A project manager was assigned to lead a construction project where a hybrid approach is recommended. A team with high levels of knowledge and experience is

required.

What should the project manager do next?

Acompany is transitioning all projects under the portfolio of IT from a predictive to an adaptive approach. Some of the project managers and project team members

are unhappy about this change because they have been working in a predictive environment for years, and several projects are currently in progress.

What are two tasks the project manager should ask support from the company ' s management team to ensure smooth transition to the new approach? (Choose 2)

During the execution of an agile project, the quality of one vendor ' s deliverables decreases significantly. After analyzing possible solutions, the project manager identifies an alternative vendor who can deliver similar components in smaller batches.

What should the project manager do?

The regional sales manager (RSM) calls the project manager and expresses the need to add functionalities to the project scope and change the project ' s priorities. Making these alterations as soon as possible will significantly increase the project ' s adoption.

What should the project manager do?

During a project status meeting, two project stakeholders disagree about what should be included in the next deliverable. One of the stakeholders would like the team to include a finalized version of the new component in the release. Using the finalized version will impact the project timeline. The second stakeholder would like the team to include a beta version of the new component to allow the client to provide feedback before the component is finalized.

What should the project manager do next?

Akey stakeholder has been mostly silent until now. To optimize resources, the stakeholder wants to move one team member to another project but the project

manager does not agree.

What should the project manager do?

The project manager is utilizing a hybrid management approach for a creative project. The organization is undergoing a change aimed at improving cross-functional

collaboration, which may impact the project scope.

What should the project manager do first?

During a daily coordination meeting, the team reports that due to considerable challenges with the infrastructure, the planned tasks are now blocked and cannot move

forward. What should the project manager do?

A strategic project is nearing completion. The project manager discovers the project team is reluctant to prepare the knowledge transfer documentation to the relevant business department because they are being assigned to a new, urgent project.

What should the project manager do?

Health Records Modernization at Hospital Case Study

A project manager led a health records modernization project at a hospital with a project budget of $US5 million and an 18-month timeline. The project involved multiple stakeholder groups including medical, administrative, and IT staff; board members; patients; insurance companies; external vendors; regulatory bodies; and union representatives.

Stakeholder management was complex and a major undertaking for the project manager, but it was critical to achieve a positive project outcome. When the project started, the project manager conducted stakeholder analysis, using the information to create both a power/interest and an influence/impact matrix. The analysis showed that while the hospital board members and regulatory bodies had high power but moderate interest, the medical staff (doctors and nurses) had both high influence and high impact on the project. Administrative staff showed high interest but lower power, while patients and insurance companies had moderate interest and varying levels of influence. Based on the analysis, the project manager created a stakeholder engagement strategy that documented expectations, communication preferences, and influence levels in a stakeholder register. The project manager also made a RACI (responsible, accountable, consulted, informed) chart to show roles and responsibilities; and created communication channels and frequency for each stakeholder group, an issue escalation system, and a feedback system for continuous stakeholder input.

To execute the modernization process of health records, the project manager realized that medical staff members would need to change their daily workflows. To facilitate change management for these stakeholders, the project manager created a clinical advisory committee, appointed department-specific “champions,” created focus groups for requirements gathering, started a training program, and developed key performance indicators (KPIs) to measure satisfaction.

During project execution, several challenges emerged. The doctors expressed concerns about the system’s impact on patient care, the nurses’ union raised workload concerns, the IT department faced resource constraints, the insurance companies requested additional features, and the administrative staff worried about data security. The project manager responded to these challenges by increasing the frequency of stakeholder meetings, implementing a change management program, creating a beta system for stakeholder testing, developing contingency plans for various stakeholder scenarios, and establishing an issue resolution process.

Despite these mitigation efforts, the medical staff required additional training, leading to a change request for a 2-month extension and a 10% budget increase. The board of directors approved this to help ensure high adoption and satisfaction rates among staff members. The project helped establish new good practices in future programs for stakeholder management in the organization’s project management office (PMO). The documented lessons learned became a reference for future projects of similar scope and complexity.

On a project to modernize health records at a hospital, the project manager proposed a two-month timeline extension to provide training on the new solution for medical staff. Approval from the board of directors is required to make the timeline change.

