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Salesforce Certified Marketing Cloud Engagement Administrator Question and Answers

Salesforce Certified Marketing Cloud Engagement Administrator

Last Update Sep 26, 2025
Total Questions : 163

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Questions 1

Northern Trail Outfitters (NTO) has the Discover Reporting Tool.

Which two report types could help NTO drive their mobile adoption strategy?

Choose 2 answers

Options:

A.  

Email Performance by Device

B.  

Time Between Send and Engagement

C.  

Deliverability Complaint Rate

D.  

Email Sending Performance Report

Discussion 0
Questions 2

Northern Trail Outfitters uses DoubleClick Bid Manager, Facebook Ads, and Google Analytics to manage advertising spend. They want to combine these data sources with Marketing Cloud's API to identify their most effective campaigns.

What feature should be recommended?

Options:

A.  

Marketing Cloud Intelligence

B.  

Marketing Cloud Personalization

C.  

Einstein AI

Discussion 0
Questions 3

As part of their brand guidelines, Northern Trail Outfitters (NTO) uses a custom brand font for all print marketing materials. NTO wants to use their custom brand font in email as well.

What is the recommended best practice for font usage in email?

Options:

A.  

Use a web-safe font for text that closely matches the brand's custom font.

B.  

Build an email as one image, with all text saved in the brand font.

C.  

Edit an email's HTML to list the custom brand font in the style tag's font-family property.

D.  

Build an email using multiple images, with all text saved in the brand font.

Discussion 0
Questions 4

Analyst of The Northern Trail Outfitters(NTO) marketing team needs to pull email metrics for an upcoming quarterly company meeting. These metrics need to be reported per email campaign for each of NTO's Business Units:

• Number of Sends

• Delivery Rate

• Overall Bounce Rate

• Block Bounce Rate

•Open Rate

• Click Rate

• Complaint Rate

• Unsubscribe Rate

Which email report should NTO's Marketing Analyst pull from Marketing Cloud to get this information?

Options:

A.  

Campaign Email Tracking Report

B.  

Email Performance Over Time Report

C.  

Email Send Report

D.  

Account Send Summary Report

Discussion 0
Questions 5

Northern Trail Outfitters requires all subscriber files placed on the SFTP for import be encrypted.

Which activity in Automation Studio could be used to decrypt the file to prepare for Importing?

Options:

A.  

Import Activity

B.  

Data Extract Activity

C.  

File Transfer Activity

D.  

Decryption Activity

Discussion 0
Questions 6

A publishing company has presented the following:

• A need to send renewal reminders to customers whose subscriptions expire in 15 days and 7 days.

• A campaign needs to be created and managed by a general marketing user who will not have administrative rights and who is not technical.

• The customer's expiration date is included in the data file.

What component should the customer's solution include?

Choose 3 answers

Options:

A.  

Suppression list

B.  

Data Filter

C.  

Triggered Send

D.  

Template-based emails

E.  

Automation StudioTerm

Discussion 0
Questions 7

Northern Trail Outfitters (NTO) is concerned about unauthorized API access to their Marketing Cloud account.

Which feature would NTO enable to assist in reducing threats from malicious API attacks?

Options:

A.  

IP Allowlist

B.  

Field Level Encryption

C.  

Advanced Audit Trail

D.  

Single Sign on Authentication

Discussion 0
Questions 8

A user asks a Marketing Cloud admin to update and increase their session timeout setting. Which three considerations should the admin review before making this update?

Choose 3 answers

Options:

A.  

Frustration of users upon timeouts

B.  

Best practice suggests a 20-minute timeout setting

C.  

Security risk of unauthorized users for longer timeout settings

D.  

Change impacts all users

E.  

Typical length of time users spend in Marketing Cloud

Discussion 0
Questions 9

Northern Trail Outfitters (NTO) purchased one Sender Authentication Package (SAP) to ensure their branding is on every marketing communication.

What would be achieved with SAP?

Options:

A.  

