Labour Day Special 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: exams65

Pega Certified System Architect (PCSA) 87V1 Question and Answers

Pega Certified System Architect (PCSA) 87V1

Last Update May 8, 2024
Total Questions : 253

We are offering FREE PEGAPCSA87V1 Pegasystems exam questions. All you do is to just go and sign up. Give your details, prepare PEGAPCSA87V1 free exam questions and then go for complete pool of Pega Certified System Architect (PCSA) 87V1 test questions that will help you more.

PEGAPCSA87V1 pdf

PEGAPCSA87V1 PDF

$35  $99.99
PEGAPCSA87V1 Engine

PEGAPCSA87V1 Testing Engine

$42  $119.99
PEGAPCSA87V1 PDF + Engine

PEGAPCSA87V1 PDF + Testing Engine

$56  $159.99
Questions 1

Which of these options are typically configured on a dynamic layout? (Choose Two)

Options:

A.  

Align columns and rows to present data in a spreadsheet

B.  

Label Positioning

C.  

Number of columns in each row

D.  

Alignment of field values

Discussion 0
Questions 2

A purchase request list report includes columns for case ID and regional cost center. A manager wants to report to show the total of purchase requests for each of the regional cost centers.

How do you configure the report definition?

Options:

A.  

Create a filter for each cost center and count the case IDs.

B.  

Summarize the case ID column by count.

C.  

Summarize the regional cost centers by account.

D.  

Define a function for the cost center column to total the case IDs.

Discussion 0
Questions 3

An organization requests the following behavior for a case type that allows customers to place orders for fulfillment.

♦ The application identifies customer information, such as user ID and locale, upon login.

♦ Cases list the last 10 orders placed by the customer, including the order status.

♦ Customers can select one of the previous 10 orders as the basis for the current order.

Select each piece of Information on the left and drag it to the appropriate Clipboard Location.

Options:

Discussion 0
Questions 4

When a user selects a item in a list, the application displays data about that item. Data is copies to a page property using the Copy from a data page options.

After the data has been copies to the property, when is the data copies to the property again?

Options:

A.  

Never

B.  

The next time the case is opened

C.  

The next time the property is accessed

D.  

When the item is changed

Discussion 0
Questions 5

Customer on a hotel booking application can add additional amenities to their reservation. The application displays, a view with the available amenities and .. To reduce scrolling, you want to organize content so that amenity details display when the amenity is selected in a drop down menu.

How do you configure the user interface improve access to the content and achieve the business requirement described?

Options:

A.  

Configure a layout group to separate each amenity into individual panels and set the layout to a menu formal.

B.  

Configure a disable when condition on each field to allow access when the associated amenity is selected on the drop-down control.

C.  

Configure a repeating dynamic layout with an embedded section for each amenity and set the layout format to grouped.

D.  

Configure a visible when condition on each field when the associated amenity is selected.

Discussion 0
Questions 6

Which option follows best practices for naming a ruleset in Pega……

Options:

A.  

Pega-prod:01-04-01

B.  

Grand-Corporation-Human-Resources-Department:01-01-03

C.  

Credit Check:03-01-02

D.  

Expense:01-02-05

Discussion 0
Questions 7

Color options are available to the customer, but the options are available on the screen, and

do not appear with the popup.

Which option to configure the color option?

Options:

A.  

Dropdown

B.  

Radio button

C.  

Check box

D.  

Autocomplete/Textfield

Discussion 0
Questions 8

Which configuration informs a user by email when an assignment is added to the user's worklist?

Options:

A.  

Configure the case type to send assignment notifications to assigned users.

B.  

Add a Send Email step to the process after the assignment to notify the assigned user.

C.  

Configure a service level to send a notification to the assigned user.

D.  

Add a Send Notification step to the process after the assignment to notify the assigned user.

Discussion 0
Questions 9

Which two items must be provided by the user to add an external data source to a data object? (Choose Two)

Options:

A.  

The authenticating information, if required by the corresponding service

B.  

A data transform to map the application data model to the connector

C.  

A simulated data source to test the implementation

D.  

