Project Management Professional (2025 Version)
Last Update Nov 30, 2025
Total Questions : 2040
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An organization is altering their schedule, and the project team is now expected to be in the office together once a week. Despite everyone being dedicated to the project, the team members all follow their functional teams' schedules, which differ from one another.
How should the project manager address this situation?
A project manager has been assigned to a new project that will be delivered using an agile framework. The sponsor is asking for a cost estimation to build the business case.
What should the project manager do?
A customer's technical lead discussed a new feature with the project manager. The project manager believes the new feature will boost performance significantly and adds it as a high-priority item in the sprint backlog. At the end of the sprint, all of the planned stories were not completed because the new feature took more time.
What should the project manager do next?
A company is interested in reducing production costs in one of its production lines. When the project charter was about to be approved, one of the key stakeholders questioned the project's value and caused a delay in the approval.
What should the project manager have done to avoid this setback?
During a network upgrade for a company, the client informs the project manager that a government representative notified the client about a separate project that will affect the network upgrade. Any change in the upgrade will impact the project's cost and schedule.
What should the project manager do first?
A team has had issues with behavior on an ongoing project, which is causing conflicts. As a result, the team is losing momentum and falling
behind in its sprints.
How should the project manager handle this situation?
In a financial company, a strategic project has been planned to use a predictive approach. During project planning, the product leader requests
that milestones be submitted for review. There is a defined scope and an established deadline to conclude the project.
What should the project manager do first to meet the product leader's expectations?
A high-performing team is involved in a project with a new domain. The team is unable to deliver as expected.
What should the project manager do?
A project manager is working on a project to transform the service delivery model in the organization. As part of the scope, this project includes diverse elements that have been well defined by the product owner. The team has expressed that the scope is not clearly defined.
How should the project manager address this situation?
A project for a financial organization is in the proposal phase for the selection of a software tool. There have been conflicting opinions on the software that was ranked in the selection. After analyzing the issue, the project manager realizes that two out of the eight teams have concerns about the tool's scalability to support their business needs.
How should the project manager resolve this conflict and reach a consensus?
In a global project, the main definitions were developed in country A, and the delivery of the project will be completed in phases in countries B, C, and D. Country B discovers that one of the legal requirements was not addressed.
What should the project manager have done to avoid this situation?
A project manager has just been hired by a company without a project management governance structure. During the kick-off meeting, a key stakeholder emphasizes the
importance of the project meeting the company's strategy, investment, and compliance requirements.
What should the project manager do?
A customer is concerned about the time required to complete a project and is asking the project team to reduce the number of iterations required to complete the product. Which approach should the project manager take?
A project management office (PMO) is currently stretched for project control resources. Specifically, the cost control resources are short of the staff required for this activity level. A new project is about to start soon.
What should the project lead do to obtain the needed resources?
A project management office (PMO) director finds that the project managers leading software development projects are not consistently seeking approval from other division leaders in cybersecurity and operations before deploying code into production. The PMO director asks the project manager to develop a solution for this issue.
What should the project manager do to fix this problem?
A project manager was suddenly asked to take over an ongoing project without any handover. During the first meeting, the project sponsor raised concerns about whether the project was on track to deliver the intended benefits.
What should the new project manager do first?
A project manager is leading an integration project for a retail company. The project demands a lot of time from the stakeholders to make important business decisions. The project is critical and must be completed on time and within budget.
What should the project manager do to ensure that key stakeholders are available for this project?
When a project is in its final stage, the project manager will request from the team to prepare a delivery acceptance document. What is the
importance of this document to the project manager?
A startup company has just appointed a CEO that has no prior project experience. The CEO wants to execute projects with their own resources
and has appointed a project manager.
What should the project manager recommend that the CEO do first?
A project manager is scheduled to meet with a client for their weekly risk management meeting. The project manager observed that one of the tasks which had external dependencies is delayed by one week. The project manager knows this will have an impact but does not know the exact details.
What two things should the project manager do? (Choose two)
A project manager is leading a project that is in the execution phase. Due to a company reorganization, some key project team members are likely to leave the project.
What should the project manager do next?
A new file vault system vendor is being considered by a protect sponsor who has supported several projects over the previous year What should the project manager review to assist the sponsor on the decision?
A team realizes that there is no access to data that the project depends on to complete the current iteration. This dependency was known; however, the team is unsure of the available options to remove this obstacle.
What should the project manager do next?
In a software project using an agile approach, there have recently been work
overruns. After assessing the situation, the project manager concluded that the overruns are
occurring because of insufficiently refined product backlog items.
What should the project manager do to correct this issue?
A project manager is using a hybrid approach to comply with a regulatory requirement. The planning and closing phases will use a predictive approach, and the execution phase will use an iterative approach. During the second sprint review, the project sponsor requested a change in priority tor some of the product backlog items
What should the project manager do as a servant leader?
A project team has installed software for the client, passed the knowledge to operations, sent the final report, and celebrated. Then 1 week later,
the client sendsa list of requirements that have not been met. The client is requesting to fix the issues quickly and within the initial budget.
What should the project manager have done to prevent this from happening?
A project manager analyzes the cumulative flow chart and identifies a bottleneck in the testing activities from a self-organizing team. After discussing it with the team, a gap related to testing skills is identified.
What should the project manager do to address the issue?
A project manager has completed an assessment of the project team's performance. Some team members have performed poorly on their assigned tasks.
What should the project manager do?
During the service procurement process for a strategic project, only one bidder submitted a bid. The price of the offer is significantly large and the project sponsor is not convinced that the return on investment (ROI) can be achieved.
How should the project manager address this issue?
A project manager and project team are developing a strategic approach to engage the internal and external stakeholders. Which approach should be followed?
A project with a hard timeline is starting its first iteration out of six. The project team is lacking the necessary skills to execute.
What should the project manager do?
A project manager acquired information from the market that would reduce the business value being delivered by an ongoing protect Based on that information, the project manager believes the project should be stopped
How should the project manager handle the situation?
An information technology (IT) team is responsible for the validation and release of a product developed by the agile development team Due to other priorities for the IT team the releases are delayed
What action should the project manager take?
A steering committee member is complaining about the weekly report. They stated that the report is too long and has unnecessary details. As a result, they are unable to obtain the main message and take action.
What should the project manager do to avoid similar complaints?
A team member is openly criticized by others during a standup meeting for failing to
complete yesterday's tasks. What should the agile coach do first to address the situation?
A project manager is working on a project to develop a new watch at a matrix organization.
Which two key items should the project manager include in their feedback to external stakeholders? (Choose 2)
Two members of a new project team disagree on the best approach to solve a problem. The conflict has been going on for 1 week. The two
members are tense around each other and are taking everything personally.
What should the project manager do?
A project team is reviewing solved project issues from the last phase of a project. The lead risk analyst points out that the next phase of the project includes a critical element with some
reserves needed
What should the project manager do to successfully complete the next phase?
A project manager is managing a government project that targets the development of
small businesses in remote towns. The project team is having difficulty conducting
entrepreneurship training in some of the targeted towns because the local municipal
governments will not authorize the training. As a result of the delay, project implementation is at risk.
What is a probable reason for this?
A project manager has recently joined a small company. The company's chief
operating officer (COO) asked the team to skip some steps in the process in order to work
more quickly. The project manager wants to ensure that these steps are not skipped in the
future.
What should the project manager do?
A company's board of directors announced that a major layoff will occur at the end of the month. When evaluating the impact the protect manager found that 25°© of the project team members are part of the layoff
What should the project manager do first?
A project manager has been assigned to lead a software project to generate savings at an important financial institution. Initially, the duration of the project was 13 months,
but due to various issues during execution, the project was extended to 16 months. By month 11, the expected savings were exceeded but not all of the functionalities
planned for that date were fulfilled.
How should the project manager inform the stakeholders of the project's progress?
An important national project is in (he execution phase. A time constraint activity must be conducted on-site by a specialist from another country. Due to travel restrictions, the specialist cannot perform the activity on-site. The activity cannot be completed without the specialist's expertise. The project team is actively seeking assistance in order to complete the job on time.
What should the project manager do to help the project team?
A key import supply has suffered a delay of 6 months. The delay affects a functionality that is needed to complete the project on time. The project manager learns from the project te«... that another team is working on a product that could work as a solution, but it is still a prototype
What should the project manager do to accelerate this solution?
A new sales software development project is underway The customer is still finalizing the requirements for the system when a new CEO is introduced. The new CEO is expected to make changes to the organization, which most likely will impact development. However, the most important criterion for the project is that the software must provide correct sales results. No intermediate results are required.
Which project approach should the project manager take?
A project manager works at an organization that is transitioning to agile The development team has recommended using a burndown chart to provide visibility on project progress to all stakeholders.
What should the project manager do to ensure effective communication throughout the project?
A project manager has been assigned to lead a project with limited funding and resources. During the requirements brainstorming session, several stakeholders request a long list of requirements for a new project, which exceeds the budget.
What should the project manager do first?
A project manager has just been appointed to a project that has two major deliverables. Both deliverables have the same level of priority and are to be delivered at the same time. The members of the team are complaining about the lack of information regarding which deliverable needs to be finished first.
What should the project manager do?
A project manager is leading a hybrid project. The self-organizing teams are
continually late in delivering their demos, resulting in low morale. The steering committee is
familiar with the reporting and planning associated with a predictive approach and is
concerned about the project because it is unclear if the expected value will be delivered.
What should the project manager do?
A project manager agreed to a team member's request to have an alternative working schedule whereby they begin working at 12:00 p.m. each
day. This arrangement has worked well for the project, but has recently been scrutinized by members from other project teams because the
company's core working hours begin at 9:00 a.m.
What should the project manager have done to prevent this situation?
A customer interacts directly with a Scrum team and continually requests changes in
priorities. This causes confusion among the team members and they complain to the project
manager.
What should the project manager do?
A project manager was recently assigned to a banking IT project. The project team has been developing products using a predictive approach for more than 10 years, but management wants the team to change to an agile approach. The project manager met with the team to introduce the agile approach. Most of the team members complained about changing approaches because the performance of this team has always been above average among the IT teams in the bank.
Which two actions should the project manager take? (Choose two)
A project manager is leading a major water pipeline project and realizes midway into
the project that the project completion date is not achievable. Local farmers who rely on the
water for irrigation may be affected due to the delay. The project manager is afraid of their
displeasure and reaction, which will affect the project.
How should the project manager plan the communication to the stakeholders?
When a project manager is trying to determine a leadership style to use on a project what should they consider?
A project sponsor insists that the project scope for a new product launch should include two geographical locations. However, after the project scoping session was done, a project charter was completed and approved with one location only.
What should the project manager do?
Ai the start of a project, the sponsor declares that demonstrating benefits from the product will be extremely important. The project sponsor calls a meeting with the project manager and the project leadership team to discuss the best approach because the project has a high degree of uncertainty and many changes are expected.
What should the project manager propose?
A hybrid project has just deployed, and the project manager is planning project closure with lessons learned workshops. A key stakeholder informs the project manager that having the Scrum team in the workshops is a waste of time because the project was delivered successfully.
What should the project manager do?
A project manager receives a serious complaint from a functional manager about a
team member. What should the project manager do?
A company has transitioned and is now delivering projects using a hybrid approach instead of a predictive approach. The distributed project team's knowledge of agile is varied. The project manager feels the new methodology will impact the timely delivery of the project.
What should the project manager do?
During the project planning phase, a project manager called a meeting to discuss the
product backlog with multiple stakeholders who represent the end users in various capacities.
Only one executive manager attended the meeting.
What should the project manager do?
A project leader is assigned to a new project and is asked to assemble an effective
five-member agile team. If the project leader has no restrictions, which team should they
choose?
A project manager is establishing a project management office (PMO) for a
company-wide program to implement a software based on artificial intelligence (AI). As part of the PMO tasks, some stakeholders need help understanding how to deal with difficult situations.
Which activity should the project manager use to help train the stakeholders?
A project manager realizes that the team members are new to the hybrid approach and do not value standup meetings. Team members often arrive late. Digress into solutioning. or skip the meetings altogether.
How should the project manager improve this situation with the project team?
A project manager is assigned to a project related to taxes, which will be managed
using an agile approach. By reviewing lessons learned from a previous project, the project
manager discovers that a key stakeholder is an expert on taxes and is willing to help.
How should the project manager leverage this information?
A project stakeholder has expressed concern that the established success criteria for
the project are not being met. What should the project manager do next?
A project manager submits a version of the software that the project team created. During the review meeting, a team member informs the project manager of a recent regulation that requires a dual verification process in the software. However, the product sponsor strongly insists there should be no updates to the software.
What should the project manager do?
During the setup of an agile project, the product owner expressed clear interest in
having features released during product development over having the product completed in
one year. What should the project manager do?
A new manufacturing line project is planned to be delivered in iterations tor the equipment installation phase. During one of the iterations the vendor communicates to the project manager that they will not be able to deliver some of the equipment at the agreed dates.
What should the project manager do next?
During the execution of a construction project, the project sponsor asks to make
changes to the floor plan by adding a minimal storage room. The sponsor insists on making
this last-minute change, but they would like to avoid delays to the project.
Which document should the project manager refer to first?
A project manager is working on a critical path activity and notices a delay in product delivery due to an anticipated event What should the project manager do first?
A project to implement a new process is still in development. When implemented,
the company will benefit by a reduction in utility costs. The project financial evaluation
indicates a payback of 3 years.
What should the project manager do to expedite the project delivery?
A project is on its fifth iteration out of six. One member of the team has left the company unexpectedly.
What should the project manager do next?
The project sponsor reports that a key stakeholder is complaining about performance differences in the metrics reported by the project manager,
which gives the impression that the project is out of control. The project manager has been providing the project's status according to the agreedupon communications management plan. This key stakeholder, however, seldom attends the status report meetings.
What should the project manager do first to address this situation?
A key project team member is out on sick leave in the middle of a critical project iteration. The project sponsor learns that any delay with the end-of-iteration release will displease the business stakeholders. Although all team members are cross-functional, they are also working close to full capacity.
What should the project manager do to address this situation?