Image URLS are wrapped with the appropriate brand URL

B.  

The out-of-the-box profile center will display NTO branding

C.  

A different click domain can be used for each brand

D.  

A Dedicated IP is automatically warmed up

Discussion 0
Questions 10

What does Marketing Cloud authenticate when a user logs in through the user interface?

Options:

A.  

If the user is assigned a role in the parent business unit

B.  

If the user is logging in from a whitelisted IP address

C.  

If the user is an API User on their record

D.  

If the user has login hours enabled on their profile

Discussion 0
Questions 11

What elements of CAN-SPAM should the Marketing Cloud admin ensure are present for each Commercial send?

Options:

A.  

Preference Center link and physical mailing address

B.  

Business name and a link to the business website

C.  

Business name and physical mailing address

D.  

Preference Center link and a link to the business website

Discussion 0
Questions 12

A customer will provide a single daily file on the Marketing Cloud SFTP at 3 AM and needs an alert if the file is not present on time. The file needs to be: Imported into a staging data extension. Separated into two different data extensions.

Which workflow should meet these requirements?

Options:

A.  

Scheduled Automation: File Transfer Activity > Import File Activity > SQL Query Activity 1 > SQL Query Activity 2

B.  

Scheduled Automation: Import File Activity > SQL Query Activity 1 > SQL Query Activity 2

C.  

File Drop Automation: Import File Activity > SQL Query Activity1 > SQL Query Activity 2

D.  

File Drop Automation: File Transfer Activity > Import File Activity > Filter Activity > SQL Query Activity 1

Discussion 0
Questions 13

Northern Trail Outfitters has a mobile app.

Which two products would allow them to send push notifications to customers with their mobile app?

Choose 2 answers

Options:

A.  

Journey Builder

B.  

Contact Builder

C.  

Mobile Connect

D.  

Mobile Push

Discussion 0
Questions 14

Which two data structures could be configured to appear In the out-of-the-box Subscription Center? Choose2 answers

Options:

A.  

Data Extensions

B.  

Publication Lists

C.  

Lists

D.  

Groups

Discussion 0
Questions 15

A Marketing Cloud admin at a bank is asked to avoid storing sensitive data in the

cloud. This data will only be sent to Marketing cloud to execute a send.

Which feature would the admin use to meet this requirement?

Options:

A.  

Tokenized Sending

B.  

List Sending

C.  

Field Level Encryption.

D.  

Distributed Marketing Sends.

Discussion 0
Questions 16

Northern Trail Outfitters (NTO) uses data extensions for all of their email audiences. A customer reports they unsubscribed several week-end ago, but continue to receive NTO's daily digest at their old address. NTO's Marketing cloud Admin has confidently deleted them from present in the appropriate data extension.

What consideration could account for this behavior?

Options:

A.  

Data retention settings were incorrect in the data extension.

B.  

The email address in All Subscribers is prioritized.

C.  

Contact Builder was not configured properly.

D.  

The data extension was not configured as sendable.

Discussion 0
Questions 17

Northern Trail Outfitters (NTO) wants to implement a drip campaign to its highest -value outdoor sports customers. NTO is including a deep product discount and wants to limit the audience to not only its best customers, but also those customers most likely to respond.

Which three criteria should the customer use to create an audience for this campaign?

Choose 3 answers

Options:

A.  

Proximity to Store

B.  

Ages in Household

C.  

Lifetime Purchase Value

D.  

Conversion Rate

E.  

Last Purchase Date

Discussion 0
Questions 18

Northern Trail Outfitters has five business units in their Marketing Cloud account. All business units should be configured to use the same SFTP directory

How should this setup be achieved?

Options:

A.  

Child business unit SFTP user should be created

B.  

Copy the parent SFTP user into each child business unit

C.  

Each business unit should have multiple SFTP users

D.  

All child business units should have an individual SFTP user

Discussion 0
Questions 19

Northern Trail Outfitters (NTO) uses Sender Authentication Package (SAP) for branding purposes. Their German business unit is configured with the SAP domain de.ntomarketing .com.

