There are four main components of the Call Center Elite Multichannel configuration.

Which list contains all of the main components?

A customer has calls coming Into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if It is answered at a different site.

Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion? (Choose two.)

A customer using the TTrace tool wants to see a list of services that have been configured, and also select their respective logging levels.

Which TTrace tool will accomplish this?

A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.

Which object should the customer check to evaluate the system performance?

A customer using the TTrace tool wants the TTrace system to send an email when the system logs a particular type of alarm on the TTRace server.

Which TTrace tool will accomplish this?

A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisor can spend more time coaching their agents.

Which statement Is true?

Given the following conditions:

• In the lousiness Advocate configuration
• During call surplus conditions
• If calls are waiting when an agent becomes available

The agent's selection method is Percent Allocation

How will the Communication Manager Interpret the highest priority call-.?

The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even If they know the extension number.

Which two commands would provide information to isolate the problem? (Choose two.)

Which three server applications can be duplicated to provide a level of redundancy? (Choose three.)

What ate three major benefits of SLM with EAS? (Choose three.)

When a customer generates a TTrace log file there are specified components in each line item of the log file.

Which data do these components include?

With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?