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Salesforce Certified Marketing Cloud Engagement Foundations Question and Answers

Salesforce Certified Marketing Cloud Engagement Foundations

Last Update Nov 30, 2025
Total Questions : 122

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Questions 1

Which key allows marketers to manage customers subscribed to multiple channels as one unique profile?

Options:

A.  

Primary Key

B.  

Contact Key

C.  

API Key

Discussion 0
Questions 2

Management at Cloud Kicks (CK) requests a campaign to grow its audience base. CK needs to ensure the captured emails are sent to the intended and confirmed recipients worldwide.

What should the associate use to satisfy the request?

Options:

A.  

Service calls opt-in

B.  

Single opt-in

C.  

Double opt-in

Discussion 0
Questions 3

Northern Trail Outfitters is implementing an email send log for tracking and compliance. A marketing consultant has already set up the process

to export the data.

Which data extension setting should be used to complete the requirement?

Options:

A.  

Data Retention

B.  

Data Relationships

C.  

Primary Key

Discussion 0
Questions 4

Northern Trail Outfitters wants to send first-time customers a welcome email with a coupon immediately after they sign up for a newsletter.

What should an associate use to accomplish this task?

Options:

A.  

Email Studio

B.  

Automation Studio

C.  

Web Studio

Discussion 0
Questions 5

The marketing team at Cloud Kicks notices that a critical data extension is able to be modified and deleted by anyone.

What should an associate utilize to prevent users from accidentally editing or deleting these data extensions?

Options:

A.  

Use Manage Data Extension Policies to prevent users from modifying or deleting this data extension.

B.  

Use Roles & Permissions to set modify and delete permissions for key data extensions.

C.  

Use Contact Builder to move all key data extensions into the Salesforce Data Extensions folder.

Discussion 0
Questions 6

What should a marketing associate use to identify a unique contact across various channels?

Options:

A.  

Contact Key

B.  

Email Address

C.  

Mobile Number

Discussion 0
Questions 7

A marketing associate at Northern Trail Outfitters is sending out several different emails to contacts. After several attempts, the most recent email fails to send. The associate confirmed that all contacts are subscribed to receive emails and there are no issues with the email build.

Which email send status explains why the most recent email failed to send?

Options:

A.  

Wrong email

B.  

Bounce

C.  

Held

Discussion 0
Questions 8

Northern Trail Outfitters created a new team to oversee its marketing strategy. They want a way to categorize content by any criteria, marketing tactic, geography, and product line.

What should an associate recommend?

Options:

A.  

Enable content tags.

B.  

Create custom folder permissions.

C.  

Organize folders alphabetically.

Discussion 0
Questions 9

Management at Northern Trail Outfitters wants to run a new campaign and has asked the marketing associate to prepare a data extension. Some fields match a previous data extension, but some need to be added.

How should the marketing associate create the data extension?

Options:

A.  

Export the data, add fields externally, and import it back into the original data extension.

B.  

Directly modify the existing data extension and save with a new name.

C.  

Copy the data extension from the original campaign and modify the fields.

Discussion 0
Questions 10

The marketing team at Northern Trail Outfitters has been running an email series for three weeks. Management has asked for a report of the results of the email campaign's effectiveness and performance.

Which email metric should the associate use to convey the email's visual effectiveness?

Options:

A.  

Open Rate

B.  

Bounce Rate

C.  

Click-to-Open Rate

Discussion 0
Questions 11

Cloud Kicks (CK) is sending a new publication. There is debate whether CK should continue using the From Name it used from previous messaging or leverage a new From Name.

What is an argument in favor of using a new From Name?

Options:

A.  

Receive better Inbox placement.

B.  

Enhance address book utilization.

C.  

Easily differentiate the new publication.

Discussion 0
Questions 12

The marketing team at Northern Trail Outfitters is launching a reengagement program in an effort to regain some of its lapsed subscribers. They target a part of their lapsed subscriber suppression list and, after the first attempt, the bounce rate is higher than normal.

What is causing the deliverability issue?

Options:

A.  

