Project Management Professional (PMBOK 7th Version)
Last Update Apr 15, 2026
Total Questions : 2191
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A project manager works for a large software development company that has multiple strategic business groups. The project manager has been assigned to develop maintenance planning software for a power plant. The project manager heard that a similar project that was executed by another business group in the company recently failed. The project manager is concerned about the project's performance and wants to take steps to help the project succeed. What should the project manager do?
A project manager is asked to develop maintenance planning software for a power plant. A similar project was executed by another department in the organization that was later closed due to low performance. The project manager is concerned about the project's performance and wants to
take action in advance to ensure the project succeeds.
What should the project manager do?
A project manager is using a hybrid approach to comply with a regulatory requirement. The planning and closing phases will use a predictive approach, and the execution phase will use an iterative approach. During the second sprint review, the project sponsor requested a change in priority tor some of the product backlog items
What should the project manager do as a servant leader?
A project manager assigned to an engineering construction project is receiving questions from the site engineers. Several questions are related to carrying out activities to meet timelines that compromise the work crew's safety. When reviewing these questions, the project manager realizes that the engineers do not (eel empowered to make decisions.
How should the project manager address this?
Eight people have been working on a project for an extended period of time. The
scope has changed significantly and the product owner has been replaced multiple times. The
team members are feeling disassociated from the project.
What should the project manager do to ensure team alignment with the goals?
A project manager has noticed that a critical team member is consistently arguing
with a client. This has started to have a negative effect on the meetings.
How should the project manager address this?
A project manager is managing a project with a hybrid approach and has requested a senior team member to perform a quantitative risk analysis The team member responds that they do not have the knowledge to perform such an analysis.
What should the project manager do?
A project manager is leading a progress review meeting when some stakeholders who are new to the project express concerns about not having access to previously shared deliverables. What should the project manager do?
A project manager is managing multiple teams. One team member complains to the project manager about the favoritism shown by a team lead to another team member and cites multiple instances.
Risk Response Strategies Analyze if someone else could contribute Record the observations and move ahead Check for options to exclude the stakeholder
What should the project manager do to resolve the team member's concerns?
A team is developing an experimental program to be used by the public. What should
the project manager do to ensure the desired benefits are achieved?
During a scope validation exercise toward the end of a project, a project manager realizes that some operational project requirements were not captured in the project scope of work. Although completing these Items will have an Impact on the project's completion date. It will Increase the likelihood of customer acceptance.
What should the project manager do to address the issue?
Anew systems project requires feedback from the accounting manager at the beginning of solution discussions and before meeting with other functional managers. The project manager knows the accounting manager will not be available until a few days before the deadline for the solution
document.
What should the project manager do to avoid a delay in the project?
During a project meeting, the project manager asks risk owners to present issues that may affect the backlog. During their presentation, the project manager realizes that some risk owners did not implement the already agreed-upon risk responses.
What should the project manager do to reduce exposure?
A project manager is leading a project to modemize the information technology of a bank. The project manager needs to determine how the project stakeholders should communicate, and has discussed the various options with the project team.
What should the project manager do to communicate with the stakeholders?
A project manager is working toward a deadline to prepare a client report. The project manager prepared a meeting agenda but not a single meeting has gone according to plan True, meetings always end in arguments and no action items come out of it. The project manager is very frustrated and seeks help from the project sponsor
What should the project manager have created to prevent this situation1?
An agile coach and technical writer for a globally distributed agile team are In a country with a 9-hour time zone difference from the agile team. The agile coach and project lead disagree on the timing for the daily standup. The project lead thinks the standup should be at 10:00 am local time, but
the agile coach and technical writer feel that is an inconvenient time for them.
How does the project lead ensure adherence to agile practices?
After months of careful planning and discussions with subject matter experts (SMEs). a new law is announced that may significantly impact the project budget. What should the project manager do first?
A project manager has recently joined an organization and notices that the engineering manager shouts at the project manager during project meetings Also the procurement manager will not return calls and the accountant always insists the project manager clears approved budget line items with them personally before expensing
Which three corrective actions should the project manager perform? (Choose three)
A project manager is working on a software product that will be installed across all levels of the client's organization. The client's executive sponsor insists that only stakeholders at the highest level of the company will be involved in the planning phase.
What should the project manager do?
During a standup meeting, a team member raises the issue that they have blockers and impediments preventing them from moving on to the next task. How should the project lead
handle this situation?
A new project manager has been assigned to a project that is in its second phase The product created in the first phase was transferred to operations During a meeting, the project sponsor complained that some of the reports contain conflicting data on the product value
What should the new project manager do next?
In an agile project, two key stakeholders disagree about a major new requirement. Recognizing that this could lead to potential issues, what should the project manager do next?
A project team has finished participating in an iterative product increment planning session. After the planning session, the team returns with a list of features to deliver.
How should the project manager ensure the product increments deliver the anticipated requirements?
During the final iteration of the execution phase, the project has a cost performance
index (CP!) of 0.9 and a schedule performance index (SPI) of 1.0.
How should the project manager avoid a budget shortfall?
we architects are unable to agree on how to approach certain components of the development that will be included In the upcoming sprint. After a one-on-one discussion, the architects have decided to each own a particular module of the system, and the team supports the decision.
What should the project manager do?
A company is transitioning from a predictive to an agile approach. During the last two sprint reviews, the product owner complained about the development team, indicating that the increments do not meet the acceptance criteria defined in the user stories. The development team complained about the product owner, who is defining sprint backlog items, because the backlog items cannot be delivered during the 2-week sprints agreed to at the beginning of the project.
How should the project manager resolve this situation in their new role as servant leader?
A new product is designed for a certain market. This product needs to adhere to the health and safety regulations for that region. What should the project manager do to ensure that the product complies with the regulations?
A product team is comprised of consultants and staff members Most of the team members agree on risks and the defined risk actions. One consultant discovers a new risk and communicates it directly to management.
What should the project manager do?
A supplier, who was tasked with providing an important component for a project, is unable to deliver the materials due to a large-scale labor problem. What document should the project manager use to update the details and communicate to relevant stakeholders?
During the execution phase of a project, all project team members were forced to work from their homes rather than in person During this time, the project manager discovered that 0.-10 team member has made disrespectful remarks about another team member to other team members.
How should the project manager handle this situation''
In experienced project manager has never managed an agile project until now. Due to the uncertainty of the project, the project manager is struggling with the definition of the project scope and is taking a long time trying to define it.
What should the project manager do?
A company has rolled out the latest retail management system, and the project has been handed over to operations. The operations team finds that many of the day-to-day requirements are not covered in the system, and support for the project has limited hours, The project team has dissolved and the contract resources are no longer working on the project. As a result, the operations team has been facing numerous customer issues.
What should the project lead have done initially to avoid this situation?
A project manager received the project charter for a new product. The project is expected to have two main deliveries: the hardware part that has detailed specifications already defined, including a sample machine, and the user interface software that has only a basic specification and a
requirement for a user experience design approach.
Which project management approach should the project manager use?
A company is transitioning their projects to utilize hybrid project management approaches While putting together their project team, the project manager discovers the requirements from the customer are unclear and also realizes that the team members are lacking critical technical stalls needed for project success. However the customer will not accept any changes to the requirements
What should the project manager do to resolve this issue?
As the project progresses, the learns not performing at acceptable levels and in accordance with the key performance indicators (KPls) that were set at the beginning of the
project. How should the project manager resolve this?
A project team has missed the delivery date for the West milestone of a large software development project protect governance dictates that formal communication be sent to project stakeholders including the project manager's supervisor when a milestone is missed. The project manager is concerned that this wilt reflect poorly on the team
What should the project manager do?
A project team delivered a critical deliverable to the customer. The customer
complained that the maintenance manual was not included.
What should the project manager do next?
A project manager is implementing an enterprise-wide software project The project has a great business impact and is fully supported by senior management However, the project manager is facing difficulties gelling the support of several key departments.
What should the project manager do?
A project manager notices that a project participant seems frustrated and expresses themselves loudly at status meetings and later discovers that the participant is hearing impaired. Which process should the project manager have used at the start of the protect that would have identified this situation?
A project team consists of members based in country A and subject matter experts
(SMEs) based in country B with a 12-hour time difference. What can the project manager do
to improve interactions between the team members in both countries?
Vendor A submitted a bid for US$500,000. There is a 65% probability that the
vendor will deliver behind schedule with a cost overrun of US$ 100,000. The vendor will come
in ahead of schedule for a savings of US$50,000.
What should the project manager determine as the value of the vendor's bid?
Two team members are arguing about which technology they should use when implementing iteration tasks. The predictive approach was broken into several legations that need to be completed on time so as not to jeopardize the projects timely completion.
What should the project manager do to resolve this issue and help the team move on to the next iteration?
A project manager is leading an electrical project that spans five towns. The project
manager is informed by the team that one of the towns is not allowing the team to work there even though the town was included in stakeholder engagements before the start of the project.
What should the project manager do?
A customer wants to launch a new product in the market and an agile team is set up to work on this project for 9 months After 1 month the customer feels that it would be better to release the product 2 months earlier than the planned date. The task is now assigned to the most talented resource in the organization to this project tor an early finish.
Which risk management strategy has been adopted in this scenario?
A global company hired a project manager for a new implementation at all of its sites After reviewing the business case and project charter, the project manager notes that the project team has different locations and regions to consider.
What should the project manager do to address this situation?
A project team member is struggling to understand a specific requirement. How should a servant leader address this issue?
One of the project manager's important assignments is to formally revise project compliance as it pertains to user data protection regulations. What should the project manager
do to monitor compliance?
Due to a statewide emergency, a project team for a global insurance company is being forced to complete a project virtually, The project manager is tasked with conducting meetings where confidential patient information will be presented.
What tool should the project manager use to conduct meetings with the project team and clients?
A project team member is providing updates to assigned work and reports a task as complete, As the project progresses, it is observed that the task is not fully complete.
What should the project manager do moving forward?
A global program is being kicked off, and various distributed teams are Involved in delivering the initiative. Besides planning and executing the scope for the initiative, team interactions must be considered.
How should the project teams interact in their meetings?
A project manager noticed that the functional manager is not cooperating with staff assignment schedules and is always finding excuses not to release the requested staff. What should the project manager do first?
A project manager has just completed a fixed-price project and the stakeholder is unhappy with the result What should the project manager do?
A project manager works for a large global company. The project manager is leading a project where the expected business value is to improve the company's image and reputation. During the project's closing phase, the project manager realizes that there is still a negative perception about the company's brand.
What should the project manager have done to prevent this?
A project manager /s planning a project and identifies that legislation requirements for specific project tasks will be changing. This will occur half way through the project execution
phase and will affect a few key workers’ licenses, which will become noncompliant.
What should the project manager do?
A project is being delayed due to a large amount of rework caused by a quality problem that is impacting the critical path. What should the project manager do?
A solution designer in an agile team often passes the design information to team members without any documentation, This has resulted in misunderstandings within the team.
What should the agile leader do?
A project has issues arising where the data integration team and the data migration team have areas that overlap It is not clear who would be responsible for delivery on these areas What should the project manager do next?
One deliverable for a project is to translate and print materials for students every 2 weeks Printing services are available but without guaranteed time lines because other projects make a significantly higher profit and have a higher priority
What should the project manager do to mitigate the risk of not having the materials printed on time?
A new project team has formed and the project manager notices that some of the team members do not feel comfortable being part of the project team As a result members of the team are working individually and not as a team
What should the project manager do to resolve this?
A third-party supplier demands payment for the services provided for a project. The agreement was that payment would be made after the organization receives payment from the client. The third-party supplier lacks the capital to meet their payroll and has informed the project manager that if they do not receive payment quickly, they will withdraw team members from the project.
What should the project manager do?
A project manager for a factory construction project in a small town is evaluating the necessary actions to engage stakeholders The local community is speculating the impact of the facility. There are rumors of job opportunities and environmental impacts which are listed on the project risk matrix
What should the project manager do with regard to community engagement in this situation''
A construction project to build a fish hatchery is in execution. The operations group notified the project manager about a concern that might turn into a potential issue; however, the concern could not be addressed.
In which project document should the project manager record the concern?
A lead project manager for an agile project needs to prioritize requirements define the scope of the initial product and deliver the approved scope in a series of multiple versions. What should the project manager do next?
A few virtual team members are located in a region that generally has good internet connectivity. However, they frequently experience connectivity
issues joining team calls during the day.
What should the project manager do?
A project learn member is having difficulty delivering assigned tasks for a project that is at risk of being delayed. The main issue is that the team member does not understand a new system that was recently implemented.
What should the project manager do?
A project manager is managing a hybrid project that is using a contractor for a few key deliverables. The contractor has been hired to perform an important delivery, but has not yet confirmed that they can meet the required schedule.
What should the project manager do?
Many issues have been encountered in a project due to the low competence of the team members. These issues might lead to poor project performance and potentially to project termination.
What should the project manager do?
A project manager for a large software delivery project is in the process of finalizing the project governance, The project manager would like to implement procedures that do not align with several policies required by the organization's project management office (PMO). The project manager
believes that the procedures outlined in the project governance will be necessary for this particular project due to the unique nature of the
technology.
What should the project manager do?
A project manager has been asked for performance feedback regarding one of the team members The project manager would like to gather additional input from the project team because there are no metrics in place for evaluating employee performance.
What should the project manager do next?
A procurement team lead has been reported as getting into conflicts with other project team members on a weekly basis, The project manager engages with the team lead and discovers that other team members do not believe the team lead is right for this position.
What should the project manager do to resolve these recurring conflicts between the team lead and the other team members?
During the development of a product, multiple identified risks have now become issues, which is hindering the team's velocity. What should the project manager do in this situation?
A servant leader is about to start a confidential agile research project. A high risk has been identified related to a team member disclosing details of the project with external people.
What should the servant leader do to address this risk?
The project management office (PMO) has recently adopted some agile practices. During an iteration a key stakeholder in the business is concerned with the benefits management plan in the project document repository and mentions that some benefits have not been updated.
What should the project manager do first?
A key stakeholder has recently started in a company and has been assigned to a hybrid project. Although very experienced in their domain, the stakeholder has only been exposed to predictive project approaches.
What should the project manager do?
A project manager gas been asked by the project manager office (PMO) to select the appropriate project management approach for three upcoming projects. Match the projects on the left with the approach that should be used on the right.
One of the risks identified during project planning activities is related to a component from a preferred vendor. The component utilizes new technology, and there is a possibility of incompatibility with other parts of the system that are being developed.
What should the project manager do?
At the end of a third planning meeting, the client and a functional manager requested additional meetings to add more features to the product.
What should the project manager do to start building the product faster?
A project manager is leading a new project that is in the initiation phase, The project will build a new type of software technology service that has never existed at the organization before and will reenginger the business process for several operations teams. The project manager needs to determine the project management approach to be used, and there are many team
members and stakeholders who have contradictory opinions.
What should the project manager do?
