Certified Pega Business Architect 24
Last Update Oct 15, 2025
Total Questions : 144
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A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours. Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)
Which one of the following options includes the three pillars of a Pega Platform™ application?
Select each use case on the left and drag it to the appropriate router on the right.
Pega Cloud® Services is Pega’s fully managed solution for deploying Pega Platform™ applications in the cloud.
Managers want to create an environment in which peers exchange ideas about initiatives to retain employees,
Select the collaboration tool that best suites this type of communication.
A help desk ticket case type is defined as follows:
If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passes deadline intervals?
wants an application to process a new customer loyalty account that the store uses for marketing and customer retention efforts. The customer enters their correct information. The data is stored in a data relationship with an external data source.
Which type of data relationship do you create?
A business requires a service-level agreement (SLA) to ensure that expense reports are submitted and reviewed on time. The initial urgency value is set to 10 and the following behavior is required:
SLA starts when the Expense report assignment is created
..goal elapses, the assignment urgency increases by 10
..deadline elapses the assignment urgency increases by 10
..passed deadline elapses, the assignment urgency increases by 20
Answer area select the urgency value that the system sets if the assignment is not yet completed by the end of each milestone.
Anna is a Pega Business Architect on an Agile project. Which stakeholder does Anna coordinate with to ensure a software bug discovered by the Quality Analyst does not negatively affect the project’s scope?
Life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be signed to offices based on the policy owner's residential address.
Which routing approach supports this requirement?
A life insurance company has satellite offices in various countries. Each satellite office has its own work queue. Company policy requires that life underwriting is assigned to offices based on the residence of the policy owner. Which routing approach supports this requirement?
In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type, size, and age of the animal, ..do you configure the case life cycle to meet this requirement?
How do you provide users with guidance for completing a form and avoid the need for application training?
A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?
As a Pega Business Architect, with which three stakeholders do you collaborate to manage scope, timeline, and budget? (Choose Three)
Select and move the Business Architect tasks to the Journey Centric Delivery project order column and place them in the correct order.
How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?
In a purchase order case the vendor assigned might not respond to a customer’s query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifics two of the following options. (Choose two.)
Which two statements are true about Minimum Lovable Product (MLP) sizing when using the Estimator tool? (Choose Two)
The goal of security features in a Pega Platform™ application is to maintain which three of the following concepts? (Choose Three)
Identify the Pega Rule that automatically maps response data from a custom prompt to a field or fields in the Data Model.
Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose two.)
You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office. How do you configure the list report in order to create the pie chart?
Consider the following scenario:
An employee submits a request to purchase equipment. The request is sent to the manager for review. Of approved, the request is forwarded to the Fulfillment department.
How do you name the step where the request is sent to the manager?
As part of a purchase order case, after someone completes a purchase, a conformation email is sent. How do you design the case life cycle to send the email?
Select three responsibilities that a Pega Business Architect has in an Agile project. (Choose Three)
You can view and modify the Data Model from the 1 Response area. The 2 is a visualization tool that shows the relationships between data objects, Data Pages, and systems of record.
When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim.
How do you implement this requirement so each approver can work independently?
A Developer configures a button with the action set as shown in the following image:
Place the events in the order they occur.
A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?
You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization?
Which two actions can you perform from the Explore Data landing page? (Choose Two)
Select two correct statements about Agile Studio and Agile Workbench. (Choose Two)
In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee. To meet this requirement, you design a case with a ____.
A home loan application requires approvals form the Legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager.
How do you configure this requirement?
Drag each report from the left to the corresponding report type on the right.
When applicants apply for a job, their application is reviewed by an HR member who determines whether the applicant’s qualifications are appropriate. If qualified, they proceed to schedule a phone interview. If unqualified, the application is rejected. How do you configure an Approve/Reject Step to satisfy this requirement?
TESTED 15 Oct 2025
