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Salesforce Certified Administrator (SP23) Question and Answers

Salesforce Certified Administrator (SP23)

Last Update Apr 23, 2024
Total Questions : 248

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Questions 1

An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.

What should the administrator configure to meet this requirement?

Options:

A.  

Set up Big Deal Alerts for the amount.

B.  

Enable Opportunity Update Reminders

C.  

Opportunity warning in Kanban View.

D.  

Key Deals component on the homepage

Discussion 0
Questions 2

Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants

to share all cross-sell opportunities with a team of subject matter experts in their organisation. The

company has different roles, and the organisation wide default opportunity is set to private.

How should the administrator accomplish this?

Options:

A.  

Add the subject matter experts to a public group and give them access to records with a criteriabased sharing rule.

B.  

Change the organisation-wide default for opportunity from private to public Read/Write to open

up access for subject matter experts.

C.  

Enable territory management, assign the subject matter experts to the same territory, and give

them access to the records with manual sharing.

D.  

Create a new role for the subject matter experts and give them access to the records with the

owner-based sharing rule

Discussion 0
Questions 3

The administrator at Ursa Major Solar imported records into an object by mistake.

Which two tools should be used to undo this import?

Choose 2 answers

Options:

A.  

Weekly Data Export

B.  

Mass Delete Records

C.  

Data Loader

D.  

Data Import Wizard

Discussion 0
Questions 4

Once an opportunity reaches the negotiation stage at cloud kicks, The Amount fields becomes

required for sales users. Sales managers need to be able to move opportunities inti this stage without

knowing the amount.

How should the administrator require this field during the negotiation stage for sales users but allow

their managers to make changes?

Options:

A.  

Make the field required for all users.

B.  

Create to formula field to fill in the field for managers.

C.  

Assign the administrator profile to the managers.

D.  

Configure a validation rule to meet the criteria.

Discussion 0
Questions 5

AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record.

What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine?

Options:

A.  

Ensure the Market Segment field on the Lead is mapped to right field on Account.

B.  

Ensure Account has a field that has the exact same name as the new Lead field.

C.  

Write a Validation Rule to ensure the Account has a value in that field.

D.  

Write a record-triggered flow to copy the custom field from Lead to Account.

Discussion 0
Questions 6

Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.

The VP of Sales requested that this information be accessible on the opportunity and available for

reporting.

Which two options should the administrator configure to meet these requirements?

Choose 2 answers

Options:

A.  

Customize Campaign Member Role.

B.  

Add the Campaign Member related list to the Opportunity page layout.

C.  

Customize Campaign Role.

D.  

Customize Opportunity Contact Role.

E.  

Add the Opportunity Contact Role related list to the Opportunity page layout.

Discussion 0
Questions 7

Cloud Kicks (CK) captures whether an opportunity should be reviewed by someone in product engineering with a checkbox field called Needs Review. CK also has a picklist field on the opportunity for Product Type. When a sales rep saves an opportunity, they need to select the Product Type or check the Needs Review box.

What should an administrator use to accomplish this?

Options:

A.  

Before Save flow

B.  

Validation rule

C.  

Workflow rule

D.  

Required fields

Discussion 0
Questions 8

An administrator at Universal Containers is reviewing current security settings in the company's

Salesforce org.

What Should the administrator do to prevent unauthorized access to Salesforce?

Options:

A.  

Disable TLS requirements for sessions.

B.  

Enable multi factor authentication

C.  

Customize organization wide default

D.  

Enable caching and autocomplete on login page

Discussion 0
Questions 9

An administrator Creates a custom text area field on the Account object and adds it to the service

team's page layout. The services team manager loves the addition of this field and wants it to appear

in the highlights panel so that the services reps can quickly find it when on the Account Page

How should the administrator accomplish this?

Options:

A.  

Create a new page layout and a new section titled highlights panel.

B.  

In the Account object manager, create a custom compact layout.

C.  

From the page layout editor, drag the field to the highlights panel.

D.  

Make the field required and move it to the top of the page.

Discussion 0
Questions 10

Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The

support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.

How should the administrator improve on the current implementation?

Options:

A.  

Reduce the number of case status values to five.

B.  

Create a Screen Flow that shows only the correct values for status and surface the flow in the utility

bar of the console.

C.  

Review which status choices are needed for each record type and create support processes for each

that is necessary.

D.  

Edit the status choices directly on the record type.

