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Senior Professional in Human Resources Question and Answers

Senior Professional in Human Resources

Last Update Jan 14, 2026
Total Questions : 280

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Questions 1

Which of the following is the first action for HR to take when assessing the value of adding a formal relocation program to the overall talent acquisition strategy?

Options:

A.  

Consult with relocation service providers and benchmark current trends.

B.  

Work with finance to develop a relocation policy and budget.

C.  

Post positions outside the region to determine interest in relocation.

D.  

Perform an opportunity assessment to understand current reality and business alignment.

Discussion 0
Questions 2

An effective employer branding strategy is aligned with which of the following? (Select TWO options.)

Options:

A.  

Operational efficiencies

B.  

Marketing and customer promise

C.  

Organizational structure

D.  

Hiring and selection processes

E.  

Talent management programs

Discussion 0
Questions 3

To be most effective in supporting an organization’s objectives, HR must participate in developing the organization’s:

Options:

A.  

staffing needs.

B.  

succession plan.

C.  

corporate culture.

D.  

strategic direction.

Discussion 0
Questions 4

The most effective way an organization can optimize Sarbanes-Oxley Act (SOX) controls is to:

Options:

A.  

Manually track compliance to avoid data reliability issues

B.  

Ensure that procedures are in place to prevent policy deviations

C.  

Require vendors to maintain distinct compliance processes

D.  

Direct all feedback through a single channel to ensure awareness

Discussion 0
Questions 5

Assessing the organization's current workforce as part of an HR planning process involves:

Options:

A.  

evaluating current market conditions.

B.  

reviewing training methods for applicability.

C.  

surveying department supervisors about performance.

D.  

taking an inventory of employee skills and capabilities.

Discussion 0
Questions 6

During mergers and acquisitions (MandA), an executive is likely to be protected financially with a:

Options:

A.  

Leveraged buyout

B.  

Divestiture strategy

C.  

Golden parachute

D.  

Stock option

Discussion 0
Questions 7

An organization with a collective bargaining unit is proposing changes in the way that supplemental unemployment benefits are administered. Which of the following is a primary participant in the discussions on the proposed changes?

Options:

A.  

Department of Labor (DOL)

B.  

Union official

C.  

Corporate counsel

D.  

Federal lawmakers

Discussion 0
Questions 8

Which of the following performance appraisal techniques includes written statements about an employee's effective and ineffective behaviors?

Options:

A.  

Graphic rating

B.  

Critical incident

C.  

Forced distribution

D.  

Anchored scale

Discussion 0
Questions 9

An employee can be terminated for declining to join a union if:

Options:

A.  

Section 8(a) of the NLRB has been violated

B.  

The employee’s probationary period has been extended

C.  

The organization is a union shop

D.  

The union dues are reasonable

Discussion 0
Questions 10

During an I-9 audit, the following errors are discovered: three I-9 forms for current employees cannot be located, two forms are missing the employer signature, and all forms are maintained in a shared, unlocked file cabinet.

Completion of new I-9 forms for the three employees whose forms cannot be located will:

Options:

A.  

reduce the penalty by half

B.  

sufficiently correct the error

C.  

mandate a minimum penalty

D.  

demonstrate a good faith effort

Discussion 0
Questions 11

Which of the following is the best way for HR to gain credibility?

Options:

A.  

Assess organizational structures for potential improvements.

B.  

Redesign the HR department's compliance management process.

C.  

Analyze and interpret the implications of risk-aversion decisions.

D.  

Measure the cost and effectiveness of its products and services.

Discussion 0
Questions 12

In a unionized setting, a tripartite arbitration panel normally includes:

Options:

A.  

the employer, the employee, and a neutral outside party.

B.  

the union representative, the employer representative, and a neutral outside party.

C.  

the union representative, the employer representative, and the employee.

D.  

a trade association representing the employer, the Federal Mediation and Conciliation Service, and any representative of the employee's choosing.

Discussion 0
Questions 13

Employment branding is most useful in:

Options:

A.  

Developing advertising budgets

B.  

Succession planning

C.  

Measuring organizational performance

D.  

Conveying the organization's values to new hires

Discussion 0
Questions 14

After an election is ordered by the NLRB, which of the following management efforts could constitute an unfair labor practice by the employer?

