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Salesforce Certified AI Associate Exam (SP24) Question and Answers

Salesforce Certified AI Associate Exam (SP24)

Last Update May 18, 2024
Total Questions : 101

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Questions 1

Cloud Kicks implements a new product recommendation feature for its shoppers that recommends shoes of a given color to display to customers based on the color of the products from their purchase history.

Which type of bias is most likely to be encountered in this scenario?

Options:

A.  

Confirmation

B.  

Survivorship

C.  

Societal

Discussion 0
Questions 2

What is a benefit of a diverse, balanced, and large dataset?

Options:

A.  

Training time

B.  

Data privacy

C.  

Model accuracy

Discussion 0
Questions 3

What is the rile of data quality in achieving AI business Objectives?

Options:

A.  

Data quality is unnecessary because AI can work with all data types.

B.  

Data quality is required to create accurate AI data insights.

C.  

Data quality is important for maintain Ai data storage limits

Discussion 0
Questions 4

The Cloud technical team is assessing the effectiveness of their AI development processes?

Which established Salesforce Ethical Maturity Model should the team use to guide the development of trusted AI solution?

Options:

A.  

Ethical AI Prediction Maturity Model

B.  

Ethical AI Process Maturity Model

C.  

Ethical AI practice Maturity Model

Discussion 0
Questions 5

What is a sensitive variable that car esc to bias?

Options:

A.  

Education level

B.  

Country

C.  

Gender

Discussion 0
Questions 6

Which best describes the different between predictive AI and generative AI?

Options:

A.  

Predictive new and original output for a given input.

B.  

Predictive AI and generative have the same capabilities differ in the type of input they receive: predictive AI receives raw data whereas generation AI receives natural language.

C.  

Predictive AI uses machine learning to classes or predict output from its input data whereas generative AI does not use machine learning to generate its output

Discussion 0
Questions 7

To avoid introducing unintended bias to an AI model, which type of data should be omitted?

Options:

A.  

Transactional

B.  

Engagement

C.  

Demographic

Discussion 0
Questions 8

Why is it critical to consider privacy concerns when dealing with AI and CRM data?

Options:

A.  

Ensures compliance with laws and regulations

B.  

Confirms the data is accessible to all users

C.  

Increases the volume of data collected

Discussion 0
Questions 9

Which type of bias imposes a system ‘s values on others?

Options:

A.  

Societal

B.  

Automation

C.  

Association

Discussion 0
Questions 10

What is the main focus of the Accountability principle in Salesforce's Trusted AI Principles?

Options:

A.  

Safeguarding fundamental human rights and protecting sensitive data

B.  

Taking responsibility for one's actions toward customers, partners, and society

C.  

Ensuring transparency In Al-driven recommendations and predictions

Discussion 0
Questions 11

Cloud Kicks relies on data analysis to optimize its product recommendation; however, CK encounters a recurring Issue of Incomplete customer records, with missing contact Information and incomplete purchase histories.

How will this incomplete data quality impact the company's operations?

Options:

A.  

The accuracy of product recommendations is hindered.

B.  

The diversity of product recommendations Is Improved.

C.  

The response time for product recommendations is stalled.

Discussion 0
Questions 12

Cloud Kicks wants to ensure that multiple records for the same customer are removed in Salesforce.

Which feature should be used to accomplish this?

Options:

A.  

Duplicate management

B.  

Trigger deletion of old records

C.  

Standardized field names

Discussion 0
Questions 13

A Salesforce administrator creates a new field to capture an order's destination country.

Which field type should they use to ensure data quality?

Options:

A.  

Text

B.  

Picklist

C.  

Number

Discussion 0
Questions 14

Cloud Kicks uses Einstein to generate predictions out is not seeing accurate results?

What to a potential mason for this?

Options:

A.  

Poor data quality

B.  

The wrong product

C.  

Too much data

Discussion 0
Questions 15

A developer is tasked with selecting a suitable dataset for training an AI model in Salesforce to accurately predict current customer behavior.

What Is a crucial factor that the developer should consider during selection?

Options:

A.  

Number of variables ipn the dataset

B.  

Size of the dataset

C.  

Age of the dataset

Discussion 0
Questions 16

A financial institution plans a campaign for preapproved credit cards?

How should they implement Salesforce’s Trusted AI Principle of Transparency?

Options:

A.  

Communicate how risk factors such as credit score can impact customer eligibility.

B.  

Flag sensitive variables and their proxies to prevent discriminatory lending practices.

C.  

Incorporate customer feedback into the model’s continuous training.

Discussion 0
Questions 17

What are the key components of the data quality standard?

Options:

A.  

Naming, formatting, Monitoring

B.  

Accuracy, Completeness, Consistency

C.  

Reviewing, Updating, Archiving

Discussion 0
Questions 18

What is a key benefit of effective interaction between humans and AI systems?

Options:

A.  

Leads to more informed and balanced decision making

B.  

Alerts humans to the presence of biased data

C.  

Reduces the need for human involvement

Discussion 0
Questions 19

What are the three commonly used examples of AI in CRM?

Options:

A.  

Predictive scoring, reporting, Image classification

B.  

Predictive scoring, forecasting, recommendations

C.  

Einstein Bots, face recognition, recommendations

Discussion 0
Questions 20

Cloud kicks wants to decrease the workload for its customer care agents by implementing a chatbot on its website that partially deflects incoming cases by answering frequency asked questions

Which field of AI is most suitable for this scenario?

Options:

A.  

Natural language processing

B.  

Computer vision

C.  

Predictive analytics

Discussion 0
Questions 21

Cloud Kicks is testing a new AI model.

Which approach aligns with Salesforce's Trusted AI Principle of Incluslvity?

Options:

A.  

Test only with data from a specific region or demographic to limit the risk of data leaks.

B.  

Rely on a development team with uniform backgrounds to assess the potential societal implications of the model.

C.  

Test with diverse and representative datasets appropriate for how the model will be used.

Discussion 0
Questions 22

How does an organization benefit from using AI to personalize the shopping experience of online customers?

Options:

A.  

Customers are more likely to share personal information with a site that personalizes their experience.

B.  

Customers are more likely to be satisfied with their shopping experience.

C.  

Customers are more likely to visit competitor sites that personalize their experience.

Discussion 0