Salesforce Certified Sales Representative (SP25)
Last Update Jul 10, 2025
Total Questions : 125
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A new sales representative is struggling to fill the top of their sales funnel.
What is the potential benefit of revisiting dead opportunities?
A sales representative qualifies a prospect before moving to the next stage of the sales process.
What key factors should a sales rep consider when assessing the probability of winning the business?
When assessing the risks and opportunities of a deal, why is it important to consider the duration of a contract?
A sales representative is using a creative problem-solving process to help their customer uncover breakthrough solutions.
What is the name of this approach?
In addition to learning more about customers, what does customer-centric discovery allow a sales representative to do?
A sales representative is having a difficult time identifying the root cause of their customer's issue. Thesales rep knows they need to first acknowledge the customer's experience and perspective.
What is the recommended action the sales rep should take next?
A company uses the BANT model for sales qualification.
What does BANT indicate to sales representatives?
A sales representative is trying to engage a prospect who is unresponsive to cold calls.
Which approach can the sales rep take as an alternative to build interest and align on why a solution meets the prospect's needs?
A sales representative is aware of an upcoming end-of-contract period for a key customer.
How should the sales repadapt their sales activities to address this change?
A sales representative is showing their customer how they can reduce their costs and improve productivity.
What is being delivered?
A new sales representative is taking over an account and has a goal to develop a relationship with the key stakeholders previously managed by a different sales rep.
What is the first step to building trust with these stakeholders?
Which element should a sales representative understand todetermine if a sale quota is attainable?
Universal Containers (UC) is starting its third fiscal quarter and wants to ensure its sales representatives' territory plans will be successful.
Which activity should UC and its sales reps review mid-year to ensure success?
Why is it important for a sales representative to follow their company's salesmethodology?
Why is collaborating with departments such as marketing and service crucial to generating a new pipeline?
Asales representative just closed a deal and wants to make sure the customer is set up for success.
How can the sales rep ensure the customer has a great experience with the product?
A sales representative's existing customer is opening offices in new regions.
What should the sales rep focus on to increase the contract value?
A sales representative plans to attend a large industry conference.
How can the sales repensure the largest return on investment for attending the conference?
After a successful sale of their latest software product, a sales representativewants to nurture their long-term relationship with the customer by driving product
adoption.
What success metric for product adoption can the sales rep use?
Leadership at Universal Containers is pressuring sales representatives to maintain a healthy pipeline,
Which best practice can the sales reps use to satisfy management?
A sales representative closed a deal with a customer 6 months ago. The customer is now experiencing issues with the solution and the sales rep is trying to assess the customer's realized value.
What should the sales rep do?
What should the sales rep focus on to create and maintain a trusted connection that supports the customer's strategic priorities and requirements?
A sales representative is given an objection and shows respect for the customer's opinion.
What level of listening is the sales rep leveraging?
When assigned a new sales territory, what is the first step toprioritizing selling efforts?
How can the sales rep work with marketing to improve the health of their pipeline?
A sales representative wants to prioritize their leads based on the likelihood to buy.
Which leads should be given the highest priority?
What can help a sales representative frame a solution around acustomer's business challenges?
After a sales representative presents a proposal, the customer mentions return on investment as one of their concerns.
Which objection category does this fall into?
Which communication approach has a higher likelihood of achieving a customer relationship built on trust?
A sales representative is working on an opportunity that has recently progressed to a more advanced stage in the deal lifecycle.
Which action should the sales rep take to ensure accurate forecasting?
A sales representative is using elicitation techniques to gain a better understanding of their customer's business strategies, goals, initiatives, and challenges.
What are three elicitation techniques the sales rep should use?
How doesunderstanding a customer's business strategies and goals help a sales representative scope a solution?
Which aspects of a prospect's buying culture and climate should a sales representative consider as part of the qualificationprocess?
A sales representative works at a heavily siloed company and is unable to gather insights for renewals.
How should the sales rep improve data integrity in the pipeline working across silos?
A sales representative wants to interact with prospects on platforms they use regularly.
Which approach should the sales rep take?
TESTED 10 Jul 2025
