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Certified Pega System Architect 23 Question and Answers

Certified Pega System Architect 23

Last Update May 7, 2024
Total Questions : 254

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Questions 1

In a hiring application:

* An employee interviews the candidate.

* The Human Resources (HR) team creates and send s the officer letter.

* The Information Technology (IT) team assigns the workstation.

* The facilities team assigns the work desk.

To meet these requirements, what persona do you create?

Options:

A.  

Employee, IT, Facilities

B.  

HR, IT, Facilities

C.  

Employee, HR, Facilities

D.  

Employee, HR, IT Facilities

Discussion 0
Questions 2

You are implementing a data entry screen to include an asset ID field to track company equipment. All asset IDs are eight characters in length. The first three characters are letters followed by a five-digit number.

Which validation approach restricts entries for the asset ID field to the required format?

Options:

A.  

Validate rule

B.  

Min/Max characters

C.  

Text data type

D.  

Edit Validate rule

Discussion 0
Questions 3

In which three situations can you use a data transform? (Choose Three)

Options:

A.  

To copy the first and last name properties into a single property value

B.  

To execute a flow action

C.  

To create the dependent property after case creation

D.  

To set default values for a case

E.  

To display the destination value as the location value

Discussion 0
Questions 4

Which scenario requires you to make updates in Dev Studio?

Options:

A.  

A task is reassigned when it reaches a service-level agreement goal.

B.  

An email correspondence is added to the case type.

C.  

A customer representative can approve or reject a claim.

D.  

A new confirmation view displays a read-only text property

Discussion 0
Questions 5

How do you route an assignment so that any available member of the department can perform the task?

Options:

A.  

Route the assignment to a work list.

B.  

Route the assignment to the admin user

C.  

Route the assignment separately to all members.

D.  

Route the assignment to a work queue.

Discussion 0
Questions 6

A data page holds product information. The data page's Reload if older Than field is set to 15 minutes. The data page is created at 06:12.At 06:20 the user requests product information. At 06:42 the user requests product information. When is the data page reloaded?

Options:

A.  

06:35

B.  

06:20

C.  

06:27

D.  

06:42

Discussion 0
Questions 7

Which piece of application content do you localize by using a Field Value rule?

Options:

A.  

Labels and drop-down values on a section rule

B.  

Logos or other images on a harness rule

C.  

User instructions in a paragraph rule

D.  

User-editable text in a correspondence rule

Discussion 0
Questions 8

A business architect has developed a new process for a case type. To verify that the UI elements collect the expected result, you want to test the process and the fields.

Which two configurations, when used together, allow you to record a set of interactions and save the test result to verify process functionality? (Choose two.)

Options:

A.  

Create a unit test for the case type.

B.  

Create a scenario test for the case type.

C.  

Add explicit assertions on the UI elements.

D.  

Add explicit assertions on the Scenario testing landing page.

Discussion 0
Questions 9

Which source do you select for a data page that contains the details of single record for a data type?

Options:

A.  

Report definition

B.  

Data transform

C.  

Connector

D.  

Lookup

Discussion 0
Questions 10

ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute application.

Of the following requirements, which option requires you to configure distinct mobile app channels? (Choose two)

Options:

A.  

CSRs can create other case type instances on the mobile app.

B.  

Mobile app color palettes are different for users and CSRs.

C.  

The mobile app customizes currency units and date/time format according to the location of the users.

D.  

The mobile app supports all mobile phone operating systems.

Discussion 0
Questions 11

Choose two scenarios that you configure using procedural processing. (Choose Two)

Options:

A.  

A prescription order page with a list of available prescriptions sent from the customer's health care provider. When the user opts to fill one or more prescriptions, the cost summary updates.

B.  

A restaurant reservation page in which the user chooses a reservation and the system returns the number of available tables.

C.  

A purchase order request page with a summary of items. The order total price updates after the customer changes a quantity.

D.  

A flight booking page where customers can adjust the location and date of the departure and return flights. The ticket prices recalculate after the customer chooses the "recalculate price" option.

Discussion 0
Questions 12

When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.