The uniform resource identifier that identifies the web service

Discussion 0
Questions 10

A report contains columns for Customer, Billing Cycle, Credit Card, and Expiration Date. A manager requests that the report show only those customers who meet the following conditions: - The customer is on a monthly billing cycle - The credit card is either MoreCash or Vista - The credit card expires within 60 days Which set of filtering conditions returns a report with the desired data?

Options:

A.  

Credit Card equals MoreCash AND Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date is 60 days greater than today

B.  

Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date equals next 60 days.

C.  

Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle is not quarterly AND Expiration Date is less than 60 days

D.  

Credit Card equals MoreCash or Vista, Billing Cycle equals monthly, and Expiration Date equals next 60 days

Discussion 0
Questions 11

ABC BankCorp operates two subsidiaries, GloboBank and LocalBank, with different brandings. ABC BankCorp wants to create a mobile app experience for both users and customer service representatives (CSRs) for its Transaction Dispute application.

Of the following requirements, which two options affect the number of mobile app channels that you need to configure? (Choose Two)

Options:

A.  

Mobile apps must support both phones and tablets.

B.  

Customers can create only dispute cases, while CSRs can also create fraud report cases.

C.  

Mobile app color palette is customized for each subsidiary.

D.  

The app customizes currency units and date/time format according to the user's locale.

Discussion 0
Questions 12

You are asked to build a report listing customer order cases with an Order Total value over USD10000 sorted by Creation date (pxCreateDate). The report should display the following three fields: Case ID (pylD), Customer ID, and Order Total. Which property or property combination should you optimize to improve performance?

Options:

A.  

Order Total

B.  

pxCreateDate

C.  

Customer ID and Order Total

D.  

pxCreateDate and Order Total

Discussion 0
Questions 13

Drag the appropriate ruleset version type to the corresponding scenario.

1. Version

2. Minor Version

3. Patch Version

Options:

A.  

You need to update a decision table to correct one of the expected results

B.  

You need to add new options and processing behaviour to a cancellation process

C.  

You need to add a case type to provide a new Micro journey to users.

Discussion 0
Questions 14

In which three situations can you use a data transform? (Choose Three)

Options:

A.  

To set the destination location as the arrival location

B.  

To create a new property after case creation

C.  

To set the default arrival date to five days in the future

D.  

To copy the first and last name properties into a single property value

E.  

To perform an action that allows the user to update a reservation

Discussion 0
Questions 15

Which statement most accurately describes the use of pega mobile preview?

Options:

A.  

pega mobile preview simulates the application user interface for various mobile devices

B.  

pega mobile preview allows you to run a pega application on a mobile device

C.  

pega mobile preview simulates user loads to test mobile app performance

D.  

pega mobile preview models a typical user interaction to scenario test a mobile app

Discussion 0
Questions 16

An online sales application supports both laptop and mobile devices. You are configuring theapplication skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require. Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.)

Options:

A.  

Use the same application skin in all portals.

B.  

Update the process to give mobile users a separate portal.

C.  

Do not use a skin for the mobile application version.

D.  

Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.

Discussion 0
Questions 17

In designing your application, you want to apply consistent visual styles to all parts of the application. How do you meet this requirement?

Options:

A.  

Specify a skin in the application rule.

B.  

Apply styles to the screen layout.

C.  

Use the Live Ul tool to select the skin rule.

D.  

Specify a skin in the harness rule.

Discussion 0
Questions 18

A developer is attempting to reference a validate rule called ValidateCustomer from a flow action applied to a case type class called ACME-IT-Work-Ticket. The case type class directly inherits from the Work- class. The case type class does not contain a ValidateCustomer validate rule.

Place the classes in the order in which Pega searches for the ValidateCusromer validate rule, from first to last.

Options:

Discussion 0
Questions 19

An on-demand transportation application has a Conversation preference data type. When customers use the application to request a ride, they can specify their conversation preference: whether they would like to talk to their driver or if they would prefer silence. Company stakeholders are interested in analyzing the conversation preference data.

How is the Conversation preference data type sourced?

Options:

A.  

Local system of record

B.  