Discussion 0
Questions 11

The marketing director at Northern Trail Outfitters has requested that the budget field is populated in

order for the Lead Status field to be marked as qualified.

What tool should the administrator use to fulfill this request?

Options:

A.  

Lead Conversion.

B.  

Require Field.

C.  

Workflow Rule

D.  

Validation Rule

Discussion 0
Questions 12

The Administrator at Universal Container wants to add branding to salesforce.

Which two considerations should the administrator keep in mind?

Choose 2 Answers

Options:

A.  

Only one theme can be active at a time, and a theme applies to the entire org.

B.  

Themes apply to salesforce classic and to the salesforce mobile app.

C.  

Up to 150 custom themes can be created, modified, or cloned from the built-in themes.

D.  

Chatter external users see the built-in Lightning theme only.

Discussion 0
Questions 13

Which tool should an administrator use to identify and fix potential session vulnerabilities?

Options:

A.  

Field History Tracking

B.  

Setup Audit Trail

C.  

Security Health Check

D.  

Organization-Wide Defaults

Discussion 0
Questions 14

An administrator at Ursa Major Solar just learned about the AppExchange and how helpful it can be to the company’s business.

Which two actions can be accomplished via the AppExchange?

‘Choose 2 answers

Options:

A.  

Find certified developers and consultants.

B.  

Download the Dataloader data tool.

C.  

Install industry-specific solution templates.

D.  

Download standard Lightning components.

Discussion 0
Questions 15

Cloud kicks has the organization-wide sharing default set to private on the shoe object. The

sales manager should be able to view a report containing shoe records for all of the sales reps on their

team.

Which 3 items should the administrator configure to provide appropriate access to the report?

Choose 3 answers

Options:

A.  

Custom report type.

B.  

Folder access

C.  

Report subscription

D.  

Field level security

Discussion 0
Questions 16

An Administrator supporting global team of salesforce users has been asked to configure the

company settings

Which two options should the administrator configure?

Choose 2 Answers

Options:

A.  

Login Hours

B.  

Password Policy

C.  

Default Language

D.  

Currency Local

Discussion 0
Questions 17

AW Computing would like to improve its Case Lightning record page by including:

• A filtered component to display a message in bold font when a case is saved as acriticalrecord

type.

• A quick way to update the account status from the case layout.

Which two components should an administrator use to satisfy these requests?

Choose 2 Answers

Options:

A.  

Related List

B.  

Related Record

C.  

Record details

D.  

Rich text

Discussion 0
Questions 18

Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.

How should the administrator complete this requirement?

Options:

A.  

Auto - Response Rules

B.  

Validation Rule

C.  

Escalation Rule

D.  

Assignment Rule

Discussion 0
Questions 19

Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.

Which three password policies should an administrator configure?

Choose 3 answers

Options:

A.  

Maximum invalid login attempts

B.  

Prohibited password values

C.  

Require use of Password Manager App

D.  

Password complexity requirements

E.  

Number of days until expiration

Discussion 0
Questions 20

Cloud Kicks users are seeing error messages when they use one of their screen flows. The error

messages are confusing but could be resolved if the users entered more information on the account

before starting the flow.

How should the administrator address this issues?

Options:

A.  

Remove validation rules so that the users are able to process without complete records.

B.  

Create a permission set to allow users to bypass the error.

C.  

use a fault connector and display a screen with text explaining what went wrong and how to correct

it.

D.  

Uncheck the end user Flow Errors box in setup.

Discussion 0
Questions 21

The sales manager at cloud Kicks approves time off for their employees. They asked the

administrator to ensure these requests are seen and responded to by a backup manager while the sales

manager is out on vacation.

What should administrator use to fulfill the requirement?

Options:

A.  

Delegated approver

B.  

Two step Approval process

C.  

Approval history related list

D.  

Delegated Administrator

Discussion 0
Questions 22

Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible.

Which feature should the administrator use to implement this functionality?

Options:

A.  

Junction object

B.  

Parent campaign field

C.  

Lookup relationship

D.  

Master-detail relationship

Discussion 0
Questions 23

The administrator at AW Computing wants to send off client welcome tasks and a welcome email to

the primary contact automatically when an Opportunity is Closed won.

What automation tool best accomplishes this?

Options:

A.  

Validation Rule

B.  

Outbound Message

C.  

Approval Process

D.  

Process Builder

Discussion 0
Questions 24

Universal Containers wants to provide reseller partners with discounted prices on the products they purchase.

How should an administrator configure this requirement?

