It has been agreed with the sponsoring group that a risk review should be held before any of the new customer processes and web-based portal services are used by call centre staff to consider any risks before transition. This risk review needs to be documented appropriately.

Which role should approve the inclusion of this risk review in the relevant programme control document?

Which of the following is not an Input to delivering the capability?

Which individual is MOST LIKELY to be appointed as the SRO?

Which of the following defines an Emergent programme?

The CFO has informed the programme board that the predicted increase in electricity and gas customer numbers is too optimistic. The BCM has produced new targets based on this new information. The programme manager has updated the target operating model to reflect this.

Is this an appropriate application of the ‘align with priorities' principle, and why?

As the influence of a stakeholder increases, it is recommended that a 'higher' level of engagement is appropriate. Which of the following describes this increasing engagement?

Which is not a valid response for a threat?

When approval to proceed is given at the end of Defining a Programme, what does this mean?

The programme is in the ‘deliver the capabilities’ process in Tranche 1. The Employment Contracts Project needs to identify the skills and qualifications for call centre staff. The Call Centre Manager is concerned that the delivery of the web-based portal, being delivered in Tranche 2, will affect the skills required. They are worried that this may lead to some considerable rework during Tranche 2.

Which role should be responsible for making sure that the Call Centre Manager’s concerns are properly managed?

Which of the following statements is NOT TRUE?

Which of the following is Not a core element of successful communication?

Which of following is output of 'Identifying the programme'?

The project manager for the Customer Processes Project has heard a rumour that Web ‘n’ Go is having financial difficulties. If this company becomes bankrupt, they will not be able to supply the agreed customer web-based portal services which are required to enable the single customer services call centre. The programme manager has added this risk to the programme risk register.

Is this action by the programme manager an appropriate application of the ‘design’ theme, and why?

Which of following is part of critical benefits validation test?

UU has always used a linear project management methodology in the past with varying degrees of success. During the ‘design the outcomes’ process, UU has decided to trial an agile approach to deliver projects throughout Tranche 1.

Which theme is being applied to the ‘design the outcomes' process?

Which of the following is NOT set out by the Programme Brief?

Which document is created from Programme mandate and works as input for Business Case?

Which document identifies appropriate milestones for benefit reviews?

Which of following is correct about Benefits Management?

The programme manager has analysed the costs of using an expert external company to work on the Research and Development Project. Although using the external experts is likely to produce a higher quality solution which would lead to increased organizational adoption, the SRO has insisted that the project only uses internal staff to minimize costs.

Is the SRO's response an appropriate application of the ‘deploy diverse skills' principle, and why?

Here are three statements about the programme justification for the Smart Meter Programme. In which document should the statements be recorded?

The programme is in the ‘design the outcomes’ process. One risk to the programme is that new and improved meter technology may be developed during implementation. This risk has been assessed as high probability and high impact and is therefore a high priority. The initial delivery approach proposes a phased roll-out of the meters so that the programme can exploit any new technology that emerges. The CTO has been appointed as the owner of this risk.

Is this appointment an appropriate application of the identify and prioritize risks’ activity, and why?

Which principle ensures creating a 'Vision'?

Where in the transformational flow would the Benefits Map normally be created?

The project team working on the Training Project in Tranche 3 needs to understand the new processes and knowledge required by staff members to develop a coherent set of training materials. The project team also needs to know the skills and qualifications for each role, and any new processes. The project manager is concerned that some of the documentation provided is outdated and does not now reflect the current processes being developed.

Which aspect of information management, if applied correctly, is MOST LIKELY to address these concerns?

Which activity from the Smart Meter Programme should be delivered using a continual improvement approach?

Halfway through Tranche 2, North City local government announced a new incentive programme to support green initiatives that help residents reduce their carbon footprint. UU is applying for this funding, claiming that its water smart meters and leak detection systems qualify as eco-friendly mechanisms aligned to the new government scheme. The cost of the application process will be more than paid for if UU is approved as part of the incentive programme.

Is this an appropriate application of the justification' theme, and why?

The programme is in the ‘plan progressive delivery' process for the first time and the business case has been confirmed. The programme manager is now attempting to get commitment from the Call Centre Manager that they will provide the staff needed in Tranche 1.

Is this an appropriate application of the ‘plan progressive delivery' process, and why?

Who approves Business Case?

Which document is prepared with a purpose to share with stakeholders?

The programme has successfully completed all projects and work according to the delivery plan and is in the ‘close the programme' process. All internal staff, who had worked on the programme, must now be transferred back into business as usual roles.

Which role should be responsible for managing these activities?

Programme needs to create a working environment that is both robust and flexible enough to be able to cope with frequent and sometimes radical changes of boundary. Which programme management principle suggests this?

The ‘identify the programme’ process has started. The programme manager organized a meeting to discuss the work being planned for the ‘design the outcomes’ process. It was agreed that the Call Centre Manager and the CEngO should be included in future planning meetings.

Which theme is being applied?

Which type of cost is associated in training, moving and supporting an operational unit?

Which of following is not expected from senior leadership of programme?

POTI model is part of which governance theme?

The programme is in the ‘deliver the capabilities’ process in Tranche 3. Engineering staff have been installing the new water meters. As a result, fewer staff than planned have attended the first few training courses, delivered as part of the Training Project. If this trend continues, realization of the reduced costs could be delayed. The programme manager has asked the CEngO to schedule this routine work so that the engineers can attend training courses in the future.

Which theme is MOST relevant to this situation, and why?

Which of the following is Not one of MSP defined levels of stakeholder engagement?

Which of following is output of 'Defining the programme'?