A project team has two members with conflicting personalities. This is affecting the rest of the team's performance.
What should the project manager do?
A project manager is beginning a new project with very diverse team members. The project manager chose to use consensus building so the team can agree on and be
engaged in how the project will be executed.
How should the project manager proceed?
A project manager is leading a project that has a dependency on the client's vendor management system for critical requirements. The vendor
management team will not derive any benefits from the project. However, the project requires support from the vendor management head.
What should the project manager do next?
Organizational downsizing has resulted in the key subject matter expert (SME) resource leaving a multiyear project. What should the project manager do?
A project manager works in a hierarchical organization. The project team members are used to being told what to do, and the performance reviews include the percentage of
completion of the allocated tasks. After a conversation with the sponsor, the project manager realizes that they need to reassign a couple of tasks to meet the next
milestone. This change can be perceived as poor performance by the current assignees.
What should the project manager do?
In the middle of a software development project, the lead design programmer accepted an offer from a competitor. The project manager needs to find a replacement to meet an upcoming milestone.
What should the project manager do?
In a product development project, the project manager is constantly receiving complaints from stakeholders about functionalities being delivered, but not required by the business departments. The project sponsor wants to know if the project resources are being used effectively.
What should the project manager have done to avoid delivering work that is not adding value to the business?
A project manager has been assigned to a project that is in progress. The project
manager is looking for information regarding why the project is being completed.
What should the project manager do first?
A project manager discovers that the project team is spending a large amount of time delivering several reporting formats for the same project updates to multiple stakeholders. What should the project manager do to reduce the time spent on these activities?
A subcontractor informs the project manager that they are unable to supply a key
component to the project. What should the project manager do?
During a project's execution phase, two team members are having conflicts with other team members within the team on technical and interpersonal levels. Which two actions should the project manager take first to address this conflict? (Choose two)
A project manager is managing a hybrid project. There is software in place to access the repository of project artifacts However a few stakeholders are reporting that they are unable to find the latest project schedule
What should the project manager do?
A project manager is leading a product feature rollout that will gain more subscribers for a video-streaming application. During the backlog grooming phase, the business stakeholders were unable to understand the feature integration with the product and raised concerns.
What can the project manager do to demonstrate the feature integration?
A project manager is working with an agile team to enhance a product. Due to a
tight deadline, the team is trying to crash the schedule by engaging multiple resources to work
on the project simultaneously. However, the technical environment is configured to allow only
one resource to work on a feature at a time. The team plans to upgrade the technical
environment but is unable to agree on a way forward.
What should the project manager do first?
During a final investment decision meeting, all of the stakeholders were aligned on the project benefits, proposed budget, and schedule. Before final approval was given, the executive requested an aspirational target for the project team to obtain an enhanced benefit from the project.
What should the project manager do in this situation?
A project manager is performing the scrum master role for a project team of developers. At the daily standup, a couple of developers complain about the noise from a neighboring team, the performance of their laptops, and the difficulty in booking meeting rooms.
What should the project manager do?
A project involves exporting 150 packages to the customer. However, only 30 packages have been cleared by the customer for shipment. The logistics manager provided
details to the customer 2 weeks ago and set up a weekly conference call to effectively
communicate with them, but the customer has not been participating in the calls.
How should the project manager handle this situation?
A project manager is leading a hybrid project and is collaborating with the client to develop the project contract.
Some delays have been experienced due to unforeseen technical difficulties and new dependencies. However, the project manager is optimistic about recovering the delays in the upcoming sprints. A key stakeholder asked the project manager if the contract deadlines can be met.
What should the project manager do first?
An agile project manager has just been given a sizeable software development project to implement. Early in the initiation stage, the project sponsor requests an indication of time lines for delivery of the initial release.
What tools should the agile project manager use to do these estimates?
A project sponsor has requested a trend analysis of all risks that the project has
monitored over the past 12 months. What should the agile project manager do?
When trying to track project benefits, a project manager realizes that some key performance indicators (KPIs) are not yet defined. What should the project manager do?
A project's customer is furious. When the customer arrived at the project site, they discovered that one of their requirements was not met.
What should the project manager do?
A member of the board of directors has asked the project manager for the estimated cost of the minimum viable product (MVP). The estimated cost is needed in order to get formal approval for this project
How should the project manager report this cost?
A company is transitioning projects from a predictive to an agile approach. The CFO is concerned that one of the agile projects has an important feature for the financial
department that is being delayed for a later iteration.
What should the project manager do to clarify the situation?
A project team has been formed and the tasks have been assigned to each team member All team members have agreed to follow a hybrid protect approach. What should the project manager do to ensure the team performs as an organized unit?
A project has met the agreed-upon product requirements and is closing. There is time remaining in the schedule and excess budget. The
resources are not yet scheduled to move to other projects. Several product champions want to continue adding functionality to the product.
What should the project manager do?
A project manager is working with a team that is new to agile. One of the more
influential stakeholders struggles with the nature of agile. The project manager knows that this
stakeholder is needed as an advocate and wants to do everything possible to make the
stakeholder comfortable with the project.
What should the project manager include in the status report to illustrate the project's
performance?
The team responsible for executing a work package asks the consultant to reconsider the initial project deliverables specified in the contract.
What should the project manager do in this situation?
A supplier is hired to provide information security services for a project. The supplier has decided not to provide this service any longer since they have not been paid on time. Their services are critical and this decision will affect the outcome of the project.
What should the project manager do to address this issue?
A protect manager has just finished planning for a project when the client adds a new project team member The project manager Knows that the new team member only works remotely and is not in the main office. In addition, the new team member engages with decisions quickly in a face-to-face environment, but is slow to respond otherwise.
How should the project manager reflect this in their planning?
A team is working on a hybrid project. Due to different interpretations of the project requirements, the deliverables are not aligned to the expectations. What steps should the project manager have taken to prevent this?
A project manager is assigned to deliver an innovative solution that is part of a
brand new offering. The project manager reviews the request for proposal (RFP) and realizes that key terms are restricted to technical resource assignments. There is also a gap in addressing compliance.
How should the project manager bridge the gap and ensure the project delivers the expected
business value?
A newly appointed product owner is working with a project team that is using agile
for the first time. The product owner is constantly disrupting various team members throughout
the day to discuss progress. This has resulted in the team feeling micromanaged and
frustrated because of the constant disruptions.
How should the project manager proceed?
An agile project manager is evaluating the method that will be used to display the
value of the work performed to date. Which method will they select to display to the project stakeholder?
A project manager is managing the opening of a new office overseas. At the beginning of the project, possible delays due to legal permits are raised by one stakeholder. Subject matter experts (SMEs)
reassessed the concern and suggested assigning more time for this permit, and the change control board (CCB) agrees.
Which document should the project manager update first to document this change?
During a project, the project manager finds an opportunity to reduce the project cost by completing a deliverable ahead of schedule with a minimal
impact on project resources. However, the client has only been focused on the next milestone.
How should the project manager approach this situation?
While finalizing project management plans, a customer provides the project manager with a new set of quality standards to which the final product must adhere. What
should the project manager do to ensure a smooth delivery of the product?
At the end of a project's initiation phase, the budget was developed and sent to the approval board. During the approval meeting, one of the key stakeholders asked how the budget was developed for future uncertainties.
How should the project manager reply?
During daily team standup meetings, team members constantly ask about which tasks they should focus on first. How should the project
manager ensure the team is fully productive?
A client wants to create an innovative software for the travel industry using an agile approach. A project manager from the company was assigned
to work on the details and estimates as requested by the client.
What should the project manager do before sending the information to the client?
During a project meeting, the project manager expressed the importance of delivering reports on time. These individual reports will be
consolidated into a single report. One of the team member's reports was not delivered on time and therefore the report could not be integrated
with the other reports. This demonstrates a lack of teamwork and impacts project success.
What should the project manager do to resolve this issue?
A project manager is part of a balanced matrix project organization. The project manager will receive all work performance updates directly from the new sourcing
department head who has no time to spare to give the project manager the information.
What should the project manager do?
At a project meeting, a business analyst requires input from a marketing consultant to continue working on a task. The business analyst has tried
to contact the consultant but has been told that the consultant does not have the time to discuss the project.
What should the project manager do to move the project forward?
A multicultural team is working on a project. After a few months of observation, the project manager realizes that two team members are not responding to the construction manager properly. The project manager spoke to the team members individually and found that both had cultural differences with the construction manager.
What should the project manager do to improve the situation?
While developing a new product, a key stakeholder expresses concern about
insufficient information on product feature requirements. The product team disagrees and
mentions that detailed requirements have been provided.
What should the project manager do to handle this situation?
An agile project is running its second of six iterations. One new team member who does not have agile experience has just joined the team. In the daily meetings, the project manager observes that the team is having problems meeting their goals.
What should the project manager do?
A company is initiating a project to decommission inefficient sales channels. Several stakeholders argue that one channel that indicates a downturn in generating value is still more efficient than some of the channels that are planned to remain.
What should the project manager do?
A project manager is tasked with managing a customer relationship management (CRM) implementation project. The project charter is approved, and the project is now in the planning phase. The project manager meets with the stakeholders several times to gather the initial requirements. However, each time they meet, the stakeholders provide additional information that is different from what they provided earlier. The stakeholders are becoming frustrated, and the sponsor is now unresponsive.
What should the project manager have done to avoid this situation?
A project manager receives a call from the customer's account manager requesting support for a critical operational issue. Although the issue is unrelated to the project, the customer believes that one of the project team members has the technical expertise to recommend a solution.
What should the project manager do first?
A project sponsor asks the project team to add an enhancement to the project How should the project manager address this request?
An agile project is starting and the assigned team is new to agile During the first daily meetings, the project manager observes that the team is having problems meeting goals What should the project manager do?
At the end of the last iteration, the customer rejects the deliverables since they did
not meet the customer's expectations. What should the project manager have been done
to prevent this situation?
After a project team has been working on a project for several months the project is cancelled. The project sponsor is putting pressure on the project manager to perform closeout duties as fast as possible so that the project team can move on to other work The project sponsor has instructed the team not to waste time archiving the project artifacts for the cancelled project
How should the project manager handle this situation?
A team is assembled for a new project that will be using a predictive approach through requirements gathering and an agile approach for development and testing Not everyone on the team has experience working in agile. The schedule has started slipping due to the unclear structure of the agile development approach.
What should the project manager have done to avoid this situation?
During the execution phase, the project manager discovered that the deliverables
are not meeting the quality specifications requested by the main stakeholder. This has
caused the schedule performance index (SPI) to deteriorate from 0.98 to 0.72 and the cost
performance index (CPI) from 1.5 to 1.1.
What action should the project manager take to mitigate the issue of the deliverables being
rejected during the next iteration?
An organization has recently decided to switch from a predictive to an agile delivery approach. The one ongoing project will still be led by a project manager. The agile teams for that project have not produced any documentation.
What should the project manager of the ongoing project do?
A project manager is attending a progress meeting with a client The client requests a design change which might potentially add value to the project What action should the project manager take?
A global company hired a project manager for a new implementation at all of its sites After reviewing the business case and project charter, the project manager notes that the project team has different locations and regions to consider.
What should the project manager do to address this situation?
A project manager is working on the budget for a long-term project. The project manager creates a work breakdown structure (WBS) and estimates the cost for each work package based on past projects.
What else does the project manager need to do before determining the budget baseline?
After a project learn has been working on a project for several months, the project Is cancelled The project sponsor Is putting pressure on the project manager to perform closeout duties as fast as possible so that the project team can move on to other work. The project sponsor has instructed the team not to waste time archiving the project artifacts for the cancelled project.
How should the project manager handle this situation?
A project manager is leading a council's project that aims to ensure full compliance with health, ecological, and environmental standards.
At the same time, the project's goal is to remain fully adherent to the council's values, policies, and procedures.
How should the project manager ensure project success?
A team has been consistently delivering outcomes. However, based on their current performance, it was discovered that their velocity has decreased by 30%.
What should the project manager do to ensure the velocity is under control?
A project manager receives feedback from the customer's leadership team regarding their annoyance about the frequency of email updates. What should the project manager have done first to prevent this?
In the past, the project manager and the project team performed well using
predictive methodology. However, the organization recently decided to adopt agile
approaches, and the project sponsor wants to use an agile approach in an upcoming project.
Before initiating the project, what should the project manager do?
A project is nearing completion The contingency time has been consumed To ensure that the final deliverables are achieved fhin budget, the project manager has asked the team to follow a rigorous process This Is causing some resistance among the team members.
What should the project manager do to address the growing resistance?
In a construction project for a new building, the project manager decides to apply agile principles for the building foundation phase While evaluating the project schedule with the team, the project manager believes that the estimates are inaccurate. How should the project manager address this issue?
In a project using a hybrid approach, the performance of the team was consistently excellent during the predictive stages. When the iterations began, however, the team members started to show signs of low commitment, conflicts, and confusion, resulting in low morale.
What should the project manager do to handle this situation?
A project learn member identified a defect in the initial solution design for a project The stakeholders are not sure whether to deploy the system or not. What should the project manager do?
A project team member complained to the project manager that they are not sure f on the latest requirements document because it was emailed to them about one week ago. They mentioned that, in the past they worked on a document tor more than 20 hours only to find out later that another team member had already updated that same document but did not send them the latest revisions.
What should the project manager do to avoid this situation in the future?
A project manager brings in a new team member from an agile environment to work in a predictive environment The project manager expects to leverage the new team member's agile experience with the existing team members.
What should the project manager do to integrate the new team member effectively?
A year after implementing a policy change to improve diversity and inclusion within two teams, there is increasing conflict within the company What should have been done to prevent this conflict?
During a sprint planning meeting, a stakeholder is told that their requirement is in progress and on track for the final product to be ready in the next two sprints. The stakeholder is very satisfied with the timeline and gives their full support to the agile team. After the meeting, the project sponsor calls the project manager about a large requirement they want the team to work on right away as it has significant
business value. What should the project manager do?
A project manager is working to create a product that can be released to the market as soon as it passes rigorous quality standards.
Historically, the company has used a predictive methodology, but the company is exploring the implementation of agile methodologies.