Options:

A.  

Comments by front-line supervisors to individual employees that the union will be costly since its only source of funds will be union members

B.  

Small group meetings held immediately after the beginning of the work shift on election day in which supervisors discuss why employees should vote “no”

C.  

Department meetings during working hours where the plant manager states that all promises are subject to negotiation

D.  

Written fact sheets distributed weekly comparing wages to those of another plant that voted the union out

Discussion 0
Questions 15

When developing an onboarding program, which components most positively impact employee retention? (Select TWO options.)

Options:

A.  

Offering self-directed training sessions

B.  

Providing employees multiple wellness programs

C.  

Enrolling employees in the 401(k) plan automatically

D.  

Connecting employees with the organization’s mission

E.  

Assisting employees in developing long-term relationships

Discussion 0
Questions 16

The most important component in an effective crisis management plan is that it be designed for:

Options:

A.  

flexible decision-making.

B.  

remote access to organization data.

C.  

extended leaves of absence.

D.  

bottom-up communication.

Discussion 0
Questions 17

An important characteristic found in effective leaders is:

Options:

A.  

a focus on accepted methods and practices.

B.  

the ability to delegate assignments equally.

C.  

rapid decisiveness with minimal input from others.

D.  

the willingness to view mistakes as learning opportunities.

Discussion 0
Questions 18

(Corrected Question for Clarity and SPHR Alignment)

Which of the following are primary actions of an effective manager? (Select TWO options.)

Options:

A.  

Tie incentives to input instead of output.

B.  

Assign numerical ratings to each team member.

C.  

Align performance goals with team collaboration.

D.  

Identify creative rewards to recognize contributions.

E.  

Align frequency of feedback with organizational milestones.

Discussion 0
Questions 19

Which of the following agreements is most likely to protect trade secrets when a key employee is recruited by a competitor?

Options:

A.  

Privacy

B.  

Non-solicitation

C.  

Non-disclosure

D.  

Proprietary

Discussion 0
Questions 20

A market-driven compensation system is determined by the:

Options:

A.  

regional labor statistics indicator.

B.  

rate most employers in the area are paying.

C.  

value of the position to the organization.

D.  

federal wage and hour laws.

Discussion 0
Questions 21

New employees are asked to respond to a survey after 90 days of employment. Several have expressed frustration or disappointment with the onboarding process and report feeling lost and needing to “find their own way.” Onboarding currently consists of spending the first day with HR learning about benefits, filling out paperwork, beginning work in their new roles, and attending a few meetings throughout the department and organization.

A manager can most positively influence new hire engagement by:

Options:

A.  

providing tours to other departments.

B.  

encouraging flexible work hours and job rotations.

C.  

providing more input into the onboarding materials.

D.  

being available for frequent check-ins and meetings.

Discussion 0
Questions 22

Which of the following formulas is used to calculate the number of sales positions required to achieve desired sales goals?

Options:

A.  

Option A

B.  

Option B

C.  

Option C

D.  

Option D

Discussion 0
Questions 23

Higher levels of employee engagement lead to:

Options:

A.  

fewer workplace injuries and accidents.

B.  

increased training participation.

C.  

lower absenteeism and higher profits.

D.  

more interest in career development plans.

Discussion 0
Questions 24

The best action for HR to take when addressing disparities found in a pay equity audit is:

Options:

A.  

Promote underrepresented employees

B.  

Establish compensation benchmarks

C.  

Take immediate steps to close gaps

D.  

Increase the use of diverse hiring sources

Discussion 0
Questions 25

HR can best support the decision to hire additional staff by:

Options:

A.  

analyzing attrition rates.

B.  

creating new competency profiles.

C.  

performing a skill gap assessment.

Discussion 0
Questions 26

When conducting due diligence for a potential acquisition, which of the following is HR's most important consideration?

Options:

A.  

Leadership hierarchy

B.  

Organizational culture

C.  

Ability to merge benefits plans

D.  

Existing severance requirements

Discussion 0
Questions 27

What are the best steps for HR to take when two employees are engaged in an intimate relationship? (Select TWO options.)

Options:

A.  

Refer to the organization policy.

B.  

Determine reporting relationships.

C.  

Counsel each employee on the situation.

D.  

