A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting

one event per month and want to be able to report on campaign ROI by month and series.

How should the administrator set up the Campaign to simplify reporting?

The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce.

What should the administrator do to identify why the user Is unable to log in?

The administrator at cloud kicks has been told that users are unable to add repeating tasks

in salesforce.

Which two solutions the administrator use to ensure users are able to do this?

Choose 2 Answers

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the

UC customer support team. The same team will now be working some of UC's Cases.

Which two options should the administrator use to help the support team?

Choose 2 answers

The administrator at Cloud Kicks has created an approval process for time off requests.

Which two automated actions are available to be added as part of the approval process?

Choose 2 answers

Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.

Which Solution Should be administrator suggest to meet this requirement?

Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple

cases.

Which two users are able to fulfill this request?

Choose 2 answers

The sales team at Ursa Major Solar has asked the administrator to automate an outbound

message.

What should the administrator utilize to satisfy the request?

An administrator at Universal Container needs an automated way to delete records based on

field values.

What automated solution should the administrator use?

Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The

administrator has discovered been changing the source reports.

Which two actions should the administrator take to preserve the integrity of the source reports?

Choose 2 answers

The IT manager at universal Containers is doing an audit of the systems security.

Mow should the administrator provide a summary of the org's security health?

Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, a captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers son receive a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues.

How should the administrator configure Salesforce to capture the expiration date of the warranty?

An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.

What are two considerations for this configuration?

Choose 2 answers

DreamHouse reality has an approval process. A manager attempts to approve the record but

receives an error.

What should an administrator review to troubleshoot this request?

What will happen to the Chatter post in this situation?

The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the

Contact when leads are converted.

Which two items should the administrator do to make sure these values are populated?

Choose 2 answers

A sales rep has left the company and an administrator has been asked to re-assign all their accounts

and opportunities to a new sales rep and keep the teams as is.

Which tool should an administrator use to accomplish this?

An administrator wants to create a form in Salesforce for users to fill out when they lose a client.

Which automation tool supports creating a wizard to accomplish this goal?

Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only

access to the Campaign object. A few marketing users now require comprehensive edit access on

Campaigns.

How should an administrator fulfil this request?

Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its

marketing campaigns.

How should an administrator deliver this information?

An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90

days. The file should include the Opportunity Name, ID, Close Date, and Amount.

How should the administrator export this file?

An Administrator supporting global team of salesforce users has been asked to configure the

company settings

Which two options should the administrator configure?

Choose 2 Answers

An Administrator wants to trigger a follow-up task for the opportunity owner when they close an

opportunity as won and another task after 60 days to check in with the customer.

which two automation tools should the administrator use?

Choose 2 answers

The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.

What should an administrator do to accomplish this request?

An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.

What should the administrator configure to meet this requirement?

Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible.

Which feature should the administrator use to implement this functionality?

The administrator at DreamHouse Realty added an email quick action to the Case page layout

and is unable to see the action on the case feed.

Which feature must be enabled to ensure the quick action will be displayed as expected?

Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce

uses to budget for upcoming license purchases.

Where Should the administrator go to find out what type of licenses CK Has purchased and how many

are available.

Northern Trail outfitters has hired interns to enter Leads into Salesforce and has requested a

way to is identify these new records from existing Leads.

What approach should an administrator take to meet this requirement?

User at Cloud Kicks want to see information more useful for their role on the Case page.

How should an administrator make the pages more dynamic and easier to use?

An administrator at Universal Containers has been asked to prevent users from accessing

Salesforce from outside of their network.

What are two considerations for this configuration?

Choose 2 answers

The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts

over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the

user’s manager. The administrator has been tasked with creating an approval process.

Which are two considerations the administrator needs to review before setting up this approval process?

Choose 2 answers

Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own

role in the role hierarchy. Both roles are subordinates of the same Manager role.

How Should the administrator share records owned by sales team A with Sales team B?

An administrator has reviewed an upcoming critical update.

How should the administrator proceed with activation of the critical update?

The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out

the web-to-Lead form on their website. They want to send different Message based on the Lead

Industry Field Value.

What Should an administrator configure to meet this requirement?

The administrator at AW Consulting has created a custom picklist field. Business users have requested that it be a text field. The administrator attempts to change the field type but, is unable to because it is referenced by other functionalities.

Which functionality is preventing the field type from being changed?

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects

were available out of the box.

Which three of the standard objects are available to an administrator considering a support use case?

Choose 3 answers

An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforce

mobile app.

Which two types of pages could an administrator build and customize using the Lightning App Builder?

Choose 2 Answers

Sales reps miss key fields when filling out on opportunity record through the process. Reps need to

move forward Win unable to enter previous stage.

Which three options should the administrator use to address this need?