What task do you perform to implement this requirement?

Options:

A.  

Add an Approve/Reject step to test the card type.

B.  

Add a card type true/false field to a user view.

C.  

Add a custom condition to start the process by testing the card type.

D.  

Add a validation condition to the card type for continued processing.

Discussion 0
Questions 13

You are designing a form for an online bookstore to show new arrivals. Which layout do you use to display the book cover pictures, as shown in the image?

Options:

A.  

Screen layout

B.  

Column layout

C.  

Repeating dynamic layout

D.  

Dynamic layout

Discussion 0
Questions 14

User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page. How do you grant access to the My Cases page for User A?

Options:

A.  

Update User A to the same role as User B

B.  

Add the My Cases page to the User A profile.

C.  

Update the User A account to access the same portal as User

D.  

Add the My Cases page to the User A role

Discussion 0
Questions 15

An international online car parts business wants customers to find parts for any vehicle easily. You are asked to implement the following requirement: Customers muse select a make, model, and year to initiate a vehicle-specific search. How do you configure the data storage in the application to implement the requirement?

Options:

A.  

Configure a data page to store the make, model, and year vehicle data.

B.  

Configure a connection to an external system of record that contains the make, model, and year vehicle data.

C.  

Configure a static list of the make, model, and year vehicle data.

D.  

Configure a local data storage of the make, model, and year vehicle data.

Discussion 0
Questions 16

Identify Text, Multi record data relationship, Single record data relationship

Options:

A.  

.Address( 1 ).pincode

B.  

.ShippingAddress.City

C.  

.BillingAddress.Telephone

Discussion 0
Questions 17

In processing a parent case P-l, two child cases C-l and C-2 are created. Which of the following statements is correct about the processing of P-l, C-l, and C-2?

Options:

A.  

P-l must be resolved before either C-l or C-2 can be resolved.

B.  

Either C-l or C-2 must be resolved before P-l can be resolved.

C.  

C-l must be resolved before C-2 can be resolved.

D.  

Both C-l and C-2 must be resolved before P-l can be resolved.

Discussion 0
Questions 18

Consider the following requirement:

The patient must be able to modify physician details at any time without impacting primary case processing. Which configuration satisfies this requirement?

Options:

A.  

Add a case-wide optional action to the case life cycle.

B.  

Add a primary stage with at least one process to the case life cycle.

C.  

Add an alternate stage with at least one process to the case life cycle.

D.  

Add an assignment to the case life cycle.

Discussion 0
Questions 19

A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item. Which participant role do you select to configure this requirement?

Options:

A.  

Customer

B.  

Interested individual

C.  

Owner

D.  

Work queue

Discussion 0
Questions 20

A developer discovers that a calculated property value is returning an unexpected result.

Which two features of the Trace tool allow you to diagnose the problem without affecting application performed? (Choose Two.)

Options:

A.  

Breakpoints

B.  

The Event monitor

C.  

The Watch function

D.  

The Clipboard tool

Discussion 0
Questions 21

How do you propagate data to a new child case in Pega Express?

Options:

A.  

Configure a data page to copy specified properties.

B.  

Configure a case calculation to copy specified properties.

C.  

Configure the Update Case shape to copy specified properties.

D.  

Configure the Create Case shape to copy specified properties.

Discussion 0
Questions 22

What are two ways you can create a view with editable fields in an application built on the Constellation architecture? (Choose two.)

Options:

A.  

On the Data model tab of a case type, configure a view.

B.  

In a step of the case life cycle, configure a view.

C.  

On the UX tab of a case type, create a Partial view.

D.  

On the UX tab of a data object, create a Form view.

Discussion 0
Questions 23

You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.

What is the process that you follow to create this visualization?

Options:

A.  

Create a new report on the Data landing page.

B.  

Add a report widget to a portal on the Explore data landing page.

C.  

Add a new portal on the Channels landing page.

D.  

Create a new Insight on the Explore data landing page.

Discussion 0
Questions 24

You are creating a case type to process job applications for a large corporation. Jobapplications for security positions require a physical assessment in addition to the standard criminal background check. The physical assessment can occur before or after the background check. How do you configure a case type to achieve the required behavior?