Do nothing as they are both consenting adults.

E.  

Relocate one of the employees to another team.

Discussion 0
Questions 28

The success of employee wellness programs in decreasing healthcare costs is most dependent on:

Options:

A.  

the participation of high-risk employees.

B.  

follow-up case management.

C.  

consistent employee satisfaction.

D.  

frequent communication of risk factors.

Discussion 0
Questions 29

Which organizational structure is best suited to supporting employee growth under a culture of creativity, learning, and growth?

Options:

A.  

Flat

B.  

Matrix

C.  

Divisional

D.  

Hierarchical

Discussion 0
Questions 30

An HR director has been hired by a high-technology business that has been growing at a rapid rate. There are 300 professional employees in manufacturing and 80 in clerical and laboratory support. There has been no formal human resource function in the past, with each department head controlling the hiring, salary adjustments, and other details of that department. There are no established working hours except for non-exempt employees and the work environment is very informal in dress and supervisory relationships. The president wants the new director to identify the key areas of importance. To plan for future staffing needs, the first step should be to:

Options:

A.  

Design new compensation systems

B.  

Develop an employee skills inventory

C.  

Redesign the employee activities committee

D.  

Evaluate the current succession planning system

Discussion 0
Questions 31

The most significant benefit of measuring the results of a training program is knowing:

Options:

A.  

How the training affected organizational performance

B.  

How the training changed the participant’s behavior

C.  

That the participant was satisfied with the training

D.  

That the participant actually learned a new skill

Discussion 0
Questions 32

Which of the following is the most important way to engage employees early in their careers?

Options:

A.  

Ensure they meet as many people as possible

B.  

Require them to participate in an extensive onboarding program

C.  

Assign them to quality projects that make an impact

D.  

Focus their work on day-to-day, low-risk tasks to support learning

Discussion 0
Questions 33

Characteristics that best define successful mentors include:

Options:

A.  

excellent communication and interpersonal skills.

B.  

previous service in a senior position in the organization.

C.  

a willingness to help others learn, achieve, and advance.

D.  

job proficiency, adaptability, and flexibility.

Discussion 0
Questions 34

The balanced scorecard is designed to facilitate organizational change by:

Options:

A.  

Analyzing both internal processes and financial results

B.  

Comparing performance measures to productivity ratios

C.  

Contrasting total quality initiatives with customer feedback

D.  

Measuring customer satisfaction before and after the change

Discussion 0
Questions 35

Which of the following are the primary factors that would contribute to a hiring manager’s decision to extend an offer above the midpoint of a salary range? (Select TWO options.)

Options:

A.  

The candidate has the needed level of experience for the position

B.  

The candidate has a strong skill set including specialized certifications

C.  

The position is of average complexity and competition is high for talent

D.  

The position has some complexity and competition is moderate for talent

E.  

The candidate currently works in a similar position with a direct competitor

Discussion 0
Questions 36

Impact objectives are a critical measure of HR program effectiveness because they describe expected:

Options:

A.  

return on investment.

B.  

on-the-job changes.

C.  

proficiency gains.

D.  

business outcomes.

Discussion 0
Questions 37

Which of the following factors is key to a successful compensation strategy?

Options:

A.  

Balanced budget projection

B.  

Streamlined turnover metrics

C.  

Alignment with business goals

D.  

Improved performance evaluation

Discussion 0
Questions 38

The primary reason organizations develop reward strategies is to:

Options:

A.  

Reduce conflicting incentives

B.  

Realize cost savings and benefits

C.  

Improve opportunities for achieving business goals

D.  

Strengthen customer loyalty and commitment

Discussion 0
Questions 39

The primary goal of executive coaching is to produce changes in:

Options:

A.  

organizational vision

B.  

strategic direction

C.  

managerial behavior

D.  

executive strategy

Discussion 0
Questions 40

Which kind of analysis is used when an organization is researching the possibility of replacing three workers with a machine capable of producing more units per hour?

Options:

A.  

Total quality

B.  

Production output

C.  

Cost-benefit

D.  

Six Sigma

Discussion 0
Questions 41

When arbitrators review issues in a labor dispute, careful consideration is given to:

Options:

A.  

conditional offers previously rejected

B.  

past grievances and resolutions

C.  

written agreements and past practice

D.  

written transcripts of negotiation sessions

Discussion 0
Questions 42

In designing a total compensation strategy, organizations should first consider:

Options:

A.  