Choose Three answers

Universal container has a contact Lightning record Page with a component that shows

LinkedIn data. The sales team would like to only show this component to sales users when they are on

their mobile phones.

Choose 2 Answers.

Which two solutions could an administrator find on the AppExchange to enhance their

organization?

Choose 2 answers

Dreamhouse Reality just announced its new home concierge offering. This product is unlike

anything the company has offered in the past and follows a different business model.

What Should the administrator Configure to meet this requirement?

An administrator supporting a global team of salesforce users has been asked to configure company

settings.

Choose 2 options

Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.

How should the administrator configure this request?

Universal Container wants to increase the security of their org by requiring stricker user passwords.

Which two of the following should an administrator configure?

Choose 2 answers

A user at Universal Containers left the company. The administrator needs to create new user

for their replacement, but they have assigned all available users licenses.

What should the administrator do to free up users licenses for the new users?

Cloud kicks has the organization-wide sharing default set to private on the shoe object. The

sales manager should be able to view a report containing shoe records for all of the sales reps on their

team.

Which 3 items should the administrator configure to provide appropriate access to the report?

Choose 3 answers

An administrator at Northern Trail Outfitters is creating a validation rule.

Which two functions should the administrator use when creating a validation rule?

Choose 2 answers

The administrator has been asked to automate a simple field update on the account. When a

support agent changes the status of the account to ‘Audited’, they would like the system to

automatically update the Audited date field on the account with today’s date.

Which tool should the administrator use to complete this automation?

Sales managers would like to know what could be implemented to surface important values

based on the stage of the opportunity.

Which tool should an administrator use to meet the requirement?

The administrator for AW Computing is working with a user who is having trouble logging

in to salesforce.

What should the administrator do to identify why the user is unable to login?

Cloud Kicks need to be able to show different picklist values for sales and marketing users.

Which two options will meet this requirement?

Choose 2 answers

Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.

What should an administrator configure to provide these insights?

A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator

to reset their password.

Which two options should the administrator consider when resetting the user’s password?

Choose 2 answers

Universal Containers requires a different Lightning page to be displayed when Accounts are

viewed in the Sales Console and in the Service Console.

How should an administrator meet this requirement?

Once an opportunity reaches the negotiation stage at cloud kicks, The Amount fields becomes

required for sales users. Sales managers need to be able to move opportunities inti this stage without

knowing the amount.

How should the administrator require this field during the negotiation stage for sales users but allow

their managers to make changes?

An administrator has been asked to update a flow that was created as part of a recent update. When

the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment,

Decision, Get Records, and Loop.

What would cause this?

A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization.

Which two ways should the administrator help the user log into Salesforce?

Which tool should an administrator use to identify and fix potential session vulnerabilities?

An administrator at Ursa Major Solar just learned about the AppExchange and how helpful it can be to the company’s business.

Which two actions can be accomplished via the AppExchange?

‘Choose 2 answers

Users at Cloud Kicks are reporting different options when uploading a custom picklist on the

Opportunity object based on the kind of opportunity.

Where Should an administrator update the option in the picklist?

Cloud Kicks has a team of product owners that need a space to share feedback and ideas with

just the product team.

How should the administrator leverage Salesforce to help the team collaborate?

Clod Kicks has the organization wide defaults for Opportunity set to private.

which two features should the administrator use to open up access to Opportunity records for sales

users working on collaborative deals?

Choose 2 answers

The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.

How should an administrator configure this requirement?

Cloud Kicks executives have noticed the opportunity Expected revenue Field displays

incorrect values.

How Should the administrator correct this?

An administrator is planning to use Data Loader to mass import new records to a custom object from a new API.

What will the administrator need to do to use the Data Loader?

Universal Containers (UC) customers have provided feedback that their support cases are not being

responded to quickly enough. UC wants to send all unassigned Cases that have been open for more

than 2 hours to an urgent Case queue and alert the support manager.

which feature should an administrator configure to meet this requirement?

Universal Containers wants to provide reseller partners with discounted prices on the products they purchase.

How should an administrator configure this requirement?

The administrator at universal containers has a screen flow that helps users create new leads.

When lead source is “Search Engine”, the administrator needs to require the user to choose a specific

a search engine from a picklist. If lead source is not “Search Engine”, this picklist should be hidden.

How should the administrator complete this requirement?

The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new leads was importance without errors even though several records had the value of Unrated in the Rating field.

How were these records added without error?

Universal Container wants to prevent its service team from accessing deal records. While

service users are unable to access deal list views, they are able to find the deal records via a search.

What options should the administrator adjust to fully restrict access?

Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.

Which three password policies should an administrator configure?

Choose 3 answers

An administrator gets a rush request from Human Resources to remove a user’s access to

Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.

What should the administrator do to fulfil the request?