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Salesforce Certified Marketing Cloud Engagement Administrator Question and Answers

Salesforce Certified Marketing Cloud Engagement Administrator

Last Update Nov 30, 2025
Total Questions : 163

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Questions 1

Where would a Marketing Cloud admin view all verified email addresses?

Options:

A.  

Identity Verification Log

B.  

From Address Management

C.  

Reply Mail Management

D.  

Sender Profiles

Discussion 0
Questions 2

A Marketing Cloud admin is asked to understand how a certain content area within a Triggered Send Email is performing.

Which report should be used?

Options:

A.  

Dynamic Content for Triggered Sends

B.  

Sends Account Send Summary

C.  

Impression Tracking for Triggered Sends

D.  

Email Performance by Attribute

Discussion 0
Questions 3

When customers use the Marketing Cloud default Profile Center link to unsubscribe it causes users to not receive emails from any other business unit.

What could explain this behavior?

Options:

A.  

The user gets Added to a blocklist that causes an Enterprise level unsubscribe

B.  

The user Is getting deleted from the AN Subscribers list

C.  

Data in data extensions corresponding to the customer

D.  

Is removed Business unit unsubscribe setting causes an Enterprise level unsubscribe

Discussion 0
Questions 4

Which Product enables a Marketing Cloud admin to observe customer behavior, build performance profiles and deliver the next best content?

Options:

A.  

Content Builder

B.  

Einstein Send Time Optimization

C.  

Audience Builder

D.  

Einstein Email Recommendations

Discussion 0
Questions 5

(NTO) wants to use complex criteria to identify subscribers for a special promotional email. Especially they want to target subscribers who opened or engaged with an email within the last 30 days and live within 10 miles of an NTO store.

What should NTO do to create this audience?

Options:

A.  

Measures

B.  

SQL Queries

C.  

Data Filters

D.  

Journey

Discussion 0
Questions 6

Northern Trail Outfitters (NTO) has the Discover Reporting Tool.

Which two report types could help NTO drive their mobile adoption strategy?

Choose 2 answers

Options:

A.  

Email Performance by Device

B.  

Time Between Send and Engagement

C.  

Deliverability Complaint Rate

D.  

Email Sending Performance Report

Discussion 0
Questions 7

A Marketing Cloud admin to create custom roles for their business process.

What should be taken into consideration to accomplish this?

Options:

A.  

Custom roles can only be edited by the user who created the role initially.

B.  

Custom roles are only available within the business in which they were created.

C.  

Custom roles are available on their Marketing Cloud account.

D.  

Custom roles override an individual user’s granular permission assignments.

Discussion 0
Questions 8

Northern Trail Outfitters uses Parameter Manager to automatically tag links, they want to include a Campaign Identifier to the links within a specific campaign message.

At which level should the utm_campaign value be configured?

Options:

A.  

Subscriber

B.  

Link

C.  

Email

D.  

Account

Discussion 0
Questions 9

Northern Trail Outfitters wants to use Synchronized Data Sources to sync Contact data from Salesforce CRM. However, they only want to sync records they would be able to send to reducing the amount of data being brought over.

Which two filtering options could be used when configuring the Contact synced object?

Choose 2 answers

Options:

A.  

Select all records which have opened an email in the past six months

B.  

Select all records with an email address

C.  

Select all records which are active in All Subscribers

D.  

Select all records where Has OptedOutofEmail is FALSE

Discussion 0
Questions 10

A Marketing manager requests to receive an email, once a week, with high-level

metrics in a standard format. Specifically, the manager wants to know how many emails

were sent in the last week.

What location and activity would allow the Marketing Cloud admin to complete the request?

Options:

A.  

Automation Studio: Create a Report Activity to run every seven days.

B.  

Email Studio: Select “Account Send Summary” in Tracking Reports and schedule a weekly report to be sent.

C.  