Which statement represents the justification for extending the timeline? (Refer to the Health Records Modernization at Hospital Case Study exhibit.)

Health Records Modernization at Hospital Case Study

A project manager led a health records modernization project at a hospital with a project budget of $US5 million and an 18-month timeline. The project involved multiple stakeholder groups including medical, administrative, and IT staff; board members; patients; insurance companies; external vendors; regulatory bodies; and union representatives.

Stakeholder management was complex and a major undertaking for the project manager, but it was critical to achieve a positive project outcome. When the project started, the project manager conducted stakeholder analysis, using the information to create both a power/interest and an influence/impact matrix. The analysis showed that while the hospital board members and regulatory bodies had high power but moderate interest, the medical staff (doctors and nurses) had both high influence and high impact on the project. Administrative staff showed high interest but lower power, while patients and insurance companies had moderate interest and varying levels of influence. Based on the analysis, the project manager created a stakeholder engagement strategy that documented expectations, communication preferences, and influence levels in a stakeholder register. The project manager also made a RACI (responsible, accountable, consulted, informed) chart to show roles and responsibilities; and created communication channels and frequency for each stakeholder group, an issue escalation system, and a feedback system for continuous stakeholder input.

To execute the modernization process of health records, the project manager realized that medical staff members would need to change their daily workflows. To facilitate change management for these stakeholders, the project manager created a clinical advisory committee, appointed department-specific “champions,” created focus groups for requirements gathering, started a training program, and developed key performance indicators (KPIs) to measure satisfaction.

During project execution, several challenges emerged. The doctors expressed concerns about the system’s impact on patient care, the nurses’ union raised workload concerns, the IT department faced resource constraints, the insurance companies requested additional features, and the administrative staff worried about data security. The project manager responded to these challenges by increasing the frequency of stakeholder meetings, implementing a change management program, creating a beta system for stakeholder testing, developing contingency plans for various stakeholder scenarios, and establishing an issue resolution process.

Despite these mitigation efforts, the medical staff required additional training, leading to a change request for a 2-month extension and a 10% budget increase. The board of directors approved this to help ensure high adoption and satisfaction rates among staff members. The project helped establish new good practices in future programs for stakeholder management in the organization’s project management office (PMO). The documented lessons learned became a reference for future projects of similar scope and complexity.

During the execution phase of a project to modernize a hospital’s records system, the insurance company stakeholders requested additional features to support integration to their systems.

What should the project manager do first?

(Refer to the Health Records Modernization at Hospital Case Study exhibit.)

Abig corporation with a large quantity of well-documented procedures is planning to acquire a small company. The potential loss of key resources due to uncertainty

around the merger is a significant concern.

What should the project manager do?

A product owner who possesses a strong technical background has been actively involved with the project team for several years. The product owner has been quite

vocal about the expected duration of the work. As a result, the project team has ceased providing development estimates to avoid causing any dissatisfaction with the

product owner.

What should the project manager do?

A project manager is leading a construction project for a retail store. The project manager is using a Gantt chart to present the workflow. One part of the project

includes custom software development to manage the store ' s lighting system, which uses solar energy.

How should the project manager accommodate software development in the project?

A project team is tasked with implementing a new technology system for the end users. The project team currently lacks information on what the system is used for

and how the end users would use it.

What should the project manager do?

The project manager is creating a status report to show the progress of completed training artifacts intended for delivery to bank branches for a new project for both

new and existing customers. During the review process, it is discovered that some of the artifacts were duplicated by two project team members.

What should the project manager do?

A new government project is taking place in a period of regulatory instability. Despite previous meetings between regulators and project stakeholders, progress toward

project goals is uncertain. The project team is frustrated by scope changes. Some project team members are openly considering moving to another project.

What should the project manager do?

A developer has been assigned to complete a project task. At the end of a project meeting, the developer expresses concern about their lack of experience in the technology being used, compromising the project schedule.

What should the project manager do?

An organization, which has no previous experience with adaptive approaches, is seeking to adopt agile practices to improve the speed of value delivery to its internal business units. An agile expert has been engaged to assist the project manager in facilitating this transformation.