No system of record

C.  

External system of record

Discussion 0
Questions 20

Identify the two requirements that are satisfied by using a data transform. (Choose two.)

Options:

A.  

Display the same data on multiple user views.

B.  

Convert integer data to text data.

C.  

Copy an existing order to a new case.

D.  

Validate the format of a property value.

Discussion 0
Questions 21

You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the manager's employees and their hire dates. How do you support this request?

Options:

A.  

Group the manager column

B.  

Filter the manager column

C.  

Summarize the manager column

D.  

Sort the manager column

Discussion 0
Questions 22

When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim. How do you implement the requirements so each approver can work independently?

Options:

A.  

Create three parallel processes with approval assignments.

B.  

Route to a workbasket where all three roles have access.

C.  

Create business logic to route to the different approvers.

D.  

Create an approval step with cascading approval.

Discussion 0
Questions 23

In the Answer Area, select the Data Transform configuration that defaults the Quantity property value on a Purchase Request case to 1.

Options:

Discussion 0
Questions 24

You are creating a case type to process job applications for a large corporation. Jobapplications for security positions require a physical assessment in addition to the standard criminal background check. The physical assessment can occur before or after the background check. How do you configure a case type to achieve the required behavior?

Options:

A.  

Create a process for the physical assessment that is followed by a process for the backgroundcheck.

B.  

Create a process for the physical assessment that is parallel to the background check process.

C.  

Create a process on one stage for the background check and a process on another stage for the physical assessment.

D.  

Create a process for the background check and an optional process for the physical assessment.

Discussion 0
Questions 25

While testing a form, you need to verify the contents of a data page in memory. Which tool do you use to view the current contents of the data page?

Options:

A.  

The Clipboard tool

B.  

Case Designer

C.  

The Data Explorer

D.  

Live UI

Discussion 0
Questions 26

How do you guide users through an application form without requiring user training?

Options:

A.  

Add the corresponding step to an appropriate stage.

B.  

Send a notification to the assigned user.

C.  

Add an instruction to the assignment.

D.  

Add an optional action to the case to explain the task.

Discussion 0
Questions 27

Match each use case to the appropriate configuration.

Options:

Discussion 0
Questions 28

Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)

Options:

A.  

A sales representative wants to quote the cost of an insurance policy based on selected coverage options.

B.  

An accountant wants to list the largest order for the last month, for each customer account.

C.  

A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.

D.  

A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.

Discussion 0
Questions 29

Which two statements are true about minimum lovable product (MLP) sizing when using the Estimator tool? (Choose two.)

Options:

A.  

MPL complexities set to ‘’high’’ are reserved for MLP 2 and later.

B.  

MLP sizing leads to precision in the sprint cycle and resource planning.

C.  

Creation of case steps is factored into MLP sizing.

D.  

Initial estimations are high-level and can be refined during sizing.

Discussion 0
Questions 30

You are configuring routing for a customer warranty service request. All warranty

servicerequests are routed to the warranty resolution group except for warranty service requests for betanrelease product that requires review by the vice president of service. How do you configure assignment routing to review warranty service requests?

Options:

A.  

Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.

B.  

Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.

C.  

Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

D.  

Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

Discussion 0
Questions 31

While running a process, you notice that a read-only field on a form contains a value.

Which tool allows you to determine if a declare expression was used to calculate the value?

Options:

A.  

Declarative network

B.  

Clipboard tool

C.  

The Tracer

D.  

Live Ul

Discussion 0
Questions 32

You are developing a case type that processes scholarship applications. Scholarship

applications advance based on the standardized test scores of the applicants. A decision shape directs the process flow. You want to test whether the process flows correctly, but you have not fully configured the user interface so that applicants can enter their standardized test scores.

How do you test that the process flows correctly based on the decision?

Options:

A.  

Use the Run Rule window to create a unit test to evaluate the flow rule.

B.  

Use a declare expression to set a value for the standardized test score field.

C.  

Use Live Ul to see how the case processes and if an error occurs.

D.  

Use the Clipboard tool to set a value for the standardized test score field.