Options:

A.  

Add a Partner_Discount_c field to the Opportunity

B.  

Build separate reseller partner products.

C.  

Use a different Opportunity record type.

D.  

Create a separate PriceBook for reseller partners.

Discussion 0
Questions 25

Northern Trail Outfitters wants emails received from customers to generate cases automatically.

How should the administrator ensure that the emails are sent to the correct queue?

Options:

A.  

Utilize a flow to identify the correct queue and assign the case.

B.  

Use a custom email services to set the owner of the case upon creation.

C.  

Create an Escalation Rules to send cases to the correct queue.

D.  

Configure Email-to-Case so emails are delivered to the correct queue

Discussion 0
Questions 26

Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages.

Which two steps should the administrator configure to meet this requirement?

Choose 2 answers

Options:

A.  

Add a custom master-detail field for shoe designs on the Product object,

B.  

Create a custom object for shoe designs.

C.  

Use the standard object for designs.

D.  

Configure a custom lookup field for shoe designs on the Product object.

Discussion 0
Questions 27

An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.

What are two considerations for this configuration?

Choose 2 answers

Options:

A.  

IP address restrictions are set on the profile or globally for the org.

B.  

Assign single sign-on to a permission set to allow users to log in when outside the network.

C.  

Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.

D.  

Restrict U2F Security Keys on the user's profile to enforce login hours.

Discussion 0
Questions 28

Universal container has a contact Lightning record Page with a component that shows

LinkedIn data. The sales team would like to only show this component to sales users when they are on

their mobile phones.

Choose 2 Answers.

Options:

A.  

Filter the component visibility with User > Profile > name = sales User.

B.  

Filter the component visibility with Form Factor = phone

C.  

Filter the component visibility with view = Mobile/Tablet.

D.  

Filter the component visibility with User > Role > Name = Sales User.

Discussion 0
Questions 29

Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.

What should an administrator do to meet the requirement?

Options:

A.  

Enable Creation of Recurring Tasks.

B.  

Flow to create recurring tasks.

C.  

Workflow rule to create recurring tasks.

D.  

Turn on Recurring Activities.

Discussion 0
Questions 30

Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on

pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.

How should an administrator solve for this issue?

Options:

A.  

Set temporary business hours for each time zone.

B.  

Adjust the currant business hours to accommodate the Eastern Time Zone.

C.  

Create one set of business hours per time zone.

D.  

Allow the reps to set business hours manually.

Discussion 0
Questions 31

Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team.

How should the administrator configure this requirement?

Options:

A.  

Create two record types, each with 3 page layouts.

B.  

Create one record type with six Page Layouts.

C.  

Create three record types, each with 2 page layouts.

D.  

Create six record types, each with 1 page layout.

Discussion 0
Questions 32

An administrator at Northern Trail Outfitters is creating a validation rule.

Which two functions should the administrator use when creating a validation rule?

Choose 2 answers

Options:

A.  

Formula return type

B.  

Error condition formula

C.  

Error message location

D.  

Rule active date

Discussion 0
Questions 33

The administrator at cloud kicks has been told that users are unable to add repeating tasks

in salesforce.

Which two solutions the administrator use to ensure users are able to do this?

Choose 2 Answers

Options:

A.  

Enable creation of Recurring Tasks in Activity Settings

B.  

Disable shares Activities.

C.  

Add create Recurring series of Tasks field on Page Layouts

D.  

Turn on Task Notifications service.

Discussion 0
Questions 34

The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing

simple field updated when a lead is created to improve processing time.

What tool should the administrator use to replace the workflow rules?

Options:

A.  

Quick Action Flow

B.  

Before Save Flow

C.  

Scheduled Flow

D.  

Screen Flow

Discussion 0
Questions 35

Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This record case Name, Case ID, Customer Name, Case Reason, Case Status, and Case Creation Date.

Which two changes in Setup should the administrator make?

Options:

A.  

Use the page layout editor to change the related list type to Enhanced List.

B.  

Edit the Related List component in the Lightning App Builder and choose Related List as the related list type.

C.  

Edit the Related List component in the Lightning App Builder and choose Enhanced List as the related list type.

D.  

Use the page layout editor to include the appropriate column in the Cases related list.

Discussion 0
Questions 36

A sales rep has a list of 300 accounts with contacts that they want to load at one time.

Which tool should the administrator utilize to import the records to salesforce?

Options:

A.  

Dataloader.io

B.  

Data Loader

C.  