Automation studio: Create a Query Activity to query data from the “Sent” Data view, then use an Email activity to activate the sending of the data.

D.  

Analytics Builder: Select the “Account Send Summary” in Reports and schedule a weekly report to be sent.

Discussion 0
Questions 11

A customer with limited technical resources has requested assistance in setting up a small email deployment that the customer will maintain long term. The email will display men's shoes to males in the audience and women's shoes to females in the audience. The sendable data extension contains a field with a value of Male or Female. Which method should a consultant recommended to ensure content is displayed properly within the email.

Options:

A.  

AMP script conditional against the Gender field

B.  

AMP script lookup Rows functions

C.  

A/B Test content type

D.  

Dynamic Content Wizard

Discussion 0
Questions 12

Northern Trail Outfitters wants to segment audiences based on SalesCloud data.

Where would their Marketing Cloud admin configure Sales Cloud Objects to be synced and leveraged in Marketing Cloud.

Options:

A.  

Setup >Data Management > Synchronized Data Extensions

B.  

Contact Builder > Data Extensions > Synchronized Data Extensions

C.  

Contact Builder > Data Sources

D.  

Setup > Apps > Salesforce Integration

Discussion 0
Questions 13

Which two data structures could be configured to appear In the out-of-the-box Subscription Center? Choose2 answers

Options:

A.  

Data Extensions

B.  

Publication Lists

C.  

Lists

D.  

Groups

Discussion 0
Questions 14

A Marketing Cloud admin is asked by the marketing team to ensure a default Header and Footer be added to emails.

Where under Setup could this be created?

Options:

A.  

Content Builder Settings

B.  

Emails Studio Settings

C.  

Account Settings

D.  

Campaign Settings

Discussion 0
Questions 15

A Marketing Cloud admin is configuring the Marketing Cloud data model for the first time. Journey Builder with of messages being sent to customers, based on if there has been an order or not. There are two existing data model Orders:

- Customers contains information about subscribers including Email Address, First Name, Last name.

- Orders contains information about the orders and includes the unique identifier of the customer

In which two ways should the admin configure Data Designer to allow this data to be used within a journey?

Choose 2 answers

Options:

A.  

Link the Customers data extension to the data model using Customer ID

B.  

Link the Orders data extension to the Customers data extension using a Many-to-Many relationship

C.  

Link the Orders data extension to the Customers data extension using a One-to-Many relationship

D.  

Link the Customers data extension to the data model using Email Address

Discussion 0
Questions 16

The Marketing Cloud admin for Northern Trails Outfitters wants to build an audience with Advertising Studio which mimics the traits of their most valuable customers.

Which network(s) support lookalike audiences directly from Advertising Studio?

Options:

A.  

Facebook and Twitter

B.  

Facebook

C.  

Google and Facebook

D.  

Twitter

Discussion 0
Questions 17

A publishing company has presented the following:

• A need to send renewal reminders to customers whose subscriptions expire in 15 days and 7 days.

• A campaign needs to be created and managed by a general marketing user who will not have administrative rights and who is not technical.

• The customer's expiration date is included in the data file.

What component should the customer's solution include?

Choose 3 answers

Options:

A.  

Suppression list

B.  

Data Filter

C.  

Triggered Send

D.  

Template-based emails

E.  

Automation StudioTerm

Discussion 0
Questions 18

The Northern Trail Outfitters (NTO) marketing team is launching a new email campaign. NTO's Email Specialist wants to perform quality assurance checks on the email prior to send and has asked about using the Validate functionality for this effort.

Which three items will Validate check in an email message?

Choose 3 answers

Options:

A.  

Each content area specified in a dynamic content rule exists.

B.  

Words or phrases used may trigger spam filters.

C.  

Grammar and spelling in the email text is correct.

D.  

Correct syntax is used on any AMPScript in the email's code.

E.  