What should the project manager do?

A project manager is overseeing a hybrid project with two distinct workstreams: hardware operating predictively and software operating adaptively. However, the procurement contract for the software vendor has been finalized with clauses based on a predictive way of working. Meanwhile, many software work items are undergoing different prioritizations on the Kanban board.

What should the project manager do?

A logistics project is anticipating significant delays in the next few months. The project manager makes a list of the causes of the delays before thinking about how to minimize them.

How should the project manager prioritize which delays to take action on? (Select each box from the Items list and drag and drop it into either the Risk Register or Issue Log box.)

Ahigh-performing team is working diligently to deliver a project ahead of schedule. While the deliverables meet the necessary quality standards, the team member

responsible for this aspect of the project exhibits inadequate skills in quality management and lacks enthusiasm for the task.

What should the project manager do?

A project manager is leading a software development project. During the second sprint, there is a change in the company ' s artificial intelligence (Al) policy that now

permits using the organization ' s proprietary generative Al model, which the software development team can use to increase coding efficiency.

What should the project manager do first?

A project team is planning a university graduation ceremony. During a team meeting, a team member disagrees with the project manager on the prioritization of

project activities. The team member thinks that it would be more efficient to prioritize the sponsorship instead of preparing a budget since a budget template already

exists.

What should the project manager do?

Amigration deployment is scheduled in 2 weeks, and a stakeholder is requesting a code change. The code change requires two developers, and testing the code will

require two quality engineers. Further, the change will push the planned deployment date back by 1 week and delay the start of the next migration.

What action should the project manager take?

During the execution phase of a project, a new regulation is published. A subject matter expert (SME) on the project team contacts the project manager and tells them

that the new regulation might heavily impact the project ' s delivery.

What should the project manager do?

A project manager is leading a project to use Al to optimize the content moderation process for an online game. The project sponsor expects to make cost savings

with this optimization. The project manager sourced a few Al technology vendors, making a final decision with the team. After launching the product with the new Al

feature, a key stakeholder questions why the team did not build a custom Al module to save money in the long term.

What should the project manager do?

Alpha Project — Risk Management Report

The Alpha Project risk management report includes the following information:

- Risk monitoring is built into risk sessions.

- Risk identification / assessment is performed.

- Monthly review and reassessment are performed.

- 21 risks have been identified so far.

- Probability and impact have been estimated for every risk.

- All response plans have been completed.

- A probability and impact matrix is provided using green, yellow, and red severity zones.

The project manager of Alpha project is running a monthly risk review and reassessment meeting. During the meeting, the team confirms that risk 5 has materialized.

What should the project manager do?

(Refer to the Alpha Project — Risk Management Report exhibit.)

After a client requested multiple changes to the project scope during a sprint, the sprint goal was no longer valid.

What should the Scrum Master do?

A project manager is leading an online learning system development project for a government body. The project team is working on a new feature that needs a very

stable video streaming platform. A stakeholder from marketing suggests using a platform that has been used in other marketing projects. Following the endorsement

of senior management, the team soon adopts this platform. Yet during development, the team finds that the platform cannot handle multilanguage subtitles, which are

critical to the online learning system.

What should the project manager have done to avoid this situation?

An agile project in progress has a large number of blocked items and the project manager does not have visibility on the underlying issues. What should the project manager do to allow transparency and remove the blockers?

During a team ' s weekly status meeting, team members have minor disagreements about how to perform work and some defer to the team lead while others speak

confidently. The project manager realizes that team members have different expectations of the team ' s dynamics and operating model.

What should the project manager do?

A project manager is assigned to a multimillion-dollar project. Senior stakeholders are not happy with the project objectives.

What should the project manager do?

During a sprint review, the customer described a strong market trend that will highly impact the product vision and the project management plan. What should the

project manager do?

A project manager is identifying stakeholders for a research project. The stakeholders that are included are individuals from academia, industry, and government.

What should the project manager do once stakeholders are identified?

Aclient in a consulting firm presents an aggressive product implementation schedule. Key aspects of the scope have not been defined, and several internal

stakeholder decisions are still pending. This situation is delaying the request for proposals (RFPs) from the vendors.