Manual Import

D.  

Data Import Wizard

Discussion 0
Questions 37

Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.

Which field type should an administrator use to capture coordinates?

Options:

A.  

Geolocation

B.  

Geofence

C.  

Custom address

D.  

External lookup

Discussion 0
Questions 38

User at Cloud Kicks want to see information more useful for their role on the Case page.

How should an administrator make the pages more dynamic and easier to use?

Options:

A.  

Add Component visibility filters to the Components.

B.  

Remove fields from the record details component.

C.  

Delete the extra component from the page.

D.  

Include more tab components with filters.

Discussion 0
Questions 39

An administrator gets a rush request from Human Resources to remove a user’s access to

Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.

What should the administrator do to fulfil the request?

Options:

A.  

Freeze the user to prevent them from logging in while removing them from being referenced in the

Direct Manager field.

B.  

Deactivate the user and delete any records where they are referenced in the Direct Manager field.

C.  

Change the user’s profile to read-only while removing them from being referenced in the Direct

Manager Field.

D.  

Delete the user and leave all records where they referenced in the Direct Manager Field without

changes.

Discussion 0
Questions 40

An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.

Which two ways should these folders be shared?

Choose 2 answers

Options:

A.  

Share the R&D folder with Support Managers with Edit Access.

B.  

Share the Helpdesk folder with Support Agents with View access.

C.  

Share the Support Reports folder with Support Managers with Edit Access.

D.  

hare the Support Reports folder with Support Agents with View Access.

Discussion 0
Questions 41

The administrator at universal containers has a screen flow that helps users create new leads.

When lead source is “Search Engine”, the administrator needs to require the user to choose a specific

a search engine from a picklist. If lead source is not “Search Engine”, this picklist should be hidden.

How should the administrator complete this requirement?

Options:

A.  

Assign a decision element to direct the user to a second screen to hold specific search engine only

when a lead source is “Search Engine”.

B.  

Use an assignment element, one for when lead source is “Search Engine” and one for everything

else.

C.  

Create a picklist for specific search engine, and set conditional visibility so that is only shown

when lead source is “Search Engine”.

D.  

Configure a picklist for specific search engine, and use a validation rule to conditionally show only

when lead source is “Search Engine”

Discussion 0
Questions 42

An administrator wants to create a form in Salesforce for users to fill out when they lose a client.

Which automation tool supports creating a wizard to accomplish this goal?

Options:

A.  

Process Builder

B.  

Approval Process

C.  

Outbound Message

D.  

Flow Builder

Discussion 0
Questions 43

Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object

displays on the Opportunity page layout.

Which type of the field should an administrator create to accomplish this?

Options:

A.  

Custom Account Field

B.  

Standard Account Field.

C.  

Cross Object Formula Field

D.  

Master detail relationship Field

Discussion 0
Questions 44

The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.

What will the administrator find when troubleshooting this issue?

Options:

A.  

An escalation rule is changing the case owner on case creation

B.  

The Assignment Rule checkbox is selected by default.

C.  

Another assignment rule is giving ownership to the administrator

D.  

The Owner field is missing on the webform and email template.

Discussion 0
Questions 45

When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be

launched.

Which automation tool should an administrator use to build this discount calculator screen?

Options:

A.  

Flow Builder

B.  

Workflow Rule

C.  

Platform Event

D.  

Process Builder

Discussion 0
Questions 46

Which three items are available in the mobile navigation menu?

Choose 3 answers

Options:

A.  

Lightning App Pages

B.  

Lightning Home Page

C.  

Chatter

D.  

Utility Bar

E.  

Dashboards

Discussion 0
Questions 47

An administrator installed a managed package that contains a permission set group. The

permission set group that was installed includes Delete access on several objects, and the administrator

needs to prevent users in the permission set group from being able to delete records.

What should the administrator do to control Delete access?

Options:

A.  

Use a muting permission set with a permission set group to mute selected permissions.

B.  

Create a new permission set that has Delete access deselected for the objects.

C.  

Create a new role that prevents Delete permissions from rolling up to the users.

D.  

Edit the profile for the users to remove Delete access from the objects.

Discussion 0
Questions 48

An Administrator wants to trigger a follow-up task for the opportunity owner when they close an

opportunity as won and another task after 60 days to check in with the customer.

which two automation tools should the administrator use?

Choose 2 answers

Options:

A.  

process builder

B.  

workflow Rule

C.  

Field Update

D.  

