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Network Management Question and Answers

Network Management

Last Update Oct 15, 2025
Total Questions : 202

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Questions 1

The Gladspell HMO has contracted with the Ellysium Hospital to provide subacute care to its plan members. Gladspell pays Ellysium by using a per diem reimbursement method.

The per diem reimbursement method will require Gladspell to pay Ellysium a

Options:

A.  

Fixed rate for each day a plan member is treated in Ellysium’s subacute care facility

B.  

Discounted charge for all subacute care services given by Ellysium

C.  

Rate that varies depending on patient category

D.  

Fixed rate per enrollee per month

Discussion 0
Questions 2

The Avignon Company discontinued its contract with a traditional indemnity insurer and contracted exclusively with the Minaret Health Plan to provide the sole healthcare plan to Avignon’s employees. By agreeing to an exclusive contract with Minaret, Avignon has entered into a type of healthcare contract known as

Options:

A.  

a carrier guarantee arrangement

B.  

open access

C.  

total replacement coverage

D.  

selective contract coverage

Discussion 0
Questions 3

The Gardenia Health Plan has a national reputation for quality care. When Gardenia entered a new market, it established a preferred provider organization (PPO), a health maintenance organization (HMO), and a point-of-service product (POS) to serve the plan members in this market. All of the providers included in the HMO or the POS are included in the broader provider panel of the PPO. The POS will be a typical two-level POS that offers a cost-based incentive plans for PCPs, and the HMO is a typical staff model HMO.

One statement that can correctly be made about Gardenia’s two-level POS product is that

Options:

A.  

members who self-refer without first seeing their PCPs will receive no benefits

B.  

both Gardenia and the PCPs stand to benefit if the non-provider panels are kept relatively narrow

C.  

members will pay higher coinsurance or copayments if they first see their PCPs each time

D.  

the plan offers no financial incentives to members to choose an in-network specialist over a non-network specialist

Discussion 0
Questions 4

The Gardenia Health Plan has a national reputation for quality care. When Gardenia entered a new market, it established a preferred provider organization (PPO), a health maintenance organization (HMO), and a point-of-service product (POS) to serve the plan members in this market. All of the providers included in the HMO or the POS are included in the broader provider panel of the PPO. The POS will be a typical two-level POS that offers a cost-based incentive plans for PCPs, and the HMO is a typical staff model HMO.

The network strategy that Gardenia is using to establish its range of healthcare plans is known as the

Options:

A.  

network-within-a-network approach

B.  

gatekeeper approach

C.  

tiered network approach

D.  

preferred tier approach

Discussion 0
Questions 5

The Octagon Health Plan includes a typical indemnification clause in its provider contracts. The purpose of this clause is to require Octagon’s network providers to

Options:

A.  

Agree not to sue or file claims against an Octagon plan member for covered services

B.  

Reimburse Octagon for costs, expenses, and liabilities incurred by the health plan as a result of a provider’s actions

C.  

Maintain the confidentiality of the health plan’s proprietary information

D.  

Agree to accept Octagon’s payment as payment in full and not to bill members for anything other than contracted copayments, coinsurance, or deductibles

Discussion 0
Questions 6

Decide whether the following statement is true or false:

The organizational structure of a health plan’s network management function often depends on the size and geographic scope of the health plan. With respect to the size of a health plan, it is correct to say that smaller health plans typically have less integration and more specialization of roles than do larger health plans.

Options:

A.  

True

B.  

False

Discussion 0
Questions 7

The Aegean Health Plan delegated its utilization management (UM) program to the Silhouette IPA. Silhouette, in turn, transferred authority for case management to Brandon Health Services. In this situation, Brandon is best described as the

Options:

A.  

delegator, and Aegean is ultimately responsible for Brandon’s performance

B.  

delegator, and Silhouette is ultimately responsible for Brandon’s performance

C.  

subdelegate, and Aegean is ultimately responsible for Brandon’s performance

D.  

subdelegate, and Silhouette is ultimately responsible for Brandon’s performance

Discussion 0
Questions 8

Network managers rely on a health plan’s claims administration department for much of the information needed to manage the performance of providers who are not under a capitation arrangement. Examining claims submitted to a health plan’s claims administration department enables the health plan to

Options:

A.  

determine the number of healthcare services delivered to plan members

B.  

monitor the types of services provided by the health plan’s entire provider network

C.  

evaluate providers’ practice patterns and compliance with the health plan’s procedures for the delivery of care

D.  

all of the above

Discussion 0
Questions 9

Promise, Inc., a corporation that specializes in cancer services, employs its physicians and support staff and provides facilities and ancillary services for cancer patients. Promise has contracted with the Cordelia Health Plan to provide all specialty services for Cordelia plan members who are undergoing cancer treatment. In return, Promise receives a capitated amount from Cordelia. Promise is an example of a type of specialty services organization known as a

Options:

A.  