The German NTO team is preparing for a campaign and wants to use customized Cloud Pages with the domain de-special.ntomarketing.com.

How could the Marketing Cloud admin meet this requirement?

Options:

A.  

Purchase a new SAP for de-special.ntmarketing.com

B.  

Purchase a new private Domain for use in CloudPages

C.  

CloudPages must use the SAP domain

D.  

CloudPages must use pages.ntmarketing.com

Discussion 0
Questions 20

Northern Trail Outfitters has the Discover Reporting Tool.

Which two report types could help them drive mobile adoption strategy?

Choose 2 answers

Options:

A.  

Time Between Send and Engagement

B.  

Email Performance by Device

C.  

Email Sending Performance Report

D.  

Deliverability Complaint Rate

Discussion 0
Questions 21

Which two statements are correct about Send Logging?

Choose 2answers

Options:

A.  

Send Log data extensions are archived automatically based on retention settings.

B.  

AMP script can be used to pull data from Send Logs for use within emails.

C.  

SQL Query Activities can reference Send Logs in combination with system data views.

D.  

A business unit can support up to three Send Logs.

Discussion 0
Questions 22

The Marketing Cloud admin for Northern Trails Outfitters wants to build an audience with Advertising Studio which mimics the traits of their most valuable customers.

Which network(s) support lookalike audiences directly from Advertising Studio?

Options:

A.  

Facebook and Twitter

B.  

Facebook

C.  

Google and Facebook

D.  

Twitter

Discussion 0
Questions 23

Northern Trail Outfitters was given a set of requirements from their governance team to protect against misuse of customer data. One item mandated Marketing Cloud users should NOT be able to export data without approval from the governance team, however, users should still be able to view data within the system.

Which feature would allow compliance with this requirement?

Options:

A.  

Export Email Allowlist

B.  

IP Allowlist

C.  

Identity Verification

D.  

Audit Trail

Discussion 0
Questions 24

Northern Trail Outfitters uses Parameter Manager to automatically tag links, they want to include a Campaign Identifier to the links within a specific campaign message.

At which level should the utm_campaign value be configured?

Options:

A.  

Subscriber

B.  

Link

C.  

Email

D.  

Account

Discussion 0
Questions 25

A Marketing Cloud admin wants to configure a new keyword for an upcoming SMS campaign. After entering the desired keyword CELEBRATION, the admin notices the keyword is unavailable.

What issue could the admin be facing?

Options:

A.  

Keyword is used within another business unit

B.  

Keyword is a reserved word

C.  

Keyword has too many characters

D.  

Keyword fails to meet content standards

Discussion 0
Questions 26

Northern Trail Outfitters (NTO) only has enough licenses for their staff. A campaign manager is out on parental leave

How should NTO create a new user to fill in?

Options:

A.  

Delete the campaign manager's user and create a new user

B.  

Disable the campaign manager's user and create a new user

C.  

Transfer the campaign manager's permissions to a new user

D.  

Deactivate the campaign manager's license and assign it to the new user

Discussion 0
Questions 27

A Contact Delete request has been processed for subscribers who have been sent to previously in a Northern Trail Outfitters account, the action did NOT target all contacts in their account and significant number of contacts which have been sent to remain,

Which two data would still exist in the account? Choose 2 answers

Options:

A.  

Contact data in sendable data extensions

B.  

Contact data in non-sendable extensions

C.  

Contact-specific data at the job level

D.  

General tracking data at the job level

Discussion 0
Questions 28

Northern Trail Outfitters wants to expand their use of Marketing Cloud to business users who spend their day in Sales Cloud, without granting access to Marketing Cloud directly.

What feature should be used?

Options:

A.  

Distributed Sending

B.  

Distributed Marketing

C.  

Marketing Cloud Connect

Discussion 0
Questions 29

Northern Trail Outfitters (NTO) has a requirement to create a distinction between marketing and transactional emails in terms of From Name and IP Address for reputation purposes.

