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Salesforce Updated FSL-201 Exam Blueprint, Syllabus and Topics

Salesforce - Implementing Field Service Lightning

Last Update Apr 17, 2024
Total Questions : 105

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Salesforce FSL-201 Exam Overview :

Exam Name Salesforce - Implementing Field Service Lightning
Exam Code FSL-201
Official Information https://trailhead.salesforce.com/en/academy/classes/fsl201-implement-salesforce-field-service/
See Expected Questions Salesforce FSL-201 Expected Questions in Actual Exam
Take Self-Assessment Use Salesforce FSL-201 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Salesforce FSL-201 Exam Topics :

Section Weight Objectives
Course Orientation  
  • Course Introduction
  • Certification Overview
  • Field Service Definitions and Video
AW Computing Overview  
  • Explain the Business Reason Why AW Computing Has Purchased FSL
  • Describe the Framework for a Field Service Project Team
  • Reference Your Action Items for the Course
FSL Overview  
  • Identify Field Service Management Challenges and Determine How Field Service Can Overcome Those Challenges and Meet KPIs
  • Describe What Connected Field Service Looks Like
  • Complete Prerequisite Exercises
  • Explain the Main Components, Capabilities, and Data Model of FSL
FSL Initial Configuration  
  • Identify the Features Within the Field Service Settings Tab
  • Identify the Permission Sets We Assign to Each License, the Profiles and Permission Sets We Assign to Our Users, and Why We Do This
  • Describe Geocoding and Data Integration Rules Within Field Service
  • Complete Prerequisite Exercises
Plan for FSL  
  • Ask the Essential Questions Before Setting up Field Service
FSL Main Elements  
  • Set up All Field Service Main Elements
  • Define Operating Hours
  • Explain Service Territories
  • Recognize the Importance of Required Skills
  • Discuss How Work Orders Behave and Interact with Other Objects
  • Explain the Service Resources Data Flow
  • Describe the Field Service Location and Product Data Flow
FSL Scheduling and Policies  
  • Complete All Exercises Related to Field Service Scheduling and Policies
  • Identify Work Rules and Service Objectives
  • Identify Scheduling Policies Included in Field Service
  • Define the Difference Between the Service Appointment and Work Order
FSL Contractors  
  • Complete All Exercises Related to Contractors
  • Explain Capacity with Contractors and How to Give Contractors First Preference
  • Describe the Service Appointment Lifecycle and Related Status Transitions
Dispatcher Console  
  • Complete All Exercises Related to the Dispatcher Console
  • Explore the Capabilities of the Dispatcher Console
  • Book and Manage Service Appointments
  • Track and Monitor Service Resources
  • Describe the Schedule Optimization Model
Mobile Field Technicians  
  • Explain the Business Flow of a Case to Work Order to Service Appointment
  • Identify the Key Tasks Performed by Each Field Service Role (Customer, Agent, Dispatcher, Field Tech, and Admin)
  • Describe How Field Technicians Manage Their Service Appointments Using the Field Service Mobile App
  • Complete Reporting and Mobile Exercises
Review and Resources  
  • Test Your Knowledge with Field Service Review Questions
  • Access Field Service Resources

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