A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact ' s email address for use in a later step of the process.

What data source is needed when using the TypeAhead element?

which Action element redirects the user outside an LWC OmniScript?

Which element retrieves data from a Salesforce picklist in an org?

What is the purpose of the Messaging element in OmniScript?

A Data Mapper is configured to sort records based on a formula field.

Why might this configuration negatively impact performance?

A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce.

Using an Integration Procedure, which two actions are necessary to design this solution?

Choose 2 answers

A consultant is designing a FlexCard for a client. The client wants to customize the look of each element on the FlexCard. What tool should the consultant use to meet the client ' s requirements?

Which three use cases should be implemented using Calculation Procedures and matrices?

Choose 3 answers

A company needs to create an OmniScript with three steps.

• Step 1

• Step 2

• Step 3

Enter customer details

Select a product

Display a price retrieved from a REST API

The product ' s price should automatically display in Step 3.

What should the consultant add to the design of the OmniScript to meet these requirements?

A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.

Which type of action should the consultant recommend to meet this new requirement?

A consultant is tasked with migrating Calculation Matrices and Procedures as Decision Matrices and Expression Sets respectively.

What is a key consideration when migrating Calculation Matrices and Procedures?

A company uses Expression Sets to determine product pricing. Due to the company ' s pricing schedules, there is always more than one Expression Set active at one time for a given date.

In this scenario, how will the calculation engine select which Expression Set to run?

An investment portfolio manager wants to build a console to display:

• Client information

• Profile attributes

• Investment instrument information

There are more than 20 profile attributes. Each investment instrument has 15 fields of information to display. The fields should be grouped logically.

How should the consultant design a solution to meet the requirements?

A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their community portal. The project team decides to use OmniStudio tools to provide this functionality.

In this scenario, which two OmniStudio features should the consultant recommend?

Choose 2 answers

What is the purpose of Step elements in OmniScript?

An OmniStudio Consultant decides to use multiple states on a FlexCard instead of one state with many conditional views.

What is a valid reason for this decision?

A governance policy states that hard-coded IDs must never be present in deployed components.

How should an OmniStudio Consultant address this in Data Mappers?

A use case requires an Integration Procedure to call an external API that returns a JSON list of customer service agents. The subsequent OmniScript needs to display this list.

Which part of the HTTP Action configuration is responsible for ensuring the external data structure is mapped to a format accessible by subsequent Integration Procedure actions?

A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:

• Start a process to retrieve plan consumption data

• Create a new case

• Open a promotions web page

• Change the SIM card

which combination should the consultant use in designing the solution?

Which two functions can be performed by DataRaptors?

Choose 2 answers

A client wants to display an overview of the customer ' s assets inside the first step of a " Modify Asset " OmniScript. This overview is already built as a FlexCard.

How should an OmniStudio Consultant configure the OmniScript to include the FlexCard?

A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns

Which feature should the consultant recommend to improve performance and address users concerns?

A consultant has a project with the following requirement: " Agents need to follow a standard customer greeti…. script in order to ensure brand consistency. "

Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

An OmniStudio Consultant receives a request to build a FlexCard that displays the following information:

• Campaign name

• Members of the campaign

• Campaign expiration date

• Expected revenue

A popup window will display additional information about the campaign, such as details about the members. A button must initiate a guided process to add new leads to the campaign.

Which two FlexCard features should the consultant recommend to meet these requirements?

Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and an account field from Salesforce.

According to best practice, what data source should be used?

Coral Cloud Resorts is designing a solution for its Experience Cloud site. The goal is to show personalized welcome messages and booking summaries to authenticated users. The OmniStudio Consultant must decide between embedding a FlexCard on a record detail page versus a site page.

Which factor is most critical for making this decision?

An organization needs to control pages or groups of fields in an OmniScript based on the choices made by the user.

What should an OmniStudio Consultant do to meet this requirement?

A consultant is designing a Flexcard for a client. The client wants the Flexcard to launch a child card with additional information and actions related to the parent card

when the agent clicks on a button.

How should the consultant design the Flexcard to meet the client ' s requirements?

A business has the following requirements:

• To display cases for an account

• The user should see all of the cases on the canvas

• The user should be able to create a new case from the canvas

The consultant decides to use states to enable this functionality.

Which type of state should the consultant recommend to allow users to create a new case from the canvas?