The use of consultants to advise HR on the proper strategy to use

B.  

Pay rates and the cost of current health and welfare plans

C.  

The total rewards system used by major competitors

D.  

A plan to support overall goals and objectives

Discussion 0
Questions 43

Assessing alignment between the organization's vision and HR processes can best be achieved by:

Options:

A.  

Engaging with stakeholders

B.  

Conducting exit interviews

C.  

Coordinating an external audit

D.  

Requiring compliance monitoring

Discussion 0
Questions 44

Experience rating in the employee benefits area refers to:

Options:

A.  

qualifications of the employee benefit contract administrators.

B.  

claim history of a medical/dental plan for the preceding plan year.

C.  

cumulative history of a firm’s plan since inception.

D.  

cumulative history of a region’s healthcare plan since inception.

Discussion 0
Questions 45

HR can best facilitate a successful change initiative by (Select TWO options):

Options:

A.  

Developing plans for organizational restructure

B.  

Ensuring clear and thorough communication

C.  

Establishing a sense of urgency

D.  

Mitigating resistance to change

E.  

Identifying a clear vision

Discussion 0
Questions 46

When developing a compensation strategy, HR must first decide whether to:

Options:

A.  

provide cost-of-living increases.

B.  

lead, lag, or match the market.

C.  

implement pay for performance practices.

D.  

use a competency-based pay approach.

Discussion 0
Questions 47

Which of the following actions should be taken first when a hiring manager sees very few qualified candidates among the pool that have met the pre-screening requirements?

Options:

A.  

Confirm accuracy of job descriptions

B.  

Open position to greater audience

C.  

Target specific applicant pools

D.  

Seek an increase in salary range

Discussion 0
Questions 48

Data to be benchmarked must:

Options:

A.  

reflect a clear values statement.

B.  

be measurable and realistic.

C.  

include indicators of past performance.

D.  

identify feasible alternatives.

Discussion 0
Questions 49

When designing onboarding experiences for newly hired senior executives, which element is most frequently overlooked?

Options:

A.  

Integrating previous and current business processes

B.  

Establishing relationships with line employees

C.  

Understanding talent management strategy

D.  

Communicating informal processes and practices

Discussion 0
Questions 50

The success of employee wellness programs in decreasing healthcare costs is most dependent on:

Options:

A.  

the participation of high-risk employees

B.  

follow-up case management

C.  

consistent employee satisfaction

D.  

frequent communication of risk factors

Discussion 0
Questions 51

Business plans support organizational decisions when they are used as a:

Options:

A.  

Market-defining guideline

B.  

Guiding and supporting document

C.  

Narrative nonfinancial strategy

D.  

Snapshot of financial goals

Discussion 0
Questions 52

Which of the following options represents a state of complete transformation by both the acquiring and the acquired organization?

Options:

A.  

A

B.  

B

C.  

C

D.  

D

Discussion 0
Questions 53

As a result of the filing, which of the following is one of the first actions the National Labor Relations Board (NLRB) will take?

Options:

A.  

Conduct an on-site investigation.

B.  

Gather evidence related to the complaint.

C.  

File criminal charges against the organization.

D.  

Impose alternative dispute resolution.

Discussion 0
Questions 54

During implementation of a successful merger or acquisition, HR adds the most value by:

Options:

A.  

Implementing a strategic hiring plan

B.  

Conducting cultural audits of both organizations

C.  

Establishing retention plans for critical employees

D.  

Investing in change management training

Discussion 0
Questions 55

The first step in selecting human resource metrics to be collected is determining:

Options:

A.  

how to protect employee privacy.

B.  

the availability of information for collection.

C.  

HR's role in data collection and/or analysis.

D.  

the purpose for which data would be used.

Discussion 0
Questions 56

The primary benefit of implementing a self-service application in a human resource information system (HRIS) is:

Options:

A.  

Reduced payroll costs

B.  

Improved efficiencies

C.  

Decreased errors in record-keeping

D.  