Personalization strings map to attributes or data extension fields

Discussion 0
Questions 19

Northern Trail Outfitters has five business units in their Marketing Cloud account. All business units should be configured to use the same SFTP directory

How should this setup be achieved?

Options:

A.  

Child business unit SFTP user should be created

B.  

Copy the parent SFTP user into each child business unit

C.  

Each business unit should have multiple SFTP users

D.  

All child business units should have an individual SFTP user

Discussion 0
Questions 20

A Marketing Cloud admin needs to warm their accounts Dedicated IP.

What option for segmentation aligns with the IP Warming process?

Options:

A.  

Segment to those recipients receiving text email versions first

B.  

Segment subscribers with soft bounces in their own dedicated send

C.  

Segment by domain to limit number of sends to each email provider

D.  

Segment by geographic region as after-hours sends will be marked as spam

Discussion 0
Questions 21

Northern Trail Outfitters wants to have specific permission restrictions applied to all users in a business unit.

How should they accomplish this?

Options:

A.  

A Assign a role to the business unit

B.  

Set default permissions with the restrictions on the business unit

C.  

Apply a permission set to the business unit

D.  

Disable the permissions directly within the business unit

Discussion 0
Questions 22

Which three considerations should be made when setting up Distributed Marketing?

Choose 3 answers

Options:

A.  

Business users can select any email at the time of sending.

B.  

Default options can be set up for the greeting in the email.

C.  

A journey can be connected to one or more Campaigns.

D.  

The DM administrator Profile is required to access Distributed Marketing.

E.  

Messages can be sent to Contacts, Leads, and Person Accounts.

Discussion 0
Questions 23

Northern Trail Outfitters is preparing to send a promotional email. The audience file was loaded into a data extension but does not display for Marketing Cloud admin scheduling the send.

What should the admin confirm to resolve the issue?

Options:

A.  

The data extension is marked as Sendable

B.  

The data extension contains a Salesforce ID

C.  

The Data extension is marked as Sendable and Testable

D.  

The data extension is linked using the Contact Key

Discussion 0
Questions 24

Marketing Cloud admin is asked to determine the total number of emails sent across all of their business units in the last calendar year

Where would the admin retrieve this information?

Options:

A.  

Contact Builder > All Contacts > Email

B.  

Analytics Builder > Reports > Email Send Report

C.  

Email Studio > Email > Tracking > Sends

D.  

Studio > Email > Subscribers > All Subscribers

Discussion 0
Questions 25

Which two data structures could be configured to appear in the out-of-the-box Subscription center? Choose 2 answers

Options:

A.  

Publication Lists

B.  

Data Extensions

C.  

Lists

D.  

Groups

Discussion 0
Questions 26

A Marketing Cloud admin is using the Import Wizard to import data into a non-sendable data extension, but receives an error indicating the import type being used requires a primary key.

Which import type could the admin use instead?

Options:

A.  

Add Only

B.  

Overwrite

C.  

Add and Update

D.  

Update Only

Discussion 0
Questions 27

What storage model should be used if a subscriber has more than one value for an attribute?

Options:

A.  

Profile Attribute

B.  

Data Extensions

C.  

Publication Lists

D.  

Lists

Discussion 0
Questions 28

NTO wants to copy journeys across business units.

What could be used to replicate journey structure so it can be easily recreated in another account?

Options:

A.  

Journey Templates

B.  

Deployment Manager

C.  

Journey Extracts

D.  

Copy activities

Discussion 0
Questions 29

Which three statements should be considered before using Goals in Journey Builder?

Choose 3 answers

Options:

A.  

Goal target statistics are stored in a data extension.

B.  

Goals are created to evaluate journey performance.

C.  

Goals can act as exit criteria.

D.  

Contacts are evaluated against the goal after a wait activity.

E.  

Each contact is assigned an individual goal.

Discussion 0
Questions 30

A Contact Delete request has been processed for subscribers who have been sent to previously in a Northern Trail Outfitters account, the action did NOT target all contacts in their account and significant number of contacts which have been sent to remain,

Which two data would still exist in the account? Choose 2 answers

Options:

A.  