Outbound Message

Discussion 0
Questions 49

The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new leads was importance without errors even though several records had the value of Unrated in the Rating field.

How were these records added without error?

Options:

A.  

The Restricted picklist checkbox was unchecked.

B.  

Field-level security was set to Visible for all profiles.

C.  

A global picklist value set was used to populate the picklist.

D.  

The Add to All Record Types checkbox was selected.

Discussion 0
Questions 50

Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The

administrator has discovered been changing the source reports.

Which two actions should the administrator take to preserve the integrity of the source reports?

Choose 2 answers

Options:

A.  

Create a new report folder with viewer access.

B.  

Move the dashboard to the user’s private folder.

C.  

Move the dashboard reports to the view-only folder.

D.  

Change the dashboard to be a dynamic dashboard

Discussion 0
Questions 51

Universal Container wants to increase the security of their org by requiring stricker user passwords.

Which two of the following should an administrator configure?

Choose 2 answers

Options:

A.  

Password different then username

B.  

Prevent common words

C.  

Minimum password length.

D.  

Password complexity requirement.

Discussion 0
Questions 52

The administrator at Ursa Major Solar has Created a new record type for customer warranty cases

which two assignments should the administrator use to display the new record type to users?

Choose 2 answers

Options:

A.  

Profile Assignment

B.  

Role Assignment

C.  

App Manager Assignment.

D.  

Page layout Assignment.

Discussion 0
Questions 53

Northern Trail Outfitters has two different sales processes: one for business opportunities with

four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts

and picklist value options.

What should an administrator configure to meet these requirements?

Options:

A.  

Validation rules that ensure that users are entering accurate sales stage information.

B.  

Different page layouts that control the picklist values for the opportunity types.

C.  

Public groups to limit record types and sales processes for opportunities.

D.  

Separate record types and Sales processes for the different types of opportunities.

Discussion 0
Questions 54

An administrator at Universal Containers has been asked to prevent users from accessing

Salesforce from outside of their network.

What are two considerations for this configuration?

Choose 2 answers

Options:

A.  

IP address restrictions are set on the profile or globally for the org.

B.  

Users can change their password to avoid login IP restrictions.

C.  

Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.

D.  

Single sign-on will allow users to log in from anywhere.

Discussion 0
Questions 55

Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two

separate sales teams that focus on different energy markets. The Services team also wants to use

Opportunity to track installation. All three teams will need to use different fields and stages.

How Should the administrator configure this requirement?

Options:

A.  

Create three sales processes. Create three record types and one page layout.

B.  

Create one sales process. Create three record types and three page layouts.

C.  

Create three sales processes. Create three record types and three page layouts.

D.  

Create one sales process. Create one record type and three page layouts.

Discussion 0
Questions 56

DreamHouse Realty requires that house showings be scheduled within the current year to prevent too many future showings from stacking up.

How can they make sure Showing Date is only populated with a date this years?

Options:

A.  

Sync the users' Showing Calendar to Salesforce and filter it to only look at this year.

B.  

Create a report that shows any Showing Dates not scheduled in the current year to the updated.

C.  

Add Help Text so the user knows to only add a Showing Date within the current year.

D.  

Create a validation rule that ensures Showing Date contains a date within the current year.

Discussion 0
Questions 57

Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list

from the Account record. Sales users want to see Case created date and status while Customer Care

would like to see owner, status, and contact.

What should the administrator use to achieve this?

Options:

A.  

Related Lookup Filters

B.  

Compact Layout Editor

C.  

Page Layout editor

D.  

Search Layout Editor

Discussion 0
Questions 58

An administrator needs to create a one-to-many relationship between two objects with

limited access to child records.

What type of field should the administrator use?

Options:

A.  

Roll-up summary

B.  

Master-detail field

C.  

Cross Object formula

D.  

Lookup field

Discussion 0
Questions 59

The Client services and customer support teams share the same profile but have different

permission sets. The Custom Object Retention related list needs to be restricted to the client services teamon the Lightning record page layout.

What should the administrator use to fulfil this request?

Options:

A.  

Sharing settings

B.  

Page Layout Assignment

C.  

Component Visibility

D.  

Record Type Assignment

Discussion 0
Questions 60

Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.

Which two options should the administrator suggest?

Choose two answers

Options:

A.  

Test Drive in a production org.

B.  

Download into a Trailhead Playground.

C.  

Install in a sandbox.

D.  

Check edition compatibility.

Discussion 0
Questions 61

Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.