Customers had previously unsubscribed from All Subscribers.

B.  

Email addresses have been flagged by List Detective.

C.  

Email addresses no longer exist with the service provider.

Discussion 0
Questions 13

Northern Trail Outfitters is configuring its large “Holidays in July” sale and needs to control the anticipated large volume of web traffic.

Which email delivery setting helps control volume to meet these needs?

Options:

A.  

Transactional Send Classification

B.  

Prebuild Burst Sending

C.  

Send Throttling

Discussion 0
Questions 14

Northern Trail Outfitters has many email sends and wants to create a data extension to gather this information.

Which template type will generate the email send in the data extension?

Options:

A.  

Reports

B.  

Data View

C.  

Send Logging

Discussion 0
Questions 15

The marketing team at Cloud Kicks wants to ensure its landing page's branding is consistent with its site, including options to update profile information and unsubscribe from specific lists.

Which asset should the associate create for this experience?

Options:

A.  

Account-Level Footers

B.  

Custom Preference Center

C.  

Dynamic Content

Discussion 0
Questions 16

A marketing associate has a list of contacts that needs to be imported into a data extension from a text file.

Which type of data extension should the associate use to complete this task?

Options:

A.  

Standard data extension

B.  

Random data extension

C.  

Filtered data extension

Discussion 0
Questions 17

The marketing team at Cloud Kicks has identified an audience for their upcoming journey that will refresh daily using a data filter in Automation Studio.

Which entry source should an associate use for the journey?

Options:

A.  

Audience

B.  

Salesforce Data Entry Event

C.  

Data Extension

Discussion 0
Questions 18

Northern Trail Outfitters (NTO) wants more insight into website traffic and behavior generated from promotional email campaigns.

Which type of tracking should the associate add to links in emails to better understand NTO's site traffic?

Options:

A.  

Behavioral Triggers

B.  

UTM Parameters

C.  

Link Alias

Discussion 0
Questions 19

What is a benefit of enrolling new contacts into a nurture campaign?

Options:

A.  

Communicates previous discount opportunities missed

B.  

Helps meet the number of outbound emails each month that management wants sent

C.  

Introduces potential customers to the brand

Discussion 0
Questions 20

Which CAN-SPAM requirements should a marketing associate be aware of in regard to unsubscribing from commercial emails?

Options:

A.  

Providing a mechanism that does NOT require a subscriber to log in to unsubscribe

B.  

Requiring the subscriber to complete a survey before allowing them to unsubscribe

C.  

Mandating subscribers to provide a reason for opting cut before allowing them to unsubscribe

Discussion 0
Questions 21

Cloud Kicks (CK) wants to send a monthly digital rewards statement to its program members with their points balance and spending activity. CK wants to avoid customers unsubscribing from these messages so they remain aware of their benefits. CK is also concerned about staying compliant.

Which send configuration setting should be leveraged?

Options:

A.  

Transactional Send Classification

B.  

General Send Classification

C.  

Commercial Send Classification

Discussion 0
Questions 22

The marketing team at Northern Trail Outfitters is exploring how they can make their promotional emails more engaging. Part of this is applying more Personalization Strings and Dynamic Content Blocks.

How should an associate test if these emails are rendering properly before sending them out?

Options:

A.  

Einstein Content Testing

B.  

Subscriber Preview

C.  

Journey Builder System Optimization

Discussion 0
Questions 23

According to GDPR principles, what is a company allowed to do after collecting personal data from a client?

Options:

A.  

Retain client information after the client requests termination of the relationship.

B.  

Contact the client in order to keep their personal data up to date.

C.  

Sell the information to other companies for marketing purposes.

Discussion 0
Questions 24

A new subscriber signs up for a newsletter at Cloud Kicks and receives a welcome email.

What is the subscriber's status on the All Subscribers list in Email Studio?

Options:

A.  

Active

B.  

Sent

C.  

Opted In

Discussion 0
Questions 25

A marketing associate needs to select a content block within Content Builder for an email template with the following requirements:

• There are two separate content versions available.

• The two content versions will need to be evaluated on performance.