Increased security of personnel data

Discussion 0
Questions 57

An employee with previously good attendance and performance reviews is exhibiting increased incidences of tardiness, absenteeism, and mistakes. The manager suspects that the employee may have a drinking problem. When conducting an investigation, HR should initially refer to:

Options:

A.  

Past practices and EEOC guidelines

B.  

The Drug-Free Workplace Act and EAP

C.  

EAP guidelines and ADEA

D.  

The ADA and the organization’s policy

Discussion 0
Questions 58

Enterprise risk management (ERM) has which two characteristics?

Options:

A.  

Projection and analysis

B.  

Reliability and loss ratio

C.  

Identification and assessment

D.  

Insurance and damage control

Discussion 0
Questions 59

Which of the following is most likely to be increased by improving organizational health?

Options:

A.  

Organizational culture

B.  

Manager tenure

C.  

Employee performance

D.  

Organizational productivity

Discussion 0
Questions 60

Which of the following measures do high-performing organizations use to determine the success of talent investment? (Select TWO options.)

Options:

A.  

Financial performance

B.  

Benefits utilization

C.  

Employee engagement

D.  

Compa-ratio

E.  

Number of referrals

Discussion 0
Questions 61

In disaster recovery planning, which of the following is most relevant to a business impact analysis?

Options:

A.  

Identifying critical functions

B.  

Confirming total employee headcount

C.  

Accounting for property and equipment

D.  

Increasing casualty insurance coverage

Discussion 0
Questions 62

An organization is shifting from a bureaucratic culture to one emphasizing creativity, learning, and growth.

The anticipated behavioral outcome of this cultural shift is reflected in:

Options:

A.  

higher tolerance for failure.

B.  

risk-conscious project planning.

C.  

courteous and caring interactions.

D.  

support for risk-averse employees.

Discussion 0
Questions 63

The best place to start when developing a diversity, equity and inclusion (DEI) program is to:

Options:

A.  

Submit a budget request

B.  

Review business unit metrics

C.  

Conduct a needs assessment

D.  

Enlist organizational champions

Discussion 0
Questions 64

Identifying an organization’s Knowledge, Skills, and Abilities (KSAs) allows HR to:

Options:

A.  

conduct an environmental scan.

B.  

determine market position.

C.  

plan future staffing needs.

D.  

reduce training within departments.

Discussion 0
Questions 65

One way to ensure the proper assignment of points to compensable factors is to:

Options:

A.  

Weigh all factor groups equally

B.  

See what other companies do

C.  

Provide descriptive statements for each degree level

D.  

Use outside consultants in the job evaluation process

Discussion 0
Questions 66

Which of the following is the best efficiency measure when evaluating an organization's staffing process?

Options:

A.  

Number of applicants hired

B.  

Candidates' offer acceptance rate

C.  

Hiring managers' satisfaction with selection pool

D.  

Average time between requisition and acceptance

Discussion 0
Questions 67

Which of the following is the purpose of the business impact analysis when creating a business continuity plan?

Options:

A.  

To evaluate the potential effects of a disruption to an organization’s critical business operations

B.  

To identify time-sensitive or critical business functions, processes, and associated resources

C.  

To determine the impact of data loss or plan for data backup in the event of hardware failure

D.  

To establish a public relations communication plan in the event of an emergency

Discussion 0
Questions 68

Paying people for what they are capable of doing rather than the tasks they are specifically assigned is a characteristic of which type of pay program?

Options:

A.  

Merit

B.  

Seniority

C.  

Skill-based

D.  

Job content based

Discussion 0
Questions 69

Customized target market competition, cafeteria reward systems and performance management are major considerations in re-engineering:

Options:

A.  

Recruitment strategies

B.  

Succession plans

C.  

HR audit procedures

D.  

Compensation systems

Discussion 0
Questions 70

The analysis phase of instructional design is used to determine:

Options:

A.  

Training delivery methods

B.  

Which evaluation system to use

C.  

The budget for the project

D.  

What skills need to be taught

Discussion 0
Questions 71

Using the same onboarding scenario, how does the HR Director ensure that new hires get the information and training needed to sustain engagement?

Options:

A.  

Profile new hires in internal newsletters and websites.

B.  

Continue to emphasize performance goals and expectations.

C.  

Implement programs that support managers in acclimating new hires.

D.  

