A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance. Which activities should be considered while designing the Case Solver experience?

Cloud Kicks (CK) wants to better deliver products to its customers. CK's UX Designer has an innovative solution but is struggling to get the team to visualize where and why it fits into what the customer does. Which technique should be used?

A UX Designer is considering the design of a record creation screen for the custom object Appointment. Appointment records have two record types: Virtual and In-Person. Virtual appointments may have different virtual meeting software options, each with fields specific to it. Which consideration should be made when creating this record using Dynamic Forms?

Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography?

During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity. Which standard use case could be recommended for using the utility bar to enhance the user experience?

Cloud Kicks (CK) has not yet migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its Salesforce-based custom applications. What solution should CK's designers use to deliver applications with a consistent Lightning Experience look and feel?

Cloud Kicks is making inclusive design a priority for its communities and customers. What are the three inclusive design action-oriented principles?

Cloud Kicks has a text information-rich Salesforce org. The company wants to maximize the content on every screen because most of its employees use laptops with limited screen space. Which global user interface setting should be used to solve this problem?

A UX Designer creates a set of patterns and guidelines for including visual indicators letting a user know which form fields are required. Which Usability Heuristic is being used in this case?

Cloud Kicks wants to use Paths for onboarding its sales representatives. Which Path feature should be used to add onboarding value?

Which is not a requirement in design principle?

Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using. Which best practice should be used to provide this experience?

Financial advisors should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. How should a UX Designer suggest the bank represent its customers within its Salesforce instance?

A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience. How should the designer help mitigate pushback from developers?

A UX Designer has completed discovery, research analysis, and ideation. How should they prepare for the next phase?

Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In what way could confirmation bias be avoided?

A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal. Which UX design method should be used?

A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries. Which design considerations should be made when planning for this site?

Cloud Kicks wants to drive engagement on its website. Which Salesforce feature should boost B2C engagement?

What should a UX Designer use to design responsively within the Salesforce Lightning Design System (SLDS)?

A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a specific set of users in the flow of their work. Which approach should be used?

A UX Designer is customizing the look and feel of a site using Experience Builder and needs to choose a color for the text and the background of the buttons. Which accessibility guideline should be considered?

A UX Designer is attending a sprint planning session as part of their team's Agile ceremonies. Which methodology could the designer be asked to use to roughly estimate the work required for each item?

A UX Designer is going to create a custom app for a new team of service agents. Which part of the user interface specific to the app could be customized?

A UX Designer has recently released a feature on Experience Cloud and wants to know if the feature was successful and tracks usability over time. Which research methodology should be used?

Cloud Kicks (CK) has made a commitment to incorporating human-centered design and is now collaborating with its Sales team to redesign some of its key sales processes in Salesforce. Which conceptual approach would describe CK's new design solutions?

Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product?

During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar. What should be done to improve their experience?

Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce. Which onboarding design best practice would best support the product release?

Cloud Kicks' support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. In which way could the agent experience be made more efficient?

A realty company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers. Which two standard Salesforce objects should be used in this experience?

Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see: Some Knowledge articles, not all; Articles organized in different categories; Different fields than support representatives. Which consideration should be made when determining how to present Knowledge articles to each audience?

Cloud Kicks wants to determine whether or not the Experience Cloud site it is launching is intuitive. Their UX Designer is going to conduct a usability study. What should be one of the first steps when planning this study?

A UX Designer wants to use the Salesforce Lightning Design System (SLDS) to create consistent user interfaces across Cloud Kicks' various platforms. On which three platforms could the designer use SLDS resources?

A UX Designer needs to restyle a lightning-modal / > Lightning Web Component (LWC) to meet brand guidelines. Which key consideration about that LWC should the UX designer be aware of?

Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation. Which detail could be verified by testing keyboard navigation for accessibility?

Cloud Kicks (CK) wants gamified learning content for its internal users and leadership. CK wants to create a custom product training as a part of the experience. What should be recommended?

Cloud Kicks (CK) allows its partners to manage leads and opportunities. CK's relationship manager has requested that partners are able to quickly browse and see their opportunities segmented by key attributes: If the opportunity is closing within 2 weeks; If it is valued at more than $100,000. Which approach should be used in Experience Builder to enable this?

Cloud Kicks (CK) wants to create an external-facing site where users can: Manage and submit cases via the web; Browse and search Knowledge Base articles; Contact Support via live chat. Which cloud should be used to design an appropriate solution for CK's users?

A UX Designer is tasked with ensuring Lightning App Builder apps are mobile-friendly, including interactive elements. What should be the minimum touch screen target size for interactive elements on mobile devices?

Cloud Kicks is going to conduct surveys with users to better understand their purchasing habits. Their UX Designer wants to get the most accurate view of customers' purchasing behaviors using these research methods. Which response bias should the designer be aware of when trying to avoid positively skewed results?

What would it mean for the user when designing perceivable content?

Cloud Kicks (CK) wants to build a custom component for a complex opportunity process. CK's UX Designer is creating a three-step flow with modals and needs to select the main buttons for the "Continue", "Cancel", and "Back" actions. Which set should be chosen to adhere to the Salesforce Design System guidelines for button usage?

Cloud Kicks (CK) has hired a UX Designer to help with the design of its Experience Cloud site. CK wants to understand the structure and layout of the navigation menu. Which activity should the designer use while card sorting?

A UX Designer has created two different user interface designs for a new marketing landing page expected to have several thousand visitors. The landing page has a contact form on it, and the designer wants to know which design produces the most form completions. Which testing method should be used?

A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives. The service representatives work on multiple support cases per hour, accessing them via queues, calls, or live chat. Which console navigation feature would NOT be relevant to the designer's recommendation?

Cloud Kicks wants to incorporate human-centered design across its organization. Which practice should be adopted?

Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers?

Cloud Kicks (CK) is implementing its brand style guide using out-of-the-box Experience Builder features. CK wants to avoid custom solutions. Which declarative option could be used?

A UX Designer is creating a one-to-many or many-to-one relationship between two objects. Which kind of relationship should the designer use to link the two objects?