Project Management Professional (2023 Version)
Last Update Apr 24, 2024
Total Questions : 354
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A new project has been kicked off following a planning session. The project is under direct oversight of an executive in the organization. After a review meeting, the project manager overhears an executive request a dashboard from one of the team members to show the overall project status.
What should the project manager do?
Team members are having a discussion with the project manager. In the last retrospective meeting, the team realized that the obsolete equipment could affect the next
iteration of the project. The team recommends buying new equipment because it is critical to the success of the final deliverable.
What should the project manager do next?
A client has requested that a product be implemented in 4 months and is ready to increase their budget to do this quickly. The project manager cannot comply with the request with the current resources or
even additional resources. The project manager estimates that 8 to 12 months are needed for the product to go live.
What should the project manager do to address this situation?
A supplier informs the project manager that producing the quantity of a key component for the project will require an additional month. Theproject manager has to meet animportant milestone in a week.
What should the project manager do next?
A project manager has been assigned to a new project. There is one team member who never says anything during meetings. After meetings, however, the team member
sends detailed emails with very good suggestions that help with project execution.
How should the project manager guide the team members?
A project involves exporting 150 packages to the customer. However, only 30 packages have been cleared by the customer for shipment. The logisticsmanager provided details to the customer 2 weeks ago and set up a weekly conference call to effectively communicate with them, but the customer has notbeen participating in the calls.
How should the project manager handle this situation?
A project manager is in the middle of handling a major upgrade to an existing product. The project manager learns that the resources initially promised as part of the project are being moved to another priority project.
What should the project manager do?
A project team has identified a risk and wants to accept it as an opportunity to finish a project earlier than planned. The project manager realizes that the sponsor may not accept the risk since the sponsor is
risk averse.
What should the project manager do?
A company has decided to initiate a project to eliminate a sales channel that has been unprofitable for the past 3 years. Some members of the project team are pessimisticabout the project.
What should the project manager do in this situation?
A few stakeholders missed the session that was conducted to validate project alignment with organizational strategy and expected business value. For this reason, their inputs were not
collected. This is the root cause of some conflicts in the decision-making process.
What should the project manager do first to resolve this situation?
A project manager is working on a global project. One team member is from a different country and is unableto attend project meetings ona regular basis. Because of this, other team members have started questioning the need for the project meeting. This issue is affecting thetime line deliverable and quality parameters.
What should the project manager do to manage the project deliverables?
At the end of a project, the project manager was asked to provide a performance rating of the project team members. What should the project managermainly make reference to?
An agile team has completed five sprints. The final product is expected to be delivered in another three sprints. The project manager receives a callfrom the technical resource manager that one of the developers must take leave for the next 4 weeks, with no temporary replacement available.
This is going to significantly impact the deliverable.
What should the project manager do?
A project team is in the planning phase of a product migration project. The project manager schedules a meeting with the project team, telecommunications team, and the department leaders with group productaccounts. The purpose of the meeting is to determine the project timeline based on how much content needs to be transferred to or created in the new system and the processing procedures and time frames.
Who should the project manager also invite to the meeting?
A project manager has been assigned to a project that involves building 100 wells for a small community that is urgently in need of access
to water. What should the project manager do next?
While managing a project, the project manager has just noticed that the last several monthly invoices have been challenged by the client when they were clearly defined.
The actual invoice payments received have also been late and were outside of the contracted payment schedule. Recent invoices have only been partially paid.
What should the project manager do?
A project manager received a request to add features and functions to the project after the scope had already been established. What should the projectmanager do?
During the daily standup meeting that is assessing progress against the current sprint, ateam member reports some delayscomponent managed by an external vendor. How should the project manager address the team member's concern?
During a project status update by the project management office (PMO), the CEO is concerned that the status of all projects suddenly changed from green to red, without warning. Upper management is used
to reading traditional reports related to progress and cost, and they want to continue viewing this information.
How should the PMO implement a better way to report the project's health?
In a project, one core team member tends to do all the work and ensures all tasks are completed. This core team member is soon leaving the project, which may make the
project vulnerable.
What should the project manager do?