The company asked the project manager to explain the value gained by using an agile process.
How should the project manager respond?
An operations manager continuously raises concerns about a project's benefits to the company While some concerns are valid most of the time these concerns have caused delays in project meetings
How should the project manager handle this'?
The vendor for a new IT data center project failed to follow the required cabling standards as stated in the requirements specification. The infrastructure manager and vendor were involved in an argument about the issue.
What should the project manager do to resolve and prevent additional arguments?
A Scrum team is analyzing the burndown chart on day four of a 15-day sprint. The burndown chart is shown below. What should the team do next?
A project manager is working on a large project with a very difficult client. During
the course of the project, the project manager realizes that if the project team had a little more time and funding to make some minor changes, the client could realize the benefits of 25% of the project outcomes early.
How should the project manager approach this?
In a global project, the project manager has to plan and manage communication between the team members and stakeholders in order to ensure the project will remain on track and achieve its goals.
What should the project manager do?
Experienced team members assigned to a critical project are also supporting several other projects and this is delaying the critical project. If this critical project is not
delivered, the company could receive a fine from the government. What should the project manager do?
A new agile project manager is trying to determine how the team is performing against the schedule for a release. Which tool will provide a deeper look into the team's progress?
Two team members were recently released from a project because the customer reduced the budget. However, the agile team is still receiving the same, if not more, work requirements as before.
How should the agile project leader resolve this situation?
An important email from a project sponsor states that a backlog item should be immediately prioritized. What should the project manager
do with many tasks still open on the Kanban board?
In a weak matrix environment, two key team members are falling behind with their tasks, which will affect the success of the project.
Further investigation by the project manager reveals that they have unresolved issues with each other. The project manager asks them to find a way to resolve the issues, but this is unsuccessful. The project manager then holds a meeting with them to work outa permanent solution to the issues, but this is also unsuccessful.
What should the project manager do next?
A project manager is working with an agile team. A key stakeholder who does not
join the sprint planning session is very unhappy, as the delivery date for the final product has
been pushed back three times. What should the project manager do?
A project manager is assigned to a hybrid project involving multiple sectors. The sectors collaborated in the joint venture delivery facility.
The chief executive officer (CEQ) from each participating sector is a sponsor of the project. Each sector nominated project representatives, who in turn appointed a product owner who was the most experienced in delivering such projects.
Match the stakeholders on the left with the appropriate frequency for updates.
During the execution phase of a project a new project manager is assigned to replace the previous project manager As the project manager starts managing the project, they discover that team performance is significantly decreasing, which is impacting the project's key performance indicators (KPIs). This team has delivered good performance on similar projects in the past
What should the project manager do next to improve this situation?
A key team member shared confidential information about another team member with management, a practice that is against ethical standards. During a team meeting, some of the team members requested that the key team member be removed from the team.
What should the project manager do next?
During project execution, a project manager discovers that the budget at completion has shifted significantly and is higher than expected.
What should the project manager do?
A project started 12 months ago and is currently on iteration 12 of 14. The team
has performed well and completed all deliverables on time. However, some team members
are starting to complain about the length of the project, creating a risk for lack of
performance at this critical stage.
What should the project manager do as a servant leader to mitigate this risk?
A Scrum team working in an aircraft manufacturing company has completed Its first iteration for a critical project. It is very Important for the project sponsor to complete the project on time and under budget A burndown chart indicates that the project is behind schedule
Which two actions should the project manager take to manage Impediments and improve the team's velocity? (Choose two)
A project manager joins a startup and discovers that the chief technology officer (CTO) encourages the team to overlook some procedures in the interest of speed. What should the project manager do to ensure that all the procedures are followed in the future?
A contractor delivering construction services to a company is using agile principles
to manage the project tasks. Engineers are producing frequent design changes due to new legislation. There is a risk the contractor may lose money due to resources waiting on design
changes or performing rework.
What should the project manager do to minimize the cost?
For an ongoing project, match the key performance indicators (KPIs) on the left to the correct categories on the right.
A company is planning a digitization project. Which action should the project
manager take first when defining the project scope?
A large company has agreed on a business case for an environmental project. The
project will cause some major changes in their operations, such as reduction in paper use,
which will obviously affect all of the users.
What is the first thing the appointed project manager should do?
A specialized team member has just received news that they must leave the office for several weeks They have approximately two workdays until they will leave and then they will become unavailable through any communication channels. There is a key deadline approaching
What should the agile project manager do?
A stakeholder is requesting that the project manager share project status updates
on a regular basis. This stakeholder is not included in the regular distribution list.
What should the project manager do?
A project manager has been assigned to complete a worksite project that was started by a different project manager. The project is now in the execution stage. Upon careful review, the project manager realizes that the local community was not included in the stakeholder register, which has resulted in extreme opposition from the community.
How should the project manager handle this issue?
A project manager is managing a project which is approaching the end of the execution phase. A high-level stakeholder informs the project manager that a very important requirement was not included in the scope of the project, and that without that requirement the project will deliver no value.
What is the first thing the project manager should do"?
A new project manager is assigned to a project in the execution stage. A few key stakeholders inform the new project manager that the project has some serious issues.
What should the newly assigned project manager do first to understand the issues?
A company Is helping their client launch an Innovative product. During the sprint review, the product owner identifies that the product does not include key features that were previously prioritized as part of the product backlog.
What should the project manager do next?
A project manager for an agile project wants to have a highly engaged team. How should the project manager achieve this objective?
An agile project team is building a new product. The stakeholders require ongoing
illustration of project business value.
How should the project manager proceed?
An agile project has just started, and the backlog is being prioritized. The
customer wants to prioritize business value over identified risks.
How should the customer’s request be managed?
Match the project situation on the left to the meeting on the right where the situation could occur.
A project manager is leading a new agile project. The requirements for the first sprint have been defined and the work is about to start.
What should the project manager do next?
A project leader of an agile team realizes that one team member is unmotivated, which is affecting the whole team. What should the project leader do to improve the situation?
A team is working on a project using a hybrid approach, and they are facing a lot of obstacles and blockers from some stakeholders. What should the project manager do to improve project performance?
A project manager has noticed that the performance of a new team member has increased dramatically over the past few months The project manager has been measuring this team member's performance through the cost performance index (CPl) and schedule performance index (SPl) of work packages. The project manager has also assigned new. unrelated work packages to this team member The project manager wants to formally record the team member's success in the project documentation
What should the project manager do?
The project manager has recently received funding approval for a training program
for the entire project team but has not yet defined the most effective training course. One
team member submitted a request for specialized training that is required for the project.
How should the project manager handle this request?
At the end of planning a new project, the project manager needs to schedule the
kick-off meeting but is having difficulty finding a common time slot when all necessary
stakeholders can be available onsite. How should the project manager proceed to
schedule the kick-off meeting?
During the third iteration of a project, the main sponsor retired from the company, and a new sponsor was appointed. The new sponsor is not familiar with the agile approach for project delivery, which leads them to request more control over the project team.
What should the project manager do?
A project manager is managing two agile teams and reviewing their metrics to find out which team is performing better. Which approach should be taken?
On a project to create the perfect paper airplane, the development of the airplane Is performed In iterations. The artwork to go on the wings and tail is done using a predictive approach. One of the stakeholders provides a requirement that conflicts with the product owner's requirements.
Who is responsible for analyzing the new requirement and making the final decision?
A supplier was supposed to mobilize a government-issued, licensed piece of
equipment two days ago, but did not. The procurement manager was informed that the
supplier failed to check the validity of the license, which expired last week. The supplier had
already submitted an application to the authorities, but it generally takes one to three weeks to process the application, which will affect the critical path.
Which action should the project manager take?
A project manager is leading a virtual team that is geographically dispersed. What
should the project manager do to avoid uncertainty in the project due to different cultures?
Since the beginning of a project, the product owner keeps asking during ceremonies about the budget spent for each product iteration The product owner seems much more interested in the cost rather than the product itself.
What should the project manager have done earlier to change the product owner's behavior''
The project manager of a large construction project discovers that the blueprints received from the client appear incomplete. What should the project manager do first?
A new team member on a self-organizing team is finding it difficult to deliver due to the new technology being used in the project. What should the project manager do in this situation?
A project manager is managing a project that is halfway through its execution phase and the quality standards of the deliverables were formally accepted However, a government agency has recently Introduced new standards that may significantly impact the project The deliverables must be changed to align with the new quality standards
What should the project manager do?
A key stakeholder is upset because the final product delivery has been postponed for the third time. The project manager meets with the stakeholder and discovers that there is a risk of revenue impact if a new feature is not released in 1 month.
What should the project manager do?
In an agile project, the project manager notices that one team member rarely reports blockers during daily check-ins. Additionally, the team member is too shy to participate in team activities and prefers to provide status updates individually to the project manager.
How should the project manager rectify this situation?
A project manager decided to incorporate the latest technological advancement with the client's devices at no additional cost to the project.
Upon completion and submission of the project deliverables, the client rejected the devices, despite having the latest features.
What should the project manager have done?
At the daily project meeting, team members are complaining about receiving emails from their functional managers to support other nonproject-related tasks. This is having a negative impact on the team's productivity.
What should the project manager do next?
An agile senior project team member suddenly resigns from the organization. Following this departure, the remaining team members are having difficulty accessing information and are unable to complete a deliverable.
What should the project manager have done to avoid this situation?
A company is developing a new product. During project planning, a stakeholder from the legal department does not attend any of the project meetings and is not interested
in the product design.
How should the project manager deal with this situation?
An organization uses a predictive approach but is open to using some agile practices. The project manager was asked to recommend an agile practice to provide business value throughout the project.
What should the project manager recommend?
A contractor has been making small changes to the engineering specifications without submitting change requests. The contractor and the technical team did not discuss the changes with the project manager, and the modifications do not affect the budget and quality of the deliverable.
What should the project manager do?
A project manager is assigned to a global project with dispersed team members. Previously, when working with remote teams, the project manager observed that team members do not tend to produce quality work.
What should the project manager do to ensure the project is completed on time with quality?
A project manager is managing a project with a hybrid approach and has requested a senior team member to perform a quantitative risk analysis The team member responds that they do not have the knowledge to perform such an analysis.
What should the project manager do?
A project in aerospace design has run into a substantial technical issue, and the project team is uncertain on how to proceed. With whom should the project manager call a meeting to discuss the issue?
On a transformational project, the project manager is confronted with resistance
from the stakeholders. To overcome this and gain acceptance of the change, what should
the project manager do first?
For an agile pilot project, the sponsor arranged an early product demonstration for the customer. During the meeting, the customer realizes that a new feature will significantly improve the product
After collecting the new requirements, what should the project manager do?
A product owner has indicated there is strong customer interest in adding a new set of functionalities to a product. Using agile approaches, the project manager evaluates the new functionalities of the product.
What should the project manager do?
A large and complex project is comprised of multiple regions. The estimate to complete (ETC) work is assumed to be performed at the same cumulative cost performance index (CPI) as that incurred by the project to date. As of now, the earned value (EV) is 145 person/day, the planned value (PV) is 145 person/day, the actual cost (AC) is 170 person/day, and budget at completion (BAC) is 285 person/day.
What is the estimate at completion (EAC)?
A project manager works for an IT consulting firm that has submitted a bid during the request for proposal (RFP) process for a contract that focuses on data center migration and optimization. However, the consulting firm has little experience in data center optimization.
What should the project manager do?
A project team has experienced deliverable delays in the last few iterations. During the retrospective, the team realizes that the quality issues identified are because the quality process is outdated.
Who should the project manager ask to update the process?
An investment company is interested in unifying direction and control criteria in one of its principal projects. The project manager was advised to enforce the main framework of this initiative.
What should the project manager do first?
During a planning session, the development team and the product owner are arguing about the effort needed to deliver a specific feature in a software development project. The product owner says that the feature can be developed in one week, whereas the team estimates that it will take at least two weeks. After several hours of discussion, they have not reached an agreement.
What should the project lead do?
A project team is struggling to meet the project deadline due to a recurring conflict between two team members. What should the project manager do?
A company in the manufacturing industry has started a new initiative to integrate project management and improve product innovation. What first step should the project manager take to increase transparency among the stakeholders?
An IT team has reached out to the project manager for guidance on which communication method to use when system downtime will impact the resources working on the project.
Which two communication methods should the project manager recommend? (Choose 2)
To ensure effective team communication and processes, a standard set of software including video conferencing is defined for a virtual scrum team. Several team members are reporting problems with their access and cannot adhere to team processes.
How should these issues be resolved?
An experienced project manager is in a meeting with project key stakeholders when they are informed that a senior manager with extensive experience on similar projects will join the project steering committee. The project kick-off meeting is scheduled for the following week.
What should the project manager do next?
A project has obtained all of the necessary legal requirements and policies from the local government. During the execution phase, the product owner is informed that a new law impacting the project deliverables will be published within two weeks.
What should the project lead do?
A supplier that the company has used for years has trouble accepting the new terms of an agile contract. They do not understand the terms in the contract and feel they should not have to sign it because they have had a long relationship with the company.
Which action should the project manager take?
During a sprint, the team is experiencing conflict because the customer asks for additional features that increase the complexity. The scrum master is trying to resolve the conflict.
Which approach should the scrum master use?
Multidisciplinary teams will be needed for a project. The project manager asks the project planner to create a consolidated schedule. The project manager determines from the consolidated schedule that the project's finish date exceeds the requested finish date.
What should the project manager suggest to the planner to analyze this issue?
Due to an anticipated expansion, a company procured new technology. The project team responsible for using this technology does not have experience with it.
What should the project manager do?
A project is using a Scrum team from a new vendor to deliver a component. Engaging a new vendor was identified as a delivery risk that, if eventuated, must be escalated to the board. The project manager and product owner work well with the Scrum team, but the vendor misses the first release by a couple of weeks.
What should the project manager do?
A project is delayed considerably from its original completion date for various reasons. The client attributes the delays to the contractor and is going to impose liquidated damages. The project manager of the contracting company reviews the schedule and observes that, though some activities were delayed by the contractor, the critical activity was delayed by the client.
What should the project manager of the contracting company do?