Options:

A.  

Create a process for the physical assessment that is followed by a process for the backgroundcheck.

B.  

Create a process for the physical assessment that is parallel to the background check process.

C.  

Create a process on one stage for the background check and a process on another stage for the physical assessment.

D.  

Create a process for the background check and an optional process for the physical assessment.

Discussion 0
Questions 25

Which two requirements ensure that valid data is used in a case? (Choose two.)

Options:

A.  

The data fits the business logic.

B.  

The data is locally sourced.

C.  

The data is the correct field type.

D.  

The data is organized in a data type.

Discussion 0
Questions 26

To qualify for an instant loan, an applicant must be older than 21 and have a monthly income of atleast USD2000. How do you enforce these restrictions?

Options:

A.  

Use two Edit Validate rules: one for age and one for income.

B.  

Use a single Validate rule with two conditions: one for age and one for income.

C.  

Configure the Ul controls to only accept values geater than 21 for age and USD2000 for income.

D.  

Use two Validate rules: one for age and one for income.

Discussion 0
Questions 27

In which two of the following situations would you simulate an integration? (Choose Two)

Options:

A.  

The service has slow response times.

B.  

The service is not available yet.

C.  

You need to test each flow path in the case processing.

D.  

The connector is configured to use global resource settings.

Discussion 0
Questions 28

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?

Options:

A.  

When the Process ticket step starts

B.  

When the Triage stage starts

C.  

When the Enter Ticket Details step completes

D.  

When the Process ticket step completes

Discussion 0
Questions 29

Which use case describes the function of the Estimator tool?

Options:

A.  

A tester needs to know how many versions of an application they test for MPL2.

B.  

A business architect needs to know when to prioritize a specific customer Microjourney for development.

C.  

A product owner needs to know how many user stories to create in Agile Workbench for MLP 1.

D.  

A stakeholder needs to know how much time and effort is needed to build MLP2.

Discussion 0
Questions 30

In an application that sells office supplies, the Payment view displays order items and collects payment information. In the Payment section rule, the order items are grouped in a dynamic layout. You find out later that the Order Summary view must also display the order items.

How do you configure the Ul so that the order items display is shared between the Payment view and Order Summary view?

Options:

A.  

Convert the Payment section layout that contains order items to a section, and embed this section in the Order Summary section.

B.  

Build the Order Summary section with a layout inside to group the order items, similar to the Payment section.

C.  

Embed the Payment section in the Order Summary section.

D.  

Reuse the Payment section in the Order Summary view and use a disable when condition to disable payment information on the Payment section rule.

Discussion 0
Questions 31

You are testing an airline reservation case type that does not yet have a UI configured. You need to verify that changing the Purchase Insurance field in the Clipboard updates the TotalCost field.

In which category of the Clipboard tools would you expect to find the Purchase Insurance field?

Options:

A.  

Linked Property Pages

B.  

User Pages

C.  

Data Pages

D.  

System Pages

Discussion 0
Questions 32

Which business need do you address through delegation?

Options:

A.  

A service representative must attach the appropriate form when emailing a customer

B.  

A risk officer wants to adjust the income threshold for automobile loans.

C.  

A care supervisor wants to authorize a second opinion for an insurance claim.

D.  

A general manager must approve catering proposals that exceed EUR5000

Discussion 0
Questions 33

An airline has the following requirement:

A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares travel with a service animal.

Which case life cycle configuration meets this requirement?

Options:

A.  

Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to, run the process.

B.  

Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.

C.  

Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.

D.  

Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.

Discussion 0
Questions 34

In a claims application customers can file home insurance claims. Each claims contains a list of items of loss. Depending on the situation, some claims… investigated for potential fraud in parallel to the actual claim process.

Which two case types do you create to support this scenario? (Choose two.)

Options:

A.  

Items of loss

B.  

Customer

C.  

Claim

D.  

Fraud Investigation

Discussion 0
Questions 35

Which two statements are true about insights? (Choose Two)

Options:

A.  