During an agile team retrospective, a project team member mentions that the code quality is degrading, which might result in future rework that could becomeunmanageable with time. What should the project manager do?
An organization is struggling to start an important project. The project manager has identified that the scope definition is the main item preventing the project from starting. Although most of the scope items are defined and agreed upon among the stakeholders, there are a few items that are hard to grasp and verycomplex to define at this stage.
What should the project manager do?
A risk was raised during the initiation of a project. The supplier discontinued software support for one of the project's required inputs. The project manager planned a reserve budget to allow the project to
continue in the event of this occurrence.
What shouldthe project manager do?
According to this burnup chart for the last 7-day sprint, what should the project lead address with the product owner and team?
A project manager has taken over an agile project. There have been several issues during product development due to unclear product requirements.
How should the project manager resolve this issue?
A business transformation project has a four-phase delivery plan. The project team has successfully delivered one phase of the project.To further enhance team performance and empower team members, which two actions should the project manager take? (Choose 2)
A company has been following a predictive approach and always waits for the preceding phase to be completed before evaluating the quality of their products. A new project
manager with experience in hybrid approaches has been assigned to help increase the efficiency of the company's quality management process.
What should the new project manager do to address the process improvements?
A project manager is transitioning from a predictive life cycle project to a new agile project. How should the project manager manage and control the scope for the new project?
A project manager is assigned to a new project to deliver a product at the end of the year. The project manager was informed by the vendor that a core component could not
be shipped on time, which will impact the schedule.
What should project manager to do next to minimize the impact on the project?
A project manager is working as a servant leader for a pilot project to adopt agile practices. After three sprints, the teamdemos the product to the mainstakeholders but receives negative feedback about the product's features. The team feels that all the features met the acceptance criteria defined by the
product owner and does not understand what went wrong.
How should the project manager mitigate the product rejection?
A project manager is assigned to a project with a long time line and complex scope. The client requires a high-level, long-termplan as well as something thatwill work immediately, adding features to the product as the project progresses.
How should the project manager plan and deliver this project?
A defect is identified during user acceptance testing that could significantly impact the system's performance. The project team has advised that this defectputs the delivery date at risk.
Which risk management process should be performed?
A new team member inquires about how much they need to learn about the organizational process assets (OPAs) residing on the company intranet. Another team member states they only need to know the basics. However, the project manager believes the team member should know everything regarding the OPAs.
What should the project manager do?
An agile project is starting its seventh out of eight iterations. In a planning meeting, the team realizes that an unidentified risk became an issue, and the contingency reserve has to be used.
What should the project manager do?
A project manager is leading a large public project that will have a high impact on the town's citizens. How should the project manager define the differentrequirements?
A client's company announces a reorganization, which includes changes in the senior management involved in the project. The new project sponsor is asking to put the projecton hold until they review thescope.
What should the project manager do next?
A project manager has been managing a project for several months when an issue that had not been registered as a risk appeared. This issue may have a big impact on the
project.
What should the project manager do?
A system migration project is in its closing stage. The project manager is being pressured to close the project. The project manager communicated to allstakeholders; however, the last department to migrate indicated that they have not received the notification.
What should the project manager do?
A project manager has recently been asked to take over an existing project. The project manager would like to determine how the project has been progressing by tracking features that are in progress,
completed, or scheduled to be worked on.
Which of the following can help the project manager assess the state of the project?
Two members of a new project team disagree on the best approach to solve a problem. The conflict has been going on for 1 week. The two
members are tense around each other and are taking everything personally.
What should the project manager do?
A project manager is asked to implement a hybrid approach that will replace a predictive approach on an upcoming project.How should the project manageradjust their responsibilities accordingly?
A project team is in the planning stage and has prepared a list of activities and completed sequencing the activities. During a review, theteam noted that there is a dependency missing between:
* Test the product
* Release to customer
According to the quality management plan, the product must be tested before being released.
How should the project manager enter this dependency?
A project team member is having difficulty delivering assigned tasks for a project that is at risk of being delayed. The main issue is that the team member does not understand a new system that was recently
implemented.
What should the project manager do?