Which tool should an administrator use to meet this requirement?

Options:

A.  

Opportunity Processes

B.  

Dynamic Forms

C.  

Path Key fields

D.  

Workflow Rules

Discussion 0
Questions 62

The administrator has created new users for ten new employees at Northern Trail Outfitters.

Why are these users unable to access the account object in the Salesforce or?

Options:

A.  

Users’ profile requires a sharing rule for Accounts.

B.  

Users’ profile requires permission to the Account object.

C.  

Users’ roles are low on the role hierarchy.

D.  

Organization-wide defaults are set to private.

Discussion 0
Questions 63

DreamHouse Realty regularly processes customer requests for warranty work and would like to

offer customers a self-serve option to generate cases.

Which two solutions should an administrator use to meet this request?

Choose 2 answers

Options:

A.  

Web-to-Case

B.  

Case Escalation

C.  

Case Queues

D.  

Email-to-Case

Discussion 0
Questions 64

The Marketing team at Cloud Kicks uses campaigns to generate product interest. They want custom picklist values for the campaign member Status field for each campaign they run, currently, they ask the administrator to add or delete values, but this is very time consuming.

Which two user permission should allow the Marketing team to customize the campaign member status picklist values themselves?

Choose 2 answers

Options:

A.  

Create and Edit for Campaign Member

B.  

Marketing user feature license

C.  

Customize Application permission

D.  

Edit permission for campaigns

Discussion 0
Questions 65

Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when

a relationship is created between Account and shoe to prevent orphaned shoe records.

What should the administrator do to complete this requirement?

Options:

A.  

Create an indirect lookup

B.  

Create an encrypted lookup

C.  

Create a hierarchical lookup

D.  

Create a master-detail lookup.

Discussion 0
Questions 66

Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR

system. This process needs to be reviewed by managers and directors.

Which two tools should and administrator configure?

Choose 2 answers

Options:

A.  

Quick Action

B.  

Outbound Message

C.  

Approval Process

D.  

Email Alert Action

Discussion 0
Questions 67

Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.

How should an administrator support this request?

Options:

A.  

Use process builder to capture the daily average on each opportunity.

B.  

Add Formula Fields to track Stages on each Opportunity.

C.  

Run the Opportunity Stage Duration report.

D.  

Refresh weekly reporting snapshots for Closed Opportunities.

Discussion 0
Questions 68

Universal Containers (UC) customers have provided feedback that their support cases are not

being responded to quickly enough. UC wants to send all unassigned Cases that have been open for

more than two hours to an urgent Case queue and alert the support manager.

Which feature should an administrator configure to meet this requirement?

Options:

A.  

Case Escalation Rules

B.  

Case Dashboard Refreshes

C.  

Case Scheduled Report

D.  

Case Assignment Rules

Discussion 0
Questions 69

Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals.

the administrator configure to help with these issues?

Options:

A.  

Einstein Activity Capture

B.  

Einstein Opportunity Scoring

C.  

Einstein Search Personalization Einstein Lead Scoring

Discussion 0
Questions 70

Sales managers would like to know what could be implemented to surface important values

based on the stage of the opportunity.

Which tool should an administrator use to meet the requirement?

Options:

A.  

Dynamic forms

B.  

Path key fields

C.  

Opportunity processes

D.  

Workflow rules

Discussion 0
Questions 71

Cloud Kicks has a custom object called Shipments. The Company wants to see all the

shipment items from an Account page. When an Account is deleted, the shipments should remain.

What type of relationship should the administrator make between Shipments and Account?

Options:

A.  

Shipments should have a lookup to Account.

B.  

Accounts should have a lookup to Shipments.

C.  

Shipments should have a master-detail to Accounts.

D.  

Accounts should have a master-detail to Shipments.

Discussion 0
Questions 72

The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.

How should the screen flow be distributed?

Options:

A.  

Page Layout

B.  

Component Filter

C.  

Lightning page

D.  

Home page

Discussion 0
Questions 73

Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit

findings from a property inspection.

Which feature should an administrator place on the page to fulfill this requirement?

Options:

A.  

Related List

B.  

Autolaunched Flow

C.  

Record Detail

D.  

Screen Flow

Discussion 0
Questions 74

The sales team at Ursa Major Solar has asked the administrator to automate an outbound

message.

What should the administrator utilize to satisfy the request?

Options:

A.  

Process builder

B.  

Task assignment

C.  

Workflow rule

D.  

Flow builder

Discussion 0