In the execution phase of a project, the development team is informed by the IT security department that one of the external platforms that the team is using will be uninstalled for the whole organization.
What should the project manager do first?
An organization is undergoing an agile transformation and migrating most of its projects from a predictive approach. The CFO expressed a concern that predictability on both costs and scope will be lost with the new agile approach.
What should the project manager do?
Three testers joined the project team just before the end of the build. During the project team meeting, the testers indicated that the project quality is poor, and they should not continue testing until all the defects are fixed.
Which three actions should the project manager do? (Choose 3)
A project manager has been assigned to a new project. The project sponsor has requested a detailed time line, but the project includes some deliverables that are not yet clearly defined.
Which project management approach should the project manager advise using?
A project team member who was a top performer in the planning phase of a project was easily irritated during the fifth sprint of the software development phase. The team member's attitude and behavior made the other team members feel uncomfortable.
What should the project manager do?
Project stakeholders have provided a team with requirements that will take at least one year to complete. The project sponsor advised that they need to see some return on investment (ROI) soon.
What should the project manager do?
A project manager is leading the construction of a branch office building for a national bank. The project manager is informed that the regulatory authority has closed the bank.
In closing this project midway, which activities should the project manager execute first?
A company is experiencing a high rate of rejected project deliverables. The project manager is requested to suggest a solution to improve quality.
What should the project manager suggest?
A project manager leads an agile development project. During the sprint planning meeting, the development team expresses concerns that the proposed scope of the next sprint is much larger than expected given the current resource allocation. The project manager believes the scope is essential to meet the project milestones.
How should the project manager approach negotiating an agreement with the team to ensure the project remains on track?
The project team is conducting iteration planning and having difficulty evaluating a new technology that will be used in this iteration. What should the project lead do?
While working with the project team on planning project resources, the project manager discovers that a critical resource will be assigned at the same time to another project in the organization. The project team explains to the project manager that this resource cannot be replaced by another resource.
What should the project manager do first?
A project manager is leading the development and delivery of a strategic product that must be delivered on time. The project is facing technical issues that could significantly impact the budget and ability to deliver some of the product features.
What should the project manager do first to resolve the issue?
During a sprint, the product owner requested a change in the features to be delivered in the same sprint. According to the product owner, the request from the customer is due to regulatory reasons and they have a deadline to meet.
What should the project manager do?
A team member has escalated an issue to the project manager, stating that they have done their part of the job. Their concern is that there is still no response from the other party in the service level agreement (SLA). The team member is eager to find a resolution for the reported issue.
What should the project manager advise the team member to do to ensure that the project escalation mechanism is effective?
A customer complains that a software update project is failing to deliver value according to the original scope. What should the project manager do to resolve the problem?
A project manager is developing the project schedule with the project team. The team members estimate that an optimistic duration is 5 days, the pessimistic duration is 20 days, and the most likely duration is 11 days.
What duration should the project manager use?
A project manager notices that an extroverted project team member appears to be increasingly controlling the direction of the entire team. The other team members are not complaining but seem to be more passive.
What should the project manager do?
A steering committee has asked the project manager to assist with the decision-making process between build versus buy delivery options. Which value metric should the project manager evaluate to respond to the steering committee's request?
A team member mentions to the scrum master that the user stories are too long. The team member believes this may be the cause of the team's inability to deliver value for stakeholders.
What should the scrum master do?
A project manager was just assigned to an ongoing project. According to the project's status, all the increments produced passed the acceptance criteria. During the last meeting with the project sponsor, the prototype is far from the sponsor's original expectations.
What should the project manager do first?
A scrum master noticed that one of the team members is afraid to ask questions, does not like to collaborate with other team members, and avoids taking responsibility for their actions. What is the likely reason that would cause a team member to behave that way?
A project team is using an iterative and incremental delivery approach. The sprint's duration is 1 month with a production release every 3 months. In the last sprint review, the users communicated that they want the functionality presented and deployed in 5 weeks. The project lead is working on the next release plan.
When should the project lead have their team deploy the functionality?
A project manager is managing a project with a cost performance index (CPI) of 1.05 that is trending downward. To maintain on-time completion, the scrum master needs to add 30 additional team members in the next month to enable more sprints. The project manager is concerned because the schedule performance index (SPI) is 1.0.
What is the first step the project manager should take?
A global and complex project is in the execution phase. Recently, there were executive board changes, and the executive sponsor is transitioning to a new role. The outgoing sponsor asked the project manager to speed up project completion of the current phase to ensure successful onboarding of the new sponsor.
What should the project manager do?
A team is performing above expectations, and the sponsor wants to expand the project scope to benefit the organization. However, there are only a few team members with the needed leadership experience.
What should the project manager do?
A new offshore call center project is vital for a company's branch offices. The project is at the end of the planning phase when the project manager is informed by the sponsor that the project will be delayed due to reprioritization.
What should the project manager do?
A project manager has been assigned a project team with members in two different locations. The project manager noticed that the productivity of a senior team member in the other location is much lower than the local junior team members.
What should the project manager do to address the issue?
A project manager regularly sends out project progress reports. However, there have been a few complaints from stakeholders who expressed that the communication does not meet their needs.
What should the project manager do?
Two experienced team members in a hybrid project are having a conflict about a technical solution. The project manager has already spoken individually to the two team members without successfully resolving the conflict.
What should the project manager do next?
A project team used agile approaches to create a minimum viable product (MVP). Currently, the team is discussing the possible next steps.
What should be the next step?
A project manager is approached by two new product owners who were instructed by their managers to join a new agile team. Both product owners were told they could start working with the new agile team immediately.
What should the project manager do to advise both product owners?
During a daily meeting of a challenging project, two team members started to argue on the preferred solution based on their assumptions. The situation prevented the progress to the next phase of development, which could impact the finish date of the project.
What should the project manager do next?
A project manager has recently been assigned to a new project. When the project manager first meets the project team, the team tells the project manager that all of the management plans and documents for the project are missing.
What should the project manager do?
During the execution of a project, a project manager is informed that a team member is leaving the company. What should the project manager do next?
A project manager has just been designated to lead an approved project with a virtual team. The team members are from several countries and have never met before.
In order to promote team engagement and introduce the project team, what should the project manager do?
A project manager is trying to define a project time line despite having incomplete and ambiguous information on requirements and regulations. What should the project
manager do to finish planning?
A project is nearing finalization and just released the final product to the customer. The assigned project manager left the company without notice and without sharing any information or documents for the remaining activities. A new project manager has just been assigned to the project.
What should the new project manager do next?
During a contract renewal meeting, an organization's commercial team and the customer are disagreeing and negotiations are failing. What should the project manager do to reach an agreement that will satisfy all parties?
A company is transitioning from using a predictive approach to using an agile framework on a project. The project sponsor is concerned about the level of uncertainty and how to determine the time and budget required to complete the scope.
What should the project manager do to address this situation?
A project lead was recently elected to complete the execution of a legacy project for a water filtration plant due to the project director's reassignment. The project lead has been on five similar projects in the recent past. The client has challenged the completion status due to a lack of construction evidence. The client has also indicated their intention to apply performance-associated penalties that are detailed in the contract.
What should the project lead do?
A key stakeholder of a project wants to include additional work before completion.
What should the project manager do?
A project manager was assigned to lead a global project with a virtual team that is globally dispersed. The project manager has difficulties communicating with the team members and there seems to be frequent misunderstandings and conflicts.
What should the project manager do?
The project team completed a demonstration of the main deliverable of the project. Although the project sponsor is happy with the outcome and is ready to sign the release to production, one of the business unit managers who attended the demo believes that the deliverable is not complete.
Which document should the project manager use to resolve this situation?
A project steering committee meeting was arranged to approve a milestone of a project within two weeks. The project manager is informed that a new project executive will take over the project.
What should the project manager do first?
An agile team is struggling to successfully deliver what they have committed. During the daily status meetings, the project manager notices that the most senior engineer is doing all of the talking, leaving little time for the other members to share their status. The team's performance is not good, and some team members want to leave the team.
How should the project manager approach this situation?
A project manager received several complaints from different project team members related to an unnecessary additional step the functional lead implemented as a preference. The project team members' work has been affected by this and they have missed a few deadlines.
What should the project manager do to address this concern?
During execution of the third sprint in a project, a project team is uncertain about the frequent updates on the vendor's platform. The team is concerned about how the updates will impact the rest of the backlog.
What should the project manager do to minimize the uncertainty?
A project manager's project relies on services from a department that has a new leader. Since the new leader was appointed, the services from their department have been slow which threatens the project's delivery deadline.
What should the project manager do?
A project is continuously overlapping phases. Due to a recent human error, the team, which is made up of senior members, is experiencing distrust issues from other departments and lacking initiative. This is impacting overall performance and putting the project objectives at risk.
What should the project manager do when executing the next sprint?
A project manager is working on a hybrid project and is responsible for ensuring the design, build, and delivery of the software is completed in an agile way. How should the project manager plan the iteration?
A project manager is planning the fifth sprint of a project when the sponsor requests a report on the business value gained to date. What should the project manager show to the sponsor?
A project manager has an engineering team mostly comprised of new hires. The project manager has to carefully predict in which stage of the project they will need to spend most of their time to ensure the team is properly integrated and performing well.
In which stage of the project would the project manager need a greater effort to lead them?
A project manager is working on a software development project. Software development will be carried out through a partnership with a vendor based on a list of initial requirements not yet completely defined.
What type of contract and project approach should the project manager consider?
Four new teams have been formed to develop a new product. Several team members ask the project manager who will integrate the different work streams into one backlog.
What should the project manager do?
Due to scope changes, some of the risks identified during the initiation phase have materialized into issues. What should the project manager do next?
A project manager is creating the quality management plan for deliverables with very precise requirements. The project manager is uncertain about how to create quality standards so the suppliers can show conformity when delivering the product.
Which two actions should the project manager take first? (Choose 2)
A project manager has been asked by the human resources (HR) review team to share information about how the project team members interact, communicate, and conduct themselves to reduce the risk of conflicts and improve overall team performance.
What should the project manager do next?
A project management office (PMO) is following the execution of an organization's critical project. Some of the project phases are experiencing serious delays due to an international supply chain crisis. Project team members suggested revisiting the planned project phases to maintain the project's value delivery.
What should the project manager do?
A project team is not motivated and is producing the bare minimum. The team has no interest in keeping pace with the aggressive project schedule.
What should the project manager do first to get the team energized and performing efficiently?
A project team has difficulty understanding the relationship between functional requirements and their associated benefit to the business stakeholders.
How should the project manager improve the team's understanding?
At the first retrospective meeting, a developer in a newly formed team points out that frequent delays in documenting the requirement solution are impacting the workflow. The developer wants to know why the analyst is not doing their job on time. Confronting the analyst causes a conflict that quickly escalates. The analyst is certain that the documentation process is not solely their function.
What should the project manager do to resolve the conflict and prevent future conflicts as the team matures?
A company is going through a large cost-cutting initiative. Senior management requests a report on the work remaining for outstanding projects.
Which tool should the project manager use for this purpose?
During a progress review meeting, the project sponsor requests a complete revamp of the product roadmap to meet the strategic objectives based on market conditions. This change will result in a completely new product.
What should the project manager do first?
Before kicking off a high-priority and complex project, what should the project manager do to ensure all project stakeholders are aware of their role scope as it relates to project activities?
Negotiations are underway to secure an agreement with a critical supplier for the project. The negotiation situation has become contentious as it is becoming apparent that both parties will not receive everything they want and that a compromise might be necessary to avoid project delays, cost overruns, and damage to reputations.
What should the project manager do to help ensure a successful outcome for the project?
A project is late due to a large number of scope changes. This was raised as a risk in the risk register during the initiation phase. The team is afraid that they will be blamed in case of failure and recommends that the project manager ask for an extension.
What should the project manager do first?
A project manager is leading a team and wants each team member to produce their deliverables and be held accountable for the work product. What should the project manager do first?
As part of planning activities for a new project, the project manager must develop a budget that encompasses the full project scope. What should the project manager do to build the project budget?
A project manager coordinates several projects in one program. Each project concerns a different country, has a different sponsor, and has specific business priorities. The resources are shared among the projects. The project manager anticipates this could result in delays and/or conflicts that will affect the program outcomes.
What should the project manager do to prevent such a situation?
A project manager with global teams is managing a project that is progressing as expected. However, recently the project manager has learned of some team members missing the daily meetings. After investigating the issue, the project manager realizes different time zones is the main cause of the issue.
What should the project manager do next?
A project manager is working on a project that is using a hybrid approach. One key input for the deliverable will be from the outcome of another project that is using an agile approach.
What should the project manager do next?
A multinational company is launching a company-wide digital transformation project that covers all of its regions and business lines. The project is expected to go through five phases and finish in 2 years. The project manager schedules a kick-off meeting.
What should the project manager do next?
A project manager has been assigned to a hybrid project. The project manager needs to ensure all team members are collaborating and are aware of the project's ongoing changes.
What should the project manager do?
An IT project manager for a project that is 50% complete teams that a critical team member plans to relocate to another country soon. The team member is needed for the remainder of the project.
How should the project manager improve team dynamics?
A project manager wants to ensure that the project acceptance criteria are met for all project deliverables. What should the project manager do to accomplish this?
A project manager has begun a complex oil refinery project. Although the project is in the initiation phase, the sponsor keeps asking for concrete dates for the most important project milestones.
When will the project manager be able to provide the requested information?
A project manager is assigned to an organizational transformation project. The company typically defines individual performance plans at the beginning of the year, and functional managers conduct feedback reviews at the end of the year. The transformation project team members are concerned that the work they are doing for this project is not aligned with the work included in their individual performance plan for the year.
What should the project manager do?
A scrum team's daily meetings are conducted by teleconference between three teams, each located in different countries. The meetings typically
last 45 minutes with many misunderstandings due to language barriers.
How should the project manager resolve this issue for the next iteration?
A project manager is leading a multiyear project that involves internal and external stakeholders. As the project manager begins to gather requirements, additional business stakeholders express interest in being involved.