An agile project team discovers that they are unable to implement a feature completely in the first iteration. The team believes it may not be able to complete the tasks in the
second iteration. The feature is a critical component that the customer has prioritized.
What should the team do?
A project manager was recently assigned to a banking IT project. The project team has been developing products using a predictive approach for more than 10 years, butmanagement wants the team to change to an agile approach. The project manager met with the team to introduce the agile approach.Most of the team memberscomplained about changing approaches because the performance of this team has always been above average among the IT teams in the bank.
Which two actions should the project manager take? (Choose 2)
A project is starting its third iteration out of six. During planning, the team realized that all of the requirements were not defined clearlyenough to start working.
What should the project manager do?
A distributed project team wants to use the common ground principle to ensure that they have a common understanding of the scope. The team asks the project lead to set up a
workshop.
What should the project lead do?
The project management office (PMO) assigns a project manager who specializes in hybrid approaches to apredictive project that is offtrack from both the cost and schedule perspectives. The project runs into further delays as the project manager is ramping up on theproject. The stakeholders are unhappy and ask senior management to replace the project manager.
How should the project manager approach this situation?
A project manager who takes over halfway through a project determines that the cost performance index (CPI) is 0.65. A detailed audit identifies that the project cost was analogously estimated, and the auditteam thinks that something was missing in the way the estimates were done.
What should have been done to avoid this problem?
A project manager has recently moved to an organization to lead a key project. The project manager notices that team performance is
below the target, and the tasks assigned are not delivered on time. Team commitment is also not as appropriate as it should be.
What should the project manager do?
A project sponsor has requested that the project manager reprioritize the team's tasks to include a feature that is not part of the minimum viable product (MVP) for the project. Although the project sponsor isvery keen on the feature, adding it has the potential of causing team burnout and/or delaying the release.
How should the project manager address this situation?
Aretail chain is evaluating a project to replace payment systems across all its stores in multiple locations. The project does not pass the financial threshold but is alsoexpected to increase marketshare, improve customer services, and retain more customers. The project is planned as a phased implementation, building on learningfromthe retrospectives during each phase.
How should the business increase the value of the project?
A project manager acquired information from the market that would reduce the business value being delivered by an ongoing project. Based on that information, the project manager believes the project shouldbe stopped.
How should the project manager handle the situation?
A major issue about conflicting priorities has been highlighted by the project team with regard to a few stakeholder requirements. What should the project manager do?
A project manager is leading a global project with resources spread out in different locations. The stakeholders have different interpretations of therequirements. The project manager is concerned about scope creep.
Which action should the project manager take to control the scope?
A project is nearing completion. The contingency time has been consumed. To ensure that the final deliverables are achieved on time and within budget, the
project manager has asked the team to follow a rigorous process. This is causing some resistance among the team members.
What should the project manager do to address the growing resistance?
A project manager for an IT company starts a project with members distributed across five different countries and four different time zones. In the first meetings with the sponsor and some stakeholders, theproject manager notices that people do not join the meetings on time, have internet connection issues, or experience language barriers during some conversations.
What should the project manager do to improve communication among the team?
A global program is being kicked off, and various distributed teams are involved in delivering the initiative.Besides planning and executingthe scope for the initiative, team interactions must be considered.
How should the project teams interact in their meetings?
A leader from project B consistently reaches out to a team member in project A for assistance. What should project A's project manager do?
A project manager has been assigned to an education project with the objective of training a workforce in application development. One ofthe deliverables is to provideinternships to the best students in the customer's active projects. However, the customer does not have enough projects in progress right now. The project manager decidesto create several internal projects in order to ensure the internships.
Which three actions should the project manager take to fulfill this scenario without adding costs for the customer? (Choose 3)
During the early phase of a project, the requirements documentation was not approved. It was identified that the leader of a user partywas not included in any of therequirements collection communications.
Which of the documents was likely missed or outdated?
A project is behind schedule because of a delayed equipment installation. This is affecting many other activities. The manager responsible for the equipment delivery notified
the project manager that there is a capacity issue for the team doing the installation.
What should the project manager have done to prevent this situation from happening?
A project scope was developed with numerous assumptions. During the execution phase, the assumptions changed, which has jeopardized the planned business value of the project.
