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Salesforce Communications Cloud Accredited Professional (AP) Exam Question and Answers

Salesforce Communications Cloud Accredited Professional (AP) Exam

Last Update May 8, 2024
Total Questions : 77

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Questions 1

Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

Options:

A.  

Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product

B.  

Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory

C.  

Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.

D.  

Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product

Discussion 0
Questions 2

UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?

Options:

A.  

To identify the risk of hitting governor limit with the production load

B.  

To identify the data error that was not surfaced during testing with subset of data

C.  

To identify the metadata related error not previously seen with a subset of data

D.  

To understand how long, the data load in production should take

Discussion 0
Questions 3

Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel’s Communication Cloud.

Options:

A.  

Use Cart Based APIs

B.  

Use Digital Commerce APIs

C.  

Use CPQAppHandler Methods

D.  

Use EPC APIs

Discussion 0
Questions 4

Universal containers want to include Product A every time they sell the bundle B. Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

Options:

A.  

Configure the cardinality Min as 0, Max 1 and default as 1.

B.  

Configure the cardinality Min as 1, Max 1 and default as 1

C.  

Add an Auto Add rule to include product A with bundle B

D.  

Add a Recommendation rule for Product A when bundle B is added

Discussion 0
Questions 5

UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

Options:

A.  

Create one decomposition relationship each from all commercial offerings to the same technical product

B.  

Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item

C.  

Create one decomposition relationship each via one parent class product from all commercial offerings

D.  

Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.

Discussion 0
Questions 6

UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.

What two action a consultant shall recommend once the load is completed in production?

Options:

A.  

Analyze and resolve any errors that were encountered and perform additional data load for any failed records

B.  

Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness

C.  

Inform the business that data migration is completed and errors resolved in development

D.  

Raise support case to retrieve a data load report to summarize the data load.

Discussion 0
Questions 7

ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

Options:

A.  

Keep the number of attribute on the product low, avoid big picklist and direct assignments.

B.  

Advise them to use picklist attribute with multiple pick lists values instead of configuring new products

C.  

Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.

D.  

Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules

Discussion 0
Questions 8

ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

Options:

A.  

Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration

B.  

Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.

C.  

Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management

D.  

Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure

Discussion 0
Questions 9

Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV’s attribute to be changes to gold if account’s SLA field value is ‘Gold’. What solution does consultant recommend to achieve the requirement?

Options:

A.  

Advance Rules

B.  

Attribute Rules

C.  

Context Rules

D.  

Compatibility Rules

Discussion 0
Questions 10

Universal containers is a communication service provider using communication cloud. A member of UC’s legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

Options:

A.  

Which of the products are inactive?

B.  

Are there customer specific offerings?

C.  

Can we rationalize products to a smaller number?

D.  

Which of the provided products are still actively sold?

Discussion 0
Questions 11

A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

Options:

A.  

Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration

B.  

Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last

C.  

UX experience is the most important. Fully design and validate the UX before designing the integration step

D.  

Exact data in integration is an input to the ux design. Detailed Design of the integration… can start

Discussion 0
Questions 12

Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

Options:

A.  

Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL

B.  

Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.

C.  

Configure a Callout Orchestration item using the enhanced system interface

D.  

Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.

Discussion 0
Questions 13

United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

Options:

A.  

Bundle the similar product together to reduce the volume

B.  

Make use of object types and attributes to better handle scalability using EPC functionality.

C.  

Rationalize the product catalog by identifying duplicates and legacy products that can be removed

D.  

Mark the orderable flag on the legacy system to false so that they cannot be used.

Discussion 0
Questions 14

An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

Options:

A.  

Service Entitlement

B.  

Service Account

C.  

Contract Line Item

D.  

Subscription

Discussion 0
Questions 15

UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement

Options:

A.  

Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global

B.  

Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order

C.  

Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item

D.  

Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.

Discussion 0
Questions 16

A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

Options:

A.  

Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well

B.  

Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.

C.  

Product Model use hierarchical modeling which is natively supports EPC

D.  

Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.

E.  

This type of modeling is not supported in EPC and modular should follow a flat modelling technique.

Discussion 0
Questions 17

A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

Options:

A.  

Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.

B.  

Use Apex to be able to send the customized payload and interpret the response

C.  

Attach an Omniscript ta task and handle the integration manually

D.  

Recommend that this step to be handled manually by having the user navigation to the fulfillment system’s native UI …….logic

Discussion 0
Questions 18

UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

Options:

A.  

Custom API via lightening Out

B.  

Digital commerce SDK

C.  

Digital Commerce API

D.  

Cart Based API using Omni Out

Discussion 0
Questions 19

A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

Options:

A.  

Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered

B.  

Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered

C.  

Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered

D.  

Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered

Discussion 0
Questions 20

ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.

Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

Options:

A.  

Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.

B.  

Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.

C.  

Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ……trigger on custom object to insert product and related records in the product catalog.

D.  

Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.

Discussion 0
Questions 21

Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:

•Product must be grouped during decomposition in order to send products to the billing system based on location

•After grouping the ordered items based on location, send the respective codes to same billing system for each location

Which three steps should a consultant take when designing a solution for these requirement?

Options:

A.  

Split the order into multiple order and group order items based on the service location

B.  

Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

C.  

Use the CPQ multisite feature and group the service locations and create orders for each group

D.  

After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items

Discussion 0
Questions 22

T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.

UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

Options:

A.  

Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website

B.  

Manage product catalog in communication cloud and periodically synchronize the web channels automatically

C.  

Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.

D.  

Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.

Discussion 0
Questions 23

An organization is requesting a negotiated price from UT in their quote for the order

which two business flows should UT have in place in communication cloud to meet the customer requirement?

Options:

A.  

Design order capture and order fulfillment flows

B.  

Design a quoting flow to negotiate price and discount approval process.

C.  

Design a contract creation and contract renewal flows

D.  

Design opportunity management flows and convert the opportunity to quote.

Discussion 0