A sales team working on an IT deployment project approached the project manager on several occasions and complained about nonpayment of their overtime pay. The project manager realized that other team members are receiving their overtime pay
What should the project manager do next?
A sales learn working on an IT deployment project approached the project manager on several occasions and complained about nonpayment of their overtime pay The project manager realized that other team members are receiving their overtime pay
What should the project manager do next?
A project manager is managing a project that is going to deliver a new risk platform. This platform will enable data-driven and new risk market models to ensure compliance with new regulations. The regulatory requirements for the models are released continuously and are not fully fixed yet. The project manager is reviewing the risk register and added a few new
Hems
Match the risks on the left lo the correct category on the right.
A project manager is leading a project with a predictive approach for a governmental body with strictly defined requirements. In the middle of the project, the sponsor requires a significant new feature to be included. This feature was not in the original plan, nor was it part of the planning process,
What should the project manager do?
A new member was included on a project team in an ongoing software project. This team member was the only available resource but does not have the proper experience to accomplish the activities.
What should the project manager do to ensure this team member's lack of experience does not negatively impact the project?
It is late at night on a weekend when a team member calls the project manager on the telephone. The team member Is crying about the pressures of an upcoming deadline.
What should the project manager do?
A project is almost completed, and both the sponsor and the project management office (PMO) are happy with the project manager's performance reviews. The project manager is under budget and ahead of schedule. However, a team member asks to add a feature to the product that will make the product more impressive and acceptable to the end users.
What should the project manager do first?
A project is experiencing delays due to identified risks What should the project manager do to manage the project schedule?
A major national company known for quality products has just selected a small subcontracting firm to assist with a project. The project manager from the subcontracting firm is meeting with the project team to ensure that the project is delivered according to the customer's standards
in order to ensure this, what should the project manager define and document?
A self-organizing team brings an internal problem to the project manager. What should the project manager do as a servant leader?
A project manager has been assigned to handle a company’s newest product. The product is in the conceptual stages and no one is sure about the success or marketability of the product. Management wants to deliver the product in 3 months.
What should the project manager do next?
During protect execution the project manager observes lower velocity and a high volume of tasks m the testing queue. The project is using a hybrid approach and there are only a few sprints remaining
What should the project manager do?
project manager for a defense software application has a culturally and gender-diverse team with a short project time line Considering the project will be stressful what skill should the project manager use to monitor the team's performance?
A project manager is working on a project to modernize the information technology of a bank, The project manager is facing challenges with the project sponsor regarding how to proceed with implementation of a key piece of technology.
How should the project manager resolve this conflict?
A project manager is reviewing the requirements of a large program. Which requirements should the project team prioritize to avoid getting fines?
A project manager became aware of misunderstandings between a key stakeholder
and a team member with regard to some of the features defined in the project scope. What
should the project manager do?
The sponsor approaches the project manager with new features they want added to
the project. The project is 95% complete, but the sponsor insists that continued support for the
project relies on the addition of the new features.
What should the project manager do?
During the initiating phase of a project, a key stakeholder requests frequent changes to the project scope What should the project manager do to improve the stakeholder's engagement?
A project manager has received a new request to integrate more features to a product. The team is fully allocated, and there is no budget to acquire new resources.
What strategy should the project manager implement to deal with this situation?
In a geographically distributed team, a developer continues to delay a coding activity. This activity is on the critical path. The project manager
found out that the delay is due to the developer's lack of understanding of the customer requirements shared by the off-site team.
What should the project manager do?
A project manager for an agile project wants to have a highly engaged team. How should the project manager achieve this objective?
During the initiation stage of a multimedia exhibition-design project the project manager is developing the project management plan What should the project manager do to complete this task?
After a performance review, a team member approaches the project manager and asks for feedback. The project manager mentions anecdotal information about this team member being a positive team player and generally getting their work done on time, even though they have been late with work once or twice. The team member expresses frustration at not having better information included in the annual performance review.
What should the project manager do to prevent this frustration going forward?
A project manager is a part of the project management office (PMO) and Is tasked with finding a reputable vendor to provide on-site support for their project. The project sponsor stresses the urgency of the need and suggests using a vendor they know to provide the support.
What should the project manager do given the urgency?
A project manager has just taken over a project that is halfway through its schedule. In a brief meeting with the client’s key project team, the project manager receives several requests from a specific client team member who was not at the project team meeting. The requests for information seem to be for trivial information that was previously submitted in project documents.
What should the project manager do first?
A new project manager has been assigned to a project that is in danger of failing The stakeholders do not know the project status nor do they know what benefits will be delivered by the project.
How can the project manager convey these benefits to the stakeholders?
During the third iteration of a project, the main sponsor retired from the company, and a new sponsor was appointed. The new sponsor is not familiar with the agile approach for project delivery, which leads them to request more control over the project team.
What should the project manager do?
A project team was established for a community impacted by oil and gas exploration activities. The team is required to interact with several external stakeholders. The local council authority has requested a meeting with the project team to discuss the impact of the project on the community. The project manager was not available at the time of the meeting, and the team was in disagreement regarding who should attend the meeting.
What should the project manager have done to prevent this conflict?
A new agile team is having trouble completing tasks. There are many disputes occurring in the team. What should the agile leader do in this situation?
A project manager is transferred to another country to perform a project within their organization. What should the project manager do first to ensure collaboration within the team for a successful delivery?
In an agile product development environment, work is distributed to Cities A, B, and
C, which are geographically dispersed. The small teams work and collaborate to deliver the
sprints.
• City A's team focuses on the features of data capture.
• City B's team focuses on the user experience and development pieces.
• City C's team coordinates testing.
What should the project manager do to ensure a successful rollout of sprints?
A project manager has been assigned to an emergency project that must be completed within the next few weeks. The project manager realizes this will have an impact on the local community. As the work is near a school, the project manager has engaged with them to understand their needs
How should the project manager ensure the work continues smoothly?
A project manager decided to incorporate the latest technological advancement with the client's devices at no additional cost to the project.
Upon completion and submission of the project deliverables, the client rejected the devices, despite having the latest features.
What should the project manager have done?
An events company is planning their annual event for a retirement fund. The organization has run the event planning using agile approaches for the last 3 years. During the initiation phase, while assessing possible risks and improvements for the event, the project manager uses previous event feedback to assist in developing the risk register.
Which ceremony should be used in developing this register?
A project manager is working on a large project with a very difficult client. During
the course of the project, the project manager realizes that if the project team had a little more time and funding to make some minor changes, the client could realize the benefits of 25% of the project outcomes early.
How should the project manager approach this?
A large company has agreed on a business case for an environmental project. The
project will cause some major changes in their operations, such as reduction in paper use,
which will obviously affect all of the users.
What is the first thing the appointed project manager should do?
The vendor for a new IT data center project failed to follow the required cabling standards as stated in the requirements specification. The infrastructure manager and vendor were involved in an argument about the issue.
What should the project manager do to resolve and prevent additional arguments?
A project manager is new to hybrid project management and is worried about the project because it has a high level of requirements uncertainty. The team has experience with hybrid projects, performs daily standups, and is committed to the project. The project manager is concerned about losing control of the project and would like to have a more central role.
How should the project manager address this issue?
At the end of the last iteration, the customer rejects the deliverables since they did
not meet the customer's expectations. What should the project manager have been done
to prevent this situation?
A team has been working together for several months and has successfully
delivered work. A new team member has joined the team but is having difficulty
contributing.
What should the project manager do to help the new team member integrate effectively?
An agile project is running its second of six iterations. One new team member who does not have agile experience has just joined the team. In the daily meetings, the project manager observes that the team is having problems meeting their goals.
What should the project manager do?
During a sprint planning meeting, a stakeholder is told that their requirement is in progress and on track for the final product to be ready in the next two sprints. The stakeholder is very satisfied with the timeline and gives their full support to the agile team. After the meeting, the project sponsor calls the project manager about a large requirement they want the team to work on right away as it has significant
business value. What should the project manager do?
A project manager is hired by a global company. The project manager is an agile specialist and is tasked with supporting the project team to reduce rework and dissatisfaction.
How should the project manager address these objectives?
A senior management team member contacts an agile project lead and mentions
that certain features the senior manager thought would be in the current release were not
included. What should the agile project lead do?
During the execution phase, the project manager discovered that the deliverables
are not meeting the quality specifications requested by the main stakeholder. This has
caused the schedule performance index (SPI) to deteriorate from 0.98 to 0.72 and the cost
performance index (CPI) from 1.5 to 1.1.
What action should the project manager take to mitigate the issue of the deliverables being
rejected during the next iteration?
During the execution phase of a project a new project manager is assigned to replace the previous project manager As the project manager starts managing the project, they discover that team performance is significantly decreasing, which is impacting the project's key performance indicators (KPIs). This team has delivered good performance on similar projects in the past
What should the project manager do next to improve this situation?
When reviewing the project team's performance the project manager realizes that the team velocity is not fast enough to meet the next review gate goal What should the project manager do?
The project sponsor requested technical specifications for a project-related component. The project sponsor does not have the authorization to see the specifications, but insists on seeing them.
What should the project manager do first in this situation?
A company is leading a project to develop a new product using an agile approach. A supplier was contracted to provide a solution for one of the product features based on mandatory scope, stable requirements, and fixed-price contract. During a meeting with the supplier, the project manager was informed that the company's business analyst also asked the supplier to add a solution for another feature as part of their deliverable.
What should the project manager do?
A company is initiating a project to decommission inefficient sales channels. Several stakeholders argue that one channel that indicates a downturn in generating value is still more efficient than some of the channels that are planned to remain.
What should the project manager do?
A project manager has been asked to participate in the procurement process for a
software application that allows customers to buy online e-learning courses. The project
manager will take over the project once the supplier has been sourced.
What should the project manager do before the project starts?
On a transformational project, the project manager is confronted with resistance
from the stakeholders. To overcome this and gain acceptance of the change, what should
the project manager do first?
A project manager is assigned to a new project. Many of the project deliverables need to be outsourced.
What should the project manager use to document the project deliverables?
A project manager identifies an issue between two team members that is affecting the development of one of the deliverables during the second iteration of a project. How should the project manager address this issue to avoid any impact to the project?
A company is transitioning from a predictive to agile delivery of projects. Based on
the requirements, the project team estimates the budget and decides to use a fixed-price
contract with its vendor. However, during the execution of the project, the requirements
evolve and priorities start to change constantly, which puts the project and the estimate at completion (EAC) off by 40%.
What should the project manager do next?
A major project is unable to access the US$12 million funding allocated for the project. This prevents the start of the procurement process and is already leading to costly delays.
What should the project manager do?
A project manager is attending a progress meeting with a client The client requests a design change which might potentially add value to the project What action should the project manager take?
Since the beginning of a project, the product owner keeps asking during ceremonies about the budget spent for each product iteration The product owner seems much more interested in the cost rather than the product itself.
What should the project manager have done earlier to change the product owner's behavior''
Two team members were recently released from a project because the customer reduced the budget. However, the agile team is still receiving the same, if not more, work requirements as before.
How should the agile project leader resolve this situation?
A project manager receives a request for proposal (RFP) from a client. The client
is very clear about the requirements. A requirements analysis must be done in the first
month of the project, and the client wants to see a demo of the work completed every two
weeks.
What project approach should the project manager use?
A large organization decided to adopt an agile methodology based on the trends
seen in the industry. The organization invested a large amount of money in adopting it, but
after a few months, the implementation failed.
What should the project manager have done differently to avoid the implementation failure?
A team has been consistently delivering outcomes. However, based on their current performance, it was discovered that their velocity has decreased by 30%.
What should the project manager do to ensure the velocity is under control?
A key agile project team member takes a leave of absence in the middle of an iteration and will not return to work for a while What should the project manager do next regarding the feature on which the team member was working?
An agile project team is building a new product. The stakeholders require ongoing
illustration of project business value.
How should the project manager proceed?
Experienced team members assigned to a critical project are also supporting several other projects and this is delaying the critical project. If this critical project is not
delivered, the company could receive a fine from the government. What should the project manager do?
An agile team has completed an iteration and delivered the agreed features to the customer. In a surprise to the team, the features are not accepted by the customer. The project team conducts a root cause analysis.
What should the project manager do to avoid this situation in the future?
A project manager has two projects that are being executed at the same time. The duration of the critical project must be reduced, but the project manager does not have enough resources to achieve this goal. In addition, the schedule does not have activities that can be overlapped.
What should the project manager do?
In a project management team meeting, one of the team members always argues with the project manager about the objective, timeline, and deliverable of any assigned task.
What should the project manager do to manage this conflict?
In a fixed time and budget project the customer wants the development of a core component to be based on agile practices, as the final scope of (he requirement has not yet been fully developed. The project manager is participating in contract development with the sales team and wants to ensure that development costs do not impact the profitability of the project.
Which two controls should the project manager incorporate into the contract to specifically address the development of the core component? (Choose two)
A company's leadership team has decided to invest in a new product using an agile approach The commercial and product teams have started the planning activity for this new venture Which three key factors does the project manager need in order to deliver this product? (Choose 3)
A team member has indicated their user story will not be finished until the end of the iteration as their functional manager has requested they assist in resolving a high-priority production issue. What should the project manager do?
An agile project is starting its seventh out of eight iterations In a planning meeting, the team realizes that an unidentified risk became an issue and the contingency reserve has to be used.
What should the project manager do?
A project manager is tasked with managing a customer relationship management (CRM) implementation project. The project charter is approved, and the project is now in the planning phase. The project manager meets with the stakeholders several times to gather the initial requirements. However, each time they meet, the stakeholders provide additional information that is different from what they provided earlier. The stakeholders are becoming frustrated, and the sponsor is now unresponsive.
What should the project manager have done to avoid this situation?
On a project to create the perfect paper airplane, the development of the airplane Is performed In iterations. The artwork to go on the wings and tail is done using a predictive approach. One of the stakeholders provides a requirement that conflicts with the product owner's requirements.
Who is responsible for analyzing the new requirement and making the final decision?
In a multinational project, stakeholders are in different time zones. The project
manager has regular project update meetings with the stakeholders. However, a group of stakeholders who has never attended project update meetings is complaining to the
project sponsor that they know very little about the project.
What should the project manager do?
For an agile pilot project, the sponsor arranged an early product demonstration for the customer. During the meeting, the customer realizes that a new feature will significantly improve the product
After collecting the new requirements, what should the project manager do?
A company that is introducing a new product into the market by the end of the year requires a storage and distribution facility to be built. During the monthly stakeholder meeting, it is discovered that the location for implementation is a government-owned area
What should the project manager do first?
A new relevant project stakeholder suggested a change to some of the project parameters midway through execution What should the project manager do next?
A Scrum team working in an aircraft manufacturing company has completed Its first iteration for a critical project. It is very Important for the project sponsor to complete the project on time and under budget A burndown chart indicates that the project is behind schedule
Which two actions should the project manager take to manage Impediments and improve the team's velocity? (Choose two)
Close to the end of a project, a customer claims that some deliverables have not
been met and starts initiating change requests. What should the project manager do next?