Which two actions should NTO take in order to create Send Classifications?

Choose 2 answers

Options:

A.  

Define a Sender Profile.

B.  

Define a Subscriber -specific From Name.

C.  

Define custom Reply Mail Management.

D.  

Define a Delivery Profile.

Discussion 0
Questions 30

A customer is developing a new eCommerce section of their website and plans to leverage transactional data in customer journeys.

Which two Marketing Cloud features will support this effort?

Choose 2 answers

Options:

A.  

Data Designer

B.  

Cloud Pages

C.  

Web Analytics Connector

D.  

Content Builder

Discussion 0
Questions 31

Northern Trail Outfitters (NTO) is concerned about unauthorized API access to their Marketing Cloud account.

Which feature would NTO enable to assist in reducing threats from malicious API attacks?

Options:

A.  

IP Whitelisting

B.  

Field Level Encryption

C.  

Advanced Audit Trail

D.  

Single Sign on Authentication

Discussion 0
Questions 32

A marketing manager requests to receive an email, once a week, with high-level metrics in a standardized format. Specifically, the manager wants to know how many emails were sent in the last week.

What location and activity would allow the Marketing Cloud admin to complete this request?

Options:

A.  

Email Studio: Select the "Account Send Summary*' in Tracking Reports and schedule a weekly report to be sent.

B.  

Analytics Builder: Select the "Account Send Summary" in Reports and schedule a weekly report to be sent.

C.  

Automation Studio: Create a Query Activity to query data from the "Sent" Data View, then use an Email activity to automate the sending of the data.

Discussion 0
Questions 33

Northern Trail Outfitters wants to set up a welcome journey that leverages customer data across three data extensions: Customers, Orders, and Products.

What is the best way to facilitate this within Contact Builder?

Options:

A.  

Create three distinct Attribute Groups that link Customers to Contacts, Orders to Customers, and Products to Orders.

B.  

Create a single Attribute Group that links Contacts to Customers, Orders to Products, and Products to Customers.

C.  

Create three distinct Attribute Groups that link each data extension directly to Contacts.

D.  

Create a single Attribute Group that links Customers to Contacts, Orders to Customers, and Products to Orders.

Discussion 0
Questions 34

Northern Trail Outfitters installed Query Studio for Marketing Cloud, however, users are reporting they do NOT have access

How should the Marketing Cloud admin ensure users have access?

Options:

A.  

Choose Public App Integration during the installation

B.  

Install App-appropriate business units for expanded access

C.  

License all appropriate users within the installed package

D.  

Configure the API Integration to allow all users access

Discussion 0
Questions 35

An email marketing manager is planning to send a promotional email to one million subscribers.

Which data structure should be used?

Options:

A.  

Data Extension

B.  

Publication List

C.  

Group

D.  

List

Discussion 0
Questions 36

A marketing Cloud admin wants to ensure sensitive information needed for email sends is NOT imported and stored in Marketing cloud. What solution should they implement?

Options:

A.  

Tokenized Sending

B.  

Transparent Data Encryption

C.  

Key Management

D.  

Field level Encryption

Discussion 0
Questions 37

Northern Trail Outfitters wants to bring subscriber data from its data warehouse into Marketing Cloud.

Which 2 fields would need minimal consideration, for size/scalability related reasons, when creating a data extension to house the data?

Choose 2 answers

Options:

A.  

Text

B.  

Decimal

C.  

Number

D.  

Boolean

Discussion 0
Questions 38

A Marketing Cloud admin needs to warm their accounts Dedicated IP.

What option for segmentation aligns with the IP Warming process?

Options:

A.  

Segment to those recipients receiving text email versions first

B.  

Segment subscribers with soft bounces in their own dedicated send

C.  

Segment by domain to limit number of sends to each email provider

D.  

