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Avaya Updated 7492X Exam Blueprint, Syllabus and Topics

Avaya Aura® Call Center Elite Support Exam

Last Update May 6, 2024
Total Questions : 83

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Avaya 7492X Exam Overview :

Exam Name Avaya Aura® Call Center Elite Support Exam
Exam Code 7492X
Actual Exam Duration 110 minutes
Expected no. of Questions in Actual Exam 52
Official Information https://www.avaya-learning.com/lms/#/training/catalog/offering/22173
See Expected Questions Avaya 7492X Expected Questions in Actual Exam
Take Self-Assessment Use Avaya 7492X Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Avaya 7492X Exam Topics :

Section Weight Objectives
Objective 1:  
  • Look Ahead interflow (LAI)
Objective 2:  
  • Enhanced Interflow
Objective 3:  
  • Basic Service Routing (BSR)
Objective 4:  
  • Adjunct Routing
Objective 5:   Network Call redirection (NCR)
  • Troubleshoot using the Communication Manager Denial Event.
  • Describe the troubleshooting tools in CM and apply troubleshooting command such as “list trace vdn”, “list trace vector” and “list trace station”
  • Describe the troubleshooting tools in CM and apply troubleshooting commands such as “list trace vdn”, “list trace vector” and “list trace station”
  • Describe Business Advocate (BA) with fundamental call center questions
  • Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems.
  • Troubleshooting the Avaya Aura® Media Server.
  • Describe the vector variable operations.
  • List Trace, Display Events, and List Usage.
  • Troubleshoot common call vectoring issues.
  • Describe the Best Service Routing feature in Avaya Aura® Call Center Elite.
  • Describe the Best Service Routing in a multisite environment
  • Describe the Service Level Maximizer (SLM)
  • Describe the capabilities and features of Dynamic Business Advocate.

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