Discussion 0
Questions 33

A human resources application contains reports that are used to review hiring practices. The product manager has asked you to test the recent hire training report.

How do you run a unit test on the report?

Options:

A.  

Create a copy of the rule and use the run rule window

B.  

Initialize the rule with test data using the run rule window

C.  

Identify a data test page to unit test the rule

D.  

Run the report definition using the contents of a database table

Discussion 0
Questions 34

You are implementing a Ul form collecting job applicant information. Users must provide values to certain fields before submitting the form. Which configuration adds asterisks to indicate the mandatory fields on the form?

Options:

A.  

Use a Validate rule to verify the mandatory fields have a value

B.  

Configure the mandatory fields as Required in the section rule

C.  

Use multiple Validate rules for each mandatory field

D.  

Use an Edit Validate rule to verify if each of the mandatory properties has a value

Discussion 0
Questions 35

Which business need do you address through delegation?

Options:

A.  

A service representative must attach the appropriate form when emailing a customer

B.  

A risk officer wants to adjust the income threshold for automobile loans.

C.  

A care supervisor wants to authorize a second opinion for an insurance claim.

D.  

A general manager must approve catering proposals that exceed EUR5000

Discussion 0
Questions 36

Your online shopping application serves international customers. You need to define a Data Page that holds currency exchange rates. All users accessing the application need to use the information.

The Scope of this Data Page should be set to ______________.

Options:

A.  

Application

B.  

Node

C.  

Thread

D.  

Requestor

Discussion 0
Questions 37

You are designing a form for an online bookstore to show new arrivals. Which layout do you use to display the book cover pictures, as shown in the image?

Options:

A.  

Screen layout

B.  

Column layout

C.  

Repeating dynamic layout

D.  

Dynamic layout

Discussion 0
Questions 38

From the employee training portal, an employee opens a new Enrollment case, submits course selections, and receives an email confirmation. There is an error in the email confirmation. You must identify the cause of the error by recording a set of interactions on the portal and testing expected behavior on the data collection fields. What three steps, when applied in combination, achieve the required testing? (Choose Three)

Options:

A.  

Add stage-entry validations on the Enrollment case fields.

B.  

Create a test case for the employee portal.

C.  

Add assertions on the Ul elements to verify correct data collection.(Ul Assertion)

D.  

Run a new Enrollment case from the employee training portal.

E.  

Add field validations on the course selection step.

Discussion 0
Questions 39

You want to unit test a rule. To ensure that the rule executes as intended, you need to populate the clipboard with valid data. Which two options allow you to populate the clipboard before testing the rule? (Choose Two)

Options:

A.  

Configure an assertion to define the required data.

B.  

Configure a validate rule to populate the needed data.

C.  

Run a data transform to create the test page.

D.  

Copy data from an existing clipboard page.

Discussion 0
Questions 40

During a playback session, a stakeholder notices that a drop-down list is missing one of the required options. Which work item do you create in Agile Workbench to address this issue?

Options:

A.  

User Story

B.  

Bug

C.  

Feedback

D.  

Status

Discussion 0
Questions 41

. Users can select a check box to subscribe to a text messaging service. Selecting the check box displays a field for a user to enter a mobile phone number.

How do you configure the application to display a field for entering a mobile phone number only when the check box is selected?

Options:

A.  

Use a when condition in a data transform to determine whether to show the mobile phone number field.

B.  

Use a when condition in the flow to branch the flow based on case data.

C.  

Use a circumstance on the check box property to create a rule variant that is effective when the check box is selected.

D.  

Use a when condition in the Ul form to determine whether to show the mobile phone number field.

Discussion 0
Questions 42

In an insurance claim application, you have the following requirement: All claims must be resolved within 1 week. To meet this requirement you configure a service level. Where should the service level be configured?

Options:

A.  

The process

B.  

The stage

C.  

The case type

D.  

The step

Discussion 0
Questions 43

Which requirement can be implemented through circumstancing?

Options:

A.  

An application establishes a goal of four hours to adjust claims for platinum customers. For other customers, the application establishes a goal of one business day.

B.  