Specialty IPA

B.  

Disease management company

C.  

Single specialty management specialist

D.  

Specialty network management company

Discussion 0
Questions 10

Most health plan contracts provide an outline of the criteria that a healthcare service must meet in order to be considered “medically necessary.” Typically, in order for a healthcare service to be considered medically necessary, the service provided by a physician or other healthcare provider to identify and treat a member’s illness or injury must be

Options:

A.  

Consistent with the symptoms of diagnosis

B.  

Furnished in the least intensive type of medical care setting required by the member’s condition

C.  

In compliance with the standards of good medical practice

D.  

All of the above

Discussion 0
Questions 11

In contracting with providers, a health plan can use a closed panel or open panel approach. One statement that can correctly be made about an open panel health plan is that the participating providers

Options:

A.  

must be employees of the health plan, rather than independent contractors

B.  

are prohibited from seeing patients who are members of other health plans

C.  

typically operate out of their own offices

D.  

operate according to their own standards of care, rather than standards of care established by the health plan

Discussion 0
Questions 12

The Justice Health Plan is eligible to submit reportable actions against medical practitioners to the National Practitioner Data Bank (NPDB). Justice is considering whether it should report the following actions to the NPDB:

Action 1—A medical malpractice insurer made a malpractice payment on behalf of a dentist in Justice’s network for a complaint that was settled out of court.

Action 2—Justice reprimanded a PCP in its network for failing to follow the health plan’s referral procedures.

Action 3—Justice suspended a physician’s clinical privileges throughout the Justice network because the physician’s conduct adversely affected the welfare of a patient.

Action 4—Justice censured a physician for advertising practices that were not aligned with Justice’s marketing philosophy.

Of these actions, the ones that Justice most likely must report to the NPDB include Actions

Options:

A.  

1, 2, and 3 only

B.  

1 and 3 only

C.  

2 and 4 only

D.  

3 and 4 only

Discussion 0
Questions 13

The method of pharmaceutical reimbursement under which a plan member obtains prescription drugs from participating network pharmacies by presenting proper identification and paying a specified copayment is the

Options:

A.  

Wholesale acquisition cost (WAC) approach

B.  

Reimbursement approach

C.  

Service approach

D.  

Cognitive approach

Discussion 0
Questions 14

The Walton Health Plan uses the fee-for-service pharmaceutical reimbursement approach known as the maximum allowable cost (MAC) method. If Walton’s MAC list specifies a cost of 8 cents per tablet for a particular drug but the participating pharmacy pays 10 cents per tablet for the drug, then Walton will be obligated to reimburse the pharmacy for

Options:

A.  

8 cents per tablet, but the pharmacy can bill the subscriber for the remaining 2 cents per tablet

B.  

8 cents per tablet, and the pharmacy cannot bill the subscriber for the remaining 2 cents per tablet

C.  

10 cents per tablet, but the pharmacy must refund the extra 2 cents per tablet to the subscriber

D.  

10 cents per tablet, and the pharmacy is not required to refund the extra 2 cents per tablet to the subscriber

Discussion 0
Questions 15

Although a health plan is allowed to delegate many activities to outside sources, the National Committee for Quality Assurance (NCQA) has determined that some activities are not delegable.

These activities include

Options:

A.  

evaluation of new medical technologies

B.  

overseeing delegated medical records activities

C.  

developing written statements of members’ rights and responsibilities

D.  

all of the above

Discussion 0
Questions 16

Since 1981, states have had the option to experiment with new approaches to their Medicaid programs under the “freedom of choice” waivers. Under one such waiver, a Section 1915(b) waiver, states are allowed to

Options:

A.  

Give Medicaid recipients complete freedom in choosing healthcare providers

B.  

Give Medicaid recipients the option to choose not to enroll in a healthcare plan

C.  

Mandate certain categories of Medicaid recipients to enroll in health plans

D.  

Establish demonstration projects to test new approaches for delivering care to Medicaid recipients

Discussion 0
Questions 17

One difference between a fee-for-service (FFS) reimbursement arrangement and capitation is that the FFS arrangement:

Options:

A.  

