| Describe cloud concepts |
10-15% |
- Describe the different types of cloud services available
- describe Microsoft’s IaaS, and PaaS offerings
- describe where Microsoft Azure and Dynamics 365 fit in to the Microsoft ecosystem
- cloud-based productivity solutions
- Describe the benefits of and considerations for using a cloud service instead of on-premises services
- describe public, private, and hybrid scenarios
- identify scenarios when usage of cloud-based services is more beneficial than on-premises services
- compare costs of cloud-based services with on-premises services
- identify factors that drive organizations to move to the cloud
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| Describe Core Microsoft 365 Services and Concepts |
30-35% |
- Identify core Microsoft 365 capabilities
- productivity and teamwork (IM and chat, online meetings, email and calendaring, Office productivity apps, file storage and sharing, intranet and team sites, enterprise social, accessibility)
- business management (simplified management, business process automation, extensibility, business voice and phone systems, forms and workflow management, business intelligence, work management, customer scheduling and booking, mileage tracking and reporting)
- security and compliance (identity and access management, information protection and governance, threat protection, security management, insider risk management, compliance management, discover and respond)
- describe the capabilities of the Microsoft 365 Admin center and Microsoft 365 user portal
- Describe options for deploying and supporting Windows and Office
- describe the deployment and release models for Windows-as-a-Service (WaaS) including deployment rings
- describe the capabilities of Windows Virtual Desktop (WVD) and when it makes sense to implement WVD
- identify deployment and servicing methods for Microsoft 365 apps
- Describe analytics capabilities in Microsoft 365
- describe capabilities of Workplace Analytics and MyAnalytics
- describe the reports available in the Microsoft 365 Admin center and other admin centers
- Describe Microsoft 365 collaboration solutions
- explain how collaboration solutions in Microsoft 365 can drive personal and organizational productivity
- describe the capabilities for extending Office and Microsoft Teams with Power Platform and third-party apps and services
|
| Explain Security, Compliance, Privacy, and Trust in Microsoft 365 |
30-35% |
- Explain zero-trust security principles for Microsoft 365
- identify key components that need to be protected within an organization’s cloud and on-premises infrastructure
- describe key security pillars of protection, including identity, documents, network, and devices
- Explain unified endpoint management concepts
- explain device and application management
- describe bring you own device (BYOD), and application and device management
- explain the value of the Microsoft Endpoint Manager (MEM) including Microsoft Intune and System Center
- Explain identity and access management concepts
- describe concepts of cloud identity, on-premises identity, and hybrid identity
- describe the purpose and value of implementing multi-factor authentication (MFA)
- describe the purpose and value of conditional access
- Explain Threat Protection in Microsoft 365
- identify how Microsoft 365 services address the most common current threats
- describe the concepts of Cloud App Security
- Describe the Service Trust portal, Microsoft 365 security center, and Compliance Manager
- identify differences between the Service Trust portal, Security center, and Compliance Manager
- explain the trust relationship between Microsoft and service locations
- describe data protection options including data segregation
- describe how compliance scores are generated and how they can be used
- describe scenarios where knowing the compliance score benefits an organization
- describe the value and capabilities of the Service Trust portal
- explain insider risk management capabilities in the compliance score
- identify eDiscovery use cases and scenarios
- explain why privacy matters to Microsoft
- demonstrate the Security Center and Secure Score benefits and capabilities
- Describe information protection and governance solutions
- explain information protection and governance
- identify the types of sensitivity labels and when to use each type
|
| Describe Microsoft 365 pricing and support |
20-25% |
- Plan, predict, and compare pricing
- describe the Cloud Solution Provider (CSP) pricing model for Windows and Microsoft cloud services
- explain available billing and bill management options including billing frequency and methods of payment
- optimize costs based on licensing options
- Identify licensing options available in Microsoft 365
- describe the available licensing and management options for Microsoft 365
- describe additional capabilities available when a customer purchases Azure Active Directory P1, Azure Active Directory P2, and Azure AD Free
- Describe the service lifecycle in Microsoft 365
- describe private, public preview, and General Availability (GA) options
- describe the correlation between lifecycle options and pricing
- describe use cases and capabilities for the Microsoft 365 Roadmap portal
- Describe support offerings for Microsoft 365 services
- describe how to create a support request for Microsoft 365 services
- describe service level agreements (SLAs) concepts, use cases for SLAs, SLA tiers, roles, and responsibilities
- determine service health status by using the Microsoft 365 dashboard or the tenant dashboard
- describe how organizations can communicate with Microsoft by using UserVoice
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