Which three actions should the project manager take to ensure proper stakeholder involvement? (Choose three)
In an organization with good work-life balance, one team was continuously overloaded, thereby delivering the product ft quality. What should the project
manager do?
A project manager has been assigned to a new project that is similar to a project that was closed last year. There is no schedule baseline, but the project manager received the activity list and wants to prepare a reasonable schedule.
What should the project manager do?
A key project stakeholder has started to escalate all issues and main requirements to the project sponsor. The project manager is concemed about the team not receiving direct communications from this stakeholder.
Which two actions should the project manager take to improve the relationship with the stakeholder? (Choose two)
A project team member raised a risk that the threat of country-wide power cuts may affect the project time line for a software development project. In the last month, this risk
materialized and the project time line had to be extended by 2 months.
Which two actions should the project manager take? (Choose two)
An organization initiated a project in a complex program. The project lead notices that the team is demotivated because the current project framework implemented by the project management office (PMO) is not compatible with agile delivery
What should the project lead do?
Midway into a project, the project manager is concerned with the lack of responsiveness from a vendor. What should the project manager do to
ensure the project is delivered successfully?
A project manager is working on an agile project. The organization decided to implement the Scrum framework. The project manager organized a workshop to explain the differences between traditional project artifacts and the Scrum approach. The most frequent question raised is what artifact will replace the project schedule.
What should be me project manager's response?
In an agile project, the learn planned to complete 40 story points in an iteration, but only completed 30 story points. What is the schedule performance index (SPI)?
An agile project team received an assignment to develop an industrial system that interfaces with robots. The project team does not have any previous experience
performing this type of work. Team members are interested in acquiring such expertise but it may result in a project delay.
How should this situation be handled?
A project manager is leading the development of a mobile banking application using a hybrid approach. The team has been holding daily standup meetings each workday
morning. Due to an unexpected issue, 50% of the team has to work from home. The bank's management directed the team not to have in-person daily standups. Various team members are complaining about this, stating that there is a lack of information sharing among the team
What should the project manager do?
A project manager is assigned to a large construction project with more than 100 project team members. The project manager is having a hard time keeping the project on track and deriving the planned benefits. The project manager wants to make sure that each requirement is linked to the business and project objective.
What should the project manager do?
A technology project is delivering new functionality on a new platform. Several team resources are starting to train their teams, but they are asking questions about the training that the project will provide.
What should the project manager's first action be?
A project manager is assigned to a multiyear enterprise resource planning (ERP) solution project. During planning, the business sponsor emphasizes the importance of demonstrating value along the way, while maintaining the integrity of the final product.
How should the project manager establish the delivery model for this project?
The project manager is reviewing a project's progress and notices that one of the risks has become an issue. What should the project manager do to address the situation?
While following up on a deliverable, a team member expresses concern to the project manager about working with another team member. This team member states that the other team member, who is a functional manager, is often defensive and aggressive during meetings.
How should the project manager handle this situation?
A project manager is working on a time and materials (T&M) project using a hybrid approach. The milestones and outcomes are defined for the first 6 months with
incremental releases every month. After the first 2 months, the client communicates their dissatisfaction with the results and asks to change the course of the project. The project manager held a face-to-face meeting with the client and now has a better understanding of the newly desired milestones and outcomes.
What should the project manager do first?
A project manager manages multiple information technology (IT) projects in a matrix organization. The project manager schedules a meeting with one of the functional
managers to coordinate testing support for two software development projects. Unfortunately, the functional manager is not able to attend the meeting and informs the project manager that there may not be any resources available to test the software.
What should the project manager do?
A project manager is managing an internal project with a tight budget and schedule. While executing the project, the project manager realizes that
some stakeholders are working against the success targets of the project.
What should the project manager do to ensure successful project delivery? (Choose two)
In a highly politicized organizational environment, the stakeholders are driven by their own operational or business goals, which results in
conflicting interests regarding the project. What should the project manager do to steer the stakeholders toward the collective project goal?
A project manager is closing a project and preparing to hand it over to the operations team. During handover, a delayed invoice was submitted with a higher-than-planned
cost against the project work. Consequently, project handover was delayed and the project's reported completion costs were increased.
What should the project manager have done to avoid this situation?
A project manager has been assigned a project to build a new solar farm that will provide clean energy to a new housing complex. The government has decided to reduce
the tax on renewable energy products starting 1 January. The supplier has reached out and stated that the order placed for solar panels to be delivered on 20 December
might be delayed until early January. On the other hand, the project will face similar constraints due to the December holidays.
What should the project manager do about this risk?
A team needs to follow defined cybersecurity compliance that is mandatory for a customer project. What should the project manager do to monitor compliance in the
project?
An iteration is almost finished, but the team is struggling to complete the stories that require more time. What should the project manager do first?
During regular project progress review meetings, one team member shares bad news that has a significant impact on the project schedule. How should the project manager
react to ensure the project remains successful?
A new team member joins an agile team. In a previous role, this team member was a subject matter expert (SME). This team member often directs the team on how to solve problems based on previous experience.
What should the project manager do first?
During project planning, a development team is assigned an agreed-upon work package to determine the appropriate pattern for integrating a new service with a legacy system. The lead developer has requested a meeting with the project manager and Is looking for direction as to which technology to select.
How should the project manager help guide the lead developer?
A project manager is managing a new development program to automate some technical functions. During project kickoff, the project manager
expresses the need for a technical architect to support the project for a moderate amount of time. The project sponsor informs the project
manager about an existing technical architect who possesses valuable knowledge but is already assigned at the portfolio level.
What engagement model should the project manager use for the technical architect role to ensure project success?
A project manager is working for an organization in country A and has been tasked with opening the first brick-and-mortar store in country B. The sponsor has identified the city for the store and wants to minimize any potential issues with the local government.
Which action should the project manager take to address the sponsor's request?
During the last two iterations of a project, one of the team members had low performance. The project manager conducted two feedback sessions with the team member and escalated the issue to the resource manager and project sponsor, but there has been no improvement.
What should the project manager do next?
A project manager receives an email from a customer saying that they do not want to keep working with one of the project team members. The customer does not provide
any reasons for this sentiment. The project manager is concerned because this project team member is highly skilled and experienced and is key in one of the main project deliverables.
What should the project manager do to ease the situation?
During the development of a project in a dynamic market environment, new unforeseen legal requirements have come into effect. The project
manager is not sure if some of the project deliverables will be fully compliant with the new requirements.
What should the project manager do?
A project manager is leading a project that is at 90% completion. One of the key stakeholders requests a certification program to be included as part of the project. Another stakeholder disagrees and informs the project team that there should be no change to the project management plan since the project is nearing completion.
What should the project manager do?
A company changed the product owner on an existing project. The new product owner has less knowledge of the product than everybody else on the team. Due to the product owner's lack of knowledge, the team does not consider the opinions of the product owner seriously and mostly relies on the project manager's opinion.
What should the project manager do?
Two teams are engaged on a global project which uses a follow-the-sun approach in order to speed up delivery. After the first release, many issues were identified on the product, which could easily have been avoided with better communication.
What should the project manager do?
An innovation project with a budget of over US$30 million is expected to have a large impact on the technology industry. The business area is concerned if the project will meet stakeholder expectations and raised this concern with the project manager.
What should the project manager do to manage business concerns and expectations before starting the project?
A product owner has returned from a meeting with a few key stakeholders, who expressed interest in learning more about the project progress. The product owner is
seeking the project manager's recommendation on how to approach this request.
What should the project manager do to help the product owner?
A project manager is in the middle of handling a major upgrade to an existing product. The project manager learns that the resources initially promised as part of the project are being moved to another priority project.
What should the project manager do?
A project manager is leading a project that has been in execution for 1 year. An experienced team member is performing well, but often disagrees with the project manager and refuses to implement their decisions. Part of the team supports the team member's defiance, while the other team members do not.
What should the project manager do?
A healthcare organization hired a new compliance specialist to ensure that the healthcare compliance needs are met. The feedback about the new compliance specialist
from the team was average.
What should the project manager do to help the new compliance specialist improve?
After assigning tasks to a project team, a project manager discovers that some team members are uncomfortable. Same team members are having 4 difficult time understanding their assigned tasks, whereas other team members are challenging the schedule based on that allocation to the project.
Which phase of the Tuckman ladder of team formation is occurring?
A project team is globally distributed with team members living and working in different time zones. The project manager is trying to get the team
to collaborate effectively.
Which three actions should the project manager take to accomplish this goal? (Choose three)
A project manager is managing an agile project that is part of a program with many interconnected projects. Dependency management is fundamental because there will be many milestones for different projects that are dependent upon each other during the program duration.
What should the project manager do?
A project stakeholder has left the company. The new stakeholder is a family member of one of the team members. This stakeholder does not attend meetings. The project manager finds out that the stakeholder has been asking the family member for project updates.
What should the project manager do?
During a retrospective, one of the team members reports that a functional manager wants to be involved in task allocation. What should the project manager do?
A project team is executing a large regulatory project comprised of a multitude of internal and external stakeholders. An initial impact analysis revealed several systems, including an enhancement to existing modules as well as new builds. After completion of the initial design workshop, the team conducted a brainstorming session to better understand the types of likely users.
Which technique will best serve this purpose?
A project manager receives information in preparation for reporting the project's monthly performance to the project steering committee,
* Actual progress = 2 units
* Planned progress = 3 units
* Actual cost (AC) = 2 units
* Budgeted cost = 3 units
What statement should the project manager make to the project steering committee?
Within a project, senior management is requesting project information so they can analyze the data to make project decisions. What information
should the project manager provide so that senior management can get a broader view of the project?
A project manager has been managing an agile project for 6 months. Over the last two iterations, the team velocity has decreased due to a new technology that was needed
for the product.
What should the project manager do to continue with the delivery plan and return to the expected velocity?
A company has created a cross-functional team to drive the digital transformation project for the business. The team is expected to deliver the minimum viable product (MVP) that addresses market need in the shortest possible time.
Match the roles for the team on the left to their corresponding responsibilities on the right.
A prefeasibility study for a new renewable energy project is nearing approval. To ensure that the project time lines are maintained, activities associated with the feasibility study must continue while the prefeasibility study is being approved.
How should the project manager proceed?
A project manager in an automotive company is scheduling activities for a complex project Some of the project requirements are fixed and some are flexible Match the items on the left with the methodology on the right that the project manager is using.
A project manager is assigned to a project that is in the execution phase that has different types of stakeholders. Some of the stakeholders are very interested in the project, whereas other do not show the same level of interest.
What should the project manager do to assure the project finishes correctly?
A project manager's new employer decided to use an agile delivery approach to implement a new accounting system. The chief financial officer (CFO), who is also the
project sponsor, is committed to a new way of working but does not have experience as a product owner. The project manager's background includes a couple of years’
experience as an agile practitioner working as a scrum master.
What should the project manager do at the start of the project?
A company has undertaken a large transformation project in preparation for the changing economy. During the planning of the transformation project, the key resource from human resources (HR) refuses to approve the proposed project plan.
What should the project manager do to gain an understanding of the cause for the resource's refusal?
A CEO of a general contracting company urgently asks the project manager to sign up two project team members to participate in a specific training course. Halfway
through the training, both team members complain that the training is too difficult, above their experience level, and that the material does not align with their tasks.
What should the project manager have done to prevent this situation?
An agile project to provide a material information system has started. During the kick-off meeting, the team realizes that the stakeholders require a solution in 2 months, but it will take at least 4 months to deliver the entire project.
Who should the project manager contact to help the team accelerate the delivery?
A project manager is leading a hybrid project for the development of denial equipment with live team members A dentist, who is also one of the major investors attends a sprint review meeting and raises questions and doubt about the concept and expected performance of the equipment
What should the project manager do?
A project manager is managing a project that has a new sponsor who is cutting the budget As a servant leader how should the project manager handle the budget cuts with the team?
A hybrid project has just started, which will result in a new technology that could disrupt the market if well accepted by the public. The product requires health and safety
approvals from the government. As this is an innovative solution, the sponsor and product owner are unsure if it will be accepted by the public.
What is the appropriate flow for product development?
In the planning phase of a software implementation project, two of the team members disagree on how to approach end-user training. The
discussion has intensified and the team members are not able to agree.
What should the project manager do next?
A project manager is assigned to a new project team that has several stakeholders who can have significant influence over the project outcomes.
The project manager categorized the stakeholders into four different groups and wants to define the communication strategy.
How should the project manager handle communication?
A project team member is struggling to deliver an assigned task. In a team meeting, the project manager determines that there are other members
on the team who have more experience with similar tasks.
What should the project manager do?
During a team meeting, the new agile project manager becomes aware that there are many complaints from the customer regarding project stability and other critical issues.
A team member states that the deliverables were developed by experienced employees who confirmed that the project was stable.
How should the new project manager address these concerns?
A technical team for a project is managed by the lead who was recently promoted to this role. Inside the team, a mature and experienced engineer is constantly questioning the actions of the team lead and is currently ignoring part of the team lead's decisions. The team lead asks the project manager for help.
What should the project manager do?
A project manager implementing a hybrid project is dealing with multiple stakeholders in a rapidly changing business environment. How should the
project manager ensure that the needs of stakeholders are consistently met?
A project manager has been assigned to manage multiple agile project teams. The project manager wants to empower the teams and make them self-organizing.
What should the project manager do to create a positive environment?
A project manager is overseeing a project as part of a program geared toward a major technology disruption. The team is comprised of brilliant young professionals who have worked on different projects for the organization in the past. However, the team complained that they previously experienced a lack of direction during project execution and are a traid of the same issue in this project.
Which two actions should the project manager take to ensure that this issue does not occur in this project? (Choose two)
Halfway through project execution, stakeholders ask for equipment that was expected to be procured. The project manager explains that the equipment was purchased, but differs from what the stakeholders are currently asking for. This is because the initial requirements were changed during a previous meeting.
What should the project manager have done to avoid this situation?
During the project planning phase, a project manager is informed that they cannot start one activity before another department implements the
required IT system. What should the project manager do?
A defect is identified during user acceptance testing that could significantly impact the system's performance. The project team has advised that this defect puts the delivery date at risk.