An application sets the default shipping option for orders that exceed USD100 to two-day delivery. Otherwise, the default option is five-day delivery.

C.  

An application audits insurance claims that an insurance adjuster values at USD10000 or greater. Otherwise, the claim is approved.

D.  

An application routes upgrade requests for US customers to one work queue, and requests for European customers to a different work queue.

Discussion 0
Questions 44

Which two use cases are supported by configuring a mobile channel in App Studio? (Choose Two)

Options:

A.  

Grant access to the application for a specific user.

B.  

Set the width of an application icon to 180x180 pixels.

C.  

Configure a left swipe behavior to open a message.

D.  

Lock the application after 20 minutes of inactivity.

Discussion 0
Questions 45

In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee.

To meet this requirement, you design a case with a_______________.

Options:

A.  

step that routes to the manager

B.  

change stage step to allow the employee to route to the manager

C.  

stage to route requests to the manager

D.  

process that routes to the manager

Discussion 0
Questions 46

A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base. What approach maximizes reuse and maintainability?

Options:

A.  

Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new application.

B.  

Place the updated rules into a new ruleset and include the new ruleset in a new application.

C.  

Place the updated rules into a new ruleset and include the new ruleset in a new version of the application.

D.  

Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new version of the application.

Discussion 0
Questions 47

Identify Text, Multi record data relationship, Single record data relationship

Options:

A.  

.Address( 1 ).pincode-Multi

B.  

.ShippingAddress.City-Text

C.  

.BillingAddress.Telephone-Single

Discussion 0
Questions 48

Consider the following requirement:

The patient must be able to modify physician details at any time without impacting primary case

processing. Which configuration satisfies this requirement?

Options:

A.  

Add a case-wide optional action to the case life cycle.

B.  

Add a primary stage with at least one process to the case life cycle.

C.  

Add an alternate stage with at least one process to the case life cycle.

D.  

Add an assignment to the case life cycle.

Discussion 0
Questions 49

You are developing a case type to process visa applications. As part of the process, applicants need to schedule an interview with the consulate. A child Interview case is created for the interview process and assessment. Following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the Interview case needs to be resolved.

How do you configure a case type to achieve the required behavior?

Options:

A.  

Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved and after 48 hours have elapsed.

B.  

Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until 48 hours have elapsed.

C.  

Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved.

D.  

Add a Create Case step that creates the Interview child case. There is no need to add a Wait step.

Discussion 0
Questions 50

In a Human Resources (HR) application, a business architect has developed a new process for the Onboarding case type. You want to test the process and the fields to verify the Ul elements collect expected results.

Options:

A.  

Add explicit assertions on the Ul elements

B.  

Create a unit test for the Onboarding case type

C.  

Create a scenario test for the Onboarding case type

D.  

Add validations on the Ul elements

Discussion 0
Questions 51

A customer wants to copy the contents of a previous order to their current order.What rule type doyou use to copy the order contents?

Options:

A.  

Data page

B.  

Data transform

C.  

Declare expression

D.  

Function

Discussion 0
Questions 52

An accident claim case creates a vehicle claim case for each vehicle involved in an accident. Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)

Options:

A.  

Add each vehicle claim as a child case of the accident claim.

B.  

Add a manual approval step to the accident claim case.

C.  

Add an optional process to pause the accident case until the vehicle claims are paid.

D.  

Add a wait step to the accident claim case to wait until ail vehicle claims have a status of Resolved.

Discussion 0
Questions 53

Which two control types allow you to display three balance transfer offers on a form with a single control, to prevent the customer from selecting more than one offer? (Choose Two)

Options:

A.  

Button

B.  

Radio buttons

C.  

Checkbox

D.  

Drop-down list

Discussion 0
Questions 54

In the Answer Area, select the appropriate correspondence configuration for each type of content.

Options:

Discussion 0
Questions 55

A door manufacturer offers a finite list of colors on all its doors. As part of the order, customers can select the color of the door. Select the data page definition configuration settings to source a color drop-down list to minimize memory usage.

