options:

A.  

OB_Skill1

B.  

Email_Skill1

C.  

Skill2

D.  

VM_Skill1

E.  

Outbound_Skill1

Discussion 0
Questions 8

Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.

Which password is required?

Options:

A.  

ACCS Administrator password

B.  

IP Office System password

C.  

CCMA Login ID password

D.  

Agent Login ID password

Discussion 0
Questions 9

Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.

What is causing this problem?

Options:

A.  

No agents are logged into any ACCS skillsets.

B.  

The control directory number is not acquired.

C.  

The master script is not activated.

D.  

The IP Office Short Code is not configured under the IP Office Server node.

Discussion 0