An agile team is working on a product deliverable in an organization that is transforming itself to quickly respond to change. The finance
team is requesting a project budget for the new product.
What should the team do to address this request?
A team member is hosting an event and invites several colleagues through their work calendars Another team member, who was not invited to the event, is noticeably distracted during several standup meetings
What should the project manager do?
During a project review meeting, several project team members expressed that they did not have an understanding of the benefits of certain features for the project What should the project manager do next?
Due to a recent budget reduction, two team members were released from an agile
team. The customer is still expecting early results for the project.
Which two actions should the project manager take to align customer expectations? (Choose
two)
After a project learn has been working on a project for several months, the project Is cancelled The project sponsor Is putting pressure on the project manager to perform closeout duties as fast as possible so that the project team can move on to other work. The project sponsor has instructed the team not to waste time archiving the project artifacts for the cancelled project.
How should the project manager handle this situation?
At the daily project meeting, team members are complaining about receiving emails from their functional managers to support other nonproject-related tasks. This is having a negative impact on the team's productivity.
What should the project manager do next?
A project needs to purchase a specific piece of equipment, as stated in the
project documents and approved by the project sponsor. The procurement division is
questioning the need to buy the specific brand of equipment and has suggested buying a cheaper alternative instead.
What should the project manager have done earlier in the project to ensure the purchase of the specific equipment?
For an ongoing project, match the key performance indicators (KPIs) on the left to the correct categories on the right.
A project manager has noticed that the performance of a new team member has increased dramatically over the past few months The project manager has been measuring this team member's performance through the cost performance index (CPl) and schedule performance index (SPl) of work packages. The project manager has also assigned new. unrelated work packages to this team member The project manager wants to formally record the team member's success in the project documentation
What should the project manager do?
A project started 12 months ago and is currently on iteration 12 of 14. The team
has performed well and completed all deliverables on time. However, some team members
are starting to complain about the length of the project, creating a risk for lack of
performance at this critical stage.
What should the project manager do as a servant leader to mitigate this risk?
As part of a temporary assignment, a project manager is leading a business project During a daily status meeting, it is discovered that the project manager's former department has not completed a task This is delaying the current iteration.
What should the project manager do?
A project team's performance has declined for the last three iterations Some of the team members are disappointed, and raise their concerns during the retrospective meeting What should the project manager do?
A project manager was recently appointed to an agile project. The project will have a lot of visibility and impact for the company, so the project management office (PMO) manager wants to ensure that the project manager manages the risks correctly.
What should the project manager do?
A project manager is appointed for the deployment of a new solution. The solution will be integrated into the environment by a third-party vendor. This vendor just announced a delay in delivering a key component, which will impact the project schedule.
What should the project manager do?
A global company is executing a strategic project to upgrade a legacy enterprise system. The company uses a hybrid approach to project management and has just completed the first sprint A team member provided ideas to improve the testing process during the sprint retrospective.
What is the next step for the project manager?
In a functional organization, a product analyst is assigned to a short-duration application development effort The analyst expresses concerns about the task and asks the project manager to provide the support of a peer with expertise in this domain
What should the project manager do?
A project manager is leading a virtual team that is geographically dispersed. What
should the project manager do to avoid uncertainty in the project due to different cultures?
A project manager has received feedback from stakeholders regarding poor communication about project progress. Weekly status reports were provided to the project management office (PMO), and the standard communications management plan was followed.
What should the project manager do?
A project manager at a large corporation has been assigned to oversee a customer experience project. Within the project, customer satisfaction is
a big issue and there are many unresolved customer queries on a daily basis. The project manager has been informed that the customer service
team is overwhelmed with these unresolved queries.
Which two actions should the project manager take to correct this problem? (Choose two)
A technician is scheduled to install internet service at the homes of three remote call center agents who have different working schedules. Their functional managers
arranged time off to allow time for installation and testing. The carrier sends an email to the project manager stating that one appointment is delayed for 2 days.
What does the project manager need to do now?
A company faces challenges and decides to cut a few product features from the main project due to market conditions. During a status meeting, a new stakeholder expresses concern about the discrepancies between the current deliverables and the deliverables agreed upon in the project charter.
What should the project manager do first?
During the service procurement process for a strategic project, only one bidder submitted a bid. The price of the offer is significantly large and the project sponsor is not convinced that the return on investment (ROI) can be achieved.
How should the project manager address this issue?
A project manager is leading a global team that they have worked with in the past and has a high level of trust with them. The team is located in different countries and time zones and will need decisions in a timely manner.
In order to ensure that the project runs smoothly across the team, how should the project manager approach delegation?
A project team is implementing an enterprise notification tool with a vendor. The project manager noticed that this vendor's developer has been reporting the same status for
several weeks in a row. A few days later, the vendor communicates that the deliverable will not be completed on time due to resource constraints within their company.
What should the project manager do next?
A company just started managing a project using an agile approach. Due to this change, the general manager is worried about the scope definition process for upcoming projects.
What should the project manager do to ensure the project scope is completely defined?
Companies A and B are codeveloping a cutting-edge technology product. Based on customer feedback, the marketing department urgently requests a new feature in 2 weeks. Company A's front end is ready, but company B requires 4 weeks to deliver the complete back end and is busy with the current release.
What should the project manager do to obtain agreement from both companies and acceptance from marketing?
A large matrix organization is adopting a new communications approach. This is necessary because their projects often require the resourcing of expert knowledge in the form of specialists from various departments and divisions.
What should the project manager do to set up effective communications?
An agile team is geographically separated across multiple continents, and the project manager is in the process of identifying the tools to manage the communication among the virtual teams. Drag the appropriate tool on the left to each project task on the right.
A project manager has been given a critical, 5-day window and is allocated a maximum of US$100,000 as a contingency reserve. Subsequently, the project manager drafted
a course of action based upon the best available information. Overall, five actions were required to be completed at a cost of US$20,000 and a duration of 1 day each. After
3 days of work, the project manager completed two actions and spent US$80,000.
What should the project manager do next?
A project manager is assigned to a new project that will launch the digital version of a current product. Even though the product is well known, the vision for its digital version
is not clear to the stakeholders.
What should the project manager do to increase value delivery?
A project team is working on the design of a solution for a complex project. Due to a lack of clarity of the customer's requirements, daily meetings
were agreed upon between the team and the customer. There are a few external contractors in the project who do not agree with this idea as they
feel it is a waste of time.
What should the project manager do?
During iteration planning, team A identifies that an important deliverable is dependent upon a deliverable from team B. What should the project manager do?
A project manager is working on an agile project in a changing business environment. The project sponsor is worried about benefits realization
and asks the project manager to pay attention to changes that can affect the project.
Which action should the project manager take to identify changes that may affect the product?
During project initiation meetings, the project manager of a 9-month project states that a specific task would be out of schedule. At the project
kick-off meeting, a key project stakeholder strongly objects, stating that this task is the key value of the project and should be completed on time.
What should the project manager do to reduce the chances of having a strong rejection from stakeholders during the project initiation stage?
A project manager is assigned to a project where a vendor has been engaged to build a new system One week before user acceptance testing (UAT) is scheduled the vendor informs the project manager that they can only deliver half of the promised functions by the UAT start date.
What should the project manager do next?
An urgent meeting has been established with the project team to discuss the cause of some quality issues that are preventing delivery to the client. The product owner recommends a root cause analysis (RCA).
What should the project lead do?
A key project team member is out on sick leave in the middle of a critical project iteration. The project sponsor learns that any delay with the end-of-iteration release will displease the business stakeholders. Although all team members are cross-functional, they are also working close to full capacity.
What should the project manager do to address this situation?
A project development team is located in different areas around the world. Last week, a very important release was delayed because one of the developers did not respond on time to an email that was sent to everyone. The developer seems to have missed reading the email.
What should the project manager do to avoid these situations?
A new team member has joined a project team. During the first sprint, the new team member approached the project manager and requested to implement a new way of testing. The team has been resistant to the proposed change.
What should the project manager do?
A project is halfway through its execution phase. The quality specifications for the project deliverables are formally accepted. However, a key stakeholder is dissatisfied, stating that the deliverables do not meet the quality specifications.
What should the project manager do in this situation?
A team is delivering features to a customer at every iteration. After completing each iteration, the customer is invited for a review. However, the customer is frequently not
available and the review is often delayed, which results in increased rework for the team.
What should the project manager do?
The project team is experiencing schedule delays due to issues arising with suppliers. Some of the tasks are on the critical path.
What should the project manager do in this situation?
A building management system (BMS) project is in its commissioning phase and handover to the operations team will commence soon. However, the project manager noted
that both the project and operation teams are not able to properly operate the BMS. As a result, there is an increased risk of the project schedule being delayed.
What should the project manager have done to avoid this situation?
A project manager is acting as a servant leader and is struggling to make deadlines on a critical roadway construction project that is falling behind schedule due to a lowperforming team. In order to get the project back on track, what should the project manager do first?
During a project meeting, the project manager expressed the importance of delivering reports on time. These individual reports will be
consolidated into a single report. One of the team member's reports was not delivered on time and therefore the report could not be integrated
with the other reports. This demonstrates a lack of teamwork and impacts project success.
What should the project manager do to resolve this issue?
A team is finishing the third release to present to the stakeholder as part of a demonstration. The company that subcontracts the developers has communicated that there is a cash flow problem and the company will not be able to provide the same resources for the next iterations.
What should the project manager do next?
A project manager is leading a global project with resources spread out in different locations. The stakeholders have different interpretations of the
requirements. The project manager is concerned about scope creep.
Which action should the project manager take to control the scope?
A customer initiated a minor scope change and expects this to be completed without delays or additional costs. The project manager believes that they have adequate
authorization to make the decision themselves but is not quite sure.
What should the project manager do next?
An agile team is required to address a technical, complex requirement that has no visual deliverable to show the customer. What guidance should the product manager provide to improve the requirement development?
A company that uses a predictive approach and operates in a highly regulated market is losing profitability because its product life cycle is taking longer than those of its
competitors. A new project manager has been hired to change this scenario.
What approach should the project manager propose?
A team needs to implement a mandatory compliance regulation in a product, which is required for its release. While nearing the product release, when completeness was
being verified, it was found that the compliance part was not implemented in the project.
What should the project manager do next?
A project manager has been assigned to a new project that will be delivered using an agile framework. The sponsor is asking for a cost estimation to build the business case.
What should the project manager do?
An internal virtual team is meeting daily to review iteration progress, as well as to conduct other technical and followup calls with key stakeholders. The team seems to be disengaged.
How should the project manager approach this situation?
A project manager is reviewing a draft of the project charter with key stakeholders. During the meeting, a conflict occurs between the sponsor and the product owner.
How should the project manager deal with the situation?
A project is in the execution phase. The client was actively involved in the early stages but has been less engaged lately. A number of changes to the requirements have
recently been requested.
What should the project manager do next?
After the merger of two large companies, a project manager is assigned to a project. The company hires a consultant to ensure best practices are
being used in information security. During an iteration, the consultant requests changes to a software component, claiming that it is not meeting
market requirements.
What should the project manager do?
A senior manager attends one of the project review meetings and expresses concern that the project will not meet the quality standards. What should the project manager do?
A project manager is leading a hybrid project funded by a time and materials (T&M) agreement. The project was completed, and the client
accepted the delivery of the product. One week later, the client asked the project manager to fix two defects they found in the product. The project
manager responded with an estimate of time and money and asked the client to confirm this. The client disagreed and insisted that the work
should be done for free because it is a defect in the product.
What should the project manager have done to prevent this?
A client from the travel and hospitality industry is building software for an ongoing project. The project sponsor and key project stakeholders ask to add four new functionalities to the upcoming sprint.
What should the product owner do next?
A government procurement team has been running a vendor selection process for more than 1 year, going beyond the originally planned 6 months due to a variety of factors. Two vendors have submitted proposals that were evaluated. The project manager asked for an estimated completion date 4 weeks ago, but it was not provided.
What should the project manager do?
In a project, one team member has been asking for directions and what actions to take on many tasks. As a result, the team member has performed slowly in project delivery.
What should the project manager do to help this team member?
In a fixed-budget project, the team has received a prioritized list of requirements and has nearly completed the first iteration. The CEO has decided to redirect the team to focus on creating a presentation for their upcoming technology summit. The CEO is not flexible about this request.
Which two actions should the project manager take? (Choose 2)
A project lead is working on an agile project to build the team's vision, including the decision-making process. It was decided that the team will
vote on items, and if 90% of the team agrees on a decision, then it will be carried forward. At the very first technical design meeting, the team
makes a decision that the project lead strongly disagrees with.
How should the project lead proceed?
During a final investment decision meeting, all of the stakeholders were aligned on the project benefits, proposed budget, and schedule. Before final approval was given, the executive requested an aspirational target for the project team to obtain an enhanced benefit from the project.
What should the project manager do in this situation?
A credit collection company is implementing new software to assist customer service agents when calling clients for payments. The software will benefit the company by freeing up staff to work on other projects. Several business areas want to take advantage of this benefit.
What should the project manager do?
A customer is concerned about the time required to complete a project and is asking the project team to reduce the number of iterations required to complete the product. Which approach should the project manager take?
A project is about to start with a global project team. Travel is not a viable option for project team members, so most will participate virtually.
What should the project manager do to engage the team?
A project team's performance is being impacted by impeding internal procedures that are affecting the progress of activities and team autonomy. What should the project
manager do first to address this situation?
During a regular project progress meeting, the CEO informed the project manager that a major stakeholder has been unaware of recent developments on the project. The
project manager is sure that the stakeholder was duly identified and classified in the stakeholder register.
Which project document should the project manager review in order to determine the reason for this issue?
A team member has experienced personal conflicts on past projects, making them nervous about working on the current project. The project
manager knows this team member could add value to the project.
What should the project manager do to get the most value from this team member?
The project sponsor reports that a key stakeholder is complaining about performance differences in the metrics reported by the project manager,
which gives the impression that the project is out of control. The project manager has been providing the project's status according to the agreedupon communications management plan. This key stakeholder, however, seldom attends the status report meetings.
What should the project manager do first to address this situation?
The change control board (CCB) has approved a change request to add a new component within a product. The operations manager discovers the change after its approval and complains that the implementation of the change will cause significant disruption to the production line.
What should the project manager do first?
A project management office (PMO) director finds that the project managers leading software development projects are not consistently seeking approval from other division leaders in cybersecurity and operations before deploying code into production. The PMO director asks the project manager to develop a solution for this issue.
What should the project manager do to fix this problem?
A project manager is managing a project with team members who are working all over the globe. The project manager notices that each team
member's deliverables do not meet the requirements.
What should the project manager do first?
When trying to track project benefits, a project manager realizes that some key performance indicators (KPIs) are not yet defined. What should the project manager do?
A website application project is underway and the agile team has reached a stable velocity. After eight iterations, they complete 20 story points per sprint. The project lead and team plan to maintain the same velocity for the next 2 months. After this period, the team completed 100 story points. The project sponsor asks for the project status.
