Microsoft Dynamics 365 Customer Service Functional Consultant
Last Update Apr 25, 2024
Total Questions : 283
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Exam Name | Microsoft Dynamics 365 Customer Service Functional Consultant |
Exam Code | MB-230 |
Exam Registration Price | $165 |
Official Information | https://www.microsoft.com/en-us/learning/exam-mb-230.aspx |
See Expected Questions | Microsoft MB-230 Expected Questions in Actual Exam |
Take Self-Assessment | Use Microsoft MB-230 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
Section | Weight | Objectives |
---|---|---|
Manage cases and Knowledge Management | 20-25% | Create and manage cases
|
Manage queues, entitlements, and service-level agreements (SLAs) | 15-20% | Create and manage queues
|
Implement scheduling | 10-15% | Manage resources
|
Implement Omnichannel for Customer Service | 30-35% | Deploy Omnichannel for Customer Service
|
Manage analytics | 10-15% | Configure Customer Service Insights
|
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