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Apple Service Fundamentals Question and Answers

Apple Service Fundamentals

Last Update Sep 27, 2025
Total Questions : 57

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Questions 1

Which THREE of the following items are appropriate to use for ESD prevention?

Options:

A.  

Metal work surface

B.  

Power supply discharge tool

C.  

Grounded work mat

D.  

Wrist strap and cord

E.  

Wireless wrist strap

F.  

Static-shielding bags

Discussion 0
Questions 2

You are using a television attached to the HDMI port of a MacBook Pro (Retina, 15-inch Early 2013) but cannot see the menu bar. What section of the Display pane in System Preferences would help with this issue?

Options:

A.  

Overscan/Underscan

B.  

Color Profile

C.  

Detect Displays

D.  

Gather Windows

Discussion 0
Questions 3

The iMac (Late 2012, Early 2013, and Late 2013) display panel is secured to the rear enclosure using adhesive strips. Which of the following tools should be used to cut these strips?

Options:

A.  

Nylon probe tool (black stick)

B.  

Display Removal Tool

C.  

Commercial-grade pizza cutter

D.  

Putty knife

E.  

Access card

Discussion 0
Questions 4

Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?

Options:

A.  

Use only metal screw drivers or fingers as needed to connect or disconnect cables.

B.  

Always wear an ESD wrist or heel strap when working on plugged in systems.

C.  

Be very careful handling the logic board or power supply while the computer is plugged in.

D.  

Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before workingon the computer.

Discussion 0
Questions 5

Examine the image.

Why is it important to remove the two depicted screws when replacing the hard drive in a MacBook Pro (15-inch, Mid 2012)?

Options:

A.  

You cannot remove the connector on the hard drive if youdo not remove these screws.

B.  

You cannot remove the battery cable with these screws installed.

C.  

You will prevent strain on the hard drive flex cable by removing them.

D.  

You will damage the logic board if you do not remove these screws.

Discussion 0
Questions 6

According to the Apple Troubleshooting theory, at which stage should you run a diagnostic?

Options:

A.  

After determining the issue is not hardware

B.  

After determining the issue is Education Opportunity

C.  

After determining the issue is caused by the Environment

D.  

After determining the issue is with the device's Software or Hardware

Discussion 0
Questions 7

Which section of Apple Service Guide contains a diagram for symptoms related to logic board connectors?

Options:

A.  

Quick Checks

B.  

Block Diagram

C.  

Exploded View

D.  

Functional Overview

Discussion 0
Questions 8

Which of the following is a best practice when handling the embedded battery from MacBook Air models'?

Options:

A.  

Use the battery cable or connector to lift the battery.

B.  

Hold the battery carefully by its edges only with two hands.

C.  

Grasp the middle of the battery cells when removing it from the computer.

D.  

Re-cover any punctures or tears in the soft Mylar covering with Kapton tape

Discussion 0
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