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EXIN BCS Service Integration and Management Question and Answers

EXIN BCS Service Integration and Management

Last Update May 18, 2024
Total Questions : 40

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Questions 1

What is an objective of the Discovery and Strategy stage of theSIAM roadmap?

Options:

A.  

complete the design of the SIAM model

B.  

establish the SIAM transition project

C.  

put in place and in use the new SIAM model

D.  

obtain full approval of the SIAM model

Discussion 0
Questions 2

What is a practice associated with creating a tooling strategy?

Options:

A.  

ease of adding and removing business requirements

B.  

ease of adding and removing data dictionaries

C.  

ease of adding and removing service providers

D.  

ease of adding and removing SLA’s

Discussion 0
Questions 3

Which process records and manages service issues that are interrupting theavailability of a service?

Options:

A.  

change management

B.  

incident management

C.  

problem management

D.  

request fulfillment

Discussion 0
Questions 4

What is a benefit ofadopting SIAM for an organization?

Options:

A.  

SIAM enables effective contracts between the service integrator and the service providers.

B.  

SIAM makes service providers accountable for the end-to-end delivery of services.

C.  

SIAM provides a single point of control for the integrated delivery of services.

D.  

SIAM provides service providers with a tool to support their internal processes.

Discussion 0
Questions 5

The service desk for a particular SIAM ecosystem is provided by an internal service provider.

Who is responsible for managing the performance of the service desk against their service targets?

Options:

A.  

customer organization

B.  

internal service provider

C.  

retained capabilities

D.  

service integrator

Discussion 0
Questions 6

In which stage of the SIAM roadmap should an organization start tocreate their business case for SIAM?

Options:

A.  

Discovery and Strategy

B.  

Implement

C.  

Plan and Build

D.  

Run and Improve

Discussion 0