What should the project manager do next?
A local company is developing a new product and, for the first time, using a remote team for the programming tasks of features. The design for the product comes from the
local team. During the third sprint review, the product owner has concerns about the project's outcomes. The remote development team is complaining that they do not
clearly understand the requirements conveyed in the daily standup meetings.
How should the project manager address this situation?
A company just started managing a project using an agile approach. Due to this change, the general manager is worried about the scope definition processfor upcoming projects.
What should the project manager do to ensure the project scope is completely defined?
One team member is complaining about an agreement made during the last meeting. That team member was present at the meeting and participated in thedecisions registered in the meeting minutes.
What should the project manager do next?
A project manager has been assigned to a global project involving regulatory bodies, government agencies, internal company leaders, the
project team, and end users. What should the project manager do to engage them all effectively?
A project manager has been running an agile project for 6 months and has been reporting that the project is on track every week. However, on the last week before releasing the final product, the team found atechnical impediment that put the project delivery in jeopardy overnight.
What should the project manager have done to prevent this situation?
A project manager has a team of shared resources from other projects who are working on a client project. Three days before the project is due, the team informs the project
manager that the project will be delayed because a component was not delivered on time. Competing priorities of the shared resources are delaying delivery of the
component.
What should the project manager have done to prevent this delay from happening?
A project manager prepared a project benefits management plan. Which of the following should be included in this document?
The project team is experiencing schedule delays due to issues arising with suppliers. Some of the tasks are on the critical path.
What should the project manager do in this situation?
A project delivers every 2 weeks. The customer raises a complaint because they do not perceive business value in the products delivered even though deliveries have been completed in a timely manner.
Which activity should the project manager undertake?
During a project's closing phase, the project manager identified that the client did not use one particular service. The client then asks the project manager to informally extend the service beyond the contract
end date. The contract is clear about the expiration of the service.
How should the project manager address this situation in order to close the project?
A project manager is performing earned value management (EVM) for a cross-country pipeline project. The project manager has determined the ratio of earned value (EV) to actual cost
(AC) for the project and has found the calculated result to be 0.9024.
What does this value mean for the project?
A project needs to acquire a large volume of electrical supplies on a weekly delivery cycle. There are many suppliers interested in partnering, so the project manager feels confident they can negotiate a goodprice.
What should the project manager do first in order to ensure the best overall value in the future contract?
During project execution, the project manager observes lower velocity and a high volume of tasks in the testing queue. The project is using a hybrid approach and there are
only a few sprints remaining.
What should the project manager do?
An agile project is running its second iteration out of six. A marketing director, who is a key stakeholder, contacts the project lead for a highlevel report of the project.
What should the project lead do?
A project for developing software for a retail company's procurement system is in the initiation phase. The project sponsor has expressed concern that the forecasted project implementation date coincides withthe company's financial budget planning period.
Which two actions should the project manager take next to address this concern? (Choose two)
A project manager needs the team to define the steps and identify the risks of migrating data to a new system. What type ofleadership should the projectmanager use to accomplish this?
A mid-size capital project has shared resources from the company's contract department. During the execution phase, the project team observed a delay in contracting. After
communicating with the contract department, the project manager found the contract team is prioritizing other contracting jobs because they are not part of the project team.
What should the project manager do first in this situation?
A project manager is newly assigned to the second phase ofan ongoing project. During theimplementation, a defect occurred and no oneknows how to fix it, as the former engineering team has moved to another project. The customer warns that previously, this defect negatively affected the project schedule.
What should the project manager do first?
During project execution, the client requires several changes that will impact the project's duration. The project manager needs to apply fast-tracking techniques to accelerate the schedule, but the team is
concerned about working overtime.
What should the project manager do to motivate the team?
A project manager noticed that a team member has been struggling with some tasks, which may ultimately impact the completion date.
Team morale is low because they will not get the expected bonus if they do not finish on time.
What should the project manager do next?
A technician is scheduled to install internet service at the homes of three remote call center agents who have different working schedules. Their functional managers arranged time off to allow time for
installation and testing. The carrier sends an email to the project manager stating that one appointment is delayed for 2 days.