• The two content versions will need to be contained into one content block.

Which content block should the associate use?

Options:

A.  

A/B Test Content

B.  

HTML Content

C.  

Dynamic Content

Discussion 0
Questions 26

The marketing team at Cloud Kicks is reusing an email with updated copy.

How will sending the proof with "Track Clicks" unchecked in Test and Preview allow the team to validate links?

Options:

A.  

URLs can be viewed directly in the email.

B.  

URLs must be clicked to verify.

C.  

URLs will be loaded into a report for the email.

Discussion 0
Questions 27

A sales representative raised a concern that a customer did not receive certain emails that should have been sent as part of the new

product purchase journey.

Where should a marketing associate look in Journey Builder to investigate the issue?

Options:

A.  

Send Tracking

B.  

Send Logs

C.  

Journey History

Discussion 0
Questions 28

The marketing team at Northern Trail Outfitters wants to include a subscriber's local weather conditions in the subject line of their email campaigns. This information is stored in the data extension used for sending.

Which feature should an associate utilize?

Options:

A.  

Personalization Strings

B.  

Decision Splits

C.  

Filter Activity

Discussion 0
Questions 29

Northern Trail Outfitters wants to add new customer data to a data extension.

What needs to be present on the data extension to add new rows while keeping the existing data during import?

Options:

A.  

Primary Key

B.  

Foreign Key

C.  

Subscriber Key

Discussion 0
Questions 30

A marketing associate needs to create a criteria-based subset of an audience from another data extension without using structured query language (SQL).

Which data extension should the associate use?

Options:

A.  

Filtered Data Extension

B.  

Random Data Extension

C.  

Standard Data Extension

Discussion 0
Questions 31

. Northern Trail Outfitters (NTO) sends promotional emails with varying sender names and addresses based on the nearest store location to each subscriber. This feature has been scripted by NTO's Marketing Cloud Engagement developer. Each time a marketing associate sends out an email, they need to ensure this feature is activated.

Which setting in the email send flow controls this?

Options:

A.  

Sender Profile

B.  

From Address Management

C.  

Delivery Profile

Discussion 0
Questions 32

Cloud Kicks is sending an email and wants to avoid any auto-responses filling up the customer service inbox so that support staff can respond to customer inquiries.

Which feature is configured in an account to meet these requirements?

Options:

A.  

Delivery Profiles

B.  

Reply Mail Management

C.  

From Address Management

Discussion 0
Questions 33

A marketing associate at Northern Trail Outfitters needs to ensure that its emails to its U.S.-based customers are CAN-SPAM compliant.

Which CAN-SPAM requirement should the associate check for compliance?

Options:

A.  

Ensure the domain and subdomain of any email addresses match company's web domain.

B.  

Include the organization's physical mailing address in the email.

C.  

Only email people who have double opted-in to receive communications.

Discussion 0
Questions 34

A marketing associate at Cloud Kicks is asked if a recent email was tested to ensure it renders correctly in a particular email client, How should the associate respond?

Options:

A.  

The layout preview in Preview and Test is representative of all email client rendering.

B.  

There are partner integrations that will allow inbox testing directly in Preview and Test.

C.  

The associate would need to send a test email to every email client manually to confirm.

Discussion 0
Questions 35

A marketing associate at Cloud Kicks sends a weekly email campaign about special events to its customers. They want to ensure that customers can opt- out of emails If they no longer want to receive this Information.

How should the associate accomplish this?

Options:

A.  

Have customer log in to their account and update profile.

B.  

Provide a postal mailing address as a minimum.

C.  

Set up a footer in the email with an unsubscribe link.

Discussion 0
Questions 36

Cloud Kicks (CK) has a very important new product launch coming up. CK has built an informative email to maximize awareness and interest. Management refused a giveaway as part of the campaign, but not deep discounts.

Which potential option violates CAN-SPAM specifications on subject lines?

Options:

A.  

You don't want to miss our newest product

B.  

IMPORTANT: Please reply ASAP for the best deal!

C.  

You may have just won a $500 gift card!

Discussion 0