How should the project lead respond?
An agile project manager notices that one of the team members is developing extensive knowledge in a specific matter. Other team members are
likely to require this knowledge in the future.
What should the agile project manager do?
A major public-transportation construction project is aimed at significantly reducing emissions. The project has been severely delayed due to noncompliance with environmental codes and bylaws.
What should the project manager have done to prevent this?
A project manager is leading a project that needs to be deployed quickly to the market. An influential stakeholder does not believe that the project management processes bring business value.
What can the project manager do to gain the support of the stakeholder?
A laboratory is launching a new product, defined to be executed in eight iterations with a fixed release date. At the beginning of the second
iteration, the project manager realizes that a significant regulatory feature is missing in the project backlog.
What should the project manager do?
A project manager has been assigned to deliver a challenging project on time and within budget. The project manager needs to empower the team members by removing organizational impediments and facilitating collaboration.
What should the project manager do to lead the project?
An organization is transitioning to agile delivery, and a new team has been assembled. A project is not going well because the variation of the team velocity is very high and every sprint delivers less than committed. A new project lead with a strong technical background has been assigned to the project.
What should the project lead do?
A project is ending its fifth out of six iterations. During the iteration review, a customer adds a new regulatory feature that exceeds the capacity of the remaining iteration.
What should the project lead do?
There is frequent conflict between two project team members working on a project. This has caused a negative impact on the project.
How should the project manager handle this situation?
In the daily check-in meeting, a team member informs the project team that the licenses for one of the components that will be used will expire in
a couple of months. The licensing cost is significant.
What should the project manager do next?
Anew engineer was assigned to a project. Although the engineer has adequate skills for the job, they always wait for authorization from the
project manager before acting.
What should the project manager do?
While a project manager is trying to build the first baseline for a project, a change request is being sent from one of the functional managers. What should the project manager do?
A project manager for an agile project is concerned that the team has been losing momentum over the last iterations. Which two tools should the project manager use to
analyze team performance? (Choose two)
A project manager is planning a project with multiple work packages. Each work package has its own defined scope, but funding will be at the project level.
How should the project manager determine if the allocated resource budget is sufficient to cover the resource costs of the project?
During a project's execution phase, two team members are having conflicts with other team members within the team on technical and interpersonal levels. Which two actions should the project manager take first to address this conflict? (Choose two)
A company is implementing a growth strategy by constructing a new production facility, which will soon move into the operation phase. Although a governance policy was already in place, the company must comply with new financial regulations that have been recently implemented. Compliance with the regulations will cause a major change
in project scope.
How should the project manager respond to this requirement?
In a daily standup meeting, a developer indicates that a backlog item will not be delivered because they need to take an unexpected leave for the next couple of days. The backlog item is a prerequisite for a feature expected by users in the next sprint review.
What should the project lead do?
A construction company is executing a building contract that includes firm milestones for replacing certain components of the building. During execution, the client complains that the new components do not meet the requirements.
What should the project manager have done to prevent this from happening?
A project charter has been approved and the project manager has been assigned to the project. The project manager is currently working with the project team to subdivide the project work packages.
What is the project manager doing?
A junior project manager was recently hired to lead a complex project scheduled to kick off in 2 weeks. The junior project manager was introduced to another project
manager for mentoring.
Which two benefits will the junior project manager realize by being assigned to a mentor? (Choose two)
An unforeseen event has shut down public works projects for 4 weeks. Activities on the critical path will fall behind based on the project schedule.
What should the project manager do?
An agile team is developing a new content management system. Some of the team members are struggling to deliver certain features since they have never worked on this type of solution.
What should the project manager do?
A project manager is leading a project that is at 90% completion. One of the key stakeholders requests a certification program to be included as part of the project. Another stakeholder disagrees and informs the project team that there should be no change to the project management plan since the project is nearing completion.
What should the project manager do?
A company has undertaken a large transformation project in preparation for the changing economy. During the planning of the transformation project, the key resource from human resources (HR) refuses to approve the proposed project plan.
What should the project manager do to gain an understanding of the cause for the resource's refusal?
A project manager is working on a product development project. When the product is delivered, there are major issues that require rework and
delay new feature development.
Which action should the project manager take to resolve the quality issues?
A project manager has recently moved to an organization to lead a key project. The project manager notices that team performance is below the target, and the tasks assigned are not delivered on time. Team commitment is also not as appropriate as it should be.
What should the project manager do?
A new development project is about to start, and the project manager knows that a high-profile customer makes very specific and frequent requests in all sprints. This project will demand contract coordination with third parties, and the project manager must find a better way to manage customer and partner expectations.
What strategy should the project manager use?
During project execution, one of the project tasks is to create an important document for a service vendor. The project manager assigns a senior engineer to clearly detail
the service instructions to avoid any redo loops. Two days after the service information document was sent, the service vendor has doubts and needs more clarity on the task. This redo loop will probably cause a delay of one or more days.
What should the project manager do next?
An agile team is facing a challenge with the quality of its deliverables. Every time a feature is promoted to production, many defects arise, preventing the customers from properly using the solution.
What should the project manager do to avoid this situation in the future?
A project manager was recently assigned to a project that is in the execution phase and is experiencing roadblocks. During a review of the
processes and procedures, the project manager notices similarities to a previous project that experienced similar roadblocks. The project manager
reviews the task schedule and finds that certain tasks are well behind expectations. In speaking with the project team, the project manager
confirms that the team is following the processes exactly.
What should the project manager do?
A project manager has been authorized to begin a project and realizes that an effective high-performing team is needed to finish the project successfully. What should the project manager do next?
During the execution phase of a project, a project manager notices that the project team is not motivated and performance is decreasing. The decision is made to invest in financial rewards for all of the Key team members. After the rewards are distributed, the team is still underperforming.
What should the project manager have done to avoid this situation?
A team member has very strong technical skills and is interested in a leadership role. A leadership position opens up outside of the team in the organization. The project manager has observed that the team member has a major gap in communicating in a professional manner.
What should the project manager do?
A key team member informs the project manager that they have been accepted to a master’s degree program. The team member explains that the first semester of the master's program will coincide with the last phase of the project.
What should the project manager do?
A project manager is working directly with a vice president who is also the project sponsor. The project is an organizational transformation for a company that primarily works on predictive projects. The project manager has been asked to use a hybrid approach to deliver before a defined date by using sprints.
What should the project manager do first?
A risk was identified at the beginning of a project, and a response plan was established. Unforeseen consequences resulted in a higher level of
risk. The project manager has an idea that could address the new risk in an efficient way, but the response is different from the original risk
mitigation plan.
What should the project manager do?
During a team meeting, the new agile project manager becomes aware that there are many complaints from the customer regarding project stability and other critical issues.
A team member states that the deliverables were developed by experienced employees who confirmed that the project was stable.
How should the new project manager address these concerns?
A senior employee with experience relevant to a highly complex project is seeking a promotion to be able to join the project. The employee has made a recommendation regarding the project. The project charter was recently approved.
How should the project manager address the employee's request?
During a project's initiation phase a lessons learned sharing session was held with the team from another project Low construction productivity was discussed as a potential delay to project completion
What should the project manager do next?
A team member in an agile project informs the project manager they might not be able to finish an assigned task on time, which could generate an obstacle for the rest of
the team. What should the project manager do?
A project manager works in an organization that embraces using different project approaches. The project manager's current project uses a
predictive approach with clear requirements. A few months following the kickoff, the project manager notices that the virtual development teams
are not communicating enough, and coordination is becoming an issue. The teams are not aligned on the tasks being done or the current
impediments.
What should the project manager do?
During the daily standup meeting that is assessing progress against the current sprint, a team member reports some delays due to a component
managed by an external vendor. How should the project manager address the team member's concern?
An agile project team received an assignment to develop an industrial system that interfaces with robots. The project team does not have any previous experience
performing this type of work. Team members are interested in acquiring such expertise but it may result in a project delay.
How should this situation be handled?
During execution of an agile project, a project manager realizes the budget is almost completely used, but the project is not close to being completed. What should the project manager do to address this concern?
In a project, one core team member tends to do all the work and ensures all tasks are completed. This core team member is soon leaving the project, which may make the project vulnerable.
What should the project manager do?
In an agile project, some stakeholders are asking to have a meeting with the team every 2 weeks in order to understand project progress. What
should the project lead do next?
In a marine construction project, the project manager is informed by the marine authority that the work permit will not be issued until certain environmental reinforcement work has been completed. After reviewing the project management plan, the reinforcement work is not included in the project scope.
What should the project manager do?
A project manager is assigned to a project to develop a mobile app. The sponsor explains that the application should do better than their closest competitor's app. The sponsor's expectation is that the team can be put together and start work immediately.
What should the project manager do?
A prefeasibility study for a new renewable energy project is nearing approval. To ensure that the project time lines are maintained, activities associated with the feasibility study must continue while the prefeasibility study is being approved.
How should the project manager proceed?
In a highly politicized organizational environment, the stakeholders are driven by their own operational or business goals, which results in
conflicting interests regarding the project. What should the project manager do to steer the stakeholders toward the collective project goal?
A product owner is invited to a sprint review meeting. At the end of the review, the product owner says that the increment is ready to be delivered to the customer.
What conclusion should the project manager come to with regard to the product owner's statement?
A project team member does not submit the project status report on time. The team member is frustrated about being required to complete the report. The team member believes that the report does not reflect the reality of the project, has too many pages, and will not be read by stakeholders.
What should the project manager do?
A few new team members working on a public housing project are unfamiliar with the system. They do not understand how to evaluate residents applying for a subsidy to build a house, including the rules and criteria for applicant approval.
What should the project manager do?
A project manager has recently taken over a project and notices that a client team member often halts progress due to a lack of understanding of some project elements.
The former project manager gave the new project manager a complete list of people to communicate with, and this client team member is not on it.
What should the project manager do?
An agile team wants to maximize the work delivered for the upcoming project that involves considerable product complexity. What should the
project manager do to help improve the team's collaboration approach?
The testing backlog for a hybrid project has increased significantly and is becoming a bottleneck. The team has researched a tool that could
resolve the bottleneck, and the project manager has been informed.
What should the project manager do next?
A project manager has taken over a project that has been without a project manager for the last couple of weeks. The team is feeling lost and there are a few team
members who are confused about the next steps and the final outcome of the project.
What should the new project manager do?
The current incremental revenue expected by a project deliverable is not fulfilling the business case requirement The deliverable was already closed and handed over to the operations team
Which two actions should the project manager take? (Choose two)
A project interfaces with other projects that are in the same portfolio but are being developed in international locations. One of the international projects has suggested a tactical change that needs to be implemented in this project.
What should the project manager do next ?
A project manager is managing an agile project that is part of a program with many interconnected projects. Dependency management is fundamental because there will be many milestones for different projects that are dependent upon each other during the program duration.
What should the project manager do?
A project manager is managing a complex project with a high number of artifacts. Some of the stakeholders are having issues accessing the artifacts. How should the project manager address this situation?
A project manager is working with several junior engineers on a project. The project manager noticed that when the junior engineers are asked questions, they defer te more senior team members on the team for answers. Having worked with the junior engineers on another project, the project manager knows they are capable of making these minor decisions correctly.
This uncertainty from the junior engineers is now slowing progress.
‘What should the project manager do?
A project manager is working for an organization in country A and has been tasked with opening the first brick-and-mortar store in country B. The sponsor has identified the city for the store and wants to minimize any potential issues with the local government.
Which action should the project manager take to address the sponsor's request?
A project team member informs the project manager that a stakeholder is contacting the team member to request status updates. The team member is being distracted by these repeated requests, which are interfering with the completion of assigned tasks.
What should the project manager do?
A newly formed project team includes team members who have been working in the company for a long time as well as team members who are new to the company. The
project team members discovered that there is a gap in communication between these two groups, and they are finding it hard to collaborate with one another.
What should the project manager do?
A project is designed to provide local community members with health facilities that will support improved sanitation practices. What should the project manager do to
ensure the community members are up to date on project progress?
A project manager collects various pieces of information and consolidates metrics in an agile project. The project manager finds that there is slack in the team in terms of productivity. The number of items sent to development per person has decreased by 10%, and the project manager used a root cause analysis (RCA) and discovered the reason is a lack of knowledge in one of the frameworks used for modeling.
What should the project manager do next?
A project manager implementing a hybrid project is dealing with multiple stakeholders in a rapidly changing business environment. How should the
project manager ensure that the needs of stakeholders are consistently met?
During the execution phase of a healthcare IT project, the project manager finds one stakeholder is very difficult to communicate with and obtain
feedback from on project deliverables. What should the project manager do?
A healthcare organization hired a new compliance specialist to ensure that the healthcare compliance needs are met. The feedback about the new compliance specialist
from the team was average.
What should the project manager do to help the new compliance specialist improve?
A project manager has been managing an agile project for 6 months. Over the last two iterations, the team velocity has decreased due to a new technology that was needed
for the product.
What should the project manager do to continue with the delivery plan and return to the expected velocity?
A project manager just completed the planning phase when a new stakeholder was assigned to the project. The deliverables were discussed with the customer, but the new stakeholder is still concerned about the benefits of two of the deliverables.
What should the project manager do next to address this stakeholder’s concerns?
A multimillion-dollar project has started and is in the execution phase. A local regulatory authority has just announced changes to the requirements that will need to be implemented in 6 months, prior to completing the project execution phase.
What should the project manager do next?
A product owner has added new high-priority work to the backlog, A project manager is working with a dedicated agile team that does not specialize in this specific area of work. The team reviewed the work and wants to accept it but acknowledges it may not have the same level of efficiency as another team having specialization in this area.
What should the project manager do In this scenario?
A newly assigned project manager is reviewing the project management plan and realizes that the project is running behind schedule. What should the new project manager
do to address this situation?
A project manager is assigned to a multiyear enterprise resource planning (ERP) solution project. During planning, the business sponsor emphasizes the importance of demonstrating value along the way, while maintaining the integrity of the final product.
How should the project manager establish the delivery model for this project?
A sales manager submitted a new feature request to the product owner, and the request was added to the product backlog. During the sprint planning meeting, the team struggles over which algorithm is the most efficient one to use. The team thinks that some development work is needed to decide.
What should the project manager do?
An agile project team is working on an infrastructure product to be delivered incrementally over several iterations. Midway through the third iteration, the whole company is
informed that the operating systems supported by the infrastructure will be terminated in the upcoming quarter. Several thousand machines will be impacted by this change.
What should the project manager do first?
A learn member has a sudden emergency that may last for several days. There are no other team members who can cover their tasks and job duties. What should the project manager do to address this concern?
A project manager has been assigned to a new project that is similar to a project that was closed last year. There is no schedule baseline, but the project manager received the activity list and wants to prepare a reasonable schedule.
What should the project manager do?