Is a prospective payment system, whereas capitation is a retrospective payment system

B.  

Has a potential to induce providers to underutilize medical resources, whereas capitation does not have this potential disadvantage

C.  

Bases the amount of reimbursement on the actual medical services delivered, whereas reimbursement under capitation is independent of the actual volume and cost of services provided

D.  

Is most often used by health plans to reimburse healthcare facilities, whereas capitation is most often used by health plans to reimburse specialty care providers

Discussion 0
Questions 18

The Enterprise Health Plan has indicated an interest in delegating its medical records review activities to the Teal Group and has forwarded a typical letter of intent to Teal. One true statement about this letter of intent is that it:

Options:

A.  

Is a contract that creates a legally binding relationship between Enterprise and Teal

B.  

Cannot include a confidentiality clause

C.  

Serves as a delegation agreement between Enterprise and Teal

D.  

Outlines the delegation oversight process

Discussion 0
Questions 19

Dr. Michelle Kubiak has contracted with the Gem Health Plan, a Medicare+Choice health plan, to provide medical services to Gem's enrollees. Gem pays Dr. Kubiak $40 per enrollee per month for providing primary care. Gem also pays her an additional $10 per enrollee per month if the cost of referral services falls below a targeted level. This information indicates that, according to the substantial financial risk formula, Dr. Kubiak's referral risk under this contract is equal to:

Options:

A.  

20%, and therefore this arrangement puts her at substantial financial risk

B.  

20%, and therefore this arrangement does not put her at substantial financial risk

C.  

25%, and therefore this arrangement puts her at substantial financial risk

D.  

25%, and therefore this arrangement does not put her at substantial financial risk

Discussion 0
Questions 20

Medicaid beneficiaries pose a challenge for health plans attempting to establish Medicaid provider networks. Compared to membership in commercial health plans, Medicaid enrollees typically

Options:

A.  

Require access to greater numbers of obstetricians and pediatricians

B.  

Have stronger relationships with primary care providers

C.  

Are less reliant on emergency rooms as a source of first-line care

D.  

Need fewer support and ancillary services

Discussion 0
Questions 21

As part of the credentialing process, many health plans use the National Practitioner Data Bank (NPDB) to learn information about prospective members of a provider network. One true statement about the NPDB is that:

Options:

A.  

It is maintained by the individual states

B.  

It primarily includes information about any censures, reprimands, or admonishments against any physicians who are licensed to practice medicine in the United States

C.  

The information in the NPDB is available to the general public

D.  

It was established to identify and discipline medical practitioners who act unprofessionally

Discussion 0
Questions 22

The provider contract that the Danube Health Plan has with the Viola Home Health Services Organization states that Danube will use a typical flat rate reimbursement arrangement to compensate Viola for the skilled nursing services it provides to Danube’s plan members. A portion of the contract’s reimbursement schedule is shown below:

Home Health Licensed Practical Nurse (LPN): $45 per visit or $90 per diem

Home Health Registered Nurse (RN): $50 per visit or $110 per diem

Last month, an LPN from Viola visited a Danube plan member and provided 1½ hours of home healthcare, and an RN from Viola visited another Danube plan member and provided 7 hours of home healthcare. The following statement(s) can correctly be made about Danube’s payment to Viola for these services:

Options:

A.  

Danube most likely owes $90 for the LPN’s skilled nursing services and $110 for the RN’s skilled nursing services.

B.  

Danube’s payment amount could be different from the amount called for in the reimbursement schedule if the level of care provided to one of these plan members was significantly different from the level of care normally provided by Viola’s RNs and LPNs.

C.  

Both A and B

D.  

A only

E.  

B only

F.  

Neither A nor B

Discussion 0
Questions 23

The Blanchette Health Plan uses a method of claims submission that allows its providers to submit claims directly to Blanchette through a computer application-to-application exchange of claims using a standard data format. This information indicates that Blanchette allows its providers to submit claims using technology known as

Options:

A.  

Telemedicine

B.  

An electronic referral system

C.  

Electronic data interchange

D.  