Contact data in sendable data extensions

B.  

Contact data in non-sendable extensions

C.  

Contact-specific data at the job level

D.  

General tracking data at the job level

Discussion 0
Questions 31

A Marketing Cloud admin is configuring a journey using Path Optimizer. they want to hold back 60% of the contacts until a winner has been selected.

Which two settings should be selected before the admin can configure the Holdback percentage?

Choose 2 answers

Options:

A.  

Data Extension entry source

B.  

Journey re-entry settings

C.  

Run Once schedule type

D.  

Winner evaluation

Discussion 0
Questions 32

Northern Trail Outfitters (NTO) experienced a 24-hour website outage beginning on a peak shopping day. As a result, a number of logged-in customers' shopping sessions were disrupted. When the site is back online, the retailer would like to encourage those shoppers to return to the site and continue their shopping.

What action should NTO take?

Options:

A.  

Import a file of logged-in customers into NTO's existing Abandoned Cart journey in Journey Builder.

B.  

Create a user-initiated message to logged-in customers to send once the website is restored.

C.  

Do not send an email, as outage may have increased negative sentiment, resulting in unsubscribes.

D.  

Create and send an apology email that includes a discount for a future purchase to all customers

Discussion 0
Questions 33

Northern Trail Outfitters' security team has password policies they want enforced within Marketing Cloud.

Which policies could the Marketing Cloud admin configure in Setup7

Options:

A.  

Minimum Password Length, Password Complexity, Password History, Expiration Period

B.  

Minimum Password Length, Use Strong Passphrases, Password History, Number of Security Questions

C.  

Minimum Password Length, Use Strong Passphrases, Unique Password, Number of Security Questions

D.  

Maximum Password Length, PasswordComplexity, Unique Password, Expiration Period

Discussion 0
Questions 34

NTO wants to format links for consumption by Google Analytics 360. NTO wants to make sure they do not have any data which could be considered Personally Identifiable information (PII) within their links.

Which three values could be used as personalization strings in query string parameters?

Choose 3 answers

Options:

A.  

Product Code

B.  

Application ID

C.  

Subscriber ID

D.  

Email Address

E.  

Name

Discussion 0
Questions 35

Which data structure can be utilized inside the out-of-the-box Subscription Center to enable custom subscription status?

Options:

A.  

Data Extensions

B.  

Publication Lists

C.  

Groups

Discussion 0
Questions 36

A Marketing Cloud admin at Northern Trail Outfitters (NTO) is exploring whether they need to separate their brands into separate business units.

When should the admin create separate business units for each of NTO's brands?

Options:

A.  

NTO requires SSL certificate configurations for Content Builder and Portfolio images

B.  

Brand-specific private domains need to be leveraged when wrapping images and links in email campaigns

C.  

Multiple brand logos must be accommodated in an email header

D.  

A new sender profile needs to be leveraged for sending transactional emails

Discussion 0
Questions 37

What functionality is contained in Journey Builder that does not exist in Automation Studio?

Options:

A.  

Native execution of a Server-side JavaScript activity.

B.  

The option to convert a qualified Lead to a Contact.

C.  

Flexibility to wait based on duration or a specific time.

D.  

The ability to send an email to a Salesforce audience.

Discussion 0
Questions 38

A Marketing Cloud admin wants to configure a new keyword for an upcoming SMS campaign. After entering the desired keyword CELEBRATION, the admin notices the keyword is unavailable.

What issue could the admin be facing?

Options:

A.  

Keyword is used within another business unit

B.  

Keyword is a reserved word

C.  

Keyword has too many characters

D.  

Keyword fails to meet content standards

Discussion 0
Questions 39

A Marketing Cloud admin wants to create an SFTP User for the first time.

Which two considerations should be taken when configuring an SFTP User7

Choose 2 answers

Options:

A.  