What should the project manager do?

A project team is working to plan a professional networking event. A RACI (responsible, accountable, consulted, informed) matrix was developed and validated by all

stakeholders. Two months before the event, enrollment is much lower than expected. It appears that the marketing team did not promote the event.

What should the project manager do next?

A project manager is working for a multinational financial services company that does business in more than 100 countries. The company is rolling out a time

management system in multiple countries.

What should the project manager do?

A scrum master is leading an agile project to develop a video game product. Midway through a sprint, the customer asks the team to immediately add a new feature

to the product. The team asks the scrum master for guidance.

What should the scrum master do first?

A project in a fast-changing, demanding business environment has been initiated. An agile approach has been chosen to maximize collaboration and transparency.

What should the agile project manager do to support these goals?

A project team is in the process of selecting a module for the upcoming iteration. They have identified three potential modules as candidates. Despite several rounds

of review, the team remains undecided on which module to select.

What should the project manager do?

A project team is gathering requirements for a commercial off-the-shelf technology product. The project manager is not sure if the requirements gathered was

complete.

What should the project manager do?

A project manager works for a communications company. The manager of the mobile equipment department is concerned about the current project ' s activities.

According to the current project management plan, the department will need to purchase special equipment, but the cost was not planned. The project sponsor insists

the project should move forward because customers will be impacted if the equipment is not available.

What should the project manager do?

During project implementation, the project manager is communicating information about changes only at the executive level. Many people within the organization are uncertain about the project ' s status. There are rumors about changes to the project and how they may affect work activities.

What should the project manager do?

At the postevent review of an annual conference, the project manager realizes that the team could benefit from improvements in how they handle sponsorship

agreements and event logistics. Specifically, the team found that having clearer contracts with sponsors earlier in the planning process would help avoid last-minute

issues.

How should the project manager handle the organizational process assets (OPAs)?

A project manager is leading a project for a pharmaceutical company. Due to changes in the international market, the project has to be terminated. The project

manager is following company procedures to document the reasons for early termination.

What should the project manager do?

As part of a restructuring effort, a company has transitioned from a projectized to a functional organization. The project manager is concerned that the team members will become disengaged from their work on the current project because they are now reporting to a functional manager.

What should the project manager do?

A project to replace a legacy process is in the initiation phase. The project manager needs to send requests for proposals to potential vendors. The business case contains the project’s high-level goals, and all potential vendors have previously delivered similar projects.

What should the project manager do to ensure that activities and tools from the legacy process are retained when necessary?

A virtual team updates a kanban board weekly with project progress. Recently, team members have raised concerns about properly tracking interdependent activities

How should the project manager address this issue?

In the last project status meeting, a team member reported some tasks with conflicting priorities. Now, other team members are delayed in their tasks due to the

dependencies.

What should the project manager do to address this situation?

In a project meeting, the development team reported a delay in a critical activity. The root cause of the delay was traced to a missing response from the legal department.

What should the project manager do?

A project is delivering a new e-commerce platform. During execution, external market trends show shifting customer preferences toward mobile-first experiences.

There is uncertainty about whether the current feature set will meet user expectations.

What should the project manager do?

A project manager is leading an ongoing project for a highly reputable international client. A few hours before the final review meeting, during which the client is expected to accept the project and authorize a substantial payment, the project manager’s company suffers a cyberattack. The client is very strict and maintains that any missed deadlines will result in a considerable penalty.

What should the project manager do?

A project manager works for a company that recently won a big government contract. The company has a flat hierarchy and self-organized teams. The client wants

the project manager to use a predictive management approach and an up-front project management plan. However, the project manager knows that a more agile

approach would be better due to the high uncertainty of the project scope.

What should the project manager do?

A project team is equipping a small hospital. To complete the work, the team requires an additional service provided by an external supplier. The price quoted by the

supplier is surprisingly high, which may cause a significant increase in the budget.

What should the project manager do?

A project manager is leading a project focused on developing a machine learning platform. Midway through the project, the project manager learns of a new

regulatory policy that will significantly change the way data is stored, processed, and manipulated.

What should the project manager do?