A project manager is working on an agile project. The organization decided to implement the Scrum framework. The project manager organized a workshop to explain the differences between traditional project artifacts and the Scrum approach. The most frequent question raised is what artifact will replace the project schedule.
What should be me project manager's response?
An organization is transitioning to agile. The project manager is discussing how to manage risks with the development team in light of the transition for a particular project.
The team estimates the risk level as low.
What should the project manager do?
A project is about to start. The project manager has found that the client does not have an appropriate knowledge management system and does
not have a requirement for it.
What should the project manager do?
A technology project is delivering new functionality on a new platform. Several team resources are starting to train their teams, but they are asking questions about the training that the project will provide.
What should the project manager's first action be?
A project manager is reviewing the lessons learned for an historical project. The review identifies that the client's engineer was adamant that they review all changes, even those not identified in the contract.
How should the project manager deal with this when planning the project?
A project manager is working in a company that has several global offices. During resource planning for a new project, the project manager realizes that the company requires projects to include team members from different continents.
What should the project manager do to ensure a successful project execution?
During the last iteration of a hybrid project, one of the key members of the team wants to leave the project. What should the project manager do to address this concern?
Within a project, senior management is requesting project information so they can analyze the data to make project decisions. What information
should the project manager provide so that senior management can get a broader view of the project?
A project manager determines that a critical path activity is going to be delayed. The team proposes a fallback plan that could get the project back on track; however, the plan would require an additional cost to an already tight budget.
What should the project manager do?
A project manager is leading the development of a mobile banking application using a hybrid approach. The team has been holding daily standup meetings each workday
morning. Due to an unexpected issue, 50% of the team has to work from home. The bank's management directed the team not to have in-person daily standups. Various team members are complaining about this, stating that there is a lack of information sharing among the team
What should the project manager do?
While managing a project using a hybrid approach, the project manager realizes that there is a high level of rework due to quality issues. Because
of that, each feature is taking longer than initially estimated.
What should the project manager do to address the issue?
An iteration is almost finished, but the team is struggling to complete the stories that require more time. What should the project manager do first?
A project manager who takes over halfway through a project determines that the cost performance index (CPI) is 0.65. A detailed audit identifies that the project cost was analogously estimated, and the audit team thinks that something was missing in the way the estimates were done.
What should have been done to avoid this problem?
A project manager holds meetings every Monday to review the team members' progress. The project sponsor is insisting on daily updates to ensure improved delivery on products developed by all of the teams, including this one. Some learn members indicate they are on a very light time line and would attend me Monday meeting, but not the daily update meetings.
What should the project manager do to ensure all team members participate in daily meetings?
A project manager is assigned to a project related to taxes, which will be managed using an agile approach. By reviewing lessons learned from a
previous project, the project manager discovers that a key stakeholder is an expert on taxes and is willing to help.
How should the project manager leverage this information?
An IT company's office is closed abruptly due to a new government restriction. All employees are now working remotely. Project team A has a
critical project delivery due in 2 weeks. The project manager, apprehensive about this sudden change, instantly emails the customer explaining
that the project delivery will be delayed. The customer is unhappy with this and has escalated the issue to senior management.
What should the project manager have done differently?
A construction project for a nuclear power plant will reduce the region's energy dependence on external electricity supplies. The project manager has received support for
the project from several leaders in the region. However, some people from the government want to stop this project to focus on developing renewable energy sources.
Which stakeholders should the project manager include in the stakeholder engagement plan?
A newly commissioned project has had trouble recruiting team members because the turnover rate is high. The human resource (HR) manager
has conducted several exit interviews. Many team members have expressed that the project manager has inadequate relationship management
competencies. The project manager explains that the exiting team members were lazy.
What should the project manager do to prevent this high turnover rate from continuing?
A project manager is working on a project to build a manufacturing complex. The project will run in three different phases: engineering, procurement, and construction. The
procurement phase is in the initiation stage. The project sponsor wants to pursue the project phases as they have been planned, but also wants to accommodate and adjust to new data, input from the customer, and changes during the various phases as the project progresses.
How should the project manager approach this project?
A project manager is leading a project that will be delivered using a Scrum framework. The organization has an innovative project management office (PMO) that fully supports agile and also has a very friendly procurement team. A new vendor needs to be engaged to provide more developers for a new reporting platform.
What should the project manager do?
During user acceptance testing (UAT), a manager declined a core application functionality that was originally requested by a subject matter expert (SME). Due to the manager's influence, the project team is concerned about the overall impact to the project.
What should the project manager have done?
A project manager is working in a regulated industry. The minimum viable product (MVP) for the launch has been defined. The project manager learns that the regulatory body requires a prototype for inspection before the product can be launched; however, the prototype is not part of the MVP definition.
What should the project manager do next?
A project manager is working on a project with three virtual teams. Team A is in a different time zone than teams B and C. The project was going
well, but recently team A has started feeling left out. Information reaches team A late or is sometimes missed, and teams B and C give preference
to each other's problems over team A. The project manager has already set project guidelines, but realizes they need to be improved.
Which two things should the project manager do to help the teams collaborate better? (Choose two)
A project manager was notified about a new regulatory requirement that could impact the project schedule.
What should the project manager do first?
A company is transitioning from using a predictive approach to using an agile framework on a project. The project sponsor is concerned about the level of uncertainty and how to determine the time and budget required to complete the scope.
What should the project manager do to address this situation?
As part of planning activities for a new project, the project manager must develop a budget that encompasses the full project scope. What should the project manager do to build the project budget?
During a discovery phase, a project manager coordinated a brainstorming event to determine the best strategy to meet the product release date. After the project overview,
the subject matter expert (SME) remained quiet during the call.
What should the project manager do next?
A project team has difficulty understanding the relationship between functional requirements and their associated benefit to the business stakeholders.
How should the project manager improve the team's understanding?
An agile team is struggling to successfully deliver what they have committed. During the daily status meetings, the project manager notices that the most senior engineer is doing all of the talking, leaving little time for the other members to share their status. The team's performance is not good, and some team members want to leave the team.
How should the project manager approach this situation?
A project manager received several complaints from different project team members related to an unnecessary additional step the functional lead implemented as a preference. The project team members' work has been affected by this and they have missed a few deadlines.
What should the project manager do to address this concern?
A project manager has taken over a project and realizes a number of the suppliers responsible for the delivery have not done an implementation as complex and large as this project. The project manager reviews the risk log and logs this as a risk. Three months later, two suppliers have missed key milestone dates and delivered substandard work.
What should the project manager do?
A functional team member often becomes disruptive during status meetings and attempts to derail progress with the key stakeholders. This team member often discusses why the project will not be successful.
What should the project manager do?
A project manager is facilitating meetings with a diverse team, considering that the team members come from different cultures and have different backgrounds. What should the project manager do to facilitate effective communication?
During the initial stage of a project, the team estimated activities for the next iteration in story points. It was agreed that each story point would be assumed to be equal to one day of effort during project execution. There are some activities estimated as two story points and others estimated as 100 story points.
What should the project manager ask the team to do next?
An investment company is interested in unifying direction and control criteria in one of its principal projects. The project manager was advised to enforce the main framework of this initiative.
What should the project manager do first?
A project manager is reviewing the team's Kanban board for an iteration with 16 tasks in progress. All the tasks are equally sized with an estimate of 8 man-hours of effort needed to complete each task. The team is made up of five cross-functional members. The normal working calendar is 8 hours per day; however, two of the team members will only work at 50% capacity. The project manager has a maximum of one week to deliver these tasks in progress due to government regulations.
Will the project manager meet this objective?
A project manager is assigned to a research project. The project team has been selected and has worked together on other projects. Based on the project documentation, team members seem to be working at their own pace and have had little interaction with the project manager.
What should the project manager do to have a high-performing team?
A project manager is in the middle of executing the construction of a high-rise plaza when the government regulatory agency announces an increase in the price of fuel. The project still has seven months left on the schedule.
What should the project manager do first?
During a project planning meeting, a product manager and team are finalizing the project deliverables and notice that a key feature has a dependency from another team. A team member suggests removing the feature from the scope.
What should the project manager do?
To limit the amount of time and cost of using a contract programming firm, a product manager announces that the developers will not be paid for unrequested embellishments to the product. What should the development team and scrum master do to ensure they are paid for all their work?
A project team has obtained additional team members from different time zones. As a result, there are full-day delays in the work being completed because there are questions from team members from opposite time zones.
What should the project lead do?
An agile project is completing its second sprint and products are being finished. However, two groups with different levels of expertise disagree on the backlog priority.
What should the project manager do first to resolve this dispute?
A project team has not been meeting its deliverables because they are not receiving adequate resources to do their job. What should the project manager do for the team to meet the upcoming deliverables?
A project manager has been assigned a project team with members in two different locations. The project manager noticed that the productivity of a senior team member in the other location is much lower than the local junior team members.
What should the project manager do to address the issue?
The project team is conducting iteration planning and having difficulty evaluating a new technology that will be used in this iteration. What should the project lead do?
Customers are concerned about the quality of an interim software system for a project. The quality control team has approved the software, but the customers are complaining that some functions do not comply with the requirements.
What should the project manager do to prevent this from happening again?
A project lead with a strong technical background oversees a project using agile delivery. The product owner asked the project lead to assist with ensuring the benefits of functionality that are built in the sprint are tracked.
What should the project lead advise?
During a business review meeting, a key stakeholder raised a concern on the quality of deliverables and has now escalated the concern.
What should the project manager do first?
A project manager is leading a project with a team that is comprised of both experienced and inexperienced team members. What should the project manager do to ensure an effective project team?
Due to an anticipated expansion, a company procured new technology. The project team responsible for using this technology does not have experience with it.
What should the project manager do?
A project manager has just been assigned a major, ongoing project. The project team is not working in harmony and their performance is decreasing. Some team members are autocratic in their approach whereas others are in avoidance mode.
How should the project manager proceed?
A product owner is complaining about the team's performance. The developers are highly skilled, and most of the issues were caused by dependencies. The developers provide a formal status report every day, but it is clear that the other team members are not satisfied with this.
What should the project lead do?
A project team is struggling to meet the project deadline due to a reoccurring conflict between two team members. What should the project manager do?
A project sponsor is replaced during a hybrid project closure. The new project sponsor wants to change all of the project documentation to reflect a fully predictive approach.
What should the project manager do next?
A project is in the execution phase and there are disagreements between two key stakeholders about the project's scope. One stakeholder is adamant about expanding the scope and the other stakeholder is content with the current arrangement.
What should the project manager do?
A project manager is leading a team and wants each team member to produce their deliverables and be held accountable for the work product. What should the project manager do first?
A project team is defining the ground rules during their first meeting as a team. During this session, only a few of the team members suggested and approved the ground rules while most remained silent. As a result, the team's ground rules favor those few team members.
What should the project manager do?
A team is performing above expectations, and the sponsor wants to expand the project scope to benefit the organization. However, there are only a few team members with the needed leadership experience.
What should the project manager do?
An organization is undergoing an agile transformation and migrating most of its projects from a predictive approach. The CFO expressed a concern that predictability on both costs and scope will be lost with the new agile approach.
What should the project manager do?
A team member on an important company project mistakenly caused significant cost overruns. The sponsor informed the project manager and expects the project manager to take action within 1 week. This team member has always been an outstanding performer.
What should the project manager do first to address the sponsor's concerns?
A project team is working on a critical release and the customer wants this feature to be made available as early as possible. The business owner suggests an enhancement during the product demo.
How should the project manager address this request?
A company is experiencing a high rate of rejected project deliverables. The project manager is requested to suggest a solution to improve quality.
What should the project manager suggest?
During a risk review meeting early in a project, the project team flags the possibility that a key team member might be away during the implementation of a key work package. Unfortunately, this team member is currently the only resource with the knowledge to perform this work, although it is possible someone else could do it with training.
What should the project manager do?
A government approved the construction of a river dam to enable year-round farming in a community. At the project kickoff meeting, a key stakeholder in the community disagrees with the location of the dam.
What should the project manager do first?
A newly assigned team member immediately begins questioning operating procedures. This new team member wants the team to follow operating procedures that the team member had used previously. During assignments, the new team member begins using some of those processes and procedures and suggests these practices to other team members.
What action should the project manager take?
During a contract renewal meeting, an organization's commercial team and the customer are disagreeing and negotiations are failing. What should the project manager do to reach an agreement that will satisfy all parties?
A project manager is managing a project with a cost performance index (CPI) of 1.05 that is trending downward. To maintain on-time completion, the scrum master needs to add 30 additional team members in the next month to enable more sprints. The project manager is concerned because the schedule performance index (SPI) is 1.0.
What is the first step the project manager should take?
A project manager's project relies on services from a department that has a new leader. Since the new leader was appointed, the services from their department have been slow which threatens the project's delivery deadline.
What should the project manager do?
A project manager is creating the quality management plan for deliverables with very precise requirements. The project manager is uncertain about how to create quality standards so the suppliers can show conformity when delivering the product.
Which two actions should the project manager take first? (Choose 2)
A project manager found a repeated defect in a junior developer's code. The code is due in 2 days and a severe fine will be incurred if it is not fixed by then. The project manager wants to reassign the assignment to a more senior developer, but the junior developer is strongly opposed to the reassignment.
What should the project manager do?
A project team member who has the expert knowledge necessary for the project is often absent from meetings. The team member sends a message to the project manager questioning them about the rationale behind some decisions made on the project.
How should the project manager handle the situation?
An organization is implementing a solar power system at its production plant. During the execution phase, one of the key stakeholders noticed and communicated that authorities are developing solar power regulation, which might impact the overall feasibility of the project.
What should the project manager do first?
A project manager is working on a software development project. Software development will be carried out through a partnership with a vendor based on a list of initial requirements not yet completely defined.
What type of contract and project approach should the project manager consider?
A project manager has developed a communications management plan. A junior team member asks why they are duplicating efforts by producing different versions of the same newsletter.
How should the project manager respond?
A project manager has an engineering team mostly comprised of new hires. The project manager has to carefully predict in which stage of the project they will need to spend most of their time to ensure the team is properly integrated and performing well.
In which stage of the project would the project manager need a greater effort to lead them?
A project manager is planning a project to build a research center with the installation of scientific equipment. Since the research topic is new and unfamiliar, the equipment required might change during project execution.
How should the project manager plan this project?
During a sprint planning, the development lead highlights the importance of working on technical debt tasks that are critical for the product performance. However, the tasks will consume most of the team's capacity and they will not be able to work on product feature development.
What should the project manager do?
During project execution, a key stakeholder approaches the project manager and questions the business value of the project. What should the project manager do?
A team member has escalated an issue to the project manager, stating that they have done their part of the job. Their concern is that there is still no response from the other party in the service level agreement (SLA). The team member is eager to find a resolution for the reported issue.
What should the project manager advise the team member to do to ensure that the project escalation mechanism is effective?
A project manager with agile experience is part of an organization that is transitioning to agile. The project manager was assigned to the first agile project by the project management office (PMO). The PMO manager asked the project manager if an existing governance from a previous project would be suitable to use in the current agile project.