Insights transform data queries into sharable visualizations.

B.  

Visibility is always shared for insight charts.

C.  

You can edit application data directly in an insight.

D.  

You can use only preconfigured fields in an insight.

Discussion 0
Questions 36

With Pega's Situational Layer Cake approach, how do you configure a regional variation for Human Resources (HR) time off cases?

Options:

A.  

Create a rule for the variation and add the rule to the common layer of the application.

B.  

Create a rule for the variation and replace the existing HR time off rule in the application common layer.

C.  

Create a rule for the variation and add it to a secondary common application layer.

D.  

Create a rule for the variation and add the rule to the layer for the region

Discussion 0
Questions 37

A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base. What approach maximizes reuse and maintainability?

Options:

A.  

Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new application.

B.  

Place the updated rules into a new ruleset and include the new ruleset in a new application.

C.  

Place the updated rules into a new ruleset and include the new ruleset in a new version of the application.

D.  

Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new version of the application.

Discussion 0
Questions 38

In a Credit Card Payment case type, you want to set the yearly fee to USD 75.

How do you set the Yearly fee field?

Options:

A.  

In the Data initialization page, set tine Yearly fee field to 75.

B.  

Configure field validation on the Yearly fee field.

C.  

Configure the Yearly fee field to reference the minimum amount due.

D.  

Configure the Yearly fee field as a calculated field.

Discussion 0
Questions 39

You create an application for employees to submit timesheets. Employees enter work, vacation, and sick time for a particular week. On the entry form, employees see a summary of the total hours entered. After the employee submits the timesheet, the application displays remaining vacation and sick time for the employee. To configure the form where users enter hours, select the best configuration option to calculate the total hours for the week.

Options:

A.  

Use a When rule. When the value of any work, vacation, or sick time changes, the total hours change.

B.  

Use declarative processing. When the value of any work, vacation, or sick time changes, the total hours change.

C.  

Use procedural processing. When the value of any work, vacation, or sick time changes and the user submits the form, the total hours change.

D.  

Use a data transform. When the user enters the form, the data transform determines the sum of the work, vacation, and sick time properties.

Discussion 0
Questions 40

The page .Product contains data retrieved from an external system of record using a data. How do you ensure.Product always contains the most current data from the data page?

Options:

A.  

Select Refer to a data page on .Product.

B.  

Define a reference property that refers to the data page.

C.  

Configure .Product to refer to a keyed data page.

D.  

Select Copy data from a data page on .Product.

Discussion 0
Questions 41

Which two statements about Configuration sets are true? (Choose two.)

Options:

A.  

Used if a Dynamic System Setting does not meet the requirements

B.  

Used to organize Configuration settings with a common element

C.  

Configured by modifying the Data-Configuration-Settings class

D.  

Enables the business to control application behavior

Discussion 0
Questions 42

You need to localize correspondence into a language that is unavailable in the Pega language pack. Which option satisfies the requirement?

Options:

A.  

Leverage translation services SOAP calls and enable records for translation.

B.  

Configure a field value record that contains the correspondence text.

C.  

Create the Translation rule manually and include the rule in the application ruleset.

D.  

Run the Localization wizard and add translations to Translation.html.

Discussion 0
Questions 43

A purchase request list report includes columns for case ID and regional cost center. A manager wants to report to show the total of purchase requests for each of the regional cost centers.

How do you configure the report definition?

Options:

A.  

Create a filter for each cost center and count the case IDs.

B.  

Summarize the case ID column by count.

C.  

Summarize the regional cost centers by account.

D.  

Define a function for the cost center column to total the case IDs.

Discussion 0
Questions 44

In designing your application, you want to apply consistent visual styles to all parts of the application. How do you meet this requirement?

Options:

A.  

Specify a skin in the application rule.

B.  

Apply styles to the screen layout.

C.  

Use the Live Ul tool to select the skin rule.

D.  

Specify a skin in the harness rule.

Discussion 0
Questions 45

As part of the case design, after someone completes a purchase, the application should send a confirmation email. How do you design the case life cycle to send the email?

Options:

A.  

As part of the stage configuration

B.  