Object Type » ACME-Products-Data-Color or ACME-Products-Work-Color or ACME-Products-Work-ColorFeedback

Edit Mode » Readonly Or Editable Or Savable

Scope » Thread Or Requestor Or Node

Options:

A.  

Page, ACME-Products-Data-Color,ReadOnly,Node

B.  

List, ACME-Products-Data-Color,ReadOnly,Thread

C.  

Page, ACME-Products-Data-Color,ReadOnly,Requestor

D.  

List, ACME-Products-Work-Color,ReadOnly,Node

E.  

List, ACME-Products-Work-ColorFeedback,ReadOnly,Node

F.  

List, ACME-Products-Data-Color,ReadOnly,Node

Discussion 0
Questions 56

Which three use cases demonstrate the Pega dynamic Ul behavior? (Choose Three)

Options:

A.  

Display a message upon form submission that a date field must be in the future.

B.  

Unmask a password field when users click an icon.

C.  

Automatically calculate order total when users change quantities.

D.  

Display partner information fields when a screen loads for married applicants.

E.  

Display a shipping address section when users select the Different than billing address check box.

Discussion 0
Questions 57

A bookseller maintains a database of more than 10,000 book titles. You have been asked to configure a form that a allow users to select a book by title.

How do you configure the form?

Options:

A.  

Add a drop-down control arid source the data from the property value used in the control.

B.  

Add a drop-down control and Source the data using a data page.

C.  

Add an autocomplete control and Source the data using a data page.

D.  

Add an autocomplete control and source the data from the clipboard work page.

Discussion 0
Questions 58

A life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be assigned to offices based on the policy owner's residential address.

Which routing approach supports this requirement?

Options:

A.  

Route the assignment to the correct work queue by using an authority matrix.

B.  

Route the assignment to the correct work queue based on business logic.

C.  

Route the assignment to a specific underwriter based on business logic.

D.  

Route the assignment to the correct work queue by using a reporting structure.

Discussion 0
Questions 59

You are defining a user view for a loan application. If the loan applicant indicates there is an existing open account, the Date account opened must be before the current date. Select the approach that meets the validation requirements.

Options:

A.  

Use a pick list control to verify the Date account opened is in the past,

B.  

Use a validate rule to verify the Date account opened is in the past.

C.  

Use a when rule to verify the Date account opened is in the past.

D.  

Use a calendar control to verify the Date account opened is in the past.

Discussion 0
Questions 60

A car insurance quote requires a view for potential customers to enter information to process the request. What are two primary decisions to make before you add fields to the view? (Choose Two)

Options:

A.  

Is field entry required?

B.  

Are processing actions applied to the field?

C.  

Does the field require a data source?

D.  

How do users enter values into the field?

Discussion 0
Questions 61

An international online car parts business wants customers to find parts for any vehicle easily. You are asked to implement the following requirement: Customers muse select a make, model, and year to initiate a vehicle-specific search. How do you configure the data storage in the application to implement the requirement?

Options:

A.  

Configure a data page to store the make, model, and year vehicle data.

B.  

Configure a connection to an external system of record that contains the make, model, and year vehicle data.

C.  

Configure a static list of the make, model, and year vehicle data.

D.  

Configure a local data storage of the make, model, and year vehicle data.

Discussion 0
Questions 62

In the Answer Area, identify the type of data measured in each report.

Options:

Discussion 0
Questions 63

Consider the following scenario:

A customer files a fraud complaint. The complaint is investigated by a customer service agent.

* The customer service agent may request additional information from the customer.

* The merchant is notified and given 15 days to dispute the fraud claim.

* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted totheiraccount. How do you name the step where the agent investigates the claim for fraud?

Options:

A.  

Investigate Claim

B.  

Claim Investigation

C.  

Fraud Claim

D.  

Investigate Fraud

Discussion 0
Questions 64

In the Answer Area, choose the correct test type for each test characteristic.

Options:

Discussion 0
Questions 65

In processing a parent case P-l, two child cases C-l and C-2 are created. Which of the following statements is correct about the processing of P-l, C-l, and C-2?

Options:

A.  

P-l must be resolved before either C-l or C-2 can be resolved.

B.  