How should the project manager respond?
A project is nearing the completion of a sprint when the product owner announces that a local regulator has banned part of the deliverable. What should the project manager do?
A project manager is facilitating an iteration retrospective. The iteration did not go well and the committed functionality was not delivered to users. The project involves a vendor team for the build and an internal quality assurance (QA) team. In the past, there were tensions between the vendor and the internal team.
What should the project manager do?
A project manager just took over a construction project which was already in its execution phase. Labor union representatives of the construction workers ask to revise the overtime per hour rate, as wage per hour have increased across the industry.
What should the project manager do first?
A team member mentions to the scrum master that the user stories are too long. The team member believes this may be the cause of the team's inability to deliver value for stakeholders.
What should the scrum master do?
Presented with flowcharts of the organization's operations, stakeholders are unfamiliar with several recorded processes, and others note that some recorded processes were discontinued. The project sponsor notices that the chart is several years old and wants an updated version immediately.
What should the project manager do?
During a sprint retrospective, the project manager notices that one of the team members does not achieve the sprint objectives on a regular basis. This team member is an experienced resource.
How should the project manager properly address this situation?
A project's planning process is finished, and all resources were budgeted for and approved by senior management. Just before the kickoff meeting, a member of the production department realizes that the plan does not meet the requirements for their area.
What should the project manager have done during the planning process?
In an organizational upper-level management meeting, the CEO shows interest in a project of which they were not previously aware. After the meeting, what should the project manager do to ensure the CEO's support?
The team's work assignments have been generically distributed. A new team member is performing slower than expected.
What should the project manager do?
A project team is not motivated and is producing the bare minimum. The team has no interest in keeping pace with the aggressive project schedule.
What should the project manager do first to get the team energized and performing efficiently?
A project manager works for an IT consulting firm that has submitted a bid during the request for proposal (RFP) process for a contract that focuses on data center migration and optimization. However, the consulting firm has little experience in data center optimization.
What should the project manager do?
A virtual project team has members located on four continents. The project director is concerned about the declining motivational levels of team members and feelings of noninclusion by other team members. The project director has tasked the project manager with finding a solution.
What should the project manager do?
A project manager is leading a highly visible project with a critical time constraint. Frequent scope changes have been well-managed with change control, but there have been misunderstandings among project team members.
What should the project manager do?
A Scrum team has information radiators but must also keep stakeholders aware of their progress. In addition, the project management office (PMO) has specific templates for status reporting to management. The project lead realizes that a variety of reporting will be needed to satisfy enterprise and stakeholder needs.
What should the project lead do?
Two project team members are having difficulty communicating updates and issues. One team member prefers telephone calls for any kind of urgency, whereas the other team member prefers email communication. This difference results in a lack of understanding between the team members and sometimes hinders timely communication.
What should the project manager do?
A project manager is preparing a large and complex international project. In order for the team to work well together in a virtual environment, the project manager needs to set up ground rules for good communication.
What should the project manager do first?
A transformation project that is composed of agile streams has come to an end.
How should the project manager collect the experience gained during this project?
A project manager who has been working on an ongoing volatile project is retiring. A new project manager is collaborating with the retiring project manager to ensure a smooth transition.
What should the new project manager first discuss, review, and clarify during the transition meetings?
A project is in the start-up phase of the project life cycle. The project team consists of 20 people from five different countries. The project team is scheduled to have quarterly face-to-face meetings. However, due to unforeseen circumstances, no face-to-face meetings can occur. The project manager is concerned that the team may not be able to fulfill their individual roles without face-to-face meetings.
What should the project manager do in this situation?
During a daily meeting of a challenging project, two team members started to argue on the preferred solution based on their assumptions. The situation prevented the progress to the next phase of development, which could impact the finish date of the project.
What should the project manager do next?
An experienced project manager is in a meeting with project key stakeholders when they are informed that a senior manager with extensive experience on similar projects will join the project steering committee. The project kick-off meeting is scheduled for the following week.
What should the project manager do next?
During the initial phase of a construction project, the team is confused about the safety requirements it needs to consider during implementation. The project manager recently met with the client to define the project scope. How should the project manager share this information?
It is taking several additional iterations for a project team to complete planned backlog items. The project manager notices that some features are not meeting the iteration-level definition and must be placed back into the backlog. What should the project manager do?
An organization is about to start a time-critical project and has decided to use an agile approach for the first time. However, stakeholders are worried they will not be able to verify project status because they believe their usual governance model will not work for an agile project. What should the project manager do?
A project manager has recently been appointed to lead a critical software development project in a hybrid environment. What should the project manager do first to understand the project quickly and manage the project effectively?
A project to develop an enterprise resource planning (ERP) system for a university is ongoing. The system should improve business processes through digitalization and elimination of human errors, and also provide end users with simplified and easily accessible services. What should the project manager do to ensure achievement of the intended business value?
A project to develop a new service is initiated by a telecommunications operator. The project management plan was developed, approved, and shared with respective stakeholders. What should the project manager do next?
Shipping problems are impacting the supply chain worldwide, and the project's primary vendor has indicated potential delays in supplying certain equipment that will be ordered later in the project. What should the project manager do with this information?
One of the main deliverables of a project is delayed due to a problem with a key provider. What should the project manager do?
After finishing the planning session for a new project, the team agrees that the project duration needs to be 12 months. However, the project sponsor asks to release the product before the end of the project. What should the project manager do first?
Three months after creating a project schedule, the scope of a project significantly changed, resulting in a schedule rebaselining. One month after rebaselining, the project is two weeks behind schedule with a cost performance index (CPI) of 0.93. What should the project manager do to help get the project back on schedule?
Near the closing stage, a project is delayed due to staff shortages. In order to meet the mandatory deadline, additional resources are necessary, but there is no additional budget. What should the project manager do first to obtain the funding to hire the needed resources?
A new project manager has been assigned to a recently approved project. The project has a multimillion-dollar budget and will require the purchase of expensive equipment. The project manager is aware that some purchase amounts require higher levels of approval. What should the project manager do to properly manage the purchase of equipment?
A project manager is leading the construction of a high-rise mall for a customer in an emerging competitive market. Some customers want to move in as soon as the ground floor is completed. What should the project manager do to deliver business value to the client?
A project to add metro stations is being executed, with seven out of eight stations currently in place. Suddenly, a notification from the local community is received demanding the project be stopped. What should the project manager do first?
The project team has reviewed the requirements and identified some concerns. The project sponsor has asked the team how they will handle each concern. What should the project manager do next?
A project manager is working on an agile project. The organization does not have experience with agile delivery. During business case development, the new product owner asks when project deliverables are considered complete. How should the project manager respond?
A project manager has been assigned to a new agile project with rapidly changing knowledge areas. How should the project manager manage knowledge transfers on this project?
A project manager notices a product owner has been unresponsive over the last few weeks. During one-on-one sessions, the product owner is unable to provide complete information, leading to rework of the project stories. What should the project manager do first?
A project team member finishes all assigned tasks in the middle of a sprint. The team member wants to plan tasks for the next sprint to deliver business value earlier. The team member has the abilities and knowledge to execute tasks not yet started by other team members in the current sprint. What should the project manager do?
A project manager is working on a large event and developing budgets for sign-off. The stakeholders and project sponsor are all working remotely using various tools to ensure that all documentation is tracked and handled discretely and appropriately. The primary stakeholder has missed several deadlines for the milestone sign-offs, resulting in the project manager being forced to find alternative suppliers for items, now at higher costs. When questioned regarding the delays, the stakeholder says the notifications hadn’t appeared in their email inbox. How should the project manager proceed?
A project team completed sprint planning, but at the end of the session the project lead receives a message from a stakeholder about a legislative change that requires a new validation rule in one backlog item committed for the sprint. What should the project lead do?
A project team member tells the project lead that expecting a similar delivery output for every day of the sprint is not realistic. The project lead reports this to the project management office (PMO). What should the project lead do?
A project manager is hired to work on a very large, complex project that requires the team to complete a significant number of specialized tasks. What strategy should the project manager incorporate to help organize, assign, and monitor these tasks?
A project manager has just started a new project for an organization that dislikes budget and schedule deviations. The project stakeholders are very engaged and want to ensure there is clear visibility of the project’s risks and progress. How should the project manager handle stakeholder expectations?
During the project planning phase, the customer explained the importance of delivering the project results proposed in the scope as soon as possible. What should the project manager do first to address this?
A project manager is leading a project with a risk management plan detailing strategy and actions if any identified risks become an issue. One of the identified risks becomes an issue, but the project manager believes the planned response may not be the best. What should the project manager do?
A project manager has been tasked with developing a project schedule with fully detailed requirements. The project manager reaches out to subject matter experts (SMEs) for their initial thoughts on task duration. The project manager is concerned when these estimates appear to differ significantly. What should the project manager do to help with the estimate development?
A product is facing performance issues that will significantly decrease the manufacturing yield expected, increasing the cost. This will be an issue as it will limit one of the high-margin contracted goals. Because it is a breakthrough development, the speed to market is key. What should the project manager do?
A project lead accepted an assignment for a project that is still in the feasibility study phase. There are many uncertainties about project specifications, including poor alignment among the project sponsors on the final targets of the project. Which approach should the project lead choose to deliver business value?
A project manager is assigned to lead a team comprised of business executives. After several roadmaps were denied by the sponsor, the project manager asks to be removed from the project. The sponsor urges the project manager to find a solution as the sponsoring organization requested their assignment. What should the project manager do?
A new stakeholder is unaware of the existence of the project a few weeks before the final deliverable and project completion. What should the project manager do first?
A project manager is presented with a roadmap that excludes most of their recommendations. The content source of the roadmap is an influential stakeholder who disagrees with the use of specific procedures and practices. The project sponsor deems the roadmap acceptable. Which two actions should the project manager take first? (Choose 2)
The execution stage of a construction project is beginning. There are many areas and phases to be built. The project team wants to review the relationships between the most important tasks to ensure that major items are executed properly during this stage. What project artifact should the project manager review with the team?
Two project managers are competing to assign a key subject matter expert (SME) to their concurrently scheduled projects. Work requiring constant physical presence means the SME can serve on only one project at a time. What should the project managers do first to facilitate allocation of the resource?
A project manager has recently been assigned to a construction project. The project has hundreds of stakeholders and three stages. The project manager recognizes that many steps have already been started, including risk identification. The project sponsor asks the project manager to rank the risks contained in the register. How should the project manager respond to the request?
A product owner asks a project manager for details about products that were added during the last iteration. What should the project manager do to gather this information and send it to the product owner?
A project management plan needs to be updated due to recent product requirements changes, but the latest version of the document is missing. What should the project manager do to prevent this from happening again?
After a project review meeting, a key stakeholder tells another stakeholder they do not trust the project status report. The second stakeholder approaches the project manager and mentions the conversation. What should the project manager do?
A project team is continually being asked by stakeholders to perform rework on their deliverables. The project manager discovers that this is due to poor initial quality. What should the project manager do?
A new project manager has been hired at a company that has suffered many project failures. The project manager has been tasked with delivering a software product for the company’s biggest customer. The customer has not been able to articulate how a major piece of functionality should work. The project manager wants to deliver value immediately. How should the project manager approach the software development life cycle with this customer?
A project manager has been assigned to a project. The project deadline has been established but, based on the number of stakeholders to engage and interview, it will be difficult to complete the project within the timeline. How should the project manager address this challenge?
An experienced project manager has recently joined a troubled project. The project is impacted by multiple delays caused by a vendor’s late delivery of new servers. Due to budget restrictions, the project manager cannot switch vendors, and the project must be completed within a maximum of 90 days as agreed. What should the project manager do?
A construction project is in its final stage when the owner of a private property where the pipeline is routed refuses to collaborate. The lack of collaboration causes a project delay, but the client insists that the project must be completed as per the contract. What should the project manager do next?
A project manager is leading a hybrid project. A project team member has not been delivering on time; as a result, the project is about to be delayed. What should the project manager do?
A key stakeholder asks the project manager to complete all deliverables sooner than the agreed-upon schedule. The project is halfway complete and currently has a schedule performance index (SPI) of 0.9 and a cost performance index (CPI) of 1. What should the project manager do first before committing to the stakeholder?
Five vendors are contributing to a project with an impending deadline. Two vendors are behind on their deliverables and rarely provide status updates. What should the project manager do?
A project manager is assigned to an IT project to deliver a new accounting system. Some managers at the company do not see the value of this project and say they will not use the new system. What two actions should the project manager take? (Choose 2)
A project is being planned with two hardware deliverables and one software deliverable that will be used to monitor the operation of the two hardware deliverables. When preparing the consolidated project schedule, what should be the top priority for the project manager?
A project is in its first of six iterations. The project team realizes that a key deliverable is dependent on the acquisition of a new device. The vendor is new to the organization and does not have a long history in the market. What should the project manager do first?
A project manager recently took over an ongoing project. Within a few weeks on the project, the project manager discovers that there are continuous change requests from different project end users. What is the probable cause for this?
A project manager is leading a project with a negative risk that has just become an issue. The risk was recorded and a response plan was set. However, a project team member proposes a response that differs from the response recorded in the risk management plan and believes it will be cheaper and equally effective. What should the project manager do?
During project implementation, a critical performance issue is identified by team members. What should the project manager do?
A project sponsor is transitioning their division to an agile environment and has emphasized that project team members and stakeholders should collaborate to achieve deliverables. On a few occasions, progress has been interrupted by one stakeholder who is unfamiliar with agile approaches. What should the project manager do first?
A project manager is assigned to a large complex project with cross-functional dependencies. The project enters a new phase requiring new stakeholders to be added with conflicting priorities. How should the project manager ensure successful engagement with the stakeholders?
Two days before the end of a sprint, a team member updates the team lead that they will not be able to complete their tasks for the sprint due to a technical difficulty. What should the agile team lead do?
In a fixed time and budget project, the customer wants development of a core component to be based on agile practices because the final scope has not yet been fully developed. The project manager is participating in contract development with the sales team and wants to ensure that development costs do not impact project profitability. Which two controls should the project manager incorporate into the contract to address development of the core component? (Choose 2)
During daily team coordination meetings, team members constantly ask which tasks they should focus on first. How should the project manager ensure the team is fully productive?
An agile team of specialized engineers has completed some tasks later than planned and with a lower quality than expected. The situation is limiting the value the team is creating for the business. What should the project manager do next?
A project is in its fourth iteration out of eight with a delivery performance of 95%. A project stakeholder asks the project manager about the status of a specific deliverable not visible in the status report. What should the project manager do?
A team identifies a critical set of tasks that have not been included in the Kanban board, and there is not enough budget for the work hours needed to complete the activities. What solution should the agile project manager implement?
An increment was delivered to the customer at the end of a sprint. The customer complains that the product does not meet the expected quality and will require some rework. What should the project manager do next?
