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SalesforcePublic Sector Solutions Accredited Professional Question and Answers

SalesforcePublic Sector Solutions Accredited Professional

Last Update May 11, 2024
Total Questions : 80

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Questions 1

A Public Sector Organization (PSO) is currently managing an ongoing emergency by utilizing Emergency Response Management. The PSO would like to .. further insights and use their data in Salesforce to help them analyze their data and understand where they need to increase their focus.

What are two preconfigured Dashboards available in the Emergency Response Management package that the Technical Consultant can recommend to the PSO for rapid rollout?

Options:

A.  

Global Emergency View

B.  

Visits

C.  

Emergency Hotspots

D.  

Emergency Requests Overview

Discussion 0
Questions 2

ATechnical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed.

Which three tasks must the Technical Consultant do to accommodate this request?

Options:

A.  

Create a Screen flow and incorporate the Decision Explainer component to display the outcome.

B.  

Create an Apex Trigger to document the decision steps performed.

C.  

Add the Decision Explainer Log History component to the Lightning record page(s).

D.  

Integrate the BRE with Decision Explainer.

E.  

Assign the Decision Explainer Permission Set License to the appropriate user(s).

Discussion 0
Questions 3

A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?

Options:

A.  

Workshops, Schedule and Cost

B.  

Scope, Tools and Cost

C.  

Scope, Resources and Cost

D.  

Scope, Schedule and Cost

Discussion 0
Questions 4

A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal.

Considering the number of users, what license types should they consider using?

Options:

A.  

Customer Community

B.  

Channel Account

C.  

Customer Community Plus

D.  

Partner Community

Discussion 0
Questions 5

A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more of its processes and files going forward.

Which Public Sector Solution should a Technical Consultant recommend for this use case?

Options:

A.  

Workflows

B.  

Smart Forms

C.  

Business Rule Engine

D.  

Intelligent Document Automation

Discussion 0
Questions 6

A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport.

Which features are required to automate the validation of the date of birth?

Options:

A.  

Files

B.  

Attachments

C.  

Intelligent Form Reader

D.  

Content

Discussion 0
Questions 7

To allow a user to access the Public Sector Solutions Employee Experience pre-built application.

Which three permission sets need to be assigned?

Options:

A.  

Employee Experience Community Access

B.  

Employee Productivity Plus User Data Access

C.  

Employee Experience for Public Sector

D.  

Employee Productivity Plus Access

E.  

Public Sector Solutions User Access

Discussion 0
Questions 8

A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income

(AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool.

To accomplish this, the BRE designer should include how many decision matrices?

Options:

A.  

1; Only to contain the prioritization pools.

B.  

3; One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.

C.  

2; One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.

D.  

1; Only one to contain the prioritization pools with the Federal Income Limits.

Discussion 0
Questions 9

A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects.

Which Permission Set License should be assigned to a volunteer to allow them to sign up?

Options:

A.  

Community Response for Public Sector

B.  

Emergency Response for Public Sector

C.  

Volunteer Management for Community

D.  

Public Sector for Community

Discussion 0
Questions 10

A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within us authenticated website.

What tool(s) would be required to provide an application form like experience to enter this data?

Options:

A.  

OmniChannel, Flows, Apex, and DataLoader

B.  

Scripts, Einstein Al, Assessments, and Grants

C.  

OmniScripts, DataRaptors, Integration Procedures, and FlexCards

D.  

Application Form, Lightning Web Components, Communities, and Applications

Discussion 0
Questions 11

A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month. The agency has enabled analytics by turning on the "Enable CRM Analytics" setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app.

What two permission sets are required to set up the administrator users for analytics?

Options:

A.  

CRMA for Public Sector Admin

B.  

CRM Analytics Admin

C.  

CRM Analytics LPI Admin

D.  

CRM Analytics Plus Admin

Discussion 0
Questions 12

The Department of Disaster Assistance would like to enhance its existing grant management experience using the “Grants Management" Public Sector Solution. What are the correct sequential stages involved in the grant management lifecycle?

Options:

A.  

Plan, Apply, Engage, Review, Award, Manage and Close Out

B.  

Plan, Engage, Apply, Review, Award, Manage and Close Out

C.  

Engage, Apply, Plan, Review, Award, Manage and Close Out

D.  

Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out

Discussion 0
Questions 13

A customer requires an onsite inspection for every business license application with a retail location. They want to establish a consistent checklist for the inspection, with visibility to the applicable regulatory codes for each checklist item. They also require signatures from the inspected business location owner and the inspector.

What Action Plan Template and target object should be used for this use case?

Options:

A.  

Action Plan Template with Type="lndustries\ Target Object="Visit"

B.  

Action Plan Template with Type="Visit Execution", Target Object = "Business License Application"

C.  

Action Plan Template with Type="lndustries", Target Object="Business License Application"

D.  

Action Plan Template with Type = "Visit Execution", Target Object = "Visit"

Discussion 0
Questions 14

A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed:

•The applicant must upload an image of their driver's license

•The license reviewer must perform a background check within five business/working days

•The license reviewer must enter the background check results into an external system manually within two business days of completing the background check

•The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review

•The license reviewer may add additional steps/tasks for a particular application as needed

Which statement is true regarding Action Plan Templates relative to the business requirements above?

Options:

A.  

An action plan template can be created (or the business license application object, and a document checklist item for the Image upload can be created

B.  

The reviewer users cannot create their own tasks within a predefined action plan template

C.  

Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan

D.  

A document checklist item for an action plan template cannot be created

Discussion 0
Questions 15

A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications.

What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?

Options:

A.  

Set up Sharing Rules to grant authenticated users access to their Cases. Applications, and Accounts

B.  

Set Org-Wide Defaults for External Users to Hidden for everything

C.  

Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts

D.  

Set Org-Wide Defaults for External Users to Private for everything

Discussion 0
Questions 16

A public sector entity is looking to implement an Emergency Response management package. Which two features are available as part of the package for Volunteer Management?

Options:

A.  

Chatbot for volunteers

B.  

Automatically update the number of registered volunteers and volunteers needed when shifts are canceled

C.  

Volunteers can sign up for volunteer projects and can report time spent on volunteer activities

D.  

Volunteers can automatically claim reimbursements for the expenses.

Discussion 0
Questions 17

apublic sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Then key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns.

Which Experience Cloud template should they use?

Options:

A.  

Customer Account Portal

B.  

Aloha

C.  

Partner Central

D.  

Help Center

Discussion 0
Questions 18

A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc..) for a specific business customer.

Which public sector tools should be leveraged tor this use case?

Options:

A.  

Application form using Omniscripts and embed the license fee logic using integration procedures

B.  

Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.

C.  

Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process

D.  

Application form using Omniscripts and embed the license fee logic using triggered flows

Discussion 0
Questions 19

A Consultant supports the City of Snaxboro in setting up a new Licensing & Permitting system. The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance.

Which of the following configurations directly impacts the City's Salesforce licensing cost?

Options:

A.  

Configuring more than ten different OmnlScript Application forms and making them available on an Experience Site for external users to apply.

B.  

Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management.

C.  

Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.

D.  

Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management.

Discussion 0
Questions 20

A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for servicesand programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.

What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

Options:

A.  

Install the ERM for PSS Managed Package

B.  

Enable Person Account

C.  

Enable Email-to-Case

D.  

Enable Web-to-Case

E.  

Install the ERM for PSS Unmanaged Package

Discussion 0
Questions 21

A government agency uses Public Sector Solutions tomanage permits and gram approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day.

In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?

Options:

A.  

Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role.

B.  

Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile.

C.  

Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.

D.  

Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sectorand add this to a custom Home Page assigned to the Approver role.

Discussion 0
Questions 22

A government-supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs.

Which component can be added to see the history of Decision Explanations for a claim?

Options:

A.  

Decision Explainer Log History

B.  

Log History

C.  

Audit Log

D.  

Record History

Discussion 0
Questions 23

The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected.

What configuration should the Technical Consultant perform to assist with meeting this requirement?

Options:

A.  

Disable all approval processes on the Case object

B.  

Disable the Grant Access Using Hierarchies setting on the Case object

C.  

Mirror the Org Chart into The Role Hierarchy

D.  

Set the Organization-Wide Defaults (OWD) for the Case object to private

Discussion 0
Questions 24

: 68

The City of Snaxboro has several License and Permit forms that are long and complex. Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times.

What three recommendations should a Technical Consultant provide to the city to achieve this?

Options:

A.  

Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time.

B.  

Create a PDF form and integrate it with the Public Sector Solutions application intake form process

C.  

Review the application forms and find logical points in the process that can be broken into shorter steps.

D.  

Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.

E.  

(Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.

Discussion 0