Either C-l or C-2 must be resolved before P-l can be resolved.

C.  

C-l must be resolved before C-2 can be resolved.

D.  

Both C-l and C-2 must be resolved before P-l can be resolved.

Discussion 0
Questions 66

A requirement states When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved.

Select the case type relationship that satisfies the requirement.

Options:

A.  

Make both loan request and credit check top cases.

B.  

Make credit check a spin-off case of credit card request.

C.  

Make credit check a child case of credit card request.

D.  

Make credit card request a child case of credit check.

Discussion 0
Questions 67

Depending upon the purchase request amount, approvals cascade from the users to a loan officer, then to a director and finally to a vice president. The loan officer is the user's manager. The director is the loan officer's manager. The vice president is the director's manager.Which two approaches can you use to configure the cascading approval? (Choose two)

Options:

A.  

Approval based on Authority Matrix, with a Decision Tree rule to determine the approver(s)

B.  

Approval based on Authority Matrix, with a Decision Table rule to determine the approver(s)

C.  

Approval based on Reporting structure, using the workbasket manager to determine the approver(s)

D.  

Approval based on Reporting structure and when conditions, using each operator's reporting to manager to determine the approver(s)

Discussion 0
Questions 68

In the Answer Area, select the appropriate configuration type for each use case.

Options:

Discussion 0
Questions 69

Which two data requirements ensure valid data? (Choose Two)

Options:

A.  

The data fits the business logic.

B.  

The data is organized in a data type.

C.  

The data is locally sourced.

D.  

The data is the correct type.

Discussion 0
Questions 70

Select each Process Step Description on the left and drag it to the appropriate Process Step on the right.

Options:

Discussion 0
Questions 71

Which two options can you configure for a mobile app channel? (Choose Two)

Options:

A.  

Define security behavior for a mobile app such as biometric identifiers.

B.  

Manage administrative functions such as access to log files.

C.  

Define the Ul behavior for each view in a case type when the case is displayed on a mobile device.

D.  

Design how Ul elements render across different mobile devices.

Discussion 0
Questions 72

An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages:

Account ID and password Customer contact information A list of open orders with the status of each order. How do you configure the case type to allow customers to update any of the user profile pages

at any time during case processing?

Options:

A.  

Add an optional process to the case workflow.

B.  

Add a button for each profile page to each assignment.

C.  

Add an alternate stage to the case life cycle.

D.  

Add a set of optional actions to the case workflow

Discussion 0
Questions 73

You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days. To meet this requirement you need to set the___________in the service level to 5 days.

Options:

A.  

passed deadline

B.  

urgency

C.  

deadline

D.  

goal

Discussion 0
Questions 74

An online retailer creates a case type that processes and manages customer orders. The checkout process has four steps:

1. Review Order: The customer reviews the items in order of add-to-cart selection and can adjust the quantity of each item and delete items to calculate and display the order total.

2. Select Shipping Option: The customer selects a shipping option to determine and display the shipping charge for their order.

3. Enter Delivery Address: The customer enters their delivery address to determine the sales tax, if applicable, and the application displays the calculated sales tax.

4. Enter Payment Information: The customer selects a payment option and confirms the grand total of the order.

For each calculation, identify the appropriate chaining option to maximize the performance.

Options:

Discussion 0
Questions 75

Users create Insurance Coverage Request Cases to authorize insurance payments. Users

enter information that includes the name of the patient, the date of the procedure and the type of the procedure. After entering the information, user submits the request for a review of the patient's insurance policy. Because multiple users enter requests, duplicate request can occur. A request is considered a duplicate if the patient name, procedure type, procedure date match an existing request. You have been given two requirements:

- Ensure that users can identify duplicate requests.

- If a case is duplicate, it is not written to the database. Otherwise, write the case to the database.

Which two options configure application so that users can identify duplicate requests? (Choose two)

Options:

A.  

Add a duplicate search step to the case life cycle design.

B.  

Configure a duplicate search decision table and add it to a Decision shape

C.  

Configure weighted conditions.

D.  

Configure a validate rule to validate matching cases.

Discussion 0