A consultant is designing a Flexcard for a client. The client wants to customize the look of each element on the Flexcard.

What tool should the consultant use to meet the client ' s requirements?

A business requirement asks for a section of a form to be repeated dynamically based on how many cars the user owns. The user should be able to select " Add Car " or " Remove Car " .

Which component is designed for this?

A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.

Which OmniScript feature should the consultant recommend to meet this requirement?

Topic: Salesforce API

You want to display Chatter feeds, users, groups, and followers, especially in mobile applications.

Also, you want to provide programmatic access to files, recommendations, topics, notifications, and

Data.com purchasing. Which of the following option should you use to do this?

Which three functions are performed by Action elements in OmniScript?

Choose 3 answers

A project requires displaying data from a legacy system on a FlexCard. The external system is slow, taking more than 5 seconds for a response. The data only changes once a day.

Which configuration should an OmniStudio Consultant recommend to improve the user experience?

A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard.

How many different data sources can be configured using FlexCards in this scenario?

A Salesforce OmniStudio Consultant is creating an OmniScript for a client ' s customer service process. The consultant wants to enhance the performance and usability of the OmniScript. What is one best practice the consultant can follow to achieve this?

A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data and, then enters additional information. In the next step, the process retrieves data from an external system.

In this scenario, which OmniStudio data tool should the consultant recommend?

A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.

• Status = Active

o Pay bill

o Review usage

o Cancel service

• Status = Suspended

o Pay bill

o Reconnect service

o Cancel service

• Status = Pending installation

o Set up billing

o Schedule installation

o Cancel installation

• Status = Canceled

o Reconnect service o Cancel service

• Status = Pending installation

o Set up billing

o Scheduleinstallation

o Cancel installation

• Status = Canceled

o Pay bill

o Disconnect service

o Reconnect service

Which two FlexCard features should the consultant use to meet these requirements?

Choose 2 answers

Which OmniStudio tool is primarily designed to extract data from Salesforce objects, transform it into JSON, and provide it to other OmniStudio components?

A consultant is working on a project that requires the use of Omnistudio tools to automate complex business processes. The consultant is considering using Decision Matrices and Expression Sets.

What is the primary benefit of using Decision Matrices and Expression Sets in Omnistudio?

Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.

On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer ' s email address.

What should the consultant recommend to meet this requirement?

A Consultant is working on a project that involves using OmniStudio tools to design solutions that meet customer business requirements. The solutions need to be maintainable, scalable, and contribute to long-term customer success. Which OmniStudio tool should the Consultant use to display data and launch actions?

A customer needs to store millions of Transaction records that are read-only and historical. They want to display this data in a FlexCard.

Which object design strategy supports this volume and use case?

A company uses calculation procedures to determine product pricing. Due to the company ' s pricing schedules, there is always more than one calculation procedure active at one time for a given date.

In this scenario, how will the calculation engine select which calculation procedure to run?

An enterprise architecture team is deciding between using Salesforce Flow or OmniStudio Integration Procedures for a specific integration scenario involving complex JSON transformation and multiple external API calls.

Which justification supports choosing an Integration Procedure in this landscape?

A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company ' s color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.

In this scenario, which three FlexCard features should the consultant recommend?

Choose 3 answers

Which OmniStudio tool is optimized for performance and minimizes configuration time?

When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?

Choose 3 answers

A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.

How should the consultant design the solution to meet these requirements?

A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor.

Which two OmniStudio tools should the consultant recommend to meet these requirements?

Choose 2 answers

What is the purpose of the " OmniStudio User " permission set license (PSL)?

A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:

• Minimize implementation time

• Ensure end-user processes are as simple as possible

• Find a way to ensure optimal UX

In this scenario, what two actions should the consultant recommend to the project team '

Choose 2 answers

An OmniStudio Consultant is reviewing a complex Integration Procedure (IP) that contains over 20 actions in a linear sequence.

Which best practice should the consultant recommend to improve the maintainability and readability of this Integration Procedure?

A consultant must design a 360 view of the customer. The business requirements are:

• A header card with account information (name, account number, next billing date, invoice method)

• A list of related contacts (first name, last name, phone)

• All the open cases related to the account (subject, priority, SLA)

An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.

Which two FlexCard features should the consultant recommend to improve the user experience?

Choose 2 answers