As an alternate stage

C.  

As part of the case configuration

D.  

As a separate process step

Discussion 0
Questions 46

Need to select one severity option which is best

Options:

A.  

Picklist

B.  

Radio button

C.  

Checkbox

Discussion 0
Questions 47

An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages:

Account ID and password Customer contact information A list of open orders with the status of each order.

How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?

Options:

A.  

Add an optional process to the case workflow.

B.  

Add a button for each profile page to each assignment.

C.  

Add an alternate stage to the case life cycle.

D.  

Add a set of optional actions to the case workflow

Discussion 0
Questions 48

Which scenario is a use case for the Wait step?

Options:

A.  

The customer cannot complete an application for a checking account until a bank representative reviews their credit report.

B.  

An agent needs to send a confirmation email to an insured customer after they complete a form.

C.  

A payroll user cannot process a salary increase until the department manager approves the increase.

D.  

The customer needs to log in to their account before receiving a membership discount on an online purchase.

Discussion 0
Questions 49

You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:

The business requirement changes to allow the parent case to continue independently of the child case processes.

How do you configure the Wait step for this requirement?

Options:

A.  

Configure the step to continue the parent case when the child cases reach the payment pending review status.

B.  

Configure the step to continue the parent case when the child cases reach auditor approval.

C.  

Configure the step so that only one child case must be resolved before the parent case can continue.

D.  

Configure the step so that users can continue with the parent case process regardless of child case status.

Discussion 0
Questions 50

A requirement states: Loan applicants must enter their annual salary. If the salary is above the qualifying threshold, the application is automatically approved. If the salary is below the threshold, the applicant must identify a cosigner.

Select the two configuration options that follow best practices to meet the requirement. (Choose Two)

Options:

A.  

Design a user view with an annual salary field and a data relationship for cosigner information. Use a visibility condition to display the cosigner information when the salary is below the threshold.

B.  

Use a collect information step with an annual salary field. Use a decision shape to determine whether to advance to a step to enter cosigner information or complete the process.

C.  

Design a user view with an annual salary field. Create an optional action to collect information about the cosigner and assign the action to the appropriate stage.

D.  

Create an assignment step for a loan officer to review the applicant's annual salary and determine if a cosigner is necessary.

Discussion 0
Questions 51

A data page holds product information and has the Reload if Older Than field set to 30 minutes. The data page is created at 7:43. The user then performs the following actions: 8:10 the user refreshes the product information 8:45 the user refreshes the product information At what time is the data page reloaded?

Options:

A.  

8:13

B.  

8:10

C.  

8:40

D.  

8:45

Discussion 0
Questions 52

Which of the following events can you trace by using the Tracer tool?

Options:

A.  

User authentication

B.  

Data sources

C.  

Data transforms

D.  

Service-level agreements

Discussion 0
Questions 53

When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.

What task do you perform to implement this requirement?

Options:

A.  

In the Employment Information process add a card type true/false field to a user view.

B.  

In the Employment Information process add a custom condition to start the process by testing the card type.

C.  

In the Employment Information process add an Approve/Reject step to test the card type.

D.  

In the Employment Information process validate card type for continued processing.

Discussion 0
Questions 54

Which of these options are typically configured on a dynamic layout? (Choose Two)

Options:

A.  

Align columns and rows to present data in a spreadsheet

B.  

Label Positioning

C.  

Number of columns in each row

D.  

Alignment of field values

Discussion 0
Questions 55

A travel authorization requires approvals from the requestor's manager, division VP, and possibly an accountant based on the total amount. Which configuration satisfies this use case?

Options:

A.  

Cascading approval using when rules to identify the assigned user

B.  

Cascading approval using the reporting manager

C.  

Cascading approval using an authority matrix

D.  

Cascading approval using the workgroup manager

Discussion 0
Questions 56

During a playback session, a stakeholder notices that a drop-down list is missing one of the required options.

Which work item do you create in Agile Workbench to address this issue?

Options:

A.  

User Story

B.  

Bug

C.  

Feedback

D.  