A complex project is being developed in phases as per the original plan. Half of the systems have been handed over to the customer for operational use. There is no delay in the schedule. However, the customer is still not happy because some of the systems handed over are no longer useful due to changes in the environment. What should the project manager have done to avoid this?
During a status meeting, a project manager reported that a project is on track. However, the project sponsor thinks the project is behind schedule because a few tasks have already passed their planned finish dates but are still in progress. How should the project manager revise the report and demonstrate the project is on schedule?
A project team has deployed an email marketing campaign across different countries. In one country, the end users have been opting out of the campaign because they think the email is spam. What should the project manager do first?
A company started a project to create a new product that will be delivered in iterations. The artwork development plan included extensive consultation and validation before the build. The company changed the focus of the project to speed to market because one of their competitors announced the launch of a similar product. What should the project lead do?
During a blueprint review meeting, the finance department representative is not comfortable with a proposed solution that favors another department. As a result, document approval is delayed and impacts the project schedule. What should the project manager do?
A project manager is leading a contract for a new market that was awarded to their company. The client has the desire to jump-start the market with informal sector traders. What should the project manager do?
An organization that is running several simultaneous projects suddenly experiences a surge of resignations, leading to a lack of talent. Consequently, some of the projects have been missing key milestones. What should the project manager do to recover from the delays?
A project manager is leading a software development project with agile practices and has outsourced work to three well-qualified subcontractors. Over time, problems arise related to supply-chain management, and the project manager considers replacing the subcontractors with new suppliers. What should the project manager have done to avoid this problem?
A project sponsor is upset that a vital project might miss an agreed-upon delivery deadline. The sponsor asks the project manager to check whether the project team can do anything to deliver on time. What should the project manager do first?
During a sprint planning meeting, a project team analyzes the effort required to complete some of the tasks before aligning on a sprint commitment. The project team faces issues when trying to estimate the testing effort for the tasks. What should the project manager do first?
A project manager is leading a complex project. The team is being challenged with frequent, incremental, and uncontrolled changes to the project. What should the project manager do?
An ongoing project is facing a challenging situation where the customer is not satisfied. The team is new to agile development and frequently communicates with the customer and gives regular status reports. What should the project lead do to satisfy the customer?
A project manager is executing a project on time and on budget. Before a stage gate review, the project manager receives the regular business management report, but this time it indicates a negative impact on the project success factors. What should the project manager do?
A project manager is working on a multinational project with stakeholders from different regions. What should the project manager do first to ensure there is effective stakeholder collaboration?
A project manager is working on a project. A few months after the project has launched, the project manager starts receiving complaints from business unit managers about the lack of updated project information. What should the project manager do?
A project manager is in the beginning stages of delivering a project and is assessing and prioritizing identified risks. What should the project manager do next?
A project manager presents the project schedule to the customer, including the detailed phases for the whole project. The customer complains that the project timeline is longer than expected and does not want to wait until the end to see results. What should the project manager do first?
A project team has been tasked with delivering robotics to automate a manufacturing line. The technical teams are all in place and have the technical information needed to build and install the robots. What other factors should be considered when planning this project?
There are several dependent work streams in a project. Some project stakeholders feel that coordination among team members and progress visibility are lacking. What should the project manager do?
Which three of the following scenarios are impediments to which a scrum master should pay attention? (Choose three)
Early in the execution phase, a project manager discovers that recent changes in enterprise environmental factors (EEFs) will severely reduce the implementation cost and shorten the project schedule. How should the project manager address this situation?
A project manager is implementing a new software system Some department staff members are questioning the necessity of the change and feel the new system will impede their current processes
What should the project manager have done at the start of the project to prevent this resistance?
A company recently used desktop research for a feasibility study, which showed that the project is behind schedule The project team also has concerns about the impact of scope changes on the project schedule
What should the project manager do to keep the project on schedule while still meeting project objectives'?
A project team is experiencing delays in completing a task that turned out to be more complex than initially estimated. This is a critical task that could impact current iteration goals
What two options will help the team initially address this obstacle? (Choose two)
An agile project is in its sixth iteration out of 10 After the iteration review, the team receives feedback from the stakeholders that could result in a change in the product What two actions should the project manager take? (Choose two)
A project manager has been moved to a new division and is in charge of an existing project in an unfamiliar domain When attempting to gain an understanding of the risks for this agile project what is the primary tool the project manager should employ?
Some members of a project team are frustrated by a new team member who previously worked in a Scrum setting This new team member approaches members of the project team on a daily basis in what appears to be an attempt to engage in individual standup meetings
What should the project manager do?
A project manager is leading a large-scale project that involves 70 stakeholders The project manager has heard various comments and expectations from the customers, some of which are contradictory Consequently, some requirements are not clear.
What should the project manager do to build consensus regarding the requirements?
During project execution, the project manager notices that the work performance reports have deteriorated drastically in less than two weeks The project team in country A is complaining about delays resulting from holidays occurring in country B that have impacted their project team
How should the project manager handle this situation?
In analyzing a project for monthly status reporting, the project manager notices that the schedule performance index (SPI) is 0.75 and the cost performance index (CPI) is 1 25 The project manager must provide the first project status review soon and wants to emphasize that the project is under control
How should the project manager report the project status to key stakeholders?
A new agile team is forming and the project manager notices that the team is struggling in many areas The team is experiencing both the inability to meet iteration commitments and team member conflicts
What should the project manager do next?
An agile team is geographically separated across multiple continents, and the project manager of identifying the tools to manage the communication among the virtual teams Drag the appropriate tool on the left to each project task on the right
During the execution of a project the project manager notices that only one team member has one of the technical skills needed to build the product The project manager is afraid this might have a future impact on the quality and schedule because most of the upcoming activities will require at least three people with this specific skill.
What two actions should the project manager take to prevent the team from being unqualified? (Choose two)
A project sponsor commonly asks the project manager to skip project retrospectives due to time constraints However the project manager persists in running this critical ceremony by reducing the time for preparation and for discussion
What are two issues that these actions by the project manager could cause? (Choose two)
A marketing team is planning for a multiyear initiative that will include a lot of cross-functional stakeholders The project manager has been assigned and is now in the project planning phase
What item(s) should the project manager develop first?
The project sponsor recently requested that a vendor begins working toward adopting a hybrid approach. In response, the vendor hired a project manager experienced in agile for the project.
What does that project manager need to do to make the team work in a collaborative way?
A project manager meets with external stakeholders to explain the objectives and outline expectations for a new project. A key stakeholder appears to support the project, with the condition that other unrelated projects will receive financial support Due to cultural sensitivities the project manager is reluctant to be direct with the key stakeholder on this matter The project cannot proceed without the support of this stakeholder.
What should the project manager do?
During project execution, a conflict occurs between the project manager and one of the team members at every project team meeting The ongoing conflict is preventing tasks and deliverables from being completed The project manager contemplates changing their leadership style
What should the project manager do?
During the implementation phase of a construction project, a key supplier went bankrupt and cannot supply the contracted material. This issue could affect the project schedule What should the project manager do first?
An agile project is running its fifth iteration out of eight After the last iteration planning the team was informed that there is a new competitor in the market and it is necessary to move faster to ensure market share is not missed What should the project manager do?
To estimate the costs of a new project that is similar to a project that was implemented last year, the project manager meets with a group of experts from the previous project The group uses a three-point estimating technique The project manager submits the estimated budget to the project sponsor for approval The project sponsor, who is new to the company, is concerned because the budget exceeded their expectations
What should the project manager do?
Drag the communication event on the left to the mam subject discussed during the event on the right.
A key project stakeholder showed interest in the beginning of a complex agile project but has become less involved as the sprint has progressed due to additional responsibilities A few sprints later, the key stakeholder rejected a feature deliverable The team is reworking the rejected deliverable for the next sprint
What should the project manager have done to avoid this situation?
A project manager led the implementation of an electronic invoicing project that has just been completed. The financial manager communicated that the team discovered three invoices with errors.
Which two documents should the project manager update as soon as possible? (Choose two)
During the course of the project several obstacles are identified that are preventing the project from moving forward. What should the project manager do to remove the obstacles?
During the last sprint review the product owner stated that the product does not deliver any value The project manager believes that the product meets all the provided specifications
The team is confused by the product owner's statement
What should the project manager do when using a hybrid approach?
One of the main inputs required for a deliverable is missing due to a miscommunication between the vendor and project manager Because of the missed deliverable, the critical path of the project is extended
What should the project manager do next?
During the course of a project, the project manager wants to ensure that the work carried out and the product being created do not deviate from the prescribed business value.
What should the project manager pay special attention to in order to achieve this goal?
A project manager has team members around the world in many different time zones Project work frequently stalls because people in one office need to wait until another office is awake to have questions answered.
What should the project manager have done to avoid this?
During the implementation phase of a project, a new regulation affects the project, and a critical status meeting discussing the scope changes is required. The project manager discovers that a key stakeholder cannot attend the scheduled meeting
What should the project manager do?
The project velocity has recently slipped, and a decision was made to skip testing to increase the momentum and bong the project back on track What will the project manager need to focus on as a result of this decision?
The change control board (CCB) rejects a change request submitted by a subject matter expert (SME) The SME refuses to accept this rejection and does not want to continue the project without the change
What should the project manager have done to avoid this situation?
A project manager is struggling to figure out the performance of the project teams in an agile environment for the same scope of work, team A has calculated 100 story points and team B has calculated 125 story points
Which team is performing better?
During an iteration of a project, a planned activity becomes more complex. The work should be delivered in the shortest time possible
What approach should be used in this situation?
A project manager is working on a software development project. A team member complains that since the project tasks are very simple, there is no reason to perform quality control The project manager understands that removing the quality management plan from the project will also help to save money, which is important to the customer
What should the project manager do?
A company is changing their current business model The change requires implementing a complex project using multiple agile teams.
What three options should the project manager have the testing team adopt as testing mechanisms? (Choose three)
At the end of a project with multiple suppliers, the project manager is reviewing the closing process and finds that an unexpected financial balance is remaining What will help the project manager understand why this has occurred?
A new project has been kicked off following a planning session. The project is under direct oversight of an executive in the organization After a review meeting, the project manager overhears an executive request a dashboard from one of the team members to show the overall project status
What should the project manager do?
The rollout of a new finance system is in the execution phase. A number of issues have surfaced in the last month that are slowing the project down A new project sponsor has recently started with the company but has not had time to meet the project manager The project is at the point where the issues are significantly impacting delivery of the project
How should the project manager alert the new project sponsor about these concerns?
During the course of a project, the team develops negative group behaviors and becomes unmotivated and unproductive. What should the project manager do to improve the project team's performance?
A technical subject matter expert (SME) identifies an occurrence that should be captured in the project's lessons learned The SME asks the project manager to write, document and include it in the lessons learned register
What should the project manager do?
During the retrospective ceremony, the agile team is talking about the product owner’s expectations not being met What should the project manager have done at the beginning of the project?
A new project manager is planning an information security project for a company that resides in different countries. What is the first step the project manager should take to gather customer requirements?
A project manager invites the company CEO, sponsor, team members, and an external client representative to a meeting to review the project management plan. The project manager starts to present the budget but the CEO suddenly asks to end the meeting
What should the project manager have done to avoid this situation?
A company's project management office (PMO) is incorporating more adaptive technologies and has hired a new project manager with hybrid project management experience The team is slow in adopting the new methodology and has not been updating project artifacts in a timely manner.
Which action should the project manager take to improve the team's performance?
A project manager at a company is considering a high-performing junior member of the organization to be the new project manager for a current project. What should the project manager do to prepare for a recommendation to senior management?
After the second iteration of a component development project, the project team conducts a retrospective It shows that in the initial phase the project has failed to comply with a product functionality. The planning for this product has a predominantly predictive approach.
Which technique will help the project manager to accelerate the deliverable?
A project manager for a maintenance project has a contract that is renewed annually The project started 6 years ago After contract renewal this year the auditors reported that this version of the contract violates a new law that was passed last year
What has happened in this situation?
A project manager is assigned to a project in a company that is transitioning to agile Not all stakeholders believe in the project, and some stakeholders would like the entire project defined and planned out early in the project However the project sponsor needs a quick win to ensure the continuation of the project.
What approach should the project manager use?
During the implementation of a project the project team discovered a new opportunity After an internal review the project team agreed that the opportunity is outside of the project scope The project manager decided to update the risk register and escalate the opportunity to a higher level
What should the project manager do next with this opportunity?
The project manager has learned that the project sponsor is unhappy with the development of the project requirements In order to realign the project with the sponsor's expectations, what should the project manager do?
A team is currently working on a mobile app solution. During sprint execution, one of the developers requires clarification about the acceptance criteria for a particular task
What should the project manager do to obtain the information required by the developer?
A project team with members from many different countries is struggling to cooperate The project manager accepted these difficulties during the storming phase of team development, but the team has not moved to the next phase The project is beginning to fall behind schedule
What can the project manager do to move the team to the norming phase?
The sponsor is supportive in leveraging agile approaches The project manager is contemplating how to roll out the agile approach and gam buy-in from both project team members and stakeholders
What should the project manager do first?
During the execution phase of a healthcare IT project, stakeholders made a change request regarding user requirements There is no remaining budget available to cover that change request.
What should the project manager do next?
After completion of a project with specific users in various countries, the project manager's supervisor asks if the project users are satisfied with the way the project was run. What two actions should the project manager take? (Choose two)
A large project is affecting the neighborhood in which it is located The neighbors are not satisfied with the project and their resistance to the project may affect the project deadline
What two actions should the project manager take'? (Choose two)
A project manager has two projects that are being executed at the same time The duration of the critical project must be reduced, but the project manager does not have enough resources to achieve this goal In addition, the schedule does not have activities that can be overlapped
What should the project manager do?
The project charter was just approved and the project sponsor has given permission to proceed with the project The program manager has confirmed that one of the requested key resources is also needed on another project at the same time This will affect project delivery
What should the project manager do?
An agile project team is looking to develop quality standards for a project How should the project manager coach the team?
During the last sprint review, the mam stakeholder complained that the product was missing many features they had been expecting The project team argued that every increment met the acceptance criteria and was approved by the mam stakeholder The cost performance index (CPI) of the project is 1 15 and the schedule performance index (SPI) is 1.43
What should the project manager do?
The product owner decides to launch a product after a couple of releases knowing that the minimum viable product (MVP) lacks some features One of the key stakeholders the marketing vice president is not happy with the results and questioned the release decision.
What should the project manager do?
for a project has reported the potential for a delivery delay due to a technical issue with the sub-supplier To stay on schedule, the vendor proposed replacing the sub- supplier's component with a similar part that is different from the one that is stipulated in the project specifications.
What should the project manager do next?
A project has a very tight delivery schedule. The project is approaching the delivery date, and the project sponsor often sends the project manager alerts to avoid any schedule slippage . The project team has performed at an acceptable level until new, but the project manager wants to ensure that team’s performance level is performance is maintained until the end.
What action should the project manager take to motivate the project team's performance?