Which risk management process should be performed?
In a project, one core team member tends to do all the work and ensures all tasks are completed. This core team member is soon leaving the project, which may make the project vulnerable.
What should the project manager do?
A project team is in the planning stage and has prepared a list of activities and completed sequencing the activities. During a review, the team noted that there is a
dependency missing between:
+ Test the product
+ Release to customer
According to the quality management plan, the product must be tested before being released.
How should the project manager enter this dependency?
After an executive-level reorganization, the new project sponsor is not keen on continuing with the project. What should the project manager do?
During the third iteration of a project, the product owner requests another mandatory feature. This also happened in the previous two sprints, which resulted in failure and caused frustration within the team.
What should the project manager do next?
The current incremental revenue expected by a project deliverable is not fulfilling the business case requirement The deliverable was already closed and handed over to the operations team
Which two actions should the project manager take? (Choose two)
A project manager is managing a large project. A stakeholder has just discovered a new risk that has not been identified in earlier stages.
What should the project manager do?
A Scrum team is analyzing the burndown chart on day four of a 15-day sprint. The burndown chart is shown below. What should the team do next?
During the daily standup meeting that is assessing progress against the current sprint, a team member reports some delays due to a component
managed by an external vendor. How should the project manager address the team member's concern?
A company is using an agile approach to launch a new product. In the second sprint, the team encounters a technical problem they have never faced before.
What should the project manager do?
A product owner has added new high-priority work to the backlog, A project manager is working with a dedicated agile team that does not specialize in this specific area of work. The team reviewed the work and wants to accept it but acknowledges it may not have the same level of efficiency as another team having specialization in this area.
What should the project manager do In this scenario?
An engineer working on a project team has tasks that require an additional skill that the engineer does not have a designer on the team is experienced with this skill from previous jobs and is willing to teach this skill even though it is not part of the current work
What should the project manager do?
A telecommunications company is doing a national network rollout involving continuously changing technical requirements. To address the situation the company has recently adopted a hybrid project life cycle. During a retrospective some team members complain that me majority of me stones are ready to test but have not advanced because they are waiting for the project manager's approval.
What should the project manager do?
During the setup of an agile project, the product owner expressed clear interest in having features released during product development over having the product completed in one year. What should the project manager do?
A project manager is assigned midway through a project. The team members are in
different locations across the country and they are unable to meet in-person often. During a status review meeting, one of the stakeholders highlighted that they were unaware of the status for the project deliverables.
What should the project manager do first?
As a project is reaching completion, the project sponsor tells the project manager to
immediately close the project and to move on to another project. Which critical task should the
project manager complete before closing the project?
A team is given an agile project to build a conceptual product for a new customer.
While planning, the project manager is trying to determine the best way to show value to the
customer, as the technical requirements are not very detailed.
What should the project manager do to help the client understand the value delivered during
project execution?
A project is about to close and the project manager is p Set up a meeting to perform a root cause analy reparing a draft of the project closure report. The project sponsor has approached the project manager to stay on longer to ensure the benefits in the charter are tracked as completed However, some of the benefits will not be realized until 1year after project implementation.
What should the project manager do?
A team member is always late to work. The project manager is concerned that this may affect the motivation of other team members The project manager tells the new team member to align with the team's principles and arrive on time
What kind of conflict resolution did the project manager apply in this situation?
A government agency is developing a new connectivity policy. The assigned project
manager is a famous economist with international recognition. The team is eager to work with
the project manager, but feels intimidated. The project manager realizes that a junior
economist, whose tasks are behind schedule, is especially intimidated by the situation.
What should the project manager do first?
A project manager is assigned to lead a design for a new version of an existing
product with the technology and operations teams. The project manager organizes a joint
requirements session to determine the most practical ideas. The project manager was advised
that the session may become chaotic.
What should the project manager do to ensure the session is interactive, productive, and
efficient?
The sponsor approaches the project manager with new features they want added to
the project. The project is 95% complete, but the sponsor insists that continued support for the
project relies on the addition of the new features.
What should the project manager do?
A company is moving to a hybrid approach and conducted capacity activities for all of the project managers. During these capacity-building activities, the focus was on agile approaches and team facilitation skills. When starting the implementation phase, the project managers faced issues motivating the newly hired agile staff.
Why are the project managers having issues motivating the agile staff?
A project team with a tight schedule has succeeded in maintaining a schedule performance index (SPI) of the through regular daily standups and overtime, when required After a few months the project manager notices that some of the team members' performance has decreased but mat the overall project team performance is still ahead of schedule by a few days
What should the project manager do first to maintain the project team's performance level?
A hybrid project team is working on an upgraded version of software for their
product owner. The team is also responsible for supporting the existing product and
customers. For the last three sprints, the team had to stop their project work and focus on
major support items for the product owner. The testers are struggling to cope with the
constant changes to the plan, which has resulted in a number of emotional outbursts.
How should the project manager proceed?
During a product demo with key stakeholders, the team identifies that one of the functionalities failed to perform as expected What should the project manager have the project team do first to address the issue?
In a hybrid project a stakeholder requests some feature modifications directly to one of the team members. When investigating further the project manager finds this to be a common practice m the business, which is different from what is stated in the project management plan
What should the project manager do?
A company is conducting a digital transformation project that has a hard deadline.
The marketing team wants to combine this implementation with a new product, and the newly
assigned project manager is not aware of all the dependencies.
Using a hybrid approach, what should the project manager do to ensure the dependencies are
taken into consideration?
An organization is producing a product using a hybrid approach with several phases. Some of the phases are planned to be executed in predictive and some in agile. During the agile phase, the project manager notices that the team members sometimes unknowingly work on the same task.
What should the project manager do?
A project manager is leading a project that is on time and under budget. In the
weekly meeting with the team, the project manager finds out that one of the tasks due next
week does not have an assigned resource available for it. The resource is currently assigned
to another project.
What should the project manager do to manage the situation?
A key project team member has exhibited high interest in a project. The input from
this person has been very useful, and the project is steadily progressing. Suddenly, this individual's participation decreases, and activities that they were responsible for are not being completed within the planned period.
What should the project manager do?
A project manager finds out that the required project status reports have not been
filled out by most team members. These status reports are urgently needed to compile a
comprehensive status report for the project sponsor.
What should the project manager do to address this situation?
During the early phases of a project, mitigation actions were not executed in a
timely manner; therefore, the project schedule was impacted. Several project stakeholders are
now frustrated with the delays.
What should the project manager have done to manage the issue?
A project manager arranged a team-building activity to build and maintain teamwork, trust, and commitment due to internal team conflicts. Two months after completing the training, another situation is causing new delays in the project.
What should the project manager do to address this concern?
A project manager is in the process of creating a strengths-based team and is
organizing a series of workshops to identify and document the strengths of each project team
member. During this session, there are multiple team members who are not actively
participating. These meetings are becoming futile due to a lack of participation.
What should the project manager do?
A complex, high-value agile project includes sprint demonstrations with the customer
every four weeks. Executive management is concerned about the project's progress and
wants more frequent updates on the project status.
What should the project manager do?
A project team member has lost enthusiasm and is experiencing low morale for a
project they were once excited about. What should the project manager do?
A project team Is working on a relative-weighting approach to assess product features. The product features will be prioritized to highlight the benefits and bring value to the customer.
What should the project manager ask the team to do?
A project is on its sixth iteration out of seven. Select the two points where the team is
performing better than expected. (Choose two.)
A project manager is assigned to an important company project. While reviewing the lessons learned from a similar, previous project, the project manager finds that the biggest challenges were related to learn motivation.
What should the project manager do to avoid these challenges?
A project manager is asked to implement a hybrid approach that will replace a predictive approach on an upcoming project How should the project manager adjust their responsibilities accordingly?
A leader from project B consistently reaches out to a team member in project A for
assistance. What should project A's project manager do?
A team lead has been highly engaged and involved in a project and is operating without a chain of command or authority levels What is the team lead dang1?
A key resource is newly assigned to a project. The project manager and the resource
did not get along well in a previous project. This resource is needed to ensure the completion
of a major component for the project.
What should the project manager do?
A retail company identifies that it is losing sales because customers are not promptly
informed about promotions and sales points. The company needs to react quickly. A project charter is created along with requests to develop a mobile application for the customer. The marketing department has a long list of features to add to the application, but there are no specifications.
Considering the objective to deploy customer value, which project life cycle approach should be chosen?
A team is the first team m the company to use agile methods for a traditional project. The team's manager is concerned that the risks are not being managed. What should the team do to assess and manage risks regularly?
During a documentation audit of an international company it was identified that the last version of the protect schedule was from one month ago even though the project manager kr. it was recently updated How should the project manager have handled documentation for the project?
During a project kick-off meeting the project manager tells team members that they can attend a weekly progress meeting either from home or the office. Which intangible stakeholder engagement quality is the project manager embracing to manage relationships?
A globally distributed project team is running behind schedule due to the lack ol team commitment and low morale. In order to bring the schedule back on track, what should the project manager do first?
One team member Is complaining about an agreement made during the last meeting. That team member was present at the meeting ana participated in the decisions registered in the meeting minutes.
What should the project manager do next?
A project manager Is leading an agile software development project with strict deadlines The client complained that the last deployment did not meet the acceptance criteria The development team lead is arguing that the deployment met all specifications and has provided evidence of the client's specifications
What should the project manager do?
A protect is going through its iterative design stage One of the team members has been performing poorly. This is a critical project for the company and execution is about to start What should the project manager do?
A project is almost completed, and both the sponsor and the project management office (PMO) are happy with the project manager's performance reviews. The project manager is under budget and ahead of schedule. However, a team member asks to add a feature to the product that will make the product more impressive and acceptable to the end users.
What should the project manager do first?
A project manager noticed that the functional manager is not cooperating with staff assignment schedules and is always finding excuses not to release the requested staff. What should the project manager do first?
A project manager is consolidating information tor all the workstreams within a data center and IT service transition project To ensure the project delivers value quickly the project manager will assess a large number of consolidated project schedules
Which two actions should the project manager take with regard to schedule analysis? (Choose two)
A project manager has been asked for performance feedback regarding one of the team members The project manager would like to gather additional input from the project team because there are no metrics in place for evaluating employee performance.
What should the project manager do next?
A company wants to launch a new product for customers. The project for this new product is in the development phase. Due to an uncertain environment, the project manager has
doubts about the feasibility of the project.
What should the project manager do in this situation?
A project manager is evaluating a project and realizes that its earned value (EV) shows the cost spent is higher than the value delivered. The project manager then discovers that the team has been adding small features that are not part of the requirements.
What should the project manager do?
A solution designer in an agile team often passes the design information to team members without any documentation, This has resulted in misunderstandings within the team.
What should the agile leader do?
A supplier informs the project manager that producing the quantity of a key component for the project will require an additional month. The project manager has to meet an important
milestone in a week.
What should the project manager do next?
A customer is meeting with an agile team at regular intervals and keeps changing priorities for the team members. What should the project manager do to remove this impediment?
A compliance strategy was created during the planning phase of a project During execution, the project manager left the organization and another project manager was assigned to the team
What should the project manager do first to ensure the project is compliant?
A scrum master is receiving conflicting status updates for the same task How should an accurate status be obtained from the team?
A construction services company has influence within the local community with the potential to derail a project site establishment. Their build was unsuccessful but they continue to communicate with the hope that their influence will persuade the project manager to reconsider their offer.
What is the appropriate course of action for the project manager to pursue?
In a geographically distributed project team, the project team members continue to email status reports and update schedules after their weekly meeting discussions. However, the team is having difficulty tracking the changes and progress made.
What should the project manager do?
A bank has decided to initiate a project to transition from serving small businesses and entrepreneurs to mid- and large-scale businesses The country's economy is struggling, and some stakeholders cannot agree on this transformation need
What should the project manager do'?
A project manager for a digital transformation project has already received the business needs for the project. When gathering requirements, the project manager discovers that not all of the requirements can be delivered with the available resources, but that some of the requirements will be
enough to add business value.
With the project on a fixed budget, what should the project manager do next?
A project manager has been assigned to handle a company’s newest product. The product is in the conceptual stages and no one is sure about the success or marketability of the product. Management wants to deliver the product in 3 months.
What should the project manager do next?
At the end of a third planning meeting, the client and a functional manager requested additional meetings to add more features to the product.
What should the project manager do to start building the product faster?
A company is implementing a project with team members who are located in different countries and lime zones Performance assessments show that team performance is low because the team doesn't have a common understanding about task distribution
What should the project manager do?
During protect execution the project manager observes lower velocity and a high volume of tasks m the testing queue. The project is using a hybrid approach and there are only a few sprints remaining
What should the project manager do?
The product backlog has been completed and prioritized. and the first sprint has begun A team member advised that during the daily standup there is a delay in having an external vendor contract signed.
What is the project manager's priority in this situation?
A senior-level executive approached the project manager of a highly visible project that is currently in the execution phase. The executive indicated that they do not support the project
and will be actively trying to prevent its success by reailocating key team members to another critical project.
What should the project manager do?
A project manager is working on a project that will transform the organization's operating model. The project manager reviewed the budget allocation for various phases and was informed that upper management will not approve any additional funds.
Knowing that there are no additional funds available, how should the project manager proceed?
A project manager is reviewing the requirements of a large program. Which requirements should the project team prioritize to avoid getting fines?
During project execution, a global project team was using a video conferencing tool to support the daily meetings. However, during these meetings, only a few team members were actively participating As a result lots of misunderstandings occurred
What should the project manager do to address this issue?
A project is approaching its project closure phase, and the project manager receives
an email from a key stakeholder who complains that the project documentation and artifacts have not been updated. The project manager assigns a project specialist to support the project management office's (PMO) effort to update the project documentation and artifacts.
Which three actions should the project manager ask the project specialist to take? (Choose
three)
A project manager has been assigned to a project where collaboration with the business is a critical key factor. The project manager is not sure about which approach to use. A senior project manager has been assigned to help the project manager.
What advice should the senior project manager provide?
Due to a statewide emergency, a project team for a global insurance company is being forced to complete a project virtually, The project manager is tasked with conducting meetings where confidential patient information will be presented.
