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Salesforce Public Sector Solutions Accredited Professional (AP-222) Exam Question and Answers

Salesforce Public Sector Solutions Accredited Professional (AP-222) Exam

Last Update Jun 27, 2026
Total Questions : 112

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Questions 1

A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits. What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

Options:

A.  

Set up Business Rules Engine (BRE) to determine Complaint validity.

B.  

Link Inspections and Visits to Permit Applications

C.  

Configure Action Plans on Cases and Permits

D.  

Link Cases to Permits

E.  

Configure Inspections and Visits

Discussion 0
Questions 2

A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?

Options:

A.  

Setup Audit Trail

B.  

Field History Tracking

C.  

Salesforce Shield

D.  

Classic Encryption

Discussion 0
Questions 3

A public sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Their key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns. Which Experience Cloud template should they use?

Options:

A.  

Help Center

B.  

Aloha

C.  

Partner Central

D.  

Customer Account Portal

Discussion 0
Questions 4

A public sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Their key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns. Which Experience Cloud template should they use?

Options:

A.  

Aloha

B.  

Partner Central

C.  

Help Center

D.  

Customer Account Portal

Discussion 0
Questions 5

What are the two key document types that a consultant might be asked to produce for Public Sector Solutions implementation?

Options:

A.  

Marketing Plan

B.  

Budget Plan

C.  

User Stories

D.  

Functional requirements specification (FRS)

Discussion 0
Questions 6

A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?

Options:

A.  

Custom Object for Applications

B.  

Product Schedule

C.  

Person Accounts

D.  

Salesforce Flow

Discussion 0
Questions 7

A government- supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs. Which component can be added to see the history of Decision Explanations for a claim?

Options:

A.  

Log History

B.  

Record History

C.  

Decision Explainer Log History

D.  

Audit Log

Discussion 0
Questions 8

An inspector at a large public sector agency is planning to make a visit to inspect restaurants in the city for compliance purposes. Which three built-in Lightning Components can they use to conduct efficient visits?

Options:

A.  

Inspection Tab Container

B.  

Inspection Calendar

C.  

Inspection Action

D.  

Inspection Dynamic Dashboards

E.  

Inspection Details

Discussion 0
Questions 9

A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployed claims and currently uses Public Sector Solutions to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for Unemployment benefits. Which two Decision Explainers can be utilized?

Options:

A.  

Individual and business application fees

B.  

Person Loans

C.  

Education loan eligibility checks

D.  

Car Loan

Discussion 0
Questions 10

Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases?

Options:

A.  

The Licenses and Permits template.

B.  

There is no pre-configured template.

C.  

The Customer Account Portal template.

D.  

Public Sector Solution Template

Discussion 0
Questions 11

A public sector agency has implemented Public Sector Solutions for managing their Grants program. The agency authorities have received a complaint from an applicant whose eligibility was declined for the program. How should the agency authorities check how the eligibility was determined for this application record?

Options:

A.  

Use Decision Explainer to understand how the decision was made

B.  

Use Salesforce debug logs using Developer Console to understand how the eligibility is being determined

C.  

Use Public Sector Solutions - Selection Explainer to understand how the selection was made

D.  

Do testing with relevant data sets and check how each test behaves

Discussion 0
Questions 12

A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add- on product should a technical consultant recommend for the agency's compliance use cases?

Options:

A.  

Setup Audit Trail

B.  

Salesforce Shield

C.  

Classic Encryption

D.  

Field History Tracking

Discussion 0
Questions 13

Bobahaven is using Salesforce Public Sector Solutions (PSS), specifically the Licenses, Permits, and Inspections (LPI) modules. These are built on custom objects like Permit Application, not standard Case management. They are also aiming to:; Track SLA performance; Identify applications at risk of breaching SLA; Resolve delays proactively to improve constituent experience What should a technical consultant recommend to Bobahaven to solve this problem?

Options:

A.  

Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SL

A.  

B.  

Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.

C.  

Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.

D.  

Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.

Discussion 0
Questions 14

A customer wants to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily. What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?

Options:

A.  

OmniStudio for capturing answers, along with Einstein AI to evaluate & recommend a license type

B.  

Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type

C.  

OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type

D.  

OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type

Discussion 0
Questions 15

A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects. Working with OmniStudio, which tool can accomplish this declaratively?

Options:

A.  

MuleSoft Integration

B.  

Integration Procedures

C.  

Apex Classes

D.  

SOQL Queries

Discussion 0
Questions 16

A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package. Which three tasks must be completed or checked before installing the OmniStudio Package?

Options:

A.  

Ensure the email deliverability access level is set to "All email"

B.  

Enable Person Accounts

C.  

Confirm browser settings meet published minimum requirements

D.  

Enable Assets

E.  

Enable Orders

Discussion 0
Questions 17

Department of Disaster Assistance has started implementing a "Grants Management" project using public sector solutions tools. As part of the business process, the department staff has to send an agreement to the Grant Seeker on the funding amount and related conditions. The turnaround time from both parties in exchanging the documents with signatures takes longer than expected. What is the best way to solve the problem using the available toolset with minimum/less coding?

Options:

A.  

Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using apex action

B.  

Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign/sendEsignature to send the document to related parties

C.  

Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using standard DocuSign actions

D.  

Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign/ObtainEsignature to send the document to related parties

Discussion 0
Questions 18

Bohabaven has previously implemented Salesforce Service Cloud to handle constituent queries and complaints, including a constituent self- service digital experience. This was implemented previously using the Help Center template. Bobahaven is now ready to implement the Public Sector Solutions Licenses, Permits, and Inspections modules, and wants to provide constituents with access to digital application forms. What is the right solution for this requirement that minimizes customization and site maintenance?

Options:

A.  

Create new pages and deploy components such as OmniScripts and FlexCards within the existing Help Center experience site.

B.  

Create OmniOut components and deploy them to the existing Help Center experience site.

C.  

Create a new Applications digital experience using the Licenses and Permits Experience Site template, and deploy components such as OmniScripts and FlexCards to the new experience site.

Discussion 0
Questions 19

A government agency wants to digitize hundreds of PDF forms for its employees. Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

Options:

A.  

Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community

B.  

Salesforce Flows, Customer Community, and Individual Account

C.  

Salesforce Flows, Employee and Public Sector Data Models, and Employee Community

D.  

Salesforce Flows, APEX, Custom Objects, and VisualForce

Discussion 0
Questions 20

A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow- up in a separate Case. Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?

Options:

A.  

Use record types on Case, one for the constituents and one for internal staff

B.  

Use the Public Complaint and Case objects.

C.  

Use a custom object for the Complaint with a lookup relationship to Case.

Discussion 0
Questions 21

A public sector agency has implemented Public Sector Solutions for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requires checking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/ address (this data resides in a custom object). What feature of Public Sector Solutions can be leveraged to meet this requirement?

Options:

A.  

DataRaptor

B.  

FlexCard

C.  

Integration Procedure

D.  

OmniScript

Discussion 0
Questions 22

The City of Snaxboro has several License and Permit forms that are long and complex. Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times. What three recommendations should a Technical Consultant provide to the city to achieve this?

Options:

A.  

Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time.

B.  

Create a PDF form and integrate it with the Public Sector Solutions application intake form process

C.  

Review the application forms and find logical points in the process that can be broken into shorter steps.

D.  

Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.

E.  

Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.

Discussion 0
Questions 23

A customer wants to view multi- level data related to an Account, such as all the inspections performed and the regulatory violations found. They want to see this on the Account page layout. What solution should the technical consultant use?

Options:

A.  

Use a Lightning Web component

B.  

Use an Aura Lightning component

C.  

Use an AppExchange component

D.  

Use a Hierarchical View component

Discussion 0
Questions 24

A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference. Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?

Options:

A.  

Use the Regulatory Code Assessment Indicator junction object

B.  