What does the project manager need to do now?
A project team is working hard to reach a milestone. The team morale is low because of the extended hours worked to meet the deadline.
Adding to this tension is the fact that the team works remotely, and there has been little time to build relationships or get to know team members beyond the tasks that everyone performs.
What should the project manager do to address the remote team's morale?
A project manager received the project charter for a new product. The project is expected to have two main deliveries: the hardware part that has detailed specifications already defined,
including a sample machine, and the user interface software that has only a basic specification and a requirement for a user experience design approach.
Which project management approach should the project manager use?
A project team is prioritizing the creation of project artifacts and enforcing it rigidly, while they face issues with delays in deliverables.How should the project managerrespond?
A project manager is working on a project that is required to deliver value on an incremental basis. Which action should the project manager take to enable successful project execution?
A network transformation project to increase efficiency and return on investment (ROI) is in the implementation stage. A conflict between the head of the network and the
transformation manager arises.
What should the project manager do to manage this?
A project team is having difficulties understanding technical details regarding requirements. The information was not initially provided by the customer, butthe information is critical in the current iteration for clarification on how tasks need to be accomplished.
How should the project manager approach this situation?
A project manager is executing a commercial building project. The project manager discovers that the required building permits have not been obtained. Obtaining the permits will delay the project by 1 month and will cost the project US$35,000. The fine associated with continuing to build without the permits is US$1,000 per day.
What should the project manager do first?
A project had scheduling delays, which necessitated the team to work overtime to meet critical milestones. This led to some misunderstandings among team
members. The project sponsor has allocated a monetary award.
How should the project manager utilize the award?
A project manager has recently taken over a project and notices that a client team member often halts progress due to a lack of understanding of some project elements. The former project manager gave the
new project manager a complete list of people to communicate with, and this client team member is not on it.
What should the project manager do?
A project has completed design activities ahead of schedule. Suddenly, the project manager is informed by a vendor thata deliverable may not meet theagreed delivery time frame due to a resource shortage. The internal team asked if they should continue to deliver as per the schedule.
What should the project manager do?
A project team was asked to resume development activities on a project that was suspended for a few months due to the fast-changing environment and conditions. What should the project lead do?
The client will not agree to closure, claiming that the project team has not performed the code inspections mandated in the development contract. The project team has
performed the code inspections, however the records are not complete.
What should the project manager do?
project is currently in the execution phase. Because of the complexity of the project and the large number of regulatory requirements involved,theproject manager decides to hold a management review with senior executives to ensure the successful implementation of project deliverables.
What should the project manager review during the management review to ensure the meeting is effective?
A project team delivered a critical deliverable to the customer. The customer complained that the maintenance manual was not included.
What should the project manager do next?
A project manager is building a team to work on a service integration project that will transition technology management services from company A tocompany B. The project team will consist of members from both companies. Prospective team members for the project are located all over the world, havedifferent types of technology backgrounds, and use different approaches for work.
How should the project manager build a cohesive, high-performing team?
During project execution, one of the project tasks is to create an important document for a service vendor. The project manager assigns a senior engineer to clearly detail the service instructions to avoid anyredo loops. Two days after the service information document was sent, the service vendor has doubts and needs more clarity on the task. This redo loop will probably cause a delay of one or more days.
What should the project manager do next?
A project manager has been approached by the project sponsor about adding fo the project scope. How should the project manager accommodate this request?
A project manager is working on a project to scale an operation globally. This endeavor required multiple interviews with various stakeholders. During the user story creation phase, the product owner met with multiple stakeholders who had different opinions about the requirements.
How should the project manager address this situation?
A project manager is involved with a project to remodel a long-used product. There are no proper records for the original design andexecution of the original product. The stakeholders doubt that the remodel can be accomplished without this information and are hesitanttoprovide support for the project.
What should the project manager do?
A team member shares with their functional manager some negative details about the performance of another team member that was discussed during the retrospective.
The project manager finds out about this discussion.
What two actions should the project manager take? (Choose two.)
Meet with the entire team to review the ground rules about safe environments.
TESTED 25 Apr 2024