What tool should the project manager use to conduct meetings with the project team and clients?
An agile team is conducting a sprint retrospective and wants to focus on the practices that allowed them to recover after a bad start Please click on the area of the burndown chart that the team should focus on.
A project manager is working on a construction project. The company owner asks the project manager to provide cost estimates for the new decoration project within 4 hours.
How will the project manager be able to complete this task?
A project engineer in country A is complaining about the sample received from the supplier in country B because the sample is not the correct length. During a telephone conference, the supplier checked the drawings and insisted that the measurement was accurate.
What should the project manager do next?
A few virtual team members are located in a region that generally has good internet connectivity. However, they frequently experience connectivity
issues joining team calls during the day.
What should the project manager do?
During the execution of a project, a company decides that everybody will need to take vacation time before the end of the year. This may cause a change in the project time line.
How should the project manager address the situation?
A project is assigned to two different project teams to develop product features. One team uses a predictive approach and the other team uses an agile approach to complete the work. Senior management is concerned about the success of the project.
What should the project manager do?
Many issues have been encountered in a project due to the low competence of the team members. These issues might lead to poor project performance and potentially to project termination.
What should the project manager do?
A complex project is m its execution phase. The project is set up to produce both predictive and incremental deliverables. The agile team is running late on their tasks There is a resource on the agile team who is responsible for producing progress reports for the project manager This resource has the required skills to help other team members with their workload
What should the project manager do to optimize the time of the resource who produces the progress reports?
A project manager is leading a team of diverse individuals of all ages. The working hours for the project were set at the beginning of the project, and all team members agreed to the hours. However, later in the project, one of the team members informed the project manager that the previously agreed upon hours no longer work due to the team member's personal commitments.
What should the project manager do?
A project manager is working on a software product that will be installed across all levels of the client's organization. The client's executive sponsor insists that only stakeholders at the highest level of the company will be involved in the planning phase.
What should the project manager do?
A project manager is leading a project with a predictive approach for a governmental body with strictly defined requirements. In the middle of the project, the sponsor requires a significant new feature to be included. This feature was not in the original plan, nor was it part of the planning process,
What should the project manager do?
During the development of a product, multiple identified risks have now become issues, which is hindering the team's velocity. What should the project manager do in this situation?
A project manager has recently joined an organization and notices that the engineering manager shouts at the project manager during project meetings Also the procurement manager will not return calls and the accountant always insists the project manager clears approved budget line items with them personally before expensing
Which three corrective actions should the project manager perform? (Choose three)
A project manager sent the first communication about the project management plan to the team. The next day. two field engineers were asking about their roles and the project schedule.
What should the project manager have done*?
A customer wants to launch a new product in the market and an agile team is set up to work on this project for 9 months After 1 month the customer feels that it would be better to release the product 2 months earlier than the planned date. The task is now assigned to the most talented resource in the organization to this project tor an early finish.
Which risk management strategy has been adopted in this scenario?
A new project manager is assigned to a project that will deliver a new and optimized credit system. The project manager is allowed to use a hybrid approach which is new to the organization to manage the project and new tools
In order to deliver the project successfully, what should the project manager focus on as part of the plan?
A project manager working on a software development project asked the software development about the status of a task. The developer responded that the task was delivered 1 week ago and mentioned that the delivery was reported via a specific project management software.
What should the project manager do next?
During the final iteration of the execution phase, the project has a cost performance
index (CP!) of 0.9 and a schedule performance index (SPI) of 1.0.
How should the project manager avoid a budget shortfall?
What is the correct way to put an organization on the proper path to changing their mindset to an agile approach?
A project manager is assigned to a time-bound internal project on quality improvement During project execution the project manager observes that a specific team member is being isolated by other team members
Which three actions should the project manager take? (Choose three)
An established project team with a good track record has been working on a project for one year The project manager trusts the team and the work they produce. Which term describes the project manager's management approach?
A company has undertaken a large transformation project using agile practices. The project sponsor has asked the project manager to promote the new values identified in the intended transformation to the project team
What should the project manager do?
A project manager is managing an internal software development project that is on schedule to complete in 1 month. The project should begin seeing value once the system is online,
yet some stakeholders lack an understanding of how it will provide value to the organization.
What should the project manager do next?
A key stakeholder has recently started in a company and has been assigned to a hybrid project. Although very experienced in their domain, the stakeholder has only been exposed to predictive project approaches.
What should the project manager do?
A project manager is managing a hybrid project. During project execution, the project manager was informed that over half of the project budget was reallocated to a project that is handling an emergency that recently occurred.
What should the project manager do?
A project manager works for a large global company. The project manager is leading a project where the expected business value is to improve the company's image and reputation. During the project's closing phase, the project manager realizes that there is still a negative perception about the company's brand.
What should the project manager have done to prevent this?
A project manager was recently assigned to a new project that is about to start. The
organization has already signed a fixed-cost contract with the customer detailing the scope and final delivery date, but the project manager has identified several internal constraints and conditions that will certainly prevent the project from being completed in the number of iterations initially planned.
What should the project manager do next?
A key challenge that a project manager is facing is the lack of discipline by various team members and their inability to harness energy to achieve the project objectives. What should the project manager do to overcome this challenge?
Clients are complaining about the delay on a product delivery timeline. It is confirmed that the issue is related to the product inventory and availability.
What should the project manager do to engage the stakeholders?
A lead project manager for an agile project needs to prioritize requirements define the scope of the initial product and deliver the approved scope in a series of multiple versions. What should the project manager do next?
A project manager Is working on a project using a hybrid approach. The project Is scheduled to be completed in three more sprints. One of the team members notifies the project manager that they are leaving the company which was approved by their functional manager
What should the project manager do first in this situation'?
An agile project is in its early iterations, but the project manager already realizes that
more resources will be needed to achieve the expected time lines. There are no internal
resources. available.
What vendor strategy should the project manager use to maximize project delivery?
During the execution phase of a large project there is an extremely high number of change requests Because of this the project manager realizes that there is a greater risk for rejection of the deliverables
How should the project manager mitigate this risk without compromising the completion date?
A major national company known for quality products has just selected a small subcontracting firm to assist with a project. The project manager from the subcontracting firm is meeting with the project team to ensure that the project is delivered according to the customer's standards
in order to ensure this, what should the project manager define and document?
A company is transitioning its projects from a predictive to an iterative approach. The protect team is complaining because they are unsure of what needs to be done due to all of the changes requested by the product owner for features already developed since the beginning of the project.
How should the project manager handle this situation?
A project manager for a large software delivery project is in the process of finalizing the project governance, The project manager would like to implement procedures that do not align with several policies required by the organization's project management office (PMO). The project manager
believes that the procedures outlined in the project governance will be necessary for this particular project due to the unique nature of the
technology.
What should the project manager do?
Two companies recently merged. The team charter for a new initiative combines the best practices of both companies. One of the team members consistently ignores one of the rules.
What should the project manager do to address this concern?
A client comes to the company asking to copy a project that was executed 2 years ago
in the same city, with the expectation that the new project will have the same cost and duration.
While finalizing the project management plan, the project manager realizes that the baseline
costs are much higher than the original project.
What could the project manager have done to avoid this?
A company has rolled out the latest retail management system, and the project has been handed over to operations. The operations team finds that many of the day-to-day requirements are not covered in the system, and support for the project has limited hours, The project team has dissolved and the contract resources are no longer working on the project. As a result, the operations team has been facing numerous customer issues.
What should the project lead have done initially to avoid this situation?
A project manager notices that one of the marketing executives in the firm always appears stressed. The project manager observes that the executive's performance is gradually declining and is affecting the project deliverables.
What should the project manager do?
A team is having a hard time completing work due to unclear requirements. They have not been able to complete an iteration successfully in several months.
In order to help the team, what should the project leader do?
A supplier, who was tasked with providing an important component for a project, is unable to deliver the materials due to a large-scale labor problem. What document should the project manager use to update the details and communicate to relevant stakeholders?
An agile project team is tasked with a new project After multiple discussions with me customer it appears that there is a lack of clarity on the requirements which resulted in delays in the architecture and design phase
What should the team do next?
It is late at night on a weekend when a team member calls the project manager on the telephone. The team member Is crying about the pressures of an upcoming deadline.
What should the project manager do?
A project manager has decided to stop activities that do not add value to a project that has a risk of running over budget. A functional manager disagrees with this decision, especially when the team is performing product testing for highly sensitive end users. The functional manager escalated the issue to the project sponsor so that the team can resume activities.
How should the project manager have handled the situation?
A sales learn working on an IT deployment project approached the project manager on several occasions and complained about nonpayment of their overtime pay The project manager realized that other team members are receiving their overtime pay
What should the project manager do next?
A project manager has just completed a fixed-price project and the stakeholder is unhappy with the result What should the project manager do?
A company's CEO complains about the frequency of project communications. The CEO receives five project reports each week by email but does not have enough time to review them. In addition, the information that the CEO receives is not relevant in that it does not explain the project status,
What should the project manager do first?
A company is transitioning from a predictive to an agile approach. During the last two sprint reviews, the product owner complained about the development team, indicating that the increments do not meet the acceptance criteria defined in the user stories. The development team complained about the product owner, who is defining sprint backlog items, because the backlog items cannot be delivered during the 2-week sprints agreed to at the beginning of the project.
How should the project manager resolve this situation in their new role as servant leader?
A project is being delayed due to a large amount of rework caused by a quality problem that is impacting the critical path. What should the project manager do?
A procurement team lead has been reported as getting into conflicts with other project team members on a weekly basis, The project manager engages with the team lead and discovers that other team members do not believe the team lead is right for this position.
What should the project manager do to resolve these recurring conflicts between the team lead and the other team members?
A new project manager is assigned to an ongoing agile innovation project that started 2 weeks ago. After reviewing the project, the new project manager discovered that the previous project manager was planning to use a predictive approach. The previous project manager planned to present the first major deliverable to the client when the project was completely finished in 8 months.
What should the new project manager do?
An agile team has completed 9 out of 10 stones tor the sprint. During the retrospective a few team members pointed out that they finished a of their stories However one team member tailed to finish a story
What should the agile leader do1?
During a status review meeting a team member raises concerns about tasks that are not being completed due to an underperforming resource on the team. What should the project manager do first?
A project manager is working on a project to modernize the information technology of a bank, The project manager is facing challenges with the project sponsor regarding how to proceed with implementation of a key piece of technology.
How should the project manager resolve this conflict?
A project manager is about to start a large-scale project with unclear requirements, a fixed deadline, and a fixed budget. The client is unable to provide a product owner, as they do not have enough capacity and they want to be involved only a few times during the project.
How should the project manager plan and manage the project?
A project manager is working on the delivery of a solution that needs to be deployed to the public quickly. The project team is experienced, the stakeholders are supporting the delivery, and the customer is cooperating.
What strategy should the project manager use to ensure on-time delivery of the solution?
During a project to develop a new pharmaceutical product, the project manager was informed that there has been a change in government regulations regarding the materials of the project.
What should the project manager do?
A new resource has joined an iterative project team The project manager notices that the resource is unable to complete the deliverables on time
How should the project manager address this situation?
A project team is experiencing delays in completing a task that turned out to be more complex than initially estimated. This is a critical task that could impact current iteration goals
What two options will help the team initially address this obstacle? (Choose two)
During an iteration of a project, a planned activity becomes more complex. The work should be delivered in the shortest time possible
What approach should be used in this situation?
A project manager is assigned to lead a newly formed agile team. The functional manager has assigned tasks to team members, but the team members do not feel empowered.
How can the project manager promote empowerment and accountability among the team?
For the purposes of quality assurance a quality audit was conducted on the processes being used in the project execution plan. One of the nonconformance issues raised by the auditor was that attendance lists for the project risk review meetings were not available
Why is an attendance list important?
During the implementation phase of a project, a new regulation affects the project, and a critical status meeting discussing the scope changes is required. The project manager discovers that a key stakeholder cannot attend the scheduled meeting
What should the project manager do?
The project manager just started leading a project team from which the previous project manager resigned After a quick evaluation of the project it is apparent that team morale is low due to continuous disagreement about how to complete tasks. Tasks are taking longer than forecasted and the project is off schedule
What should the project manager do?
A project manager receives a voicemail from a business analyst on the project team The business analyst indicates that an internal stakeholder is upset that they were not included before the project began The stakeholder is asking for an addition to the requirements traceability matrix
What should the project manager do to improve the stakeholder relationship?
After the second iteration of a component development project, the project team conducts a retrospective It shows that in the initial phase the project has failed to comply with a product functionality. The planning for this product has a predominantly predictive approach.
Which technique will help the project manager to accelerate the deliverable?
A project manager is leading a project that is in an advanced stage. All high-level risks identified in the risk management plan have been resolved or are no longer a risk for the project. Only low-level risks remain
What should the project manager do now?
A company's CEO has just returned from a conference on the use of artificial intelligence (Al) and would like the project manager to implement this technology in the organization What should the project manager do first?
During a project’s third iteration, two of the existing team members were replaced As the project entered the next iteration, the team velocity dropped and the performance started to slip.
What should the project manager do?
During the implementation of a project the project team discovered a new opportunity After an internal review the project team agreed that the opportunity is outside of the project scope The project manager decided to update the risk register and escalate the opportunity to a higher level
What should the project manager do next with this opportunity?
A team has been working on a project for several months,, but the completion date is unclear because the scope is changing frequently as new knowledge is gained. Some deliverables have already been completed, but when new stakeholders join the team, they complain that project outcomes are not meeting business goals.
How can the project manager prevent this situation from happening in the future?
A project team has recently finished a sprint for developing two features for a fleet management system Although the team delivered the required features, they encountered several issues and conflicts during the sprint. Team members were upset about this experience and are now showing a lack of motivation due to what has occurred.
What can the project manager do to help increase the team's motivation and engagement with the project?
A company's project management office (PMO) has started to implement iterative tools A project manager is starting a new project and has identified an opportunity to use the iterative tools One of the senior managers is concerned about this modified framework as it is fairly new to the company
What should the project manager do first?