Create an onboarding checklist to verify the completion of orientation paperwork.

Discussion 0
Questions 72

A risk reduction strategy that many organizations use for terminated vested participants or retirees of a defined benefit pension plan is to:

Options:

A.  

Increase the retirement age

B.  

Reduce benefit contributions

C.  

Provide lump sum payouts

D.  

Terminate the plan

Discussion 0
Questions 73

An organization with a high capacity for self-analysis is likely to:

Options:

A.  

expand.

B.  

downsize.

C.  

be acquired.

D.  

experience turnover.

Discussion 0
Questions 74

An example of action learning as an organizational development tool would be:

Options:

A.  

Small teams addressing real workplace problems

B.  

Evaluating a standardized operation or process

C.  

Participating in self-awareness exercises

D.  

Ongoing group sensitivity training

Discussion 0
Questions 75

What are the revenue per full-time equivalent (FTE) and HR expense per FTE ratios for the fiscal year?

(Revenue = $500M, 2,000 FTEs, 60% of $300M in expenses is HR expense = $180M)

Options:

A.  

$120,000 and $72,000

B.  

$150,000 and $72,000

C.  

$200,000 and $90,000

D.  

$250,000 and $90,000

Discussion 0
Questions 76

Which group is ultimately responsible for carrying out a successful crisis management plan?

Options:

A.  

Emergency response team

B.  

Senior leadership

C.  

Managers at all levels

D.  

Internal safety department

Discussion 0
Questions 77

An employee with previously good attendance and performance reviews is exhibiting increased incidences of tardiness, absenteeism, and mistakes. The manager suspects that the employee may have a drinking problem. In investigating this situation, the first consideration is to:

Options:

A.  

Conduct “for cause” substance testing and refer to the EAP

B.  

Evaluate the employee’s conduct and behavior against performance and disciplinary standards

C.  

Verify that the employee has signed an acknowledgment of receipt of organizational policies

D.  

Conduct co-worker and supervisor interviews related to the employee’s behavior

Discussion 0
Questions 78

What type of restrictive covenant is primarily intended to protect an employer against an employee's misuse of company trade secrets and other confidential information?

Options:

A.  

Non-disclosure agreement

B.  

Non-compete agreement

C.  

Uniform Trade Secrets Act

D.  

Statutory trademark

Discussion 0
Questions 79

Following an investigation of sexual harassment, the accused employee is given disciplinary counseling. The employee refuses to sign the counseling and discloses that the inappropriate behavior was caused by medication taken for a mental disability.

If the organization decides to retain the employee, which of the following is the best course of action to reintroduce the employee to the work site?

Options:

A.  

Transfer the complainant to another department to distance them from the offender.

B.  

Require the employee to disclose any changes in medication to the employer.

C.  

Reassure the victim, communicate the plan, and address any concerns.

D.  

Provide enough details to the employee's supervisor to mitigate future occurrences.

Discussion 0
Questions 80

What is the target demographic of an organization with a total rewards package that includes at-market pay and a high professional development budget?

Options:

A.  

Highly skilled individuals

B.  

New college graduates

C.  

Executive leadership

D.  

Middle management

Discussion 0
Questions 81

The main reasons to use a coaching style of leadership are to help: (Select TWO options.)

Options:

A.  

the team drive results faster.

B.  

the team become self-reliant.

C.  

direct change in business operations.

D.  

increase profitability of a product line.

E.  

align priorities of the team to the organization.

Discussion 0
Questions 82

Which of the following metrics is most likely to be associated with social learning?

Options:

A.  

Percent of employees completing courses

B.  

Percent of employees identified as high potentials

C.  

Number of mentor-mentee relationships established

D.  

Number of employees completing formal assessments

Discussion 0
Questions 83

Which of the following is the most compelling reason to use noncash rewards?

Options:

A.  

The process for giving noncash rewards is easier.

B.  

Other types of incentives are often more cost-effective.

C.  

Cash is not always seen by employees as the most powerful motivator.

D.  

Cash bonuses can come to be viewed by employees as an entitlement.

Discussion 0
Questions 84

Which component is key when developing organizational alignment?

Options:

A.  

Process redesign

B.  

Lean practices

C.  

Six Sigma

D.  

Consistent behaviors

Discussion 0