Use the Assessment Indicator Regulatory Code junction object

C.  

Create a lookup relationship on both objects to a junction object called Regulatory Code Map

D.  

Create a master-detail relationship between Regulatory Code and Assessment Indicator

Discussion 0
Questions 25

A public sector agency expects a large number of applications for a grants program. The agency wants to easily qualify and make decisions for applications based on certain conditions. Which feature should be leveraged for this use case?

Options:

A.  

Process Builder

B.  

Apex Trigger

C.  

Visual Flow

D.  

Business Rules Engine

Discussion 0
Questions 26

Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?

Options:

A.  

Employee Workspace

B.  

Employee Concierge

C.  

HR Service Center

D.  

Workplace Strategy Planner

E.  

Workplace Command Center

Discussion 0
Questions 27

A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects. Which Permission Set License should be assigned to a volunteer to allow them to sign up?

Options:

A.  

Emergency Response for Public Sector

B.  

Volunteer Management for Community

C.  

Community Response for Public Sector

D.  

Public Sector for Community

Discussion 0
Questions 28

The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected. What configuration should the Technical Consultant perform to assist with meeting this requirement?

Options:

A.  

Disable all approval processes on the Case object

B.  

Set the Organization-Wide Defaults (OWD) for the Case object to private

C.  

Mirror the Org Chart into the Role Hierarchy

D.  

Disable the Grant Access Using Hierarchies setting on the Case object

Discussion 0
Questions 29

A government agency wants to implement the Licenses, Permits, and Inspections modules of Public Sector Solutions. The agency needs to issue licenses and permits to two different sets of constituents; business constituents and private constituents. The agency would like to roll out licenses and permits to their business constituents first, followed by the private constituents at a later date. What data model and implementation strategy should a technical consultant recommend to the government agency for this use case?

Options:

A.  

Implement the Business Account and Contact data model for business constituents now, and implement the Person Account data model for private constituents at a later date.

B.  

Implement the Business Account and Contact data model for business constituents now, and implement the Household Account and Contact data model for private constituents at a later date.

C.  

Implement both the Business Account and Contact data model for business constituents and the Person Account data model for private constituents at the same time.

D.  

Implement both the Business Account and Contact data model for business constituents and the Household Account and Contact data model for private constituents at the same time.

Discussion 0
Questions 30

After a grantseeker has submitted an application for review, Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage, Utility assistance, etc). Which two would the consultant build to handle this request utilizing Public Sector Solutions(PSS)?

Options:

A.  

Recommend using PSS with the Outbound Funds Module.

B.  

Recommend using PSS with FinancialForce Accounting.

C.  

Recommend using PSS with the Nonprofit Success Pack.

D.  

Recommend using PSS with the Grants Management product.

Discussion 0
Questions 31

A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more its processes and files going forward. Which Public Sector Solution should a Technical Consultant recommend for this use case?

Options:

A.  

Business Rule Engine

B.  

Smart Forms

C.  

Intelligent Document Automation

D.  

Workflows

Discussion 0
Questions 32

A government agency just implemented Salesforce Emergency Response Management (ERM). However, the internal users are unable to see any Emergency Response related functionalities. What is the root cause for the access issue?

Options:

A.  

The internal users are missing the Emergency Management Response permission set license.

B.  

The internal users are missing the Emergency Response Management permission set

C.  

The internal users' role hierarchy has been set incorrectly

D.  

The Organization Wide Defaults for ERM objects were set to Public

Discussion 0
Questions 33

An agency plans to roll out Public Sector Solutions for implementing Licensing and Inspections. As part of the rollout strategy, one of the features they need to enable is Person Accounts. Which statement is true regarding Person Accounts?

Options:

A.  

Person Accounts bring together fields from Opportunity and Contact.

B.  

The Person Account model uses the standard Account object to hold the details about a person.

C.  

Record Types are not supported for Person Accounts.

D.  

After Person Accounts is enabled in an org, it can be disabled again.

Discussion 0