Status

Discussion 0
Questions 57

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does assignment urgency impact the deadline and passed deadline intervals?

Options:

A.  

Urgency value remains at 100, but other service level processing continues.

B.  

Urgency value continues to increment as configured.

C.  

Service level processing is halted until the assignment is completed.

D.  

The user is notified that the maximum urgency has been reached.

Discussion 0
Questions 58

A company requires that patients receive status updates during processing of medical tests.

Patients are not users of the application. You create the work party for the patient as an instance of which class?

Options:

A.  

Data-Party-Person

B.  

Data-Party-Operator

C.  

Data-Party-Org

D.  

Data-Party-Com

Discussion 0
Questions 59

Before development, your team creates a spreadsheet with work items to populate the backlog. All work items that describe business requirements are prioritized as Must have. You also create work items to address:

A future enhancement request to group a set of existing steps into a multistep form

A drop-down list that is missing one of the required options — This work item is in progress because the missing option prevents work from being done

How do you populate the backlog directly from the spreadsheet?

Options:

A.  

Create bugs

B.  

Create feedback

C.  

Import stories

D.  

Create stories

Discussion 0
Questions 60

DRAG DROP

Drag the term that is used in App Studio from the left to the rule that you use in Dev Studio on the right.

Options:

Discussion 0
Questions 61

Which two components on the Case Designer can users assign to a minimum lovable product (MLP) release for project sizing purposes? (Choose Two)

Options:

A.  

An automation

B.  

A mobile User Portal

C.  

An approval decision

D.  

An external system of record (SOR)

Discussion 0
Questions 62

An online retailer allows customers to select a courier service for deliveries. The list of available courier services is drawn from a data type sourced in the Pega database. The Fulfillment department wants to allow local warehouse managers to add courier services to mitigate increases in delivery times and remove courier services that fail to meet delivery metrics.

Which two options are required to allow local warehouse managers to update courier service records in production? (Choose two.)

Options:

A.  

Create an access group for local warehouse managers.

B.  

Delegate the records for the courier service data type.

C.  

Define an approval process for adding and removing courier services.

D.  

Enable rule checkout for the local warehouse managers

Discussion 0
Questions 63

In which workspace do you configure a service-level agreement (SLA) with a passed deadline interval that repeats three times?

Options:

A.  

Prediction Studio

B.  

Admin Studio

C.  

App Studio

D.  

Dev Studio

Discussion 0
Questions 64

A door manufacturer offers a finite list of colors on all its doors. As part of the order, customers can select the color of the door. Select the data page definition configuration settings to source a color drop-down list to minimize memory usage.

Object Type » ACME-Products-Data-Color or ACME-Products-Work-Color or ACME-Products-Work-ColorFeedback

Edit Mode » Readonly Or Editable Or Savable Scope » Thread Or Requestor Or Node

Options:

A.  

Page, ACME-Products-Data-Color,ReadOnly,Node

B.  

List, ACME-Products-Data-Color,ReadOnly,Thread

C.  

Page, ACME-Products-Data-Color,ReadOnly,Requestor

D.  

List, ACME-Products-Work-Color,ReadOnly,Node

E.  

List, ACME-Products-Work-ColorFeedback,ReadOnly,Node

F.  

List, ACME-Products-Data-Color,ReadOnly,Node

Discussion 0
Questions 65

Which requirement is satisfied by configuring a service level agreement?

Options:

A.  

Requests from customers with elite status go to a dedicated work group,

B.  

A transaction review is completed within 24 hours.

C.  

Users are notified when they receive an assignment.

D.  

Transaction dispute cases are considered more urgent than address change cases.

Discussion 0
Questions 66

You are asked to create a custom status named Open-Review. This status is to be applied to assignments in one application.

How do you satisfy the request?

Options:

A.  

Circumstance the existing Open field value record on the application name and update the status value to Open-Review.

B.  

Add the Open-Review status to the Application record for the application.

C.  

Create a field value record named Open-Review for. pyStatusWork with the Apply To class set to the class group.

D.  