Encounter reporting

Discussion 0
Questions 24

CMS Medicare + Choice regulations include a provision that allows health plans to deny benefits for any services the health plan objects to on moral or religious grounds. The provision that exempts health plans from providing such services is known as

Options:

A.  

a conscience protection exception

B.  

a hold harmless clause

C.  

a medical necessity determination

D.  

an intermediate sanction

Discussion 0
Questions 25

With regard to the laws and regulations on access and adequacy of provider networks, it can correctly be stated that:

Options:

A.  

most access and adequacy guidelines relate to preferred provider organizations (PPOs) or managed indemnity products

B.  

corporate practice of medicine laws require staff model HMOs to hire physicians directly, even if the physicians do not own the HMO

C.  

any willing provider laws prevent a health plan from making exclusive or semi-exclusive arrangements with a provider or a group of providers

D.  

the NAIC Managed Care Plan Network Adequacy Model Act requires states to use provider-enrollee ratios as the sole measure of network adequacy

Discussion 0
Questions 26

The provider contract that the Canyon health plan has with Dr. Nicole Enberg specifies that she cannot sue or file any claims against a Canyon plan member for covered services, even if Canyon becomes insolvent or fails to meet its financial obligations. The contract also specifies that Canyon will compensate her under a typical discounted fee-for-service (DFFS) payment system.

During its recredentialing of Dr. Enberg, Canyon developed a report that helped the health plan determine how well she met Canyon's standards. The report included cumulative performance data for Dr. Enberg and encompassed all measurable aspects of her performance. This report included such information as the number of hospital admissions Dr. Enberg had and the number of referrals she made outside of Canyon's provider network during a specified period. Canyon also used process measures, structural measures, and outcomes measures to evaluate Dr. Enberg's performance.

Canyon used a process measure to evaluate the performance of Dr. Enberg when it evaluated whether:

Options:

A.  

Dr. Enberg's young patients receive appropriate immunizations at the right ages

B.  

Dr. Enberg's young patients receive appropriate immunizations at the right ages

C.  

The condition of one of Dr. Enberg's patients improved after the patient received medical treatment from Dr. Enberg

D.  

Dr. Enberg's procedures are adequate for ensuring patients' access to medical care

Discussion 0
Questions 27

The following statements are about the organization of network management functions of health plans. Select the answer choice containing the correct response:

Options:

A.  

Compared to a large health plan, a small health plan typically has more integration among its network management activities and less specialization of roles.

B.  

It is usually more efficient to have a large health plan's provider relations representatives located in the health plan's corporate headquarters rather than based in regional locations that are close to the provider offices the representatives cover.

C.  

An health plan's provider relations representatives are usually responsible for conducting an initial orientation of providers and educating providers about health plan developments, rather than recruiting and assisting with the selection of new providers.

D.  

In general, a health plan that uses a centralized approach for some of its network management activities should not use a decentralized approach for other network management activities.

Discussion 0
Questions 28

Following statements are about accreditation of health plans:

Options:

A.  

The National Committee for Quality Assurance (NCQA) serves as the primary accrediting agency for most health maintenance organizations (HMOs).

B.  

The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) has developed standards that can be used for the accreditation of hospitals, but not for the accreditation of health plan provider networks or health plan plans.

C.  

States are required to adopt the model standards developed by the National Association of Insurance Commissioners (NAIC), an organization of state insurance regulators that develops standards to promote uniformity in insurance regulations.

D.  

Accreditation is an evaluative process in which a health plan undergoes an examination of its operating procedures to determine whether the procedures meet designated criteria as defined by the federal government or by the state governments.

Discussion 0
Questions 29

The Tax Equity and Fiscal Responsibility Act (TEFRA) of 1982 allowed competitive medical plans (CMPs) to participate in the Medicare program on a risk basis. Under the terms of Medicare risk contracts, CMPs were required to deliver all medically necessary Medicare-covered services in return for a

Options:

A.  

fixed monthly capitation payment from CMS

B.  

fee-for-service payment from the appropriate state Medicare agency

C.  

mandatory premium paid by plan enrollees

D.  

fee equal to twice the actuarial value of the Medicare deductible and coinsurance paid by plan enrollees

Discussion 0
Questions 30

The Pine Health Plan has incorporated pharmacy benefits management into its operations to form a unified benefit. Potential advantages that Pine can receive from this action include:

Options:

A.  

the fact that unified benefits improve the quality of patient care and the value of pharmacy services to Pine's plan members

B.  

the fact that control over the formulary and network contracting can give Pine control over patient access to prescription drugs and to pharmacies

C.  

the fact that managing pharmacy benefits in-house gives Pine a better chance to meet customer needs by integrating pharmacy services into the plan's total benefits package

D.  

all of the above

Discussion 0