Segment by geographic region as after-hours sends will be marked as spam

Discussion 0
Questions 39

A customer frequently holds seminars and other events to interface with their customers. They plan to do the following:

- Use Smart Capture forms to write data into event registration data extensions.

- Cross-reference the records in each registration data extension with corresponding invitation email sends.

- Send a follow-up email to customers who click on the registration link in the invitation email, but do not complete registration.

Which skill is needed to build an efficient solution?

Options:

A.  

AMPscript

B.  

SQL

C.  

HTML

D.  

CSS

Discussion 0
Questions 40

A Marketing Cloud admin at Northern Trail Outfitters (NTO) is exploring whether they need to separate their brands into separate business units.

When should the admin create separate business units for each of NTO's brands?

Options:

A.  

A new sender profile is needed for sending transactional emails.

B.  

Multiple FTP users must be accommodated.

C.  

Brand-specific private domains are required for images and links.

Discussion 0
Questions 41

A Marketing Cloud admin has been asked to grant full administrator permissions to a new user.

Which two standard roles should be selected for the new user?

Choose 2 answers

Options:

A.  

Marketing Cloud Security Administrator

B.  

Administrator

C.  

Data Manager

D.  

Marketing Cloud Administrator

Discussion 0
Questions 42

Northern Trail Outfitters does NOT want to store email addresses or phone numbers within Marketing Cloud.

Which feature should they use?

Options:

A.  

Tokenized Sending

B.  

Field Level Encryption

C.  

Lookup reference to Contact Object

D.  

Master-detail relationship to Contacts

Discussion 0
Questions 43

The Northern Trail Outfitters (NTO) marketing team is launching a new email campaign. NTO's Email Specialist wants to perform quality assurance checks on the email prior to send and has asked about using the Validate functionality for this effort.

Which three items will Validate check in an email message?

Choose 3 answers

Options:

A.  

Each content area specified in a dynamic content rule exists.

B.  

Words or phrases used may trigger spam filters.

C.  

Grammar and spelling in the email text is correct.

D.  

Correct syntax is used on any AMPScript in the email's code.

E.  

Personalization strings map to attributes or data extension fields

Discussion 0
Questions 44

What should be confirmed to ensure Journey Builder directs the subscribers correctly?

Options:

A.  

Journey Data is used for the Decision Split.

B.  

Entry Source attributes are available in Journey Settings.

C.  

Contract Data is used for the Decision Split.

D.  

Filter Contacts are enabled to refine the audience.

Discussion 0
Questions 45

Northern Trail Outfitters wants to send a custom survey to customers asking about their experience following a recent purchase.

Which feature should be used to create a survey form?

Options:

A.  

Mobile Connect

B.  

Content Builder

C.  

Smart Capture

D.  

Profile Center

Discussion 0
Questions 46

A Marketing Cloud admin has scheduled a query on a daily basis. They notice the query sometimes fails to execute.

How would the admin ensure a notification is received when the query fails?

Options:

A.  

Add their Email Address in the automation "Runtime Error or Skipped Run Notification Settings

B.  

Install the Marketing Cloud App on phone to receive Push Messages

C.  

Add their Email Address in the Query Activity Notifications Field

D.  

Configure the "Event Notification Service" in Setup with their Email Address

Discussion 0
Questions 47

A Marketing Cloud admin wants to create an SFTP User for the first time.

Which two considerations should be taken when configuring an SFTP User7

Choose 2 answers

Options:

A.  

By default, the username is the MID for the current Marketing Cloud MID.

B.  

Minimum password length is 12 characters.

C.  

By default, the password will be the password of the logged-in user.

D.  

Once created, the user will need to be activated in order to use the SFTP.

Discussion 0
Questions 48

A Marketing Cloud admin is asked to add a set of four tracking parameters automatically to all the links in an email sent via email studio.

Which solution should the admin suggest?

Options:

A.  

AMP script for Marketing Cloud

B.  

Web Analytics Connector

C.  

Google Analytics 360

D.  

Marketing Cloud Connect

Discussion 0