During an ongoing project a key resource asks the project manager about the project purpose and if it is aligned with the organization's strategy What should the project manager share with the key resource?
A research and development department is planning to develop a product that will introduce a new line of business for the organization What should the project manager do to increase the project's chances of success?
A project manager for a large multiyear industrial project has a project with diversified stakeholders from various geographical areas. Recently, the project manager encountered an issue with stakeholder engagement
Which two tools should the project manager use to determine the underlying reason for why engagement is not having the planned effect? (Choose two)
The project manager just started leading a project team from which the previous project manager resigned After a quick evaluation of the project it is apparent that team morale is low due to continuous disagreement about how to complete tasks. Tasks are taking longer than forecasted and the project is off schedule
What should the project manager do?
A new project manager learns the work assigned to the team has already been decomposed to its lowest level The project manager reviews the work and feels some additional useful information is missing
What should the project manager review?
A company starts implementing Scrum About halfway through the first sprint, communication issues develop Some project team members are not in sync with other team members
What is the cause for this communication gap?
A new regulation has been approved that will impact the deliverables in the fourth phase of the project The delivery is following an iterative approach and is currently completing the second phase.
What should the project manager do next?
The resource management plan is already done, and the team is located in different countries around the world Team members are in multiple time zones and they use different languages for communication The project manager needs to keep the team organized and avoid misunderstandings and miscommunication that may produce a negative impact to the project
What should the project manager do to reduce negative impacts to the project?
A company is implementing a new system The project manager has identified that it is best to complete this project using a mix of Scrum and Kanban methodologies The product owner is confused as to how to start delivering the functionalities required
How should the project manager assist the product owner?
A project manager is in a learn meeting and the project team requires a decision to be made about a new suggested timeline due to an impact from a potential scope change What should the project manager do?
During the course of a project, a junior team member approaches the project manager for some direction and advice on risk mitigation How should the project manager respond?
A project manager has been selected to deliver one of an organization's key flagship solutions Critical success factors include agility, market adaptation, and a quick response to market offerings
What is one of the key activities that the project manager should undertake to ensure company success?
A large corporation is transforming itself from a predictive to agile approach A project team with knowledge of agile practices is experiencing significant conflicts with the executives regarding the processes to be followed.
How should these conflicts be resolved?
In an industrial plant, the owner has decided to add more capacity to the plant by installing a new machine and updating the software used in production. This capacity enlargement will occur while the plant is still functioning and producing The software update will be accomplished using an agile approach in order to minimize risk The machine procurement, installation, and integration will be accomplished using predictive approaches
What types of communications will the project manager have to design into the schedule management plan to ensure the project will be on schedule'’
An agile project is 25% complete when the product owner changes The new product owner does not show interest in the project s success, and one of the sprints 901 delayed as the deliverable was not approved on time
What should the project manager have done to avoid this delay?
A telecommunications company is doing a national network rollout involving continuously changing technical requirements. To address the situation the company has recently adopted a hybrid project life cycle. During a retrospective some team members complain that me majority of me stones are ready to test but have not advanced because they are waiting for the project manager's approval.
What should the project manager do?
A project manager is assigned to a project related to taxes, which will be managed
using an agile approach. By reviewing lessons learned from a previous project, the project
manager discovers that a key stakeholder is an expert on taxes and is willing to help.
How should the project manager leverage this information?
A project manager works at an organization that is transitioning to agile The development team has recommended using a burndown chart to provide visibility on project progress to all stakeholders.
What should the project manager do to ensure effective communication throughout the project?
us graph describes the current performance of a protect in relation to cost and schedule. What should the project manager do to bring the project back on track?
A project manager is executing a project where an external vendor will provide some deliverables Alter awarding the contract to the vendor the project manager is informed that the vendor is running behind schedule on a separate project Finding another vendor will exceed the budget
What should the project manager update first?
A project manager has recently joined a small company. The company's chief
operating officer (COO) asked the team to skip some steps in the process in order to work
more quickly. The project manager wants to ensure that these steps are not skipped in the
future.
What should the project manager do?
A member of the board of directors has asked the project manager for the estimated cost of the minimum viable product (MVP). The estimated cost is needed in order to get formal approval for this project
How should the project manager report this cost?
An international client contacted a software development company to build out a
software product, and an agile project manager was assigned. At one of the review meetings,
the client complains that a feature mentioned at the initial debriefing was not implemented.
What should the project manager do?
Organizational downsizing has resulted in the key subject matter expert (SME) resource leaving a multiyear project. What should the project manager do?
A project team Is working on a relative-weighting approach to assess product features. The product features will be prioritized to highlight the benefits and bring value to the customer.
What should the project manager ask the team to do?
An organization's management system is being upgraded by an agile team. Although the project was scoped thoroughly, the functional requirements were handed over to the project team and there is no subject matter expert (SME) available to work on the project continuously. The project manager is concerned that the team's progress will be hindered by their lack of knowledge.
Which two project events will assist the project manager to ascertain if this is the case? (Choose two)
A subcontractor informs the project manager that they are unable to supply a key
component to the project. What should the project manager do?
A developer who has almost completed a required product feature for a prototype
leaves the company in the middle of an iteration. What should the project manager do?
A team member has encountered a technical issue similar to the one faced in a successfully closed project However, the team member did not know about the previous project arte would like to resolve the issue on their own
What should the project manager do?
A project manager realizes that the team members are new to the hybrid approach and do not value standup meetings. Team members often arrive late. Digress into solutioning. or skip the meetings altogether.
How should the project manager improve this situation with the project team?
A project manager is assigned to a new project and is allocated with virtual team
members. Later, two more members from a recently acquired company join as additional
resources to the project team.
In order to ensure that there are no potential misunderstandings, what should the project
manager do?
A supplier is hired to provide information security services for a project. The supplier has decided not to provide this service any longer since they have not been paid on time. Their services are critical and this decision will affect the outcome of the project.
What should the project manager do to address this issue?
A project team with a tight schedule has succeeded in maintaining a schedule performance index (SPI) of the through regular daily standups and overtime, when required After a few months the project manager notices that some of the team members' performance has decreased but mat the overall project team performance is still ahead of schedule by a few days
What should the project manager do first to maintain the project team's performance level?
A project manager is establishing a project management office (PMO) for a
company-wide program to implement a software based on artificial intelligence (AI). As part of the PMO tasks, some stakeholders need help understanding how to deal with difficult situations.
Which activity should the project manager use to help train the stakeholders?
A company is moving to a hybrid approach and conducted capacity activities for all of the project managers. During these capacity-building activities, the focus was on agile approaches and team facilitation skills. When starting the implementation phase, the project managers faced issues motivating the newly hired agile staff.
Why are the project managers having issues motivating the agile staff?
After difficult negotiations, a customer committed to pay the cost for changes to the
project scope. The team seems unhappy as the project completion time will take longer than
previously scheduled.
How should the project manager support the outcome of the new agreement?
A project team has been formed and the tasks have been assigned to each team member All team members have agreed to follow a hybrid protect approach. What should the project manager do to ensure the team performs as an organized unit?
A company is conducting a digital transformation project that has a hard deadline.
The marketing team wants to combine this implementation with a new product, and the newly
assigned project manager is not aware of all the dependencies.
Using a hybrid approach, what should the project manager do to ensure the dependencies are
taken into consideration?
A project manager has been assigned lo an important agile project During protect execution, a vendor was approved to produce the project deliverables. What should the project manager do to ensure project continuity between the vendor and the team?
Two learn members are consistently having misunderstandings and find it difficult to work together. How should the project manager handle this situation?
A project manager is leading the first agile project for the organization. During the
kick-off meeting, the project manager notices that the team does not have the same
understanding about agile approaches. The project manager is concerned about the impact of that confusion.
What should the project manager do to address this situation?
A project has recently Kicked off. The project manager observes that thete are different expectations among the project team members. These growing misunderstandings are affecting team productivity.
Which document should the project managefve?
During the executing phase, a project manager is reviewing the issue log and finds
there are outstanding high-priority issues that are still open. Most of the open issues require
effort from external domain experts who are not on the project team.
What should the project manager do?
A team Is experiencing difficulties and has decided to use a spike. Please click on the portion of the burndown chart that corresponds to the spike.
A project manager is assigned to a digital transformation project for a bank. The company culture is conservative and resistant to transformation or innovation. What should the project manager do first to support the transformation''
A project manager is managing two integrated projects in a program A key integration point is misaligned, which has resulted in delays. One of the team's integration leads is a subject matter expert (SME) m this integration area. The other team's integration lead is not a SME but is more senior and has worked on the project longer Both team leads are blaming each other
What should the project manager do first to resolve this situation?
On a project with multiple international locations, a trend for delays has been
flagged. When looking into the issue, the project manager realized that some of the key
activities were scheduled over the holiday periods in the overseas offices.
What should the project manager do next?
A project manager submits several requests to purchase required hardware and
knows from previous experience that this kind of procurement usually results in disputes
between the company and its suppliers. How can the project manager mitigate this risk in the
request for proposal (RFP) with suppliers?
During a team meeting the project manager asks the team to complete a personality assessment to help everyone understand themselves and one another better. The project manager analyzes the results and realizes that more than one-half of team members are introverts
What should the project manager do?
One of the team members is consistently absent in team meetings, but always completes their assigned tasks on time. Other team members think this member should attend the meetings.
What should the project manager do?
A project manager arranged a team-building activity to build and maintain teamwork, trust, and commitment due to internal team conflicts. Two months after completing the training, another situation is causing new delays in the project.
What should the project manager do to address this concern?
The main project stakeholder was fired and replaced by another stakeholder. The
new stakeholder reviewed the project scope and requested numerous changes, arguing that
the stakeholder's team is unhappy with the results to date.
What should the project manager do?
A globally distributed project team is running behind schedule due to the lack ol team commitment and low morale. In order to bring the schedule back on track, what should the project manager do first?
A project leader is assigned to a new project and is asked to assemble an effective
five-member agile team. If the project leader has no restrictions, which team should they
choose?
A project manager is leading a project that is on time and under budget. In the
weekly meeting with the team, the project manager finds out that one of the tasks due next
week does not have an assigned resource available for it. The resource is currently assigned
to another project.
What should the project manager do to manage the situation?
In an iteration-based marketing project, a product is scheduled to be launched at the sixth iteration In the third iteration demo the marketing team expressed that they need five iterations to launch the product and they have not started yet
What should the project team have done to avoid this issue?
A project team that is very experienced in enterprise resource planning (ERP)
systems implementation is currently planning the delivery of a new ERP project. There is a
requirement to reuse the client's security subsystem developed by a third party. The client
states that integration with the security subsystem must be done by the client's team. The
project manager does not want to have such an external dependency.
What should the project manager do first?
A retail company identifies that it is losing sales because customers are not promptly
informed about promotions and sales points. The company needs to react quickly. A project charter is created along with requests to develop a mobile application for the customer. The marketing department has a long list of features to add to the application, but there are no specifications.
Considering the objective to deploy customer value, which project life cycle approach should be chosen?
A junior project manager is excited to start working on their first project with a telecommunications company, A senior project manager has decided to educate the junior project manager on the challenges of project management and how to achieve success.
Which three artifacts should the senior project manager tell the junior project manager to utilize to ensure project success? (Choose three)
A project manager is leading an automation project. The project team is colocated
and includes people from both the technical and business units. The project manager
discovers that personal differences and work styles are affecting the project negatively.
How should the project manager address this?
The marketing team is moving from predictive to hybrid approaches for their projects. The marketing director is not familiar with hybrid approaches and does not support the new direction. What should the project manager do?
A project has been running successfully for 2 months. At a regular project meeting,
the team raises several potential obstacles to future progress. The obstacles include vendor
delivery performance, technical performance of a subsystem, and conflict with another division of the organization.
What should the project manager do next?
A project manager acquired information from the market that would reduce the business value being delivered by an ongoing protect Based on that information, the project manager believes the project should be stopped
How should the project manager handle the situation?
While working on a poorly defined internal project, a project manager receives
multiple change requests from senior management. What should the project manager do first?
During a retrospective review, many project team members say they are not completing tasks during the iterations because of interruptions and requests for help from other teams. As a team facilitator, what should the project manager do to avoid this?
During the planning for a long project, the project manager recognized that several
members of the team are new to their roles. How should the project manager incorporate this
into planning?
A project manager who is working with a virtual team needs to mentor an entry-level colleague. This team member informs the project manager that they feel demotivated and excluded from the team
What should the project manager do first to solve the situation?
A concerned project team member complains to the project manager that another team member is being disruptive and argumentative during team meetings. The project manager received some information that the team member recently overcame a difficult personal situation.
What should the project manager do to address the concem9
A project manager who Is new to an organization is given data that include information related to both project team members and stakeholders. Among other items, this information includes each stakeholder's current role, previous and current projects in which they participated, and their level of organizational influence.
In what type of analysis should the project manager use this information?
A project manager has been hired to help coordinate an ongoing project Historically the biggest problem as reported by the company's CEO is that the change request process has been handled by managers who did not have dear information on the project schedule and budget. This information has been inconsistent and handled by finance, risk. and functional subject matter experts (SMEs)
What should the project manager do to control this situation?
A project manager is instructed by the project sponsor to draft the project charter. The project sponsor asks the project manager to involve a particular stakeholder m order to provide necessary resources However, the stakeholder is refusing to get involved because the stakeholder thinks mat there is no benefit m using the project deliverable
What should the project manager do to resolve this?
An organization is producing a product using a hybrid approach with several phases. Some of the phases are planned to be executed in predictive and some in agile. During the agile phase, the project manager notices that the team members sometimes unknowingly work on the same task.
What should the project manager do?
A project with multiple teams recently transitioned from a predictive approach to agile
as requested by the product owner. Midway through implementation, a team member noticed
there was no technical capability to support the current business requirement; therefore, the
project will need to be reworked and the issue needs to be communicated to all stakeholders.
What should the agile project lead have done to avoid this situation?
A project manager for an iterative project received feedback from an on-site team member that the virtual team was not meeting the deliverables on time. The project manager gathered details on what the status report should contain m order to track deliverables
What is the remedial action the project manager should take?
A project manager has heard about the large volume of emails the team receives each day which prevents them from doing project work. One team member has stated that they would like to be able to access project-related information when needed
To what type of communication is the team member referring?
During project execution of a new IT solution, the testing of one feature was unsuccessful. The go-live milestone is now impacted due to this delay. Extensive analyses were performed, and there is no way to resolve the defects before the go-live date.
What should the project manager do next?
A team member is openly criticized by others during a standup meeting for failing to
complete yesterday's tasks. What should the agile coach do first to address the situation?
A project manager is leading a project at a contracting company, and the project
team just completed an iteration. The product passed inspection, but an additional feature was added to the product. The customer notices the additional feature and thinks it will introduce new risks to the product.
What should the project manager do to avoid this situation in the future?
During the setup of an agile project, the product owner expressed clear interest in
having features released during product development over having the product completed in
one year. What should the project manager do?
TESTED 15 Apr 2026