A new project manager learns the work assigned to the team has already been decomposed to its lowest level The project manager reviews the work and feels some additional useful information is missing
What should the project manager review?
A new agile team is forming and the project manager notices that the team is struggling in many areas The team is experiencing both the inability to meet iteration commitments and team member conflicts
What should the project manager do next?
During daily calls team members share task progress One team member does not usually communicate many details and has critical tasks to be completed All team members are located in different countries and critical work is about to start Which two options will help the project manager in this situation? (Choose two)
A project manager has been asked to lead a project. The performing organization does not have a project management office (PMO) or formal governance policies procedures, and guidelines for this type of project
What should the project manager do first to determine a governance approach for the project?
Which two actions should a project manager consider while launching a new virtual team? (Choose two)
A company has decided to implement a new archiving system A data breach occurred during the implementation of the project
What should the project manager do first?
A project is in the knowledge transfer phase, and a few subject matter experts (SMEs) went to the client site for knowledge transfer The SMEs captured various process deviations without sharing with the project team
How can the project manager ensure knowledge transfer across the team?
A project just kicked off and management’s expectation is to ensure that the deliverable of the first iteration helps the marketing team present the product prototype to potential customers. What should the project manager do?
During the course of the project several obstacles are identified that are preventing the project from moving forward. What should the project manager do to remove the obstacles?
A company is working on a project and is using a hybrid approach to streamline a customer service process. At the end of the second iteration, a business analyst joins the team to learn about the financial and scheduling aspects of project management.
What should the project manager do to support the business analyst?
During the implementation stage of a project. a newly appointed team leader approaches the project manager to verify the team's tasks and schedule. The work did not go as planned due to the team leader's lack of management experience. This could cause delays for the project.
What should the project manager do?
A company's project management office (PMO) is incorporating more adaptive technologies and has hired a new project manager with hybrid project management experience The team is slow in adopting the new methodology and has not been updating project artifacts in a timely manner.
Which action should the project manager take to improve the team's performance?
During the execution of a maintenance project the contractor submits an offer for additional work The project manager realizes that the activities billed are included in the initial scope of work.
What should the project manager do next in this situation?
A product company is transforming the way it develops and releases products in the market Executives believe that this is a high-risk initiative, and this initiative must be successful
What should the project manager do in this scenario?
In an advanced stage of a project a stakeholder who is not receiving the project status report communicates this to the project manager After checking, the project manager determines that the person is registered as a stakeholder but was not included in the communications management plan.
What should the project manager do next1?
A project manager is leading an in-house company project in its very early stages This current project is similar to another project that ended a year ago
What should the project manager do to analyze the involved stakeholders?
While managing a project, the project manager has just noticed that the last several monthly invoices have been challenged by the client when they were clearly defined The actual invoice payments received have also been late and were outside of the contracted payment schedule Recent invoices have only been partially paid
What should the project manager do?
for a project has reported the potential for a delivery delay due to a technical issue with the sub-supplier To stay on schedule, the vendor proposed replacing the sub- supplier's component with a similar part that is different from the one that is stipulated in the project specifications.
What should the project manager do next?
A project manager has two projects that are being executed at the same time The duration of the critical project must be reduced, but the project manager does not have enough resources to achieve this goal In addition, the schedule does not have activities that can be overlapped
What should the project manager do?
A new project manager is planning an information security project for a company that resides in different countries. What is the first step the project manager should take to gather customer requirements?
As part of the strategic plan, a company decides to implement a new software platform to manage a centralized document repository. Some requirements are clear and some need more detail.
What should the project manager do first to decide how to manage this project?
During an ongoing project a key resource asks the project manager about the project purpose and if it is aligned with the organization's strategy What should the project manager share with the key resource?
The project velocity has recently slipped, and a decision was made to skip testing to increase the momentum and bong the project back on track What will the project manager need to focus on as a result of this decision?
During initiation of a new product improvement project, a project manager finds historical data showing that a similar project resulted in customers complaining of an even worse user experience compared to the previous product version
How can the project manager prevent this outcome in the new project?
One of the main inputs required for a deliverable is missing due to a miscommunication between the vendor and project manager Because of the missed deliverable, the critical path of the project is extended
What should the project manager do next?
A project manager is assigned to a global project where, during the planning process, team members from different regions are not agreeing to collaborate with each other What should the project manager do?
A project manager is implementing a new software system Some department staff members are questioning the necessity of the change and feel the new system will impede their current processes
What should the project manager have done at the start of the project to prevent this resistance?
An agile project is running its fifth iteration out of eight After the last iteration planning the team was informed that there is a new competitor in the market and it is necessary to move faster to ensure market share is not missed What should the project manager do?
A project has a very tight delivery schedule. The project is approaching the delivery date, and the project sponsor often sends the project manager alerts to avoid any schedule slippage . The project team has performed at an acceptable level until new, but the project manager wants to ensure that team’s performance level is performance is maintained until the end.
What action should the project manager take to motivate the project team's performance?
A team member misses a project meeting without it being approved and has been penalized as defined in the ground rules. This team member, as well as other team members, insist that it is the first time they have seen this rule regarding the project and they do not agree with the penalty
What should the project manager have done to avoid this situation?
During the execution of a project within an operations function the project manager encounters scope changes and a delay in the delivery of critical tasks How should the project manager address this situation?
The project manager has observed that two team members have been arguing with each other openly at meetings To push their ideas through, each team member individually spoke with the sponsor directly and made decisions without informing the project manager or other team members
What two actions should project manager take? (Choose two)
As a member of an organizational change management team, a project manager must pass on any changes to the project team The project manager needs to avoid any misunderstandings or resistance to help ensure that the project team will support any organizational change
What should the project manager do?
During the retrospective ceremony, the agile team is talking about the product owner’s expectations not being met What should the project manager have done at the beginning of the project?
A new project manager is assigned to a project midway through its implementation During the first risk review meeting, the project manager notices that the version of the risk register used by the project team members is different from the one the project manager is using
What should the project manager have done to avoid this issue?
The programming activities of a project were planned to last 35 days per module but the programming of the first module has taken 45 days What should the project manager do?
A project manager is in a learn meeting and the project team requires a decision to be made about a new suggested timeline due to an impact from a potential scope change What should the project manager do?
To estimate the costs of a new project that is similar to a project that was implemented last year, the project manager meets with a group of experts from the previous project The group uses a three-point estimating technique The project manager submits the estimated budget to the project sponsor for approval The project sponsor, who is new to the company, is concerned because the budget exceeded their expectations
What should the project manager do?
Stakeholders in some industries prefer to deal with programmers and system analysts directly, bypassing project managers. This complicates managing resources on projects
How should a project manager solve this issue?
During the implementation phase of a construction project, a key supplier went bankrupt and cannot supply the contracted material. This issue could affect the project schedule What should the project manager do first?
The customer is reviewing the new reporting system and informs the project manager that one of the components in the printing module is not complete The project manager reviews the work breakdown structure (WBS) and confirms that the component Is included.
What does the project manager need to do first?
In analyzing a project for monthly status reporting, the project manager notices that the schedule performance index (SPI) is 0.75 and the cost performance index (CPI) is 1 25 The project manager must provide the first project status review soon and wants to emphasize that the project is under control
How should the project manager report the project status to key stakeholders?
A product owner presented the backlog to the team, and the team raised concerns over implementing some of the features due to various impediments What should the project manager suggest that the product owner do next?
A project manager presented the project schedule to the mam stakeholders They have requested that the project be completed two months earlier than the scheduled date
What should the project manager do?
A newly formed team has become accustomed to agile practices The project lead has noticed that while they are performing according to expectations, there is boredom with daily team practices among many of the team members.
What should the project lead do in this situation?
During the review of a project's list of deliverables, one of the stakeholders expressed concern that one of the requirements will not be addressed. What should the project manager do?
An agile project is in its eighth iteration out of 16 After the last iteration review, the team members receive feedback from the security department about regulations with which the project must comply
Which two actions should the project manager take? (Choose two)
An integrated project involves the interaction of both hardware and software and the sponsor has approved the schedule management plan The project team evaluated the product's feasibility of functionality and accelerated testing What should the project manager do as a servant leader?
After reviewing the project management plan with key stakeholders, the project manager was told that an 18-month release plan was unacceptable and the product should launch in six months. Based on the new timeline, what should the project manager do?
A marketing team is planning for a multiyear initiative that will include a lot of cross-functional stakeholders The project manager has been assigned and is now in the project planning phase
What item(s) should the project manager develop first?
A research and development team is finishing up a two year initiative The project manager is focused on the closing activities for the project.
Which activity should be considered as a priority?
A hospital is running a project for one of their internal critical systems to manage billing patient data and record management along with consultation reports and input from physicians The project manager now needs to categorize the identified risks
Drag each risk type on the left to its correct example on the right
A company's project management office (PMO) has been trying to implement an adaptive approach in the project management framework and a project manager has been asked to use adaptive tools in their next project This is not the first time the request has been made and the previous project failed when adaptive tools were implemented
What should the project manager do?
During the last sprint review, the mam stakeholder complained that the product was missing many features they had been expecting The project team argued that every increment met the acceptance criteria and was approved by the mam stakeholder The cost performance index (CPI) of the project is 1 15 and the schedule performance index (SPI) is 1.43
What should the project manager do?
A project manager is struggling to figure out the performance of the project teams in an agile environment for the same scope of work, team A has calculated 100 story points and team B has calculated 125 story points
Which team is performing better?
A project manager is leading a project which shows a trend to exceed the cost baseline What should the project manager do first to manage the budget?
A company is changing their current business model The change requires implementing a complex project using multiple agile teams.
What three options should the project manager have the testing team adopt as testing mechanisms? (Choose three)
A key stakeholder for a construction project has been spending a lot of time at the site and interrupting the team's efforts What should the project manager do in this situation?
An agile team has been struggling to keep up with the planned pace, which is frequently resulting in sprint failures What should the project manager do to help avoid this situation in the future?
Development team members are located in three different time zones It is difficult to find a suitable time to hold the daily standup for all team members
What should the project manager do?
During the course of a project, a junior team member approaches the project manager for some direction and advice on risk mitigation How should the project manager respond?
The project manager has learned that the project sponsor is unhappy with the development of the project requirements In order to realign the project with the sponsor's expectations, what should the project manager do?
In an industrial plant, the owner has decided to add more capacity to the plant by installing a new machine and updating the software used in production. This capacity enlargement will occur while the plant is still functioning and producing The software update will be accomplished using an agile approach in order to minimize risk The machine procurement, installation, and integration will be accomplished using predictive approaches
What types of communications will the project manager have to design into the schedule management plan to ensure the project will be on schedule'’
The team is working on a critical project deliverable and the project manager is concerned about meeting the deadline There have been complaints from some stakeholders about some of the team members' performance The project manager wants to understand the situation and provide feedback to the team as soon as possible
What three actions should the project manager take to address this situation? (Choose three)
The change control board (CCB) rejects a change request submitted by a subject matter expert (SME) The SME refuses to accept this rejection and does not want to continue the project without the change
What should the project manager have done to avoid this situation?
A project manager realizes that a project is becoming delayed because some key decisions are affected by contradicting views between the organization's senior management and external stakeholders. What should the project manager do?
In a newly formed project team one experienced team member is overwhelmed by the complexity of the tasks and is not happy with the project team. What should the project manager do?
A project manager is tracking a project, but a key stakeholder will not accept the project's key performance indicator (KPI) results Which tool or technique should the project manager use?
A team is currently working on a mobile app solution. During sprint execution, one of the developers requires clarification about the acceptance criteria for a particular task
What should the project manager do to obtain the information required by the developer?
A company that is heavily focused on delivering projects using predictive approaches on-boards a new project manager who uses hybrid approaches The scope of the project contains a number of unclear requirements.
How should the project manager plan the delivery of the project?
After completion of a project with specific users in various countries, the project manager's supervisor asks if the project users are satisfied with the way the project was run. What two actions should the project manager take? (Choose two)
A company is initiating a project to enhance one of its existing products. All of its products are developed internally What should the project manager do?
An unforeseen event has shut down public works projects for 4 weeks. Activities on the critical path will fall behind based on the project schedule.
What should the project manager do?
Project team member A has a conflict with project team member B. The project manager believes project team member A's behavior is unacceptable. However, project team member A believes their behavior is appropriate.
What should the project manager do?
During a design workshop, the engineers ask the project manager about the safety prerequisites for the new product's operating procedures.
What should the project manager do?
A project is approaching successful completion, and all stakeholders are really proud of the achieved results. The project management office
(PMO) recommends the project manager to lead the next similar project.
What should the project manager do next?
Anew major road project is starting, and the contractor has contractually committed to submitting regular status reports and participating in integration meetings. Halfway through the project life cycle, the contractor stops participating in meetings and submitting reports, stating these items consume too much time.
What should the project manager do first?
An agile project is running its third iteration with a duration of 2 weeks. A new operations director, who only has a predictive background, started
working at the company. In the first meeting with the project manager, the director demands a weekly project status report.
What should the project manager do?
A company faces challenges and decides to cut a few product features from the main project due to market conditions. During a status meeting, a new stakeholder expresses concern about the discrepancies between the current deliverables and the deliverables agreed upon in the project charter.
What should the project manager do first?
A project is on its fourth iteration out of six. During iteration planning, a team member informs the project manager that their computer is not working.
What should the project manager do next?
During execution of a complex project, the project manager encounters numerous change requests from various teams. These changes may result in the project not meeting its objectives.
How should the project manager ensure that these changes are managed effectively?
A team is delivering features to a customer at every iteration. After completing each iteration, the customer is invited for a review. However, the customer is frequently not
available and the review is often delayed, which results in increased rework for the team.
What should the project manager do?
An organization embarking on a significant transformation initiated a project to improve and document business processes. One of the objectives of the project is to implement agile project delivery.
What is the main reason for adopting agile?
A project manager joins an existing project. One project stakeholder is unhappy with the frequency and types of project updates received and has made a request for more What should the project manager do next?
information to be shared.
At the end of a project, the project manager was asked to provide a performance rating of the project team members. What should the project manager mainly make reference to?
TESTED 30 Nov 2025