Create a field value record named Open-Review for .pyStatusWork and configure an Access When record to apply the status to the correct application

Discussion 0
Questions 67

From the employee training portal, an employee opens a new Enrollment case, submits course selections, and receives an email confirmation. There is an error in the email confirmation. You must identify the cause of the error by recording a set of interactions on the portal and testing expected behavior on the data collection fields. What three steps, when applied in combination, achieve the required testing? (Choose Three)

Options:

A.  

Add stage-entry validations on the Enrollment case fields.

B.  

Create a test case for the employee portal.

C.  

Add assertions on the Ul elements to verify correct data collection.(Ul Assertion)

D.  

Run a new Enrollment case from the employee training portal.

E.  

Add field validations on the course selection step.

Discussion 0
Questions 68

An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst that joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role.

How do you satisfy this security requirement?

Options:

A.  

Update the Author role to include the required analyst reports.

B.  

Create a new Analyst role with the required access.

C.  

Add the analyst to the Manager role.

D.  

Add the analyst to both the Author role and the Case Manager channel interface.

Discussion 0
Questions 69

A disrupted transaction case records account information using a page property. Account information is recorded at the time the case is created and does not update when the case is further processed. Account information is stored in an external system and accessed by a data page.

How do you configure the account information page?

Options:

A.  

Select refer to a data page on the page property

B.  

Configure the page property to refer to a keyed data page

C.  

Define a reference property that refers to the data page

D.  

Select copy from a data page on the page property

Discussion 0
Questions 70

University admission application cases automatically advance in the case life cycle if the application standardized test scores are above a certain threshold.

The threshold is determined each year based on the provided national average score.

Which two configurations, when applied together, support this requirement? (Choose Two.)

Options:

A.  

Configure a process with a decision shape that continues if the TestThreshold configuration setting is less than the applicant’s test score.

B.  

Configure a test Threshold Configuration setting that calculates the national average for the test score threshold.

C.  

Configure a process with a decision shape that continues if the TestThreshold Configuration setting is than the application’s test score.

D.  

Configure a TestThreshold Configuration setting with the national average for the test score threshold.

Discussion 0
Questions 71

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

Options:

A.  

Replace the Wait step in the Item Return stage with a Change Stage step.

B.  

Add a condition to skip the Item Return stage when a return is not necessary.

C.  

Add an Item Retention alternate stage and define a process for retention of item.

D.  

Add a decision in the Item Return process to change the stage when a return is not necessary.

Discussion 0
Questions 72

A form must support accessibility. How do you enable a user to specify a date?

Options:

A.  

Configure a text box to allow date entry.

B.  

Use a calendar control that displays an entire year.

C.  

Use a calendar control that displays an entire month.

D.  

Provide separate controls for month, day, and year.

Discussion 0
Questions 73

A customer wants to copy the contents of a previous order to their current order. What rule type do you use to copy the order contents?

Options:

A.  

Data page

B.  

Data transform

C.  

Declare expression

D.  

Function

Discussion 0
Questions 74

An application allows consultants to enter hours worked on a project on a weekly basis. Consultant hours need approval by the manager and the project supervisor. The approvals can occur in any order

Which approval configuration meets this requirement?

Options:

A.  

Configure a parallel process for each of the required approvals

B.  

Add the manager approval to an alternate stage in the case life cycle

C.  

Add an optional action for each approval in the appropriate stage

D.  

Configure a single cascading approval based on an authority matrix

Discussion 0
Questions 75

All managers must be able to view the Employee vacation requests report in their Manager portal dashboards. Which configuration fulfills this requirement?

Options:

A.  

Create a new landing page on the portal with the new report saved in a public category.

B.  

Add a report widget to the portal dashboard, and then click Publish to default.

C.  

Add a report widget to the portal dashboard, and then click Publish.

D.  

Add the report to a public category, and then add the out-of-the-box Reports landing page to the portal.

Discussion 0
Questions 76

Which two control types allow you to display three balance transfer offers on a form with a single control, to prevent the customer from selecting more than one offer? (Choose Two)

Options:

A.  

Button

B.  

Radio buttons

C.  

Checkbox

D.  

Drop-down list

Discussion 0