By default, the username is the MID for the current Marketing Cloud MID.

B.  

Minimum password length is 12 characters.

C.  

By default, the password will be the password of the logged-in user.

D.  

Once created, the user will need to be activated in order to use the SFTP.

Discussion 0
Questions 40

Northern Trail Outfitters (NTO) Is building a journey which randomly sends five different versions of an initial welcome email to new subscribers; however, subscribers receive the same follow-up email two weeks later. To improve maintainability of their email content, NTO wants to use five completely different emails, rather than having one email with dynamic content.

Which activity would allow them to build the journey with the fewest activities possible?

Options:

A.  

Join

B.  

Einstein STO

C.  

Engagement Split

D.  

Wait Until Date

Discussion 0
Questions 41

Northern Trail Outfitters (NTO) rolled out a global SMS initiative three months ago,

as their customers have shown great interest in receiving promotions via text. However,

NTO was notified they are already at 75% utilization for their annual Super Messages.

Why could this be the case?

Options:

A.  

Mobile Push was enabled by mistake, which consumes Super Messages when not in use.

B.  

Each email consumes five super messages when sending below a certain threshold.

C.  

The majority of NTO’s subscriber base is in the United States.

D.  

A multiplier is applied to each SMS message based on the destination country

Discussion 0
Questions 42

Northern Trail Outfitters has a mobile app.

Which two products would allow them to send push notifications to customers with their mobile app?

Choose 2 answers

Options:

A.  

Journey Builder

B.  

Contact Builder

C.  

Mobile Connect

D.  

Mobile Push

Discussion 0
Questions 43

Northern Trail Outfitters (NTO) purchased one Sender Authentication Package (SAP) to ensure their branding is on every marketing communication.

What would be achieved with SAP?

Options:

A.  

Image URLS are wrapped with the appropriate brand URL

B.  

The out-of-the-box profile center will display NTO branding

C.  

A different click domain can be used for each brand

D.  

A Dedicated IP is automatically warmed up

Discussion 0
Questions 44

A Marketing Cloud admin discovers large sends are not meeting send speed goals set by the organization.

What functionality would get messages out the door faster?

Options:

A.  

Burst Sending

B.  

Journey Builder Triggered Sends

C.  

Send Throttling

D.  

Marketing Cloud Connect

Discussion 0
Questions 45

Northern Trail Outfitters wants to leverage the REST API for an external application they plan to build.

Where should their Marketing Cloud admin set up permissions to allow REST authentication?

Options:

A.  

Installed Packages

B.  

Data Management

C.  

Security Settings

D.  

Salesforce Integration

Discussion 0
Questions 46

Einstein Recommendations uses data extensions to store user-facing information

How is this data passed to Marketing Cloud?

Options:

A.  

Google Analytics 360

B.  

Collect Tracking code

C.  

Conversion Tracking

D.  

Web & Mobile Analytics

Discussion 0
Questions 47

Northern Trail Outfitters placed an encrypted file on their Marketing Cloud SFTP for import into a data extension. They are using a file transfer Activity to decrypt the file.

What would the decrypted data be after the File Transfer Activity completes?

Options:

A.  

Selected SFTP folder

B.  

Original SFTP folder

C.  

Target Data Extension

D.  

Safehouse

Discussion 0
Questions 48

Northern Trail Outfitters needs to reduce the amount of work when managing messages to customers, but cannot add any more personnel due to budget constraints. There has been an increased number of customer purchases on their website, and the team currently sends batch order confirmations. What solution will decrease manual workloads on the team and will improve their customers experience?

Options:

A.  

A file drop automation to send emails to customers who have made a purchase.

B.  

A user -initiated message to send an email to customers who made a purchase daily.

C.  

A scheduled automation to send emails to customers who made a purchase daily.

D.  

A triggered message to send an email as soon as